Google Killed Nest Secure And I'm Salty About It.
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- čas přidán 27. 08. 2024
- ⭐IN TODAY'S VIDEO ⭐
Google killed Nest Secure, and I'm pissed about it. Let's talk.
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Wow. This totally turns me off from investing in any Google hardware!
Apple really should have bought Nest way back when they were in negotiations.
This is a perfect example of why these products need to be open source. There is no reason to make the products obsolete when technical solutions can be used to keep the products current. I hate that companies can turn a functioning product into e-waste on a whim without any consideration of existing customers.
unfortunately, if you dig deep enough you will find that security protection companies are all in bed with home insurance companies. It's a huge scam and they will fight tooth and nail to block any whole home security system to be open source.
We finished building our new house in July this year. I planned to go all in on the Alarm system and Nest cameras, but knowing Google I just had a bad feeling about going all in, because I suspected that something like this could happen.
Used to be a huge Google fan, but that is changing :)
same here considered it and thankfully didn't. Cheaper less likely to end up this way systems-google has a reputation for a reason.
I personally own 2 Nest Protects, and after a day of the Nest Protect being in my house, I got multiple advertisement emails about shower lime. I don't know if Google put microphones in it, or the Russian government. But, I'd take that risk for my safety.
Sorry to hear this, it's so frustrating when you put your trust and safety in an established company only to be let down. Stay positive and keep trying to get that concession for existing customers.
Now that we hit the EOL date. I’m extra salty 🧂.
Dang Google. Why do you keep getting rid of things we love 😔.
Love your hair! Thanks for the info too 💜
If they do just EOL with no options, would be an awesome opportunity for someone in the open source community to write something to keep these devices useable, or at legacy a way to add them to an existing open source home security system
"The subscription was cheaper then traditional systems"
Yes, this is the timeline we live in now where we have to pay a subscription for our security systems to work. You know, instead of storing it on a local storage raid and then being able to just give a hdd to the cops if they need it and when they have a warrant to do so.
I could still do that with some compatible cameras and my Synology NAS. Synology has a security system app just for that very reason. I think it’d make a great video!
No more Google hardware products.
It's gotten tired. Even when there is a replacement to what's being killed. The lack of any communication or support is seriously problematic. Especially when at times it can take very long before the replacement product is actually available. The fact this this kind of stuff is still happening is insane, disappointing.
People just gotta learn that Google have a tendency to shut down their project from time to time. They start things up and shut it down a few years later. That's why I only invested in one Google "device", an Android phone
Shannon, great piece but curious what you are doing about latest google nest secure news? I need to be able to monitor and control my nest guard when I am not home. Any suggestions?
More eco-waste. Thanks Google.
This is no different than the way they handle Android, if you ask me. I bought a Google Nexus 7 tablet long ago because it was a vanilla Android device that _should_ have gotten updates for its entire service life. Once google killed that product, no more updates would ever be made available. Google has no interest in getting companies to update Android. Most of the time, the version that you get when you buy the product is the same version that it will be running years later. No more. Though I'm no Apple fan, I can at least say that Apple will produce updates for their product for at least 5 years from the date of purchase. I have never been able to say that about any Android device I've ever owned.
The Nest Guard still works on the day it is supposed to be terminated and the Nest App is still king to this day.
I had looked into Nest Secure, but I ended up not pulling the trigger on a security system since I've been home almost 24/7 for the last several months. Google killed Google Play Music recently too, I can't justify investing in anything Google branded any longer. Forcing people onto CZcams Music is a huge FU to everyone that used Google Play Music. The Google graveyard continues to grow and it's sad.
I've come from the future (End of Jan 2021), Nest Detects aren't in stock yet.
