Hi, Mark. Load and line are generally black. The line carries power from the circuit breaker or fuse box while the load is connected to your light fixture. If you are comfortable using a voltage sniffer, you can identify your line wire with that. A red wire is usually the traveler but can vary in some installations. You might consider calling a licensed electrician to help identify your specific wiring installation. You can also contact our U.S.-based consumer care at 1-800-654-8483, M-F, 7 a.m.-8 p.m. Central Time.
Hi, T W. We're sorry to hear you experienced issues with your smart switch and would like the opportunity to find a resolution. Please contact our U.S.-based consumer care at 1-800-654-8483, M-F, 7 a.m.-8 p.m. Central Time.
Jasco is reviewing our process regarding Z-Wave firmware and its availability to consumers. We will publicly release our direction moving forward once we determine the best way to address the situation.
Jasco is reviewing our process regarding Z-Wave firmware and its availability to consumers. We will publicly release our direction moving forward once we determine the best way to address the situation.
What amazes me is the instructions have ZERO documentation on how to do a Z-Wave exclusion. Nothing on paper. Nothing on their website. Nothing on this video. Ridiculous.
Hi, Robert. The process for excluding your Z-Wave switch from the network is determined by your hub. Once you follow the steps required by your hub, push the top or bottom of the rocker paddle. If you have addition questions about your smart switch, our U.S.-based consumer care is also available at 1-800-654-8483, M-F, 7 a.m.-8 p.m. Central Time.
Hi, Julie. We are so sorry this happened. This is certainly something we don't expect to occur. We would love the opportunity to work with you directly and help walk you through troubleshooting steps so you can enjoy our products to their full potential. At your earliest convenience, please call our U.S.-based consumer care between 7a.m.-8 p.m. Central Time, Monday thru Friday at 1-800-654-8483, press option 2, and give us ticket number 759461. Due to increased call volume during the holidays, please allow extra wait time.
Whats the difference between Jasco 45609 and 45709?
How do you know which is load and which is line on the old switch. If one is red is it line or load.
Hi, Mark. Load and line are generally black. The line carries power from the circuit breaker or fuse box while the load is connected to your light fixture. If you are comfortable using a voltage sniffer, you can identify your line wire with that. A red wire is usually the traveler but can vary in some installations. You might consider calling a licensed electrician to help identify your specific wiring installation. You can also contact our U.S.-based consumer care at 1-800-654-8483, M-F, 7 a.m.-8 p.m. Central Time.
can this be installed without a neutral?
no
Would advise against these as they fail VERY regularly. Surprised a company would make such a crappy product honestly...
Hi, T W. We're sorry to hear you experienced issues with your smart switch and would like the opportunity to find a resolution. Please contact our U.S.-based consumer care at 1-800-654-8483, M-F, 7 a.m.-8 p.m. Central Time.
MAKE YOUR FIRMWARE AVAILABLE TO THE PUBLIC!
Jasco is reviewing our process regarding Z-Wave firmware and its availability to consumers. We will publicly release our direction moving forward once we determine the best way to address the situation.
Warning, firmware updates are not available!
Jasco is reviewing our process regarding Z-Wave firmware and its availability to consumers. We will publicly release our direction moving forward once we determine the best way to address the situation.
What amazes me is the instructions have ZERO documentation on how to do a Z-Wave exclusion. Nothing on paper. Nothing on their website. Nothing on this video. Ridiculous.
Hi, Robert. The process for excluding your Z-Wave switch from the network is determined by your hub. Once you follow the steps required by your hub, push the top or bottom of the rocker paddle. If you have addition questions about your smart switch, our U.S.-based consumer care is also available at 1-800-654-8483, M-F, 7 a.m.-8 p.m. Central Time.
The failure rate of Jasco Zwave products is awful, and expensive.
That's not been my experience. It's been five years and I'm replacing my first one due to a power surge...
@@allowmi I have 67 of them, and in 5 years I have replaced 8 of them.
@@10p6 Wow. That's a lot of switches.
@@allowmi It is.
Garbage. So far 2 of it broken and customer service is helpless...
Hi, Julie. We are so sorry this happened. This is certainly something we don't expect to occur. We would love the opportunity to work with you directly and help walk you through troubleshooting steps so you can enjoy our products to their full potential. At your earliest convenience, please call our U.S.-based consumer care between 7a.m.-8 p.m. Central Time, Monday thru Friday at 1-800-654-8483, press option 2, and give us ticket number 759461. Due to increased call volume during the holidays, please allow extra wait time.