Huge Specialized Announcement: Motor Failures and Levo Warranty Extension
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- čas přidán 6. 08. 2024
- 4 year motor warranty for all owners of 2019/20 Turbo Levo & 2020 Kenevo featuring the Specialized 2.1 motor. Specialized have introduced a warranty extension and firmware update for all 2019 / 2020 Levo and Kenevo owners with 2.1 motors.
Also, Mike Sinyard (Specialized Founder and CEO) has published a letter to owners, you can see it here: bit.ly/2PjIJlE
Check out the full details and FAQ: bit.ly/2PjIJlE
Thanks to Berkshire Turbo for the chat. Check out there website here: www.berkshireturbo.com
Video Contents
00:00 - Introduction
01:29 - Talking Faulty Motors / Extended Warranty
#specialized #turbolevo #emtb
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For more details on the warranty extension and FAQ check it here: bit.ly/2PjIJlE
Rob Rides EMTB I wish I lived near you guys.
Had to fight with my local shop and specialized to get warranty after the shop lied to me
Now I’m going to be 7 weeks without a bike, very disappointed
I was probably never going to buy another specialized but this 4 year warranty may change that.
I think they should of extended the warranty on the 2021 model as well. That would have made it easier to decide if buying one or not. Don't now how mutch you can trust this small fixes to be the solution.
@@tyrelthibault5264 LOL 7 weeks and still a extra warranty will Make it OK? did they give you the bike for over 7k like the rest of us?
ignacio sevil
In Canada mine was $12,852
To answer your question no it’s not worth it at all.
In Canada I have 6 months of riding and 2 of them in the prime season have been lost, so at almost $13,000 and only 4 months of riding it’s a horrible deal
Its only on gen 2 motors,anyone with gen 1 like me do not get extended warranty
"Too much knowledge is a bad thing" thats a red flag for me. And an extend 2 year warranty means the motor is probably shit, and the warranty is to avoid a class action lawsuit. Companies don't do this out of the kindness of their heart they do this because they're avoiding a lawsuit anyone who believes this to be a kindness is an idiot.
Specialized is a for-profit company they're not a non-profit they wouldn't do anything like this unless they have a lot of bad Motors and they were threatened with a class action lawsuit.
F
with Brose there seems to be 5 main weak points!
1, Brose fitted a lovely water tight seal to cover the right-hand crank bearing, but water still enters the left-hand bearing.
2, Water regularly enters the needle roller bearing between the crankshaft and the sprocket carrier. (This is normally when you hear of people complaining that their pedals are stiff to turn backwards) Sadly, if this is not addressed quickly, it tends to destroy the bearing surface on the crankshaft.
3, There are two clutch bearings inside the motor called sprag bearings, one works when you pedal, one works when the motor assists. The bearings Brose use have plastic cages to keep the sprags in place. These plastic cages crack and the bearing starts to fail. (This normally manifests itself by a slipping sensation through the pedals and sometimes noise and notchy feeling through the pedals.
4, Drive belt tensioner failure. This is where the drive belt tensioner actually snaps, shortly followed by the belt stripping. (Felt as instant failure and loss of drive)
Thank u for the info. I'm glad I'm waiting to get an ebike.
Great seeing Chris on the channel again. I bought my bike from Berkshire cycles, partly thanks to you Rob. Also because I ride at Swinley fairly often.
But I’m always happy to travel the distance to get to Berkshire cycles and know I’ll always be looked after. Absolute 5 star service from all the staff there!
You talk for 30 minutes about problems with the Levo/Brose motor but you never really dig into what the problems are?
Exactly
The problem is the motor failing. Like that's it, it just fails out of nowhere. The belt slips and you've got no more support and a loud whine. I'm just trying to find out how common the issue is.
@@qasimqureshi7407 so why didn't he say the belt slips?
Look at Ebike motor centre videos.
The main problems are Clutch and shaft bearings failing because they didn't seal them good enough to stop water and dirt getting into the crankshaft. The earlier models had shit drive belts that wore out more easily and frayed. Hopefully the Brose 2.2 has improvements that prevents water or dirt getting in. Whatever you do, just be careful around the motors when washing, cleaning or using compressed air as you can push dirt/water into the crankshaft and its game over.
