Samsung Washer - Diagnostic Mode, Error Codes, Troubleshooting
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- čas přidán 15. 07. 2018
- This video shows you how to Repair a Samsung Washer WA45M7050AW/A4
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Thank you. Simple and clear instructions. Don't understand why Samsung doesn't put this info in their tech sheet.
Super helpful! We been dealing with UB error code for quite some time and would go away and come back. Thank you so much for posting this
Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our CZcams channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.
Did you solve your UB? It’s driving me crazy 😭
Amazing video! Not even Samsung could help me! Thanks a lot!💕
OH MY GOD! THANK YOU FOR POSTING THIS! My issue stopped when I did exactly what you did! This is the only thing that has gone right today. I can cry right now!
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I have no power
Thanks for saving a visiting cost. Our machine was in perfect condition, we suspected it of flooding our basement, but it was plumbing / motor.
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@@Appliancevideo No power coming to unit.
This video really helped, I thought my fairly new washer was done because it was filling after error code Ub But all tests ran smoothly
This video helped me diagnose a bad drain pump..basically when it got to 7 nothing happened, which told me that the pump was completely bad and wasn't even trying to turn on. Ordered a replacement pump from Amazon and installed and it works great now
Do you remember the part number or do i just put drain pump for samsung
@@AnaRodriguez-rp6ui Hey Ana - the part number and listing description for this particular washer is:
Samsung DC97-19289F Washer Drain Pump Assembly
Just FYI I remember this being sort of a 2 person job. Draining it was the biggest PITA since there was no drain hose you just had to basically take the hose off and manage the water as best you can.
Thank you . I was stack with my washing machine. Your video help me . Thank you
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Thank you for saving me hundreds!
Thank you, you can be good a good teacher. You made it easy to understand.
Glad you think so! Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our CZcams channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.
V xyyLolöloioku
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Thank you for your video
Watch it one time thur then went back to did Step-by-Step (i saw that everything must be connected the second time around😅)
Regardless my washer is fixed 🎉
Thanks for this great video it really helps for me..
AWESOME Video. Check it out. Just running the diagnostic code as it shows on the video, resolved my problem. The problem was "water was not initiating on any cycle" in another words it started the cycle and you don't hear anything, such as water flowing into the washer. Thank You!
Im real sure if we unplug the appliance 1st step then it's going to be pretty hard to enter diagnostic mode step 2. 😂
right? LOL
Lol. Well I guess if we couldn’t figure out that video mistake then we shouldn’t be trying to fix our machine. Lol
He clearly says to enter diagnostics you will need water and POWER. And on top of that he he even added little graphics showing this.
C'mon now...he said with pictures that it needs power and water. He was talking about repairs that power and water needs to be off. "Before any repairs" Diagnostics would be before the repair. If you're gonna try and be funny... At least have it be true.
ps... fail for anyone who thought your reply was funny..
Same thing I was thinking lol
Thank you! Extremely helpful!
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Excellent video.
Thank you .This jumpstarted my front loader
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This was perfect thank you
Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our CZcams channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.
You are a great teacher. I found out it was the suspension rod. They were worn out. Cos i used the tube and zip tire method which worked for a while but now nope. So i just ordered one from amazon for $48 4 sets instead of a new washer. You are amazing and very helpful indeed. My washer was having unbalanced load issues, drain spinning then bang, refill drain spinning bang in a cycle. I reduced high spin to medium then it was OK. now even low spin will bang like its about to break and not spin. I got so frustrated but feeling better about this
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Did you replace the rods yourself?
Yes I dud, Am a very crafty lady.
The best video!
Thank you for this video. My machine is throwing a 4C and leaking (possibly when draining). I've done all the checks for the code and it's still doing it. So, I am hoping there is another code that is not displaying or by running diagnostics I can find the problem. I've been through too many of these stupid modern machines. Take me back to the 80's when machines actually had longevity.
