I was a waitress in a Cruise Line for 5 years and wanted to teach my students how to aproach the guests in a courteous way, with knowledge and simpathy
There are good things a new waiter can learn here! Off course not everything you see in a video is applicable in real situation. You pick what you think is right and apply it in your job!
40 years serving experience right here. What it comes down to is respect. As a waiter you want to earn your customers' respect. If you can't earn it with charisma or skills then you have to force it out of them: if that's the case, start by slamming a hand on the table and demanding silence. If silence isn't what follows, hold your guest by the neck and firmly smash his head on the table. This will most of the time do the job. Then move on to the next guests.
well, im a server myself so i can tell you it depends on what kind of restaurant youre working at, if your service is casual and voluminious this is not good, but if your service is fine dining, and personal i love the way they show it... gracias i loved the video
I used this Video to teach my students how to proceed in fine dining. They were applying for the waiter position on board of cruise ships. I was a waitress myself..
this lady's service is so good! Ive never experinced anything near as good in the UK. I must say though that this level of service is posible during a quiet period but would be virtually impossible when everyone arrives at the same time. If you put this much effort into service you would be knackered come the end of your shift and would certainly deserve at least double the pay of a uk Waitress/Waiter.
A guest will normally rage in anger if his food is delayed. He will throw glasses, assault the servers and throw the chairs around the dining room. This waitress is asking for troubles.
A guest can rage in anger if his food is delayed. He will curse, slam his hand on the table, throw glasses and assault the waiters if his forage isn't delivered punctually. It's a miracle the waitress in the video is still alive.
I did this for my classes in Brazil...But I´ll ty to activate them...Thank you...By the way when I was still on board I came to your Country on the Port of Nha Trang...I enjoyed the food very much
Well I think she offered Pork not Shrimp for the Entree before offering the Steak..... Seafoof is for the appetiser And this video is for instruction purposes only...I used to teach using it and explaining as long as the doubts come out.
I am trying to understand why there are people moaning about the video. Well done Queli, I think it is great and at least you are doing something about it
+The Code See? I really don´t care about those coments. I posted this video intending to improve the service to my students Never understood why all those non sense coments .. :-p I'm glad you like it.. Thank you very much
I thought that you're very informative on the menu and know how to make the guests smile and relax. It is nice to know that you actually named each dish vocally when serving to the guests. These days some staff silently serve the dish to the guests and leave the guests to wonder whether they are getting the right food. For the past 10 years I noticed that many staff do not bother to remember what their own restaunrats or cafe are serving.. Please, remember the whole menu and be able to explain each dish and drinks. I used to do that when working for restaurants and cafe. In HK the quality of customer service have went down over this past 20 years. No pride in doing the job right. Many table staff don't even bother to check the order sheet before serving and they often serve the wrong dish to the wrong table. While the guests are eating they are usually chatting and joking with the other members of the staff or cheking iphone messages....haha. Sometime I feel like why not cut down the number of those lazy staff and let some robots do the job.
Nice video but not practical in a realistic setting when you have 4 or 5 other tables to babysit. Just give them the greet and quick highlights then move onto the next table.
Good grief...are you a used car salesmen or a damn server? I am so turned off by the constant upsell attempts and would’ve asked you to just give us some alone time and let us decide what we’d like to order.
Imagine not caring and realize California is sensitive and racist when you tell them in two languages you do not understand and they still don't care... can't be black or white here no mas....
We serve guest from the right side, five hears were not enough for you, bad student, you pretend to be what you are not! wine suggestion was a disaster! Very average, not a reference! You make the setup befor the meal is served. You have to be professional and proud but all is missing.
Serving the drinks from the left and with the incorrect hand so that you reach across them...never good. Look how the guest has to move the drink to her right side. Most people are right handed. Also, the server points at items on the drink list with the index finger, another no-no. Food knowledge is good. Nice attempt to up-sell the shrimp with the salad. However, when the server took the lady's order she failed to state the minestrone soup wouldn't be an additional charge in lieu of a salad, or that soup was even an option. What if the gentleman wanted soup? She clears the appetizer and plates, great. Then serves the drinks from the incorrect side with the wrong hand. Same with the salads. Oh, finally, at the end, is there a mention about serving food from the left. Still no mention about serving drinks from the right, though... And yet another video in which someone mispronounces masCARpone.
There are good things a new waiter can learn here! Off course not everything you see in a video is applicable in real situation. You pick what you think is right and apply it in your job!
40 years serving experience right here. What it comes down to is respect. As a waiter you want to earn your customers' respect. If you can't earn it with charisma or skills then you have to force it out of them: if that's the case, start by slamming a hand on the table and demanding silence. If silence isn't what follows, hold your guest by the neck and firmly smash his head on the table. This will most of the time do the job. Then move on to the next guests.
I agreed with u sir
"Is there anything else can I do for you ?" "Yeah - bug off and stop interrupting us every five minutes !"
This is where I tell you your chicken tendi paremesan is gonna be 25 more minutes lol.
well, im a server myself so i can tell you it depends on what kind of restaurant youre working at, if your service is casual and voluminious this is not good, but if your service is fine dining, and personal i love the way they show it... gracias i loved the video
I used this Video to teach my students how to proceed in fine dining. They were applying for the waiter position on board of cruise ships. I was a waitress myself..
Great Video! Very useful.. Thank you
I'am a server also. and this kind of service video it's pretty cool. I really love it. the way your server offering a food! Love it.... 😍
this lady's service is so good! Ive never experinced anything near as good in the UK. I must say though that this level of service is posible during a quiet period but would be virtually impossible when everyone arrives at the same time. If you put this much effort into service you would be knackered come the end of your shift and would certainly deserve at least double the pay of a uk Waitress/Waiter.
