Seriously! You won't believe the problems I've had with this thing. If you're thinking of getting an ebike pay attention. This might just save you from suffering like I have
@@pedallingpete3937 yes I have some water has got into the display as it now mists up, but it’s still readable. I don’t doubt you’ve had the problems you state. However that’s not been my experience. My friend also bought one on my recommendation he’s done 7000+ miles and the only issue he’s had is a broken mudguard. I do think the chain wear is a common issue mine needs replacing and the cassette, I don’t think that’s a lot to pay after 3000+ miles though. I hope I don’t eat my words but I call this my magic bike because riding it is so easy and fun. Feel for you getting a bad one.
@@terrysallbikes same to me. After 7000 km still probatly at work. I got the 2018 version and even a software update over the GIANT App. Still works over the air. All fine. Just change the Pedal to SPD clicks. No probs at all, even driving at night or by rain
I’ve got the exact bike bought it in 2018 use it regularly and it’s been absolutely fantastic. Never had any issues with it whatsoever I would buy another one tomorrow amazing bike. I noticed you haven’t maintained it very well looking at the chain and sprocket mine is nice and shiny yours looks like it needs a good clean.
I'm pleased your bike is working well, I hope you're have much fun on it. My bike only worked for for a few weeks before it started going wrong. Your assertion about maintenance made me laugh. Thanks for the giggle!
I bought the same bike, here in Germany. I bought it in May 2019 and have done 5000Km. The bike fits me perfectly ergonomically and I love the way it looks. Unfortunately that is where the good news ends. I had the chain snap after 2000Kms. Classed as a consumable, paid for repair myself. I have had issues with the back light. I was riding in the dark when I was informed, by the Police, that my back light was not working. I was fined but eventually got it working. The back light is wired through the rear mudguard. There are two holes where the power goes in, at the bottom. There are two holes near the top, where the wires for the light fix into.. The wiring is held in place by cheap plastic grommets which are pushed in and hold the wires in place. I got fed up of stopping every 2 KM to twiddle the grommets so the back light would come on. Eventually I bypassed the mudguard and wired them directly. When the battery gets too low it is supposed to shut down the rider assist and just provide power, 2 hours, for the lights. Mine just shut down, leaving me stranded as I had no lights. ( I was riding at night). I rode once in the rain, never again. The lights remained on, couldn't move from eco, couldn't turn it off. I had to wait a week before everything worked again. My dealer is great, he just doesn't get any support from Giant. I am left with a bike that I can't ride at night and I can't ride it in the rain. I am limited to sunny days. Fortunately, we have had lots of those since May 2019. Next year I will replace the Giant Explore (as long as you explore in the day and in the dry) for a bike of much better quality. My wife has a Cube, it was cheaper than the Giant but has given her 5000Km's of trouble free riding.
Jonathan Greaves It is very poor. I took my bike back to the supplying dealer who worked tirelessly and rewired the light as you have. But eventually I got my money back as, like you say, they are useless in rain so unsuitable for daily life.
@@pedallingpete3937 It is indeed poor and a real shame, as I love the way the bike rides, I have ridden 80Kms without power (forgot to charge it), was surprisingly easy. I test rode loads of bikes and the Giant fitted me perfectly; I like the 20 gears (rare on an E-Bike). Today, I washed it and stood back and thought how lovely it looks. With a little thought and attention to detail, the Giant could have been a great bike. Unfortunately it isn't. If their customer service was anywhere near acceptable I would persevere but it seems once Giant have your cash they no longer care. Buyer beware.
Thanks for the review. My wife originally had an Urban Mover (from Halfords) and we had similar problems - poor build quality/design and rubbish customer support. She now has an old Giant Twist - lovely bike, no problems, but I suppose success breeds contempt and poor quality control. As I'm now approaching 70 was considering a Giant electric bike - but not now. Will concentrate my search through local reputable and capable dealers. Thanks for the warning....
Sounds like you were very unlucky to be sold a lemon! I have two Giant e-bikes, Road E+1 (2017) and Full E+3 (2018). Both have done thousands of kilometres without any problems and I'm very satisfied. For info, the cranks on both bike are FSA brand, which I believe are made by Giant. The chains are expensive E-bike chains made by KMC.