As long as Specialized dealer are charging customers for the motor warranty stuff it's worth a shit...
And there are so many Specialized dealers out there that aren't as nice and friendly as the guys from berkshire cycles.
If you don't wanna buy a new bike you get treated like shit, and if you want them to replace your broken motor for free on warranty they just don't do it in many cases. For me warranty means that a product broken on normal use gets fixed FOR FREE by the manufacturer...
But thanks for the very informativ video!
Since you are hanging out in the forums too, you should also know about how lot's of people getting f**ked by their specialized dealers.
So it's absolutely not fair to say "specialized" takes care of their products, cause they don't do that at all. It comes all down to the specialized dealer you are dealing with.
They do pay the shop to install the motor. If a shop is charging the CUSTOMER to install a warranty motor, that’s terrible practice and you need to find a new shop. They have done it for literally every motor I’ve installed for customers, without asking
Is buying a used 2018 Turbo Levo a bad idea? Too many problems?
My local bike shop, dr js in Solvang Ca, just charged me 350$ deposit to even order the motor. My total bill is in excess of $1300 another motor replacement. This is ridiculous!
Wow! Specialized really stepping up on this. I jut bought a 2020 Levo Trubo Comp, but the motor build date was late 2019. I was so bummed after I heard about the (limited) motor failures. This is the first brand new bike I have ever bought and obviously the most expensive. WELL DONE SPECHHHH!! This is how to treat your customers. Thanks you!
Great job Rob. Thanks, very informative
Nice that Specialised publicly say they have had an issue with their motors. However it is no secret amongst the specialised riders there has been a problem. Some are on their third repair. Nice that they give an extra 2 years warranty. As a rider in the market to buy an ebike. Knowing i would have to keep replacing motors and then out of Warranty would cost me £600 a time for a new motor, as much as three times a year. Even with 4 years warranty , i would not commit to a bike that unreliable. To be fair this must be frustrating the hell out of Specialised and costing them a fortune. Not to mention customer confidence. Really pleased they are addressing the problem. But i will be waiting for the 2021 being out for at least 6 months and get feedback from users. Love the look of the Levo and Kenevo . But before dropping 4.5k on one.
My Levo comp 2020 is in getting a new motor fitted just now after having done 3500 km. Glad they extended the warranty, hope they can eventually iron out all the wee problems, trouble is this is week 2 and I,m getting withdrawal symptoms from not riding!
Time to buy a back up bike I think👍
Great piece of mind. Great that Specialized have done the right thing. That said, £600 for a new motor isn’t the end of the world if it eventually goes post warranty in 4 years time.
He’s making a Steve Jobs statement, people are not riding it right...wtf. It’s a faulty motor and it’s very expensive. People don’t replace bikes every couple of years. These are very very expensive devices, failure is not an option, we should not be the testers, we are the riders. This has been a known issue for a while. I really don’t care for excuses as the end users.
However he has got a point about usage and testing. If you watch a beginner rider or "less good" ahem... rider they tend to push a bigger gear and ride along with a slow cadence. Most of the test riders are going to be better riders that use a higher cadence because of their more tuned riding style. Pre-empting climbs, changes and the like. I have more than 2500K on a "dodgy" motor. Then It was pedalled for about five mins in a big gear and boom motor broke. So there is actually truth to that point. I test bikes just like Rob, a lot of bikes. So I know how to ride them and not beat them with a stick. I ride them hard and push the limits but with more finesse. Ive seen very few problems with all brands in general. The biggest problem ive seen is the RXF fork from Ohlins loosing all the oil and stop working. They fixed that now...
The Specilaized team work hard and honestly failure is not an option for them. I had heard the rumours of the motors breaking but the long term test unit I had hadnt broken. A local shop had told me that they have been swapping units non stop, considering how hard I ride I was surprised and wondered why. FInnese on a bike does actually have a lot to do with how technology performs as on other brand stuff I can see when Ive had "issues" and Ive kept going because I didn't trash the drive train with bad shifting or strange behaviour.
