Manage a Support Ticket | CertMaster Virtual Workbench Lab

This activity is designed to test your understanding of and ability to apply content examples in the following CompTIA A+ Core 2 objective:
4.1 Given a scenario, implement best practices associated with documentation and support systems information management.
- how to manage the queue
- how to claim a ticket
- how to update a ticket
- how to resolve a ticket

[@katofhyrule12]

Thank you!!

[@JarrelRivera]

Thanks for watching!