Thanks for the very informative video. I have the 2018 model. Just done 5000 miles. It’s been back to the shop twice. Both times controller problems. Also been through 2 chains and one cassette. I love the sturdiness off the bike but when I replace it will probably look around.
WOW ! Fabulous feedback. Was listening today to a podcast where entertainer Timmy Mallett shared the fact that he was riding a Giant Explore E +1. So, I took a look at the product on the web and although I was far from impressed by what I saw, I decided I needed to visit a dealer. Having listened to your experience there's no way I'd touch it with a barge pole. How could anyone expose themselves to such a poor product and such dreadful service. Thanks so much.
What a shame! I was seriously considering buying the same bike after much deliberation (after all it’s a lot of money). It’s a lovely looking machine. Gutted about this review. What were your other choices when you were choosing an eBike? Ps. Great video.
My recommendation is to Buy one from an LBS that have demonstrators and experience of fixing them. I still have the bike but I believe my local Giant Franchise is at fault with the pedal arm issue. Today, I have had to return it it the actual supplying dealer- 73 miles away. Giant only allow warranty claims as a matter of course from the original dealer, so are far from a global brand in their practises. So I would only look at local dealers, nothing on line. Somewhere easy to return to should it break.
I am very sorry to see what happens to you. You must be disappointed as you made quite an investment in this good looking ebike. I bought myself last Month a Giant Explore Pro E+1 and have not been lucky either. I made only less than 100 km and whilst bringing my son to school, the whole rear derailleur collapsed and came off. A disaster. I brought it to my nearby Giant dealer and waiting for his feedback now. I was schocked as this bike is brand new. My wife and me bought each of us such a bike, costing us nearly 6500 euro.
How did it go? I have same bike, no issues so far with 500km on it... One complaint so far is that their buggy app not working at all. Although my giant dealer isn't good either.
Eugenijus I. I finally got my money back last week. Since 15/3/20 it had only worked for 22 days in total. The rest of the nearly 6 months it was either at a dealer being fixed or waiting to be at one. In the 22 days I did over 500 miles but the chain was already 50% worn too. Terrible build quality
I live in Vancouver, BC. I recently bought Giant Fastroad E+ Ex Pro 2020 Variant which has 375 wH battery. I rode it for less than 250 Km. In the beginning the Bike would show sign of battery Pack error. I took it to the shop and they told me its a soft ware update. Well the problem started growing from there. I rode my bike and after every 500m to 1Km the bike would turn off automatically. I was shocked. I just returned the Bike to fix them. They just added few shims to have a good contact for the battery. But its a shame that they have to do this. I payed CAD 4000 for the bike. I ride it in the rain too. I recommend to be careful when Buying a Giant Bike.
Thanks for doing this, really useful to know and certainly swayed my purchase decision. I'm no bike expert, but even I know about the different threading on the crank arms, so that's just unforgiveable from a brand that's supposedly luxurious. If this is the level of reliability I'd rather get something for a third of the price from Halford's and budget to replace it annually and pocket the second hand value.
Normally you get what you pay for. If was looking I would possibly look at Ribble offerings or something with a rear hub motor. Whatever you decide check the warranty terms. I was shocked to find the Giant warranty did not include labour as standard, but as a discretionary thing.
Positive comments/reviews can be faked but negative comments I’m sure Giant or any other company will never fake. Faking reviews/comments is common practice. This is what I was looking for as a review. Thanks to your review I will not buy this e bike anymore as I was planning to do. Giant should have been offered you a brand new one immediately and not fuss about it as they lost several clients. Now I know they have no warranty basically and very poor customer and other local giant store support. Thank you Pete for your honest review and experience with Giant.
Thanks a lot for this honest review. I wish much more people would do such things. What we see on YT and elsewhere these days is just paid promotion. I was thinking of buying that bike, I will not.
I have had numerous Giant bikes and have 2 at the moment never had a problem with any of them. I also have 2 Trek bikes 1 a Powerfly I believe Treks are made by Giant never any problems you may have picked up a lemon Perhaps you have a dealer return.