The Bosch motors I have for example now over 2000 km on the new software as well. They are damm good will they break as well? Well ive spoken to Bosch, they havent seen any failures above normal yet.
Next Point yes they are expensive, absolutely and even discussing it is commercially a very sensitive thing for Specialized to do considering the potential vitriol flak they will get. As a tester I can see that you can be dammed either way and in general although you can respect the public and their purchasing power, its damm hard to create what companies create. Handling this issue is hard, My Apple laptop is for example on its 3rd screen.... so far....
Correcting the problem is hard, I will get a new motor and see what happens. Handling the problem is difficult its so easy to f up the situation more rather than fix it. So hats off to them so far.
The competition is tight nowm Specialized have to work hard to stay ahead they will do im sure that this problem will fade away and people will be happy in the end. In the meantime yes its dissapointing when your bike doesnt work and you paid 6000+ for the bike, anger rants and annoyance are going to be strong. So far though I have not tried a perfect product. Even the Turbo Levo, is not perfect, ignoring motor problems, however there are top tier products in the market and Specialized are in that top tier and will stay there.
@@alexbiketester Bosch Gen4 motors don't shit themselves because you ride in a small gear. My Trek Rail motor has lasted twice as long as my Kenevo's, and is still running sweet
Specialized have stuffed up, they've acknowledged it and are rectifying it with good warranty and service. They've been doing the right thing.
I just got my '19 Levo back from the shop with new motor and doubled warranty. Happy customer, love the feeling and performance of the Brose 👍
@@axiomic I used to feel like that every time I got my bike back with a new motor as well. Do you know what's an even nicer feeling? Having a motor that doesn't break. #BoschGen4
@@stuartdummkoph128 perhaps.. It's only happened to me once, after 3000kms. Specialized are even more confident with their new motor update, backing it with a 4yr warranty. The motor is quieter and smoother out of the box.
We'll see.
I have a 2019 Levo with 1,600 hard miles on it and no problems, other than software updates to cure some glitches. It has been life-changing! I'm 69 years old and have been mountain biking since the 80's, but with age, climbing became less fun. Now it is fun, addicting even! I was worried about all the bad motor news over the last year, but now I am pleased Specialized took ownership. I got the software update yesterday which makes me feel better about being 20 miles and 2,000' uphill to get to my car.
Joel Olney
If your 69 years old I wouldn’t call it hard miles. That’s classed as soft miles
At 70 years of age I am in the same boat as you. I have 8,000kms on mine with out an issue. Battery is still 98% charge hold.
The 1.3 motor from 2017/18 has had massive reliability issues as well. Will Spesh be looking after them? If you spend $10K on a bike you don't expect to have to bin it after 3 years.
would love to have an answer to that as well. I have a 2018 Kenevo and I am on the 3rd motor now
I have started getting problems with my 2018 motor as well.overrun. Guess that's not got an extra 2 yes cover
They are crap bikes. I've had one motor replaced at 1,000km and also some internal wiring and the controller on the top. Warranty is nice but in the time I have owned the bike it has been unavailable for the three holidays I have taken so despite having an eBike I have not had managed to take it away once in 20 months. Also been off the road for about three months.
There non ebikes range are nice bikes but I think are over priced . obviously the motor used on e models are crap
Good news for all Levo owners-well done Specialized.
Chris is everything you need from a bike shop owner. It was you sharing the customer service experience you received that made me purchase from Chris. Bearing in mind I'm a mile from the main distribution centre of a massive bike store who stock specialized, I decided to take the hour plus journey to Chris' turbo store instead. This warranty extension proves I made the right decision. The personal touch his crew give the customer is worth the journey in itself. I look forward to buying the next game changing Levo from Chris in I guess about 2022 and I'll still have a year left on my current warranty.....
Totally agree - myself and a friend both bought 2019 Turbo Levo Experts from Chris and zero regrets.