She asks the guy if the steak is good before he's even had a chance to taste it !
She's supposed to wait til his mouth is full of food before asking.
this is so helpful!
thank you sharing this so much info. 😊
it took her more than 6 minutes to take an order.. if the restaurant is busy, we will be in a big issue of delays and guests anger
A guest will normally rage in anger if his food is delayed. He will throw glasses, assault the servers and throw the chairs around the dining room. This waitress is asking for troubles.
A guest can rage in anger if his food is delayed. He will curse, slam his hand on the table, throw glasses and assault the waiters if his forage isn't delivered punctually. It's a miracle the waitress in the video is still alive.
IT WAS GREAT VIDEO, i also have student for cruise. it very helpful...for them. thank you for share.
I will love to work in a ship, pliz help, from kenya 0795550902
the trick with dessert is very smart
When serving the lady, the waitress reached over her soup . No. No.
thanks
Thank you Queli Cristina Malaquias!. I'm from Viet Nam, sometime I expect subtitles to learn English too. :))). But this is still a helpful video.
I did this for my classes in Brazil...But I´ll ty to activate them...Thank you...By the way when I was still on board I came to your Country on the Port of Nha Trang...I enjoyed the food very much
I'm very happy to hear that. I hope you come to Việt Nam, and If I can help anything, I'm willingness. Best wishes for you! :)))
If the waitress had approached that first table any slower, the restaurant would have shut before the customers even ordered anything.
Congo rats.,you don't know satire lol
Good get them drunk to start than its easy street good job
in one of the videos here they say that waiter should not ask costumers if they eat in the restaurant before ,am confuse now
Always Be Clearing Dishes
Never had guests like that. And why offer shrimp for the steak when he already mentioned he is not fond of seafood.
Well I think she offered Pork not Shrimp for the Entree before offering the Steak.....
Seafoof is for the appetiser
And this video is for instruction purposes only...I used to teach using it and explaining as long as the doubts come out.
Exactly, I was going to say that.
Good point sir never
I am trying to understand why there are people moaning about the video. Well done Queli, I think it is great and at least you are doing something about it
+The Code
See? I really don´t care about those coments.
I posted this video intending to improve the service to my students
Never understood why all those non sense coments .. :-p
I'm glad you like it..
Thank you very much
I thought that you're very informative on the menu and know how to make the guests smile and relax. It is nice to know that you actually named each dish vocally when serving to the guests. These days some staff silently serve the dish to the guests and leave the guests to wonder whether they are getting the right food. For the past 10 years I noticed that many staff do not bother to remember what their own restaunrats or cafe are serving.. Please, remember the whole menu and be able to explain each dish and drinks. I used to do that when working for restaurants and cafe. In HK the quality of customer service have went down over this past 20 years. No pride in doing the job right. Many table staff don't even bother to check the order sheet before serving and they often serve the wrong dish to the wrong table. While the guests are eating they are usually chatting and joking with the other members of the staff or cheking iphone messages....haha. Sometime I feel like why not cut down the number of those lazy staff and let some robots do the job.
I need a copy of conversation please🙂
Nice video but not practical in a realistic setting when you have 4 or 5 other tables to babysit. Just give them the greet and quick highlights then move onto the next table.
I m F& b service Steward 1 year experience
But I want know
What is difference Indian service and another country plzzz reply from India
placement of drinks is a nono.. :)
good morning how is every thing from ethiopia
Question are you suppose to carry glass with plates
Silver salver or beverages tray
i like to knw on how to serve on how to smile on to do it on how to talk the costomer so like this vedio
Nhoellah Chelle Hii
Good grief...are you a used car salesmen or a damn server? I am so turned off by the constant upsell attempts and would’ve asked you to just give us some alone time and let us decide what we’d like to order.
Would you like,more?? no
Well how,about a calamari??
@@horseplop9 lmao!
All drinks must be serve at the right side of the guest..
Dranreb Tesnado that’s not always possible
I should have trained to be a server at 18 instead of the BOH at 16 y/o.
Its too complicated to become a server at 34.
Imagine not caring and realize California is sensitive and racist when you tell them in two languages you do not understand and they still don't care... can't be black or white here no mas....
The one who pays better be real drunk he hates you no matter what be aware be very aware servant
8:00
service is not 5 star, she carry and serve food by two hands that is wrong
seems a bit over the top....most today want limited human interaction. lol
She failed
We serve guest from the right side, five hears were not enough for you, bad student, you pretend to be what you are not! wine suggestion was a disaster! Very average, not a reference! You make the setup befor the meal is served. You have to be professional and proud but all is missing.
Serving the drinks from the left and with the incorrect hand so that you reach across them...never good. Look how the guest has to move the drink to her right side. Most people are right handed. Also, the server points at items on the drink list with the index finger, another no-no. Food knowledge is good. Nice attempt to up-sell the shrimp with the salad. However, when the server took the lady's order she failed to state the minestrone soup wouldn't be an additional charge in lieu of a salad, or that soup was even an option. What if the gentleman wanted soup? She clears the appetizer and plates, great. Then serves the drinks from the incorrect side with the wrong hand. Same with the salads. Oh, finally, at the end, is there a mention about serving food from the left. Still no mention about serving drinks from the right, though...
And yet another video in which someone mispronounces masCARpone.
I completely agree😊