I’m starting to wonder if an e-bike is worth the cost and potential problems for the extra power they can give? Your experience makes me think that to get a good reliable e-bike I would need to spend money that could buy me a good fuel efficient motor cycle (Honda 125) plus registration AND a decent reliable non-electric bike? 🤔
The wife has an e-bike, it weighs 24kg. I used an online calculator to show me that if she goes up a 10% hill it needs 100w of the 250w just to move itself. A 50cc moped has 2000w and a 125cc 11000w. The uk government need to address the limits as I still feel electric bikes are an important answer to the coming mobility vs emissions problem. When I get another e-bike it will be hub powered as that seems to be the most simple construction. Your idea seems logical with current restrictions vs expense vs reliability, and a shame really.
You would think that a bike that presumably will be subject to getting rained on would have water tight components...I've been considering an Ebike. Maybe now not so much. These approach the cost of a decent trail motorcycle.
What a complete mess. I do hope that your bike has been properly repaired by now. The build quality is shocking and it is shameful that any self-respecting bike store would put a right pedal arm on the left side of a bike. Unless this is par for the course for Giant quality, the company really should have offered to replace your bicycle. Unfortunately I just purchased a Giant ebike so I shall cross my fingers that I have better luck. By the way, did you try using social media such as Facebook or Twitter to complain to Giant?
Can you provide a 4 year update please? I would like to know if such warranty issues are still problematic. In the USA they claim eBike parts have a 2 year warranty but they do not break down if labor is covered as part of the warranty.
Eventually the supplying dealer took the bike back, August 2020. So no update on this particular bike and I'll never buy a giant again.. But I must get around to doing a review on the bike that replaced it.
@@pedallingpete3937 Good to hear they took back. I was looking to buy the new Explore E+ 1 DD 28mph but I can't find any review of the bike on CZcams. It looks nice and is not too expensive. I will have to wait until I can find out a thorough review somewhere. Otherwise, I will opt for a Specialized or Trek bike - still sticking with legacy brands.
Hi Pete, I have just returned my explore e+1 pro to the giant store in Bristol. It has had a catalogue of problems with the electrics and chain. The last repair was a total rewire. I now await to see if I can get a refund. Any advice or help would be appreciated.
You have found similar problems to the two bikes I have owned, one is still with Giant and has been for 7 months awaiting a replacement motor and battery, utterly disgusted with Giant - credit to the dealer who is trying its best but getting no support.
Mine only worked for 22 days. I get others have had theirs go for thousands of miles without a hitch, but when it does go wrong Giant is exposed as inept. I used two different dealers, one awful, one fantastic. I hope you feel you have the latter as they are your only hope of getting sense from Giant. That you have been waiting 7 months for parts is shocking! I recommend speaking to the dealer and asking them to speak to the rep about a full refund. Good Luck!
Sadly my experience is not isolated, but I wish you all the luck. Some people have replied that theirs are fine in the rain. Maybe you could feed back in a couple of months after you've got it properly wet a few times.
@@stuartcareless9550It was fine for the month I had it, (might have rained once). Unfortunately, I came downstairs one afternoon to fine that it had been stolen! Granted, the cheap combination lock was asking for it, but I was shocked that it happened so quickly, especially in Switzerland. Now I have a Cube Kathmandu Touring bike. 6k spent so far in the E-Bike category 😅
In Australia the bike you bought retailed at about 3400 Aus dollars the next years model retailed at 4300 Aus dollars. Giant seems to be also raping their customers pocket. Giant you are on notice from a angry consumer educated minority.
im shocked, i was considering buying that model giant e-bike expecting good quality build and a comprehensive warranty thanks for the warning it seems i will have to consider other brands But Who is trustworthy? why do companies who start out producing good quality end up producing such expensive rubbish?
Giant is destroying its brand. Arrogant and money grabbing. It is a shame, but we all eventually go through problems with a manufacturer who is driven by profit and lack of customer service.
They make an electric bike you can't use in the rain! The pedal arm issue shows how cheap they are prepared to be to make a profit. I think I could weld a frame neater, but that is all they do. The rest is components from other makers.