I wish I had a dealer like him in British Columbia Canada 🇨🇦
Made me buy a bike with a Bosch motor... can't be going back and forth to the dealer with issues
One month too late! Sold the 19' Levo Expert, bought a Decoy 29 Pro. Had I known this I would have kept the Levo, loved that bike.
nice, after my third motor it was about time that they would be honest about this. i really loved the support, but i hated the total lack of communication, the lies, we are NOT IDIOTS !!!
I own a 2020 turbo levo, and my second motor just died... same issue each time. Luckily, was taken in charge by the dealer, but at +6000€, i am anxious for the long term with this bike.
Ive been worried about that, if i paid 6 grand for a bike i would hope the motor lasts over 5 years
Same here ! I have a 2020 and second motor just failed ! 😡
I'm about to get my 3rd motor replacement on my 2019 levo, I was planning to keep this bike for 10+ years so it is a relief that they extended the warranty but I am still worried I will have to pay for more motors after the extension is over
the warranty is great. but being from australia our ACCC would have forced specialized to fix failures anyway. I would rather my motor have the upgraded parts put in. but for now atleast this company is trying to do right by customers.
On my 3rd motor on a 2020 comp. 4th motor (which is the newest model and w/software update) is starting to have issues. Yes, 4 year warranty is nice...but expect your bike to be in the shop and out of commission a lot!
Id rather 2 years refreshing every time a new motor is fitted. That way i feel I’m getting what I’ve paid for not a bike which will eventually have a premature motor failure not covered by warranty
Can’t thank Chris enough for supplying me with a great bike and even better after sales service! That’s why two of my friends have now bought Levo’s from him and another has a 2021 Levo on order 👍
Best news ever, good on Specialized, I had concerns about my 2020 Turbo Levo...but not now 👍🏻
I have a 2018 turbo Levo bought in 2019 new motor at 700 miles at about a year old...looking at a new bike once warranty out . I think would be better to buy a giant or Bosch/shimano system.
2016 Expert here in NC. over six months still waiting for a battery cable!
Good quality video production
How about the Como's? I bought mine at the end of March 2020 and I'm going on my third motor. Anymore issues and I'm going to see if the lemon law applies.
My lovely 2020 levo just got even more lovely ;-)
I hope Specialized realise what an ambassador Chris is for their product. I have a 2019 Levo Carbon Comp which to be fair I blame Rob for. Yes I've had a few issues with TCU and a motor and whilst it's been a mild inconvenience I have never thrown my toys out of my pram because I know the bike will be sorted. Whenever I am out on the bike I get asked how many motors I'm on now, I was over on Summer Lightning today and was chatting to a couple of guys on 2019/2020 Levo's about the warranty news, one of them said yeah but it takes a month to get a motor change (I won't say where he bought the bike but it wasn't from Chris). He seemed absolutely blown away when I said that most of the work done on the bike was done in the length of time it takes to walk down from Chris to Costa and get a coffee. The next comment was so, you're telling me they keep motors in stock.
I am more than happy to keep riding my Levo, well at least until the 170mm Levo/Kenevo hybrid comes out :-) and without a doubt any future purchases will be from Chris.
Hey Rob,
I have my Kenevo 2020 since 10.2019
My engine stopped working in april 2020, after warranty replacement everything was good on the software 6.xxx but now on the latest 7.xxxx software the walk assist stopped working. It is barely moving bike forward , this is same on my gf Levo and my friends Levo Expert. What a crap. Any idea how to set it up?
I ride mostly Dh and sometimes I climb on my bike but sometimes I need walk assist and it looks like they nerfed it ! Why the hell???
Great. Now where in the US can you find one? Web site has showed sold out for months.
Hi guys,
I have Specialized Turbo Levo from 2019.
I did 1600 km, mostly turbo settings, Swiss alps, tortured the engine on the ascends and blown the motor. It was not giving any support and was producing weird clicking sounds from the motor bay.
I have returned the bike to the shop, it took only 4 days and I got new engine swap.
I did not pay anything and my bike got serviced a bit during the exchange process (very nice of the guys, they did not even say a word about it, I just got the bill proving it.
Super satisfied, like how the bike works and looks.
It will never hurt to pedal from time to time 20 km and replace the engine...
