4 Customer Service Manager Responsibilities

How AI helps customer service managers: searchcustomerexperience.tech...
What a customer service manager does: searchcustomerexperience.tech...
The responsibilities of a customer service manager go beyond managing agents and smoothing difficulties over with customers. Here we’ll explore some other hats customer service managers must wear, including developing policies, hiring, reporting progress, and more.
What are some other responsibilities that you have a customer service manager? Share your thoughts in the comments, and be sure to hit that like button and subscribe.
Subscribe to Eye on Tech: / eyeontech
Stay up to date on the latest customer experience news: searchcustomerexperience.tech...
Follow us on Twitter: / ttbusinesstech
Like us on LinkedIn: / techtarget-business-te...
Like us on Facebook: / techtargetbusinesstech...
#CustomerServiceManager #CustomerServiceAgent #CallCenterAgent

[@bibekanandabhattacharjee952]

One must be ready to unlearn and learn new skills. Moreover, with the advent of new tools on a regular basis CSMs need to keep themselves abreast with the latest technologies.

[@homeoflove614]

What are the questions asked during an interview for an AMCC

[@jhassee]

not even getting the view, go to his site and he wants my professional email. Nope

[@EyeonTech]

Thanks for the comment!