@@pedallingpete3937 Hi again Pete I can say one thing I was looking to buy the Talon E+2 29 2021, but you opened my eyes and before buying I will check out all the fine prints. Thank you and you take care Pete and yes let's keep on Pedalling...:)
@@pedallingpete3937 That RH crank arm being on the left is 'top end stupidness' from Giant; I don't think I've ever heard of such a thing from a retailed bike. Even DIYers are warned of such errors, YT vids and such..Hope you get everything sorted out soon..👍
I think you have had bad luck mate. I have had my Explore e+ gts4 for just over 8 months with zero issues. I have done around 2900 miles. I live in Lancashire, one of the wettest locations in the entire UK. I have ridden this bike in all conditions, I have pushed the bike very hard. No issues. No problems. An amazing machine. I think a lot of your issues may be down to your supplying dealer by the sounds of it? You are making some rather bold & quite frankly false statements, IMO. Get your bike fixed & get out & enjoy it. You do moan a lot. Man up Pete. :)
I’m glad yours works. Damn right I moan about it, it cost a fortune and was rubbish. I had a full refund eventually but the vid stays as both a true record of reliability and customer service, both bad. I would like you to highlight what you think is false, please
@@pedallingpete3937 You are misleading folks IMO. You are trying to create the idea that all Giant bikes are like this. They are not. Instead of moving on with your life, you are trolling the brand which is unfair. You can not create a general rule based on your one bad experience, can you?
@@SwazerSwazers Again, please highlight what you say are 'false statements'. Also read other posts, of others also not happy with theirs, and some very happy. Again I consider I got a lemon but that does not excuse the poor treatment I experienced. So many 'reviews' are nothing more than paid promotions these days so I think it important people like me bother tell personal experience. You should try it, tell your story about your bike!
@@SwazerSwazers Umm, dude, Pete put forth an honest review of the problems he had with his bike. While I am sure this doesnt happen to all Giant bikes, it DID happen to him. And from the sounds of it, Giant has a horrible warranty and support system in place, which will end up costing them future business. He paid alot of money for that bike, and Giant is making him pay out of pocket for labor, so Pete DAMN well has every right to state his opinion on it. While I am happy that you have not had any problems with your bike, it looks like many other people have left comments with problems they have had as well. So it appears it is not just "one" bad experience. Perhaps you work for Giant? (After all, who else would call someone that has experienced so many documented problems a "moaner", or a "troll".)
Had my 2019 giant equick e+1 3 years and 3000 miles. Great bike no issues
I have the same bike done 3200 miles no problems at all, a friend has one almost 7000 miles again no problems
Have you used it in heavy rain? The problem seems to start with it getting wet. I also think mine was a Friday afternoon job.
@@pedallingpete3937 yes I have some water has got into the display as it now mists up, but it’s still readable. I don’t doubt you’ve had the problems you state. However that’s not been my experience. My friend also bought one on my recommendation he’s done 7000+ miles and the only issue he’s had is a broken mudguard. I do think the chain wear is a common issue mine needs replacing and the cassette, I don’t think that’s a lot to pay after 3000+ miles though. I hope I don’t eat my words but I call this my magic bike because riding it is so easy and fun. Feel for you getting a bad one.
@@terrysallbikes same to me. After 7000 km still probatly at work. I got the 2018 version and even a software update over the GIANT App. Still works over the air. All fine. Just change the Pedal to SPD clicks. No probs at all, even driving at night or by rain
I’ve got the exact bike bought it in 2018 use it regularly and it’s been absolutely fantastic. Never had any issues with it whatsoever I would buy another one tomorrow amazing bike. I noticed you haven’t maintained it very well looking at the chain and sprocket mine is nice and shiny yours looks like it needs a good clean.
I'm pleased your bike is working well, I hope you're have much fun on it. My bike only worked for for a few weeks before it started going wrong. Your assertion about maintenance made me laugh. Thanks for the giggle!
I bought the same bike, here in Germany. I bought it in May 2019 and have done 5000Km. The bike fits me perfectly ergonomically and I love the way it looks. Unfortunately that is where the good news ends. I had the chain snap after 2000Kms. Classed as a consumable, paid for repair myself. I have had issues with the back light. I was riding in the dark when I was informed, by the Police, that my back light was not working. I was fined but eventually got it working. The back light is wired through the rear mudguard. There are two holes where the power goes in, at the bottom. There are two holes near the top, where the wires for the light fix into.. The wiring is held in place by cheap plastic grommets which are pushed in and hold the wires in place. I got fed up of stopping every 2 KM to twiddle the grommets so the back light would come on. Eventually I bypassed the mudguard and wired them directly.