I bought a Giant E Bike. I have 1800 miles on it with the same Yamaha Motor. I did normal maintenance such as chain, Cassette, Brakes, and Tire replacement. I was going to buy a Specialize E Bike but the Dealer steered me away. The Specialized E Bike was smooth on power tho. I hit 28 mph quick
Would be interested on Chris,s thoughts on the Spec 2007...9 Enduro bikes with the tripleclamp front forks which used to fail at an alarming rate on my first bike which I purchased new in 12 months I had thee sets of failed cartridges all replaced under warranty but poor supply issues and not that helpful in the end. There was a happy ending when I happened to meet the right person in Specialized and he bent over backwards to make my bikes 100 . So I'm intrigued to hear that the issues are still happening with this company and don't get me wrong the bikes ride bloody great but I couldn't help thinking at the time I wished they had found and rectified the issues pre launch.PS as a kudos to Spec the bikes that I have purchased since I have always put the way that the Spec bikes ride and perform. Regards Chris.
If the motor breaks in the 3rd year of owning the bike say, and it was replaced, does it mean the warranty starts over again for another 4yrs for the new motor?
When are the bikes going to be restocked in the stores. Been waiting 5 months for a Kenevo
Just listening to the comments about being in the appropriate gear helps engine wear is the reason I paid the extra for DI2 with the WiFi connection to the Garmin so it is east to see what gear I am in
What would the warranty cover be on a used specialized levo. Looking to buy a 2020 levo comp owner has full receipt to give... Will I be covered if any issues occur
I've got the 2019 kenevo comp,does that include mine?
yes it does
Thank god i sold mine, these bikes are over priced and this technology is changing so much, I remember the chains kept snapping I never got any help from specailized or the retailer, I actually had to take the retailer to court to get my money back the bike was only 20 days old. That was Rutland, I don’t use specialized anymore
This is quality Rob, really enjoy the way you and Chris bounce off each other. Did feel a bit sorry Bobs bikes and James’s motors after the bashing they got 😂
I have three ebikes, two of which have Bosch motor and the other, Brose.
I w'd never buy another bike with Brose motor whether they give you extended warranty or not. Chris is a nice chap but most he w'd do in most cases is to offer to replace the motor which costs you min £600+. I had a problem with broken belt and all he was prepared to do was to sell me a new motor. Buy a bike with Brose at your own peril. An extremely unreliable motor.
100% agreement!
That's what happens if a style focused brand is doing tech stuff I think.
how old is your bike ?? this belt problem is supposed to affect the 2.1 motor, and those are all under waranty.
@@Dietahvr that's just BS
@@pizzagorgonzola Yeah, warranty where specialized dealer charge 60bucks for... a proper brand is doing some serious testing before releasing overpriced stuff. being a month without a 10k expensive bike is part of the big problem. and the belt problem affects older bikes too. there have just not been many people using the full power of the motors with the older bikes, but with rising popularity more people that actually use the 90nm are joining the rides.
@@Dietahvr i was never charged anything, i got a replacement bike, my experience was clearly different, my next bike will be a specialized, just one without a belt
third motor on my 2020 levo is failing after less than 1000 miles, first motor died at 250 miles, second motor failed at 500 miles. so far these failures have only been an inconvenience at no cost $. will see how they handle this time when i take the bike in next week. very frustrating but when these bikes are running smoothly it is like a dream only better.
Rob can you confirm im second owner now of a kenevo 2019 and got invoice from tredz. they say the warranty for the bike (motor) isnt passed on for the 4 yrs. is that correct?
I have a TURBO LEVO FSR 2018, and have the problem that it swepts when hard pedal is required...it seems that the motor is the problem, does it enter on this 2 to 4 extended warranty?
4 Years warranty is nice but better is a motor what is working in the Levo. The thing is that I ride a NOX 7.1 with a Brose Motor and I spend a lot of time the the NOX Forums but there isn't any problems at all with the Brose.
it could be because the Specialized software on the Levos was partly causing the issues. The recent software update for Specialized Brose motors is more aligned to the software originally designed by Brose for their motors.