FOUND the problem! Being able to run the diagnostic helped a lot! It appears that an unbalanced load caused a small hose to become disconnected. I think it is a hose that carries water from the tub to the dispenser. So, the tub would fill, but as it got to the level where this hose was, it would start leaking. So, the washer threw the 4C code as it perceived an issue with the water filling in the tub. Thanks again for your video!
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
@No Name There was a small hose in the back that became disconnected. I had to disconnect the power, water hoses (after turning them off), and the drain hose. Then I removed the back panel from the machine and was able to see the disconnected hose on the bottom left of the tub. I reconnected the hose and tested the machine (hooking everything back up except the back panel) to see if that was the only leak. It was. It's been running great with no leaks since.
@@anne-marieshaffer4928 Thank you so much!!!! Your comment helped lots
So 4c code is a leaking machine?
Mine was 3c2. I have opened up, changed the relay 1 for a new one ($3 bucks) and voilà! Back to work after 1 month presumed dead. It was my last atempt at something, before buying a new one... It's been a week and it works every single day!
Mine threw the same error. What relay did you change and where?
Thanks 😊
Thank you!
My Samsung error 4C what should i do?
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Thanks!
Thank you
Cool. Washer wouldn't start
I guess my wife didn't notice the ub code and kept pressing the buttons. I put it through diagnostic mode and at the end it said ub. 👍
Hi I just watched you video, it comes up with SC....
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Hit the start button again should go into diagnostic mode
Awesome
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I own this washing machine. I was so excited to buy it my very first expensive adult set. It sucks worse than a Hoover vacuum. I was excited to not have an agitator I would give anything to have an agitator. Don't buy it. If you have questions feel free to message me.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
It is a crappy washer, and I was excited because it’s a Samsung! Psh! Never again!
Same here, I hate this thing. HATE it.
hi. thanks for posting this video. I have a slightly different washer ww22kw6800, but the 17 worked. I get a 8C1 or maybe it's a BC1 error. Can't find any information about it online. do you know what that's for?
thanks.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 13,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
I got the same code 8c1 ??
@@Mandalorian3016it’s memes sensor , but it might be wires that connect the sensor to the Board. Changing mine as we speak 😅
Any ideas for washers that don't go into diag mode ? I have the same exact washer it's not displaying the A5 or anything just spins when I hold start
I have the same issue without the spinning. A5 didn't pop up. Light keeps spinning around instead
I have the same issue as well! Mine won't display A5 just wants to begin a cycle
I bought a brand new WA52M7750AV/A4-01 in Sep 2018 and it died Feb 2023.
It was doing a Steam Sanitize cycle when it stopped working. The panel said that it still had 42 minutes to go. We tried to reset it by doing the unplug/plug routine to no avail. Items being washed could not be removed as the lid won't open. Pressing one of the buttons would flash the "Door closed" on the panel.
Even without testers or any gadget, Sears repair man said that the problem is the Main Control Board. He said repair would be at least $500 and it is better to just buy another one.
I am now trying to repair it but they say that the Main Control Board is out of stock. This is my first Samsung washer and first bad experience with a washer.
Will this also work on a Samsung Top Load washer? Model WA50F9A6DSW/A2? It won’t let me let the load I want to do and then it won’t start after it eventually selects its own load.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Than Kevin s for the video,really helpful. But my washer stops at number 6 and don't do anything else and I did install a new mother board
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
@@Appliancevideo fuck off
The power suddenly won't come on, is there a way to reset it or something? Other than that, it's been working great.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Thank you! I followed this test on my Samsung washer WA52J8700AP/AA. It shows error code of PC1. Can you help?
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Do you have a video for the matching dryer? Having issues with the start button .
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 13,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
So u turn off the water and power but then turn it all back on for the test cycle? I have the same washer it’s working fine it’s just leaves white dirty residue on parts of washed clothes. So I’m guessing it’s filter problem but there’s no drain tube like other Samsung washers have. And mine didn’t even show AS when I press and hold at 17
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 10,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week Monday -Saturday, or search at --www.SaveMoreOnParts.com-- 24 hours 7- days A week.
Hello! So my washer showed Ub code. I did run diagnostic test like on this video. Did not get any codes. It’s probably mean that washer works good? Thanks
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Hey when my washer gets at 8 it doesnt spin at all then the number jumps to 10 immediately and stops the test run. Is there any filter on this specific model that I can try to eliminate debris off of?
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Replaced stator and hall sensor but machine will never spin. It's in a drain on and off cycle but never spins. What else can I check?
In the spin test, this machine looks to go to 98 or 99, mine will only go to 36. My machine will not spin clothing, says Ur or Ub. Have tried vibration sensor and suspension rods, hasn't fixed it. Have checked ohms on stator sensor, seems good. Should it spin up to the value shown in video?
I have the same problem. Did you fix it?
@@JB-rr9cm I gave up and bought an LG washer from Costco with a 5 year warranty. I troubleshoot the issue down to the computer/motherboard. It was a $300CAD part that I was only partly certain would fix it. I tried uncovering the wires and checking resistance on every connection.
Hi I did this diagnostic test and the code 3c2 popped up and I can't figure out what it means. Please help!
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 10,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week Monday -Saturday, or search at --www.SaveMoreOnParts.com-- 24 hours 7- days A week.
Where can I find the manual for this machine
My washer looks like the exact same model. It keeps stopping mid cycle. Seems like it stops after 15-20 mins. Usually clothes are wet and water is out of washer. I ran it through the whole test mode and all ran good as in this video. I took out the pump and made sure it was clean and it was. I tested the electrical connections on the water inlet valves and they were all getting 110v and had around 1000 ohm resistance. Any suggestions on what could be my problem or what to test next?
Also in diagnostic is showed codes 3C-2, ub and dC.
Any luck. I’m having the same issue now
I have the same question as Linda a montho ago. My washer will not enter the AS mode.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 13,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
@@Appliancevideo Useless reply.
@@damon7921 exactly that's all they just comment
Thank you! I just have a problem with 4E that just popping up and the machine stops.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
If you hear that a coin maybe stuck, how do you get it out?
Hi I have the same washer and in a certain point it went off and now when I push the power doesn't turn on amd the screen is black and only shows door locked, thanks for sharing, please help.
Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .
Did you figure out the problem. I have the same problem
So I did exactly what you said and I came up 3c witch is motor problem. Can I fix this myself? With a new motor
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Hello, my "delay start" button is touch and doesnt work. is this a mother board issue or something else? thanks!
I've got one for you. Drum in this machine will spin in test mode, but will not when loaded with any laundry. Any ideas on what to check?
Same issue is going on with me any suggestions how you fix it?
Same here. All diagnostics pass, but it will not complete a cycle with a load of laundry
How would i do thise for the model wf220anw/xac
I am having trouble with my toploader starting. Sometimes it takes 30 attempts to get the START button to actually engage and begin a load. I have to turn the power off and then back on before each attempt. So running diagnostics is about impossible. Any thoughts???
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I'm having the same issue, have you had any fix for it?
Same with mine. Thought it was a faulty lid lock. Replaced it to no avail. Still works well when it wants to.
@@prestoncorley2826 some times it takes hours to start a load. Very annoying lol
Did you find a fix? I’m having the exact same issue. So frustrating!
How do I get mine to drain? It's just filled with water won't drain or spin
Lmn😊
U need a new drain pump
Thanks for the great video. My washer just displays 2 when I start the test mode. It does not show Co like yours.
Samsung washer model wa48h7400aw/a2.
My issue first started with the water not draining. Then it wouldn't fill. I emptied it using a wet dry vacuum at the drain hose off the pump.
I replaced the drain pump them the inlet valve. Still, it won't fill. I checked all the hoses and even purchased a water pressure gauge and my pressure is at just over 60psi.