I agree with you 100%. After investing so much money into the Nest security system, it was horrible that Google discontinue the product line, and really need to make it right with current customers. I'm not saying give us free stuff, but like you said, allow us to trade in our very expensive equipment for any updated ones they may offer.
i switched out of nest, if whoever we went with does the same thing, I will resort to mcgaivering some frankenstien jumbo of different local devices and "program" the whole shebang through home assistant automations. the most painful and frustrating part of these switches is having to retrain my parents on how to use the systems, doing months of testing and configuring to find the most optimal frictionless setup and how to have my parents use it. Nest was so easy, i didnt have to do anything fancy and had my parents on the system in a matter of days, and now i spent almost a year installing, configuring, and testing a competitors system, rigging it with HASS to mimic nest's door reminders when you arm it as closely as possible and for mobile alerts that sound nest's emergency tone, and to train my parents again
I understand your frustration my alarm (not nest secure) used to be monitored, but i tested it one day and recieved no phone call, and the main unit started complaining about a communication failure, turns out they had stopped supporting the system i have and didn’t tell existing customers
Aaaand they killed it. Smh lmfao. It's hard to get excited for Google products anymore if they're just gonna kill it. I loved my Nest Secure. Now I got this garbage ADT system and they didn't even compensate my 12 sensors I bought.
Google product death count added another body
I came very close to buying into this a number of times at around a 3k investment. This was the exact google abandonware issue I was worried about. With an entire house linked into google nest my alarm system was the only outlier. Google do better!
That's one of two reasons why I didn't buy that stuff.
The 2nd reason I didn't like to have google as "big brother"...
Thanks for putting this together. We bought in as well......and think it is indefensible that Google would kill off Nest Secure. We invested a signifiant amount of money, it worked well and tied into our Nest Thermostat. This is a great example of modern capitalism gone awry. Buy up innovative companies, use their reputation, and then kill them off so you can go elsewhere an make more money on a grand scale. Sigh. Very disappointing.
As a former user of ADT... you do not want to have anything to do with them
The company WAS dependable and good, then it was bought out, now I advise against it.
Don't tie in a GOOD product (Google) with a BAD one.
I got a nest secure system as a gift for Christmas from my wife's sister and I was so exited to install it in my new home that we were building. A few weeks ago I installed the system and wanted to buy more Nest detect thingies. Turns out they don't sell it anymore, and no support from Google.. $500 bucks to the garbage.
Home security should not be regarded as disposable
I just got a nest mini for Christmas and I wanted to add this along with a Nest Hub Max. Ordered the Hub Max and found out they discontinued the nest secure. I was pissed. I contacted google and they said they are still supporting it so I'm buying mine new from the bay.
Nice! Yup, as mentioned in the video, they’re still supporting it but didn’t state a cutoff date for EOL
@@ShannonMorse i keep messaging and emailing about discontinuing it. Telling them bad decision.. please bring it back.. lol
I had google glass. I'm done with Google. it's all open source projects for me now
I still have my Google glass. It was iconic.
I don't know if there are any technical limitations or agreement terms that prevent this, but I'd really prefer if ADT were just added as a security service option in the existing Nest Secure. I do not at all see why hardware should be cancelled over a service partnership.
I've had mine for about 2 years now and I'm unsure of how much longer my sensors are going to survive. I forget if I can even replace the batteries.
Also, it'd be really nice if the Nest app functioned as a tag itself. They are just NFC, after all. That would greatly reduce the need for replacement or additional tags.
They should give a full refund. What is amazing is the Nest Secure system is so my much better than what ADT has and they are just canceling it. I will never buy a google nest product again. They have no respect for their customers.
Thank you for the video. Also, since you brought it upon your video, are you able to and willing to make a video of IoT on a separate network ? I tried a while back, but the issue was that I couldn't control my devices properly and especially the cast feature from phone/tablet to my Google cast wouldn't work. Thank you again
Yup!! I plan to!
Hey - I definitely fall into your boat and have the same gripe with Google.
I pay monthly for the 24/7 professional monitoring from Brinks so I can have the cellular backup. Now, I'm getting a notification that cellular backup is not working.
I called Google, they said it's Brinks. I called Brinks, they said it's Google! I turned off my home's wifi and tested the system with Brinks and they were still able to receive an alarm signal from my device over cellular.
All they could do was advise me to reset the Nest Secure by long pressing "5". After the system rebooted, the alarm was gone for a few minutes then picked up again.
Google is not sticking to their commitment to support this device and its existing customer base. I pay the $360 per year for this service as I take my security seriously and now I cannot even count on it.
Has anyone else experienced this??
SAME!!! just got my email saying we have until April 2024! built my home in 2020 and invested heavily in this system! I love it and im pissed.
Tea in a long drink glass?!? That's barbaric.
Bro it’s sweet southern style tea. I don’t drink my English tea in a water glass lol. I’m not a cave dweller cmon.
I was literally about to buy everything from google to make my new house a smart home. But now I’m not so sure. This brought Amazon’s system back into the play.
I have loved Google products. Unfortunately they have killed off so many good products that as for me I don't consider purchasing anything that would require long term support. They just do not have a good track record. If Google keeps killing off their products like this they will lose a good customer base. There is only so much that consumers will put up with before they go to things that are more stable. As for me I will very seldom go to any new Google product due to the fact that it will usually not last for long.
Ive always said it and I will say it again. Google doesn't do a roll out they do a trollout they release something amazing and decide to discontinue it. Needless to say I am also super salty because of the amount of money I invested as well.
We just purchased our first security system for our first home in August, now they discontinued it without any prior notice? WTF
I wonder if Google even cares!
Fair comment about product lifecycles.
So I feel very slow, does this mean that the product is absolutely bricked? Unusable/unconnectable from the start?
No, it means they’ll eventually no longer send the device updates, including security updates.
@@ShannonMorse okay, thank you so much for replying!! So my aunt getting this from Lowes was all-around a bad idea... 😅
I feel you. I'm in same position. I purchased them for 2019 Black Friday deal and was very happy with the system. I moved to new home and couldn't get the motion sensors anymore.
Agreed, I like the trade in idea. Hope Google listens to this.
If Sonos could do it, I bet Google could too.
This is why I stopped supporting google/android, they always kill off features and products. Makes no sense to kill this off.
Today, I pause prior to any Google purchases and wonder how long support will exist. The unwelcome pattern is disturbing and agree not good for the brand. Bye Hangouts, bye Keep, and we wait for the next drop.
This was a great video! I'm a huge Google fan and beyond furious when I heard about this. I called Google and wrote to them no response until I got the same email. I agree it's a huge disappointment and I hate how they keep us in the shadows. I like the trade-in option that sounds great! I hope they actually do something like that!
10months later, still no replacement. I'm going to Ring
Definitely a great idea! You got my vote!
Google corporate motto: "Don't be evil"
Sorry to hear you've had so many issues with people. Totally agree with you about this too. I was just looking into buying this. Keep up the good work.
I'm so upset and confused. We have over $1000 in nest secure products. I am thinking about switching over to Simplisafe or amazon's ring system. I don't know if it's because I have a lot of google smart home products connected on the same wifi system but my nest detects doesn't work properly. For example, if it's triggered...it takes about 3 minutes before it actually sirens. Like wtf???
I'm in the same place. I spent a bunch of money on the system and just recently ripped it out and putting it up on eBay for cheap.
Most professional rant ever. Great ideas for Google’s direction. Rather than Google my home protection investment went to Beretta and Hornady...
I too have an investment in Beretta 😉
I think you're spot on. Every security system I've ever used is problematic. The last was a proprietary one similar to Nest Secure that just didn't work right. Too many false alarms. Too many activations. That Google made something that just worked perfectly and couldn't figure out a way to transition it to ADT without a complete hardware refresh is mindboggling. The price is outside my reach, but your description and user experience would make me seriously consider shuffling to fit it in... if they hadn't canceled it.
Their treatment of consumers with this iteration makes me very unlikely to consider any future iterations. I do hope they come around and take your suggestion of a transition plan.
Thank you for sharing. I was just about to buy it because I saw it on sale at Lowes. Now I understand why the big price drop..smh.
Glad I could help!
this is why i avoid most thing that force the cloud
I won't buy any Google products anymore!
Now I'm curious about if Google will have to keep up the Brinks version along side the ADT version, after the judgement of any of the monopoly lawsuits
Almost switched over to Google Nest Secure a few months back when we purchased a house as well. Glad I didn't go this route. It's okay though, I'm sure they'll get me once they decide to kill Stadia :-)
Yikes, Thanks for this heads up. We were close to pulling the trigger on purchasing one of these systems to include the Nest Hello video doorbell and cameras. After listening to your post and reviewing what is out there it seems like they moved on with another company and are leaving the customer hanging. Not cool at all and I will pass on Nest devices. The Killed By Google site is surprisingly long! Still sold at Lowes and place a review there to let others know.
Absolutely! I was gonna recommend these and do a whole setup video before I found out about them being EOL.
I literally bought this 30 days before they announced this. I can't even begin to say how awesome my experience was with the product until I got the that discontinue email right after I taught my family how to use it. Yeah thanks for that one google....
Really disappointing
I just got the email that the Nest Secure system will go offline on 8-Apr-2024. What's the best alternative to a self-monitored security system?
This is so typical Google. Short term thinking.
and this is why now I think twice before investing time and money in a Google product
I couldn’t agree more. I’m not using this system but there are so many tech companies that do this and we wonder why so many electronics end up in landfills or sent to other poorer countries to pollute their land. Everyone wants to talk about pollution this is a good place to start. If you make a good device, offer great customer service, and support I will stay with you. If you offer a fair price buy back program I would be more apt to upgrade that device sooner. Considering that most consumers are on a 2, 3, or 5 year technology upgrade cycle depending on the device wouldn’t you want to entice you customers to upgrade earlier? Or how about a loyalty program? End or rant and I will get off my soapbox.
This needs more likes. I don’t have google nests, currently researching cams. This is a bummer.
Agree!
This is one of the reasons I decided to use a contracted alarm system. It sucks because of the price and being locked in but if anything happens they have to fulfill that contract. I bought Simplisafe and shortly after they released the new model and older one started acting weird. I use brinks now
That sucks! I put it off cause of expense. I really liked it and i already have the smoke alarms and 2 cams and thermostat. Sorry to hear this! Google rips us off and sells our info . Its not fair
Nice hair
2021 is going to be do or die, have to reevaluate whether to actively avoid Google vs continuing to use their products with cautious scepticism.
It's gonna hinge mostly on whether Google is committed to reversing some recent bad decisions regarding their Pixel line eg: reinstating Google Photos up to 4k60 video backup for free, more than 128gb storage availability, 4k video without overheating, etc
Here now frantically tryign to find a new solution. Nest secure is dying in april and i have no idea what to switch to
I absolutely feel the same as you do. I hope someone in Google sees ur video
if they replace it with something new i’m sure it won’t work with the nest app. i bought the new nest cams and they only worked on the google home app. I returned them…not to mention their proprietary power cord instead of a usb-c
FYI... Home Depot has them marked down to $89. I just bought an additional 3. It's cheaper than paying $49 for an individual connect. I love my nest setup
Does it still work?
@@2AFreedom it works great! They aren't discontinuing support for them
@@eclecticgentleman I am already in the Nest ecosystem and I wasn’t sure if I still wanna invest in it or not, they are still available but for around $200.
@@2AFreedom I heard they have a new system coming out soon. I'm surprised it wasn't released before Christmas. The older system is great and meets all my needs
I think I'm starting to feel the slight phase out of products. I am switching from nest account to Google account for nest (currently named "migration of accounts") however upon deleting all of my cameras and nest detect door sensors, all of my cameras hooked up and worked. However, the nest detect sensors all failed to connect to my nest secure box and gave me an error that read "The app is having trouble connecting to the assisting nest product. Make sure that you are close to it, that it's online and that your phone is connected to the same wifi network. NS030"..... I've tried the 15 second long press until I see a yellow light and also one minute with no battery as well. These nest detect sensors simply DO NOT want to connect anymore..