Both my Bulls never Brose motor problems. Specialized Vado software problems several updates updates finally fixed. Didn't know about the Specialized Levo motor issue bought Levo 2021 broken motor after 0.34 miles of use.
I have a Specialized Turbo Como 3.0. My motor was replaced 2 weeks after I bought it. Then they replaced the bike because the motor went first ride out of the shop. Now a year later the motor went again.
Hi do you know if the 2021 gen 2 levo is the sane my brothers 21 versions motor failed today with only about 2 years riding on it as he had broken wrist for 7 months
All I can say is I have had issues with a 4 year old bike before this happened and they replaced the motor no issue long out of warranty I can only say I have never been left in the lurch by specialised. The rock shox parts on the bike not so much.
Just out of curiosity, where do you live (-/+) where this service is suppose to be that good?
@@michalwiktorow2188 Blouberg Cape Town
Is this only for year 19/20? So whats the warranty for the 2022 models?
Mines in shop for replacement as well.
Yeah just had the 2nd motor go out on me and paid for the labor to install it.
Months ago I speculated that Brose/Specialized would need to do something to give buyers more security that they weren’t buying potential dinosaurs.. so Hazzah!
I just purchased a 2020 levo SL expert secondhand. Also own a 2019 Stumpjumper expert bought new. Will Specialized offer me that warranty on my secondhand 2020 levo SL??
How good was this chat !!
Thanks for posting this, does anybody know what the recent firmware upgrade for the motor is all about?
Dan Wilson it has revised motor management
Is labor charge included when a warranty motor is replaced on a 2020 Levo Comp?? I just got billed $300 on my Levo that's not even a year old yet!!!
I had 5 motors on my 2019 Turbo Levo. Sold it and purchased 2021 Turbo Levo Comp. 2,000 miles later the motor went out. Replaced under warranty and now the whole assembly creaks. No one can figure it out. It sits in the shop for two weeks as of now.
If I get a new motor as my old one broke down. What´s the warranty on the new replaced motor? Just curious if anyone knows?
Absolutely amazing it takes a really great company to step up ty specialized 👍😁😁😁😁😁😁
@rob rides is the reason Specialized aren't extending warranties on earlier generation Brose motors because those motors don't have the same problems as the later generation? Or is it because they are simply.now seen as obsolete and so upgrading is encouraged for owners of the earlier generation Brose?
The 1.3 had exactly the same issues. Spesh are just trying to force you to upgrade. I upgraded...to Trek and the Bosch Gen4
Does the Warranty Extension exist if you bought a used Levo?
Have they managed to improve the battery life yet?
I have a Creo bought in February 2020 and I don’t know if it is a 19 or 20 model
I have not had any problems with the bike at all except that the lead for the extender battery is not quite long enough with the suggested bottle cage and when replaced with a cage that is more appropriate is fine
The dealer I bought the bike from has been very good, but he is some distance away and when I went to a Specialist concept store for a software update the staff were very good but the owner suffers from a bitter and twisted attitude if the bike is not purchased from them. I was charged for the update which was not much but I thought the idea of a franchised dealership that there was not cost for warranty work. The concept dealer huffed and puffed about profit which is very unprofessional
I love the bike, it has made my cycling so much more enjoyable, but I do feel on my own if I have a problem and do not go back to the selling dealer.
This seems to be mirrored by other comments and the only way to get over the bad attitude is for Specialized to sort out their dealers
I think the point is proved by the fantastic owner of Berkshire cycles literally saying he is being hustled by other dealers because he is making a rod for their back by offering first class service
What about a 2021 Kenevo comp ? Will it last ?
I have a Specialized Levo turbo expert carbon 2020 which I bought new in 2021. Now with 500 miles on the bike I am on my second motor and electric pack. Now the second motor has failed with less than 40 miles on it and nearly killed me in the process. I was in trail mode when it suddenly gave a sudden burst of power pushing my front wheel to the right, but unfortunately as I was on a narrow path with a steep drop to my right. As my front wheel dropped off the edge it sent me over the handle bars and I landed in thorn bushes 20ft below which combined with my protective equipment saved me from a lot more damage than a cracked rib I received. Unfortunately as I tried to make it back to where had parked my car the motor stopped giving assistance on three occasions with the third snapping the chain. The bike is now currently back with the bike shop which have also involved Specialized. I would love to know if any other owners have had an instance where there motor has given a sudden boost of power when not in Turbo mode.
Added note. The bike has now had a new third motor fitted and complete wiring harness. The shop has tested the bike and believe it’s fully repaired but my test will have to wait till I’ve recovered. The bike shop has been great in resolving the mechanical issues but now I’m in two minds weather or not to keep the bike or switch to a bike with the Bosch motor.
Ive had 5 motor swaps on my 2020 S-works! Yes 5!! My local dealer has been great trying to sort out issues and swap motors for me. But trying to get in touch with Specialized and getting an answer why this hapens time and again is like geting blood out of a stone. Youd think you spend over 1000 punds on a bike youd get some customer service. Its a shame, because the bike is dream to ride on.
So the 2021 bike motors are fine right?
I have over 8,000km on my 2019 Levo Turbo and I am more of a gear spinner than a gear grinder and no issue to date.
Is the 2021 levo also brose motor?
Hi, i want buy used Levo comp 2020 (manufactured 2019) with 700w battery, seller say that it change motor to new, but how I can check this (date of motor build?), is there any information about serial numbers on motor?
Do you think a emtb will be more reliable than a motor bike or a bike as those are bullet proof easy to fix
You mentioned warranty on 2nd hand bikes. I was always told it can't be transferred over to the new owner
I have owned a 2018 Vado and now a 2020 Vado. I went through 4 motors on the 2018 Vado and 2 motors so far on the 2020 Vado. Specialized offered a swap of my 2018 bike to my 2020 bike. Cynergy (specialized store) in Santa Monica gave me $200 for my troubles. Does anyone know or think this warranty should apply to 2020 vados?
How many years warranty on the 2021turbo Levo ?
First there was the gap on the back of the motor for “cooling” they said, just insert a sponge🙄 now the motor issues. I was really tempted to buy one and have been standing a few times in the shop but at the end i bought a direct sales with e8000 motor and till now +- 3000 km it has been top noutch🤙🏻 and i saved at least 2K
olivier missal might have dodged a bullet here, ended up w a Focus Jam2 +have 4k done without an issue, still runs like a dream+have just got t extra battery out here in NZ, now @half t original price to purchasers of bikes. feeling for my mate w his Levi now....
Turbo Creo : you mentioned 40mm tyres , did you change them from the standard 38mm tyres , if yes to what ?
I have the standard tyres that come on the EVO version 👍
is this Brose's S- Mag motor ?
Mine just packed in today - it’s going to be a nightmare getting the Bike back from Arran to Edinburgh with no motor !
I just bought a 2021 Levo, but the motor date is Dec 2019. I just got the firmware notice in Mission Control. Does this mean I have an older motor? In a 2021??
I’ve got a 2021 on order. Really hope they aren’t shipping with the old motors in.
Where/how did you determine the motor date was Dec 2019?
It’s in the Mission Control app. Look at the motor serial number and it has the date embedded in it.
Could it be that they’re using old motors with the upgraded belt and software? Can’t see why they’d risk more reports of failure on the 2021’s.
I was thinking that too. There’s a thread on EMTB forums where Rider Care is looking into 2021s. I’m assuming that these are older serial numbers but with the new parts. I have around 300 miles on my 2021 Comp and it’s been an absolute joy so far.
Shimano need to do this with there E010 torque sensor failures. Add 2 years to the warranty
That's if your lucky enough to even get two year's out of their motor.
Team crap sheep please what kind of torque sensor failure did you have ?
Sensor is grand .its either bearings or gears are about to pop. The motor makes a horrendous racket when it warms up and even worse when climbing.
@@antoine20008I had an e010 error turned out to be torque sensor lucky it happened 22 months in so got a new motor
Heard e10 can be solved with changing front ring # in stunkocker..
Should be nice as they are 25% more expensive than rivals with the same spec
any idea what the yellow 500w levo weighs?