Please help. I'm handy enough to do this type of repair but this one has stumped me
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My Samsung doesn’t have a display like this and I can’t figure out what is wrong with it! It won’t start washing cycle at all and just continues to beep every 10 seconds it’s so unfortunate I bought it in 2019 and haven’t used it very much - I hope it can be fixed. Do you have any suggestions?
I have that exact washer and when you mentioned a UB error I thought to myself hmmm that must ber what mine is displaying though I thought it was U6! Must be a small b instead of a 6.
Can you talk about how to get it into smart mode so I can connect to it through wifi or bluetooth?
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Hello I’m getting a 4E code I replaced hot and cold valves and pressure switch still getting the same code please hel
I attempted to go into diagnostic mode but after I pressed delay button 17 times and then the start button for 7-10 seconds, nothing happens and the numbers continue to spin and spin. Any ideas on what’s going on or another way to enter diagnostic mode?
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Have you found any solution since?
@@weldonnay9443 my only solution was to buy another washer and never trust Samsung again
Just got this machine two weeks ago and already it's making a horrible grinding noise and won't spin. Or anything else for that matter With the exception of a KNOB to turn, it appears to be the same model except it's all digital. I did everything you said and got to the CR, but then because I don't have a knob to turn I pushed the buttons one at a time, that corresponded as if I had a knob. Nothing. I couldn't get to the error codes. And, nowhere on the internet/youtube can I find help for this. Any help?
I am having the same problem
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Did the test run it got to the spin cycle and just flashed 7 will not spin and did not finish test run. How ever I never got any error code even with diagnostic test. Not sure what to do. I unplugged it and did the reset that way as well as balanced clothes. Help!
Good Afternoon. Can't you please help me. My washing machine start spin when I power on the masjien. Even before I can program it. But all the functions work. It just don't stop spinning. Only when I switch power of it stop. But spin again if I power it on.
Any idea what it could be if it will not go into diagnostic mode?
Do you have any recommendations for de error code?
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when i enter the first one it wont go to 17 only from 50 to 57 so how do i fix this thanks
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Another form letter reply
Pc1 codes. Self test cycle it starts at 2 and doesn't change. Any ideas?
And I tried to use the dial to switch between the codes/ modes it shut my washer off and now won't turn on any help would be great.
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Robot reply
I would try unplug from power to reset
Hello my model keeps putting up a code and won't start or finish the rinse cycle the tech has replaced every part and the mother board but it keep putting out the same code ?
I have model WF0500NCW, how to inter the diagnostic mode ?
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Ok so mine never goes to the codes. After pressing the start button it just says 17:00. It's the aquajet model. What can I do?
Same what’s going on here …
Hi, during this corona lockdown, the Samsung washing machine is not switching on. The mains is clear. But the switch on button is not working. Can you plz help.
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This is great but I have a PC error code and my tub still has water in it. Not sure what to do. :-/
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Mine is showing code SC or may be 5C my washer is MODEL : WF45N5300UAW/US do you know what that means I've only had the washer for a year and cant find my receipt for warranty and the sears store I bought it at has closed down. I clean the filter once sometimes twice a month and only thing ever in it is just lint junk unlike to call it lol. The thing that spins to the left on the inside of the pump spins and it sounds like it pumping but water barely drains. The hose isnt to far into the hole in the wall so I dont understand what that code is for it spins with no noises just leaves water in the drum
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My Samsung has "Aquajet" button where your "Delay" button is.
When I press the Delay button, it shows the time in minutes of the delay, not numbers as your machine shows.
Any idea how to run a diagnostic on an Aquajet Samsung?
Thanks!
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Only robot replies
@@rgruenhaus I just got sick of the run around with DISH, their service people, and got a refund. Would have kept it after the refund but Samsung said it can't be used or sold, so I had a friend haul it away. No idea what he did with it, but I'm guessing he has a washer now that works but leaks a bit.
How do you put a Samsung front load washer 2019 in diagnostic mode
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My Samsung smart washer shows a UR code is that unbalanced? If not what is it and how do I fix?
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I’m finding holes in my shirts after washing. Any ideas on why it maybe happening ?
Bra wire
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Hello yes I followed this then it was look like trying to fix it self now it blinking number 7 what does it mean?
Mine Too help
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Only robot replies here
please can you help me with washer???? when i put the washer in the program mode its fill with water,the pump runs and the agitator run but i wont get the final spin could this be a main board that needs replacing? also the console wont allow me to enter a wash cycle. any idea? thanks in advance...
model # wtw7500gc2
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We can press the delay key but when we press and hold start it won’t bring us to the ‘AS’ code.
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Same thing happens to mine too! Mine is a front load :)
I did this and mine stopped at 7 and after a few minutes, “SC” popped up, is it the drain pump possibly?
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I get a UE code all the time, I replaced the 4 suspension rods and was wondering what else I could do to reset it or recalibrate it. The sumsung top washer is 9 yrs old..
I'm in the same boat. Changed the 4 x rods and cleaned the water pump. I still get the water and spin at the 8-9 minute mark and goes on until I manually stop it. I have to separate the load, then spin only for another 11 minutes. Add the second half load... Very labor intense... Anyone got any ideas?
calibration worked for us.
To calibrate a Samsung washer, you can follow these steps:
1. Start by making sure the washer is empty and the water supply is connected.
2. Power on the washer and press the Power button.
3. Press and hold the Delay End button for three seconds to enter Calibration mode.
4. The washer will display “CAL” on the screen, indicating that it is in Calibration mode.
@Mikey-vt3to I double-checked my error codes, and they went away after the reset. Also, put in a wash last night, and it ran well! The spin cycle is now robust. Thank you.
Can I bypass I bypass the lock in my Samsung washer if it s broken
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I have a weird problem, no error codes but whatever program I choose, it keeps just blinking the detergent signs and wont start, the water goes in and out in eco drum mode, but whatever mode i choose the spinning wont start. Unplugged and cleaned everything possibled, door locks fine. Yet no error codes, just has a weird humming sounds and water runs in.
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Mine machine has a letter like 17h the H is on all of numbers is that right?
AC6 code
I did RESET protocols......same problem
Shuts off 1/2 through load
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Hello, my Samsung washer does a horrible grinding noise when it starts to agitate. What could it be. Thanks
You contact Samsung and demand they fix this problem. Many Samsungs were recalled. Give Samsung your model# and Serial#. They'll tell you if it's a recall. But either way, they should send out a DISH tech to fix the grinding noise.
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buenos dias, tengo una lavadora mod wa15j5712lg1co, la enciendo la programo y no hace mas que titilar lo botones como si estuviera llenando pero no hace lo ordenado mido y no llega voltaje en las valvulas, no aparece ningún código de error, cuando entro al modo de prueba me aparece 002- y luego 2f y se queda titilando no deja hacer nada que puede ser gracias
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what if the delay end button does not work, neither do the pre soak, self clean, extra rinse. none of the button on the panel work. model is WA52J8700AW/AA. The dial button does work
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I have the same washing machine and I'm getting a 4C error code , but only on Quick Wash .
If there was a coin stuck how exactly would you address it?
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Well that won’t work if/when it won’t even power on. Any suggestions? I’ve checked the outlet and it’s fine. I’ve unplugged it, waited and plugged back in. Nothing. It’s literally dead
What did you find out?! I’m having the same issue. It makes some clicking sounds so I know it has power but won’t turn on.
How do I find the diagnostic mode for samsung wa19t7g6dww
So dc means I have to replace my lid lock right?
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did you figure it out?
Sounds like marbles or rocks. Plate is not moving. What would that indicate?
Mine getting lid lock sensor how to change that?
I cannot even get to that diagnostic part reason my crazy machine won t lock when I press start I get the dc code
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Mine is throwing 9C -2 ?? I’m confused! This washer was already in the house when I moved in