When the battery gets too low it is supposed to shut down the rider assist and just provide power, 2 hours, for the lights. Mine just shut down, leaving me stranded as I had no lights. ( I was riding at night).
I rode once in the rain, never again. The lights remained on, couldn't move from eco, couldn't turn it off. I had to wait a week before everything worked again. My dealer is great, he just doesn't get any support from Giant.
I am left with a bike that I can't ride at night and I can't ride it in the rain. I am limited to sunny days. Fortunately, we have had lots of those since May 2019. Next year I will replace the Giant Explore (as long as you explore in the day and in the dry) for a bike of much better quality. My wife has a Cube, it was cheaper than the Giant but has given her 5000Km's of trouble free riding.
Jonathan Greaves It is very poor. I took my bike back to the supplying dealer who worked tirelessly and rewired the light as you have. But eventually I got my money back as, like you say, they are useless in rain so unsuitable for daily life.
@@pedallingpete3937 It is indeed poor and a real shame, as I love the way the bike rides, I have ridden 80Kms without power (forgot to charge it), was surprisingly easy. I test rode loads of bikes and the Giant fitted me perfectly; I like the 20 gears (rare on an E-Bike). Today, I washed it and stood back and thought how lovely it looks. With a little thought and attention to detail, the Giant could have been a great bike. Unfortunately it isn't. If their customer service was anywhere near acceptable I would persevere but it seems once Giant have your cash they no longer care. Buyer beware.
Thanks for the review. My wife originally had an Urban Mover (from Halfords) and we had similar problems - poor build quality/design and rubbish customer support. She now has an old Giant Twist - lovely bike, no problems, but I suppose success breeds contempt and poor quality control. As I'm now approaching 70 was considering a Giant electric bike - but not now. Will concentrate my search through local reputable and capable dealers. Thanks for the warning....
Sounds like you were very unlucky to be sold a lemon! I have two Giant e-bikes, Road E+1 (2017) and Full E+3 (2018). Both have done thousands of kilometres without any problems and I'm very satisfied. For info, the cranks on both bike are FSA brand, which I believe are made by Giant. The chains are expensive E-bike chains made by KMC.
Thanks for the warning. I hope you get your bike sorted.
I have to say I have the same for 2 years with 6000kms on the clock. I couldn’t fault the bike. Not 1 day of trouble. I love it.
My Giant DirtE is 3 years old with 15,000 miles.
Little issues with motor battery or controller....
Thanks for the very informative video. I have the 2018 model. Just done 5000 miles. It’s been back to the shop twice. Both times controller problems.
Also been through 2 chains and one cassette.
I love the sturdiness off the bike but when I replace it will probably look around.
I was looking at getting 2 new giant e-bikes. Not now.....thanks for the honest truth.👍
WOW ! Fabulous feedback. Was listening today to a podcast where entertainer Timmy Mallett shared the fact that he was riding a Giant Explore E +1. So, I took a look at the product on the web and although I was far from impressed by what I saw, I decided I needed to visit a dealer. Having listened to your experience there's no way I'd touch it with a barge pole. How could anyone expose themselves to such a poor product and such dreadful service.
Thanks so much.
What a shame! I was seriously considering buying the same bike after much deliberation (after all it’s a lot of money). It’s a lovely looking machine. Gutted about this review. What were your other choices when you were choosing an eBike? Ps. Great video.
My recommendation is to Buy one from an LBS that have demonstrators and experience of fixing them. I still have the bike but I believe my local Giant Franchise is at fault with the pedal arm issue. Today, I have had to return it it the actual supplying dealer- 73 miles away. Giant only allow warranty claims as a matter of course from the original dealer, so are far from a global brand in their practises. So I would only look at local dealers, nothing on line. Somewhere easy to return to should it break.
I am very sorry to see what happens to you. You must be disappointed as you made quite an investment in this good looking ebike. I bought myself last Month a Giant Explore Pro E+1 and have not been lucky either. I made only less than 100 km and whilst bringing my son to school, the whole rear derailleur collapsed and came off. A disