Thank you for letting us know about this Julie. We shared this information with our Technical Support team, who will be in touch with you directly to assist further.
I am debating on getting a tslim, I am pretty lean and don't have much body fat to work with, which infusion set would work with little body fat? Another question, can you remove the pump tube from the infusion set? like with the little clip, and attach it back on? Any answers would help, thanks! 😁😄
Thank you for your interest, Simon! We'd love to help you connect with our team members in your area to learn more about our infusion set offerings. Can you please send us an email at TandemCares@tandemdiabetes.com, or give us a call at (877) 801-6901, Option 2, Monday-Friday between 6am and 5pm PST? Since Tandem pumps are tubed, this gives you the freedom to disconnect at the site. When planning to disconnect from your pump, please check with your healthcare provider for guidance. Depending on the length of time and reason you are disconnecting, you may need to replace missed basal and/or bolus insulin. Check your BG before disconnecting from the pump and again when you reconnect, and treat high and low BG levels as recommended by your healthcare provider. We hope this helps!
please show a video on how what to do when you disconnect from the infusion site. We did not put the cover back the first time my daughter unhooked to charge it. We are beginners and have no clue how to take the tubing off and on the infusion set device. I can't find anything anywhere on what to do!
Thanks for reaching out, Angela. We do provide some advice on disconnecting from your infusion site here spklr.io/6054UBXQ. If you have any specific questions, our team is always happy to help! Please do not hesitate to contact our 24/7 Customer Support at 877-801-6901, anytime.
Thanks for reaching out, Johnny! We encourage you to check out our list of trusted partners at www.tandemdiabetes.com/products/accessories to explore their creative accessories and over patches designed for Tandem Products.
This really comes down to personal preference, Trystan. Our infusion sets offer a variety of different insertion angles and techniques that let you choose what works for your body. We also offer a flexible soft cannula or stainless steel needle, that might impact your decision. To learn more, please link here: www.tandemdiabetes.com/products/infusion-sets. And, as always, please consult with your healthcare provider whenever making new treatment decisions. Thank you!
Hi Patricia! For more information on the cartridge load process, which includes the priming process, please check out our support page here: www.tandemdiabetes.com/docs/default-source/general-guides/load-cartridge-quick-reference-sheet.pdf?sfvrsn=fefc36d7_8
Thanks for your interest Sheila! We have distribution agreements in Australia, Bahamas, Czech Republic, Denmark, Italy, New Zealand, Norway, South Africa, Spain, Sweden, and the UK. We haven't disclosed which other countries we'll be going to just yet. Sorry we don't have information for you on Saudi Arabia.
These sets are hell on erth ont only are they made with chines factory qality but they dont work 40% of the time (for me ) a nather funny thing is you cant tell if they work or not antil your glucose hits the roof only then you can be shure.
Thank you for letting us know about your experience, Daniel. We'd like to learn more to see how we can help. Please send us an email at TandemCares@TandemDiabetes.com so we can assist you further. In the meantime, we encourage you to consult our support page here spklr.io/6055oQ0f for additional tips.
Hello. The t:slim X2 pump is indicated for use with NovoLog/NovoRapid (Novo Nordisk Insulin Aspart) or Humalog (Eli Lilly InsulinLispro), U-100 insulin, and are contraindicated for use with anything other than these two insulins.
We appreciate you reaching out to us here, Gary. If you don't mind sending us a message at TandemCares@TandemDiabetes.com, we will be happy to connect you with a team member.
Very nice general introduction to insulin pumps. Thank you.
We're glad you liked it Lori!
Which ones don’t bend on about 90% of each box. I go thru like 3 every change because 2 are bent
Thank you for letting us know about this Julie. We shared this information with our Technical Support team, who will be in touch with you directly to assist further.
I am debating on getting a tslim, I am pretty lean and don't have much body fat to work with, which infusion set would work with little body fat? Another question, can you remove the pump tube from the infusion set? like with the little clip, and attach it back on? Any answers would help, thanks! 😁😄
Thank you for your interest, Simon! We'd love to help you connect with our team members in your area to learn more about our infusion set offerings. Can you please send us an email at TandemCares@tandemdiabetes.com, or give us a call at (877) 801-6901, Option 2, Monday-Friday between 6am and 5pm PST?