.. Any help would be greatly appreciated..... Migration to Google is now known as migraine from Google.
Why are people so crazy? Sounds like a title to a book, but damn, a stalker and harassment? Over what? People can be so stupid.
damn, you prominent tech bloggers certainly need to be more angry about blunders and bullshit more often. I mean it echoes [our] sentiments when our problems get echoed on a global stage.
Love the hair and thank you for the information on this product 💯🤗
Thinking they are about to do the same with Pixel phone.
So glad you made this video, I just ended a 5 year contract with Slomins and looking at nest secure for my next system to transition to. Rethinking it right now. Any update to this since the video came out? Also, good idea about trade in, as google stated they would do.
me too
According to their website, my local hardware store has one in stock? I can see why, no one wanted to take the risk that it would work. :(
That is Google for you, piss me off. Wish Apple would have purchased Nest instead of Google, it was 2 former Apple employees that started the company.
But you get a free ADT alarm system now from Google.
It's not free though - the device is free and it comes with one free year of service, after which you'd have to pay a monthly subscription fee to use the ADT alarm system.
@@ShannonMorse Only if you want to pay for remote monitoring. No fees for self-monitoring just like with the Nest Secure.
I have to buy 5 new Cameras at $350.00 each! Frighted GOOGLE!!
i only buy old nest stuff that is pre google now.
They did the same thing with Nest Cameras! Google wants access to all of your Privacy! Probably to sell your info!
Got email today ending 4/8/2024. Offer was $485 through ADT. Or $200 from Google store which now has 2 hour wait time to chat with someone. I am 184 inline with chat.
Great video. I don't think I would trust an IOT product line to secure your most expensive asset like this. I believe the only way Google will offer a trade in program, which will probably be peanuts compared to what you paid for, will be if a class action lawsuit is started.
Unfortunately, in the home security world, there are very few ways of bypassing the cost of these solutions, especially if you want them to be smart products.
On the one hand, you're gonna lease the products from a big service company, and if you cancel at the end of your term, some of them let you keep the hardware and you can pay a professional to unlock them for you for a few bucks on the DL.
On the other hand, you pay up front for the hardware like you did here, and hope that the company that sold you the hardware won't screw you 10 years down the line....
Agree ,buy a wyse or sonoff system much cheaper ,better support and works just as well .Why don't you check them out and do a review .Google still doesn't get it ,bring Larry ,Sergei and Rubin back .
so any alternatives supporting google home?
snubbs, IT'S GOOGLE, of course they are discontinueing it. they should give existing customers a new setup free. sorry to hear about your security problems, no one should live like that, so help out google, do no harm.
I considered this but I went with UniFi protect instead I'm glad I dodged a bullet.
Did I win? I need more good news!! Have I mentioned that you are rocking that hair color? You glow! 😁
Edit: and you are a tea drinker!!!!
Outstanding video! I am sitting here with all 2 all new, in-box, Google Nest systems ready for set up for my home & office. Should I sell on eBay or go thru & set them up?
All comments appreciated.
Hey Google - MBA Case Study in how to destroy your consumer brand reputation. "Don't be Evil.".
I was close to buying the Amazon Ring system too. Arghhhhhhhh :-)
I'm loving the Wyze product line of cams and sensors. They are cheap...and work.
We have these but the contact sensors constantly go offline. 😒
Does Nest Secure still work?
Was thinking about get the Google nest products but now having second thoughts thanks for the info.
You spent over $1000 on a GGLE consumer product?!? I am really surprised by that. doubly so that in order to do so you abandoned Amazon Echo environment.
And maybe for something like serious security one should use a company that has most of its focus on security.