Around 22.7 kg
24
Just had my kenevo motor replaced, guess we'll see now
Besides there incredible engineering, I bought four specialized ebikes because I knew they would take care of me if I had issues. Good on Specialized for extending the warranty. I still hope they do a full recall on there motors so that I don't have to worry about the motors over the next 10 years of ownership.
I don’t see why specialized should be praised for finally (not quite) admitting there was a problem. It’s been ongoing as an open secret since it’s release while spesh were happy to keep the orders rolling in while the fanboys keep buying and saying it’s great and there is nothing wrong with it.
What with brose issues and perpetual error codes and fault and failures with the bosch system I’m glad I went shimano.
Would I rather have a cast iron lengthy warranty and a bike in and out of the shop or would I rather have something that doesn’t actually go wrong with a company who scrutinise warranty claims.
The bosch dealer and brose dealers praise the sky’s out of the warranty, they would though it’s keeping their workshops very busy.
Rant over
The Brose motor is way better in every respect than the Bosch or Shimano.
Fluterra it might certainly be better at failing than the shimano.
@@Fluterra stop talking rubbish. You sound like a fanboy
@@Fluterra the Polini motor in my opinion beats them all.
@@Fluterra Are you on drugs?
Interesting, after 12.5k investment I spent 3 months without a main battery.. Specs recommended a new loom, then a new battery, then a new motor, then control module.. Hardly any support from them whatsoever.. Ended up being the Control unit. Not the best..
If you get a replacement motor on a 2020 levo do you still keep the extra 2 years warranty?
Jay Gee I’m curious about this too
Jay Gee yes , four years since the purchase date.
I wonder if this will end up like specializeds foray into suspension and 2 years down the line they are all running shimano or bafang?
no.
hah, the brose performance is superior. They're correcting the failure issues.
If anything the next 2022 or '23 model will have a powerful Specialized made motor (just as the SL motor is).
@@axiomic yes when they work !!
axiomic i hope you are right. I feel like they've been an enormous let down this past couple of years.
The motor on my 2019 Levo Expert got really noisy at just over 2K miles. Specialized replaced the motor promptly and with no hassle. Back to working like new. Even when there are problems, I have great confidence in Specialized.
2 years on and we are still having the same issues. If the aftermarket service centres can fix the problems with these motors ( improved bearings, seals and belts) why can’t the manufacturer ?
I stand corrected it says on this warranty, so I assume the new bikes warranties are still non-transferable
They stated it is transferable
@@chickenclips yeah but says this warranty, so I'm assuming new bikes that have the upgraded motor and have a 2 year warranty will also revert to being non-transferable as before
Warranty is transferable for all, as long as you have a copy of the original receipt.
Spechh has always said the warranty is transferable to new (2nd) owner. I had a used bike and they reaplced the battery for me.
My local shop told me it wasn’t and I had to fight with them to warranty the bike.
It is transferable even if they tell you it isn’t
each time we are talking about #Spe, subject comes to Brose engine guaranty extension ! Why not to orient your purchase to Bosch motored bikes. Bosch is a group with over 415 000 employees and for sure reliability is at the rendez vous...
If they’ve got 415000 employees you’d think at least one of them could fix that god-awful clattering when freewheeling down a bumpy hill. 😉
Antoine Albert Ride them... not comparable really. Just my experience and I have a Yamaha driven Reign. Just couldn’t stump up the extra bread rolls.
My experience of Bosch is dire, failed exhaust sensors in my cars, failed ABS sensors, my Bosch 18v electric drill lasted less than a day, now gone Makita. Bosch seem to view electrical components as consumables.
Marcus Blank subject is emtb engine / quality reliability...
D L i guess your issue is due to the frame builder and of the assembly brand nore the engine maker.
I do hope chris will sort my bike it’s a 2019 Levo bought at trade I’m the second owner the bike won’t go backwards also winning away just happens out on a local
Hope he will change the motor
Got the 2022 turbo Levo in August 2022 Motor went out in December 2022. They have not fixed the issue
Yeah theres some lies being told
That being said, I've had to get a motor swap on my trek rail after 1500miles
Any reason not to buy a levo? For a washed up dh rider?