Since Tandem pumps are tubed, this gives you the freedom to disconnect at the site. When planning to disconnect from your pump, please check with your healthcare provider for guidance. Depending on the length of time and reason you are disconnecting, you may need to replace missed basal and/or bolus insulin. Check your BG before disconnecting from the pump and again when you reconnect, and treat high and low BG levels as recommended by your healthcare provider. We hope this helps!
please show a video on how what to do when you disconnect from the infusion site. We did not put the cover back the first time my daughter unhooked to charge it. We are beginners and have no clue how to take the tubing off and on the infusion set device. I can't find anything anywhere on what to do!
Thanks for reaching out, Angela. We do provide some advice on disconnecting from your infusion site here spklr.io/6054UBXQ. If you have any specific questions, our team is always happy to help! Please do not hesitate to contact our 24/7 Customer Support at 877-801-6901, anytime.
Where can I purchase a patch to put over my infusion site, like pictured at 3:09?
Thanks for reaching out, Johnny! We encourage you to check out our list of trusted partners at www.tandemdiabetes.com/products/accessories to explore their creative accessories and over patches designed for Tandem Products.
Hey just wondering which one does not hurt as bad bc someone told me some hurt more than others
This really comes down to personal preference, Trystan. Our infusion sets offer a variety of different insertion angles and techniques that let you choose what works for your body. We also offer a flexible soft cannula or stainless steel needle, that might impact your decision. To learn more, please link here: www.tandemdiabetes.com/products/infusion-sets. And, as always, please consult with your healthcare provider whenever making new treatment decisions. Thank you!
My daughter prefers the the autosoft 90.
We haven’t had much luck with the 30 degree infusion set we would like tot ru the 90 degree next
Warum kann ich keine KH eingeben wenn der BZ zu niedrig ist und die Insulinabgabe schon ausgesetzt ist??
Es wäre echt sinnvoller.
LG Cindy Kelm
Hi Cindy, wenn Sie dabei Hilfe benötigen, wenden Sie sich bitte an den deutschen Händler unter
diabetes@vitalaire.de
how do you prime the infusion set
Hi Patricia! For more information on the cartridge load process, which includes the priming process, please check out our support page here: www.tandemdiabetes.com/docs/default-source/general-guides/load-cartridge-quick-reference-sheet.pdf?sfvrsn=fefc36d7_8
@tandem can u please provide insulin pump in saudi arabia
Thanks for your interest Sheila! We have distribution agreements in Australia, Bahamas, Czech Republic, Denmark, Italy, New Zealand, Norway, South Africa, Spain, Sweden, and the UK. We haven't disclosed which other countries we'll be going to just yet. Sorry we don't have information for you on Saudi Arabia.
These sets are hell on erth ont only are they made with chines factory qality but they dont work 40% of the time (for me ) a nather funny thing is you cant tell if they work or not antil your glucose hits the roof only then you can be shure.
Thank you for letting us know about your experience, Daniel. We'd like to learn more to see how we can help. Please send us an email at TandemCares@TandemDiabetes.com so we can assist you further. In the meantime, we encourage you to consult our support page here spklr.io/6055oQ0f for additional tips.
🌛🥰💆🧕
Is there mRNA in this? Thank you
Hello. The t:slim X2 pump is indicated for use with NovoLog/NovoRapid (Novo Nordisk Insulin Aspart) or Humalog (Eli Lilly InsulinLispro), U-100 insulin, and are contraindicated for use with anything other than these two insulins.
A LOT of bent cannulas lately!!!
Autosoft xc,, the insertor is a joke!!
Some medical devices use actual springs!!!
We appreciate you reaching out to us here, Gary. If you don't mind sending us a message at TandemCares@TandemDiabetes.com, we will be happy to connect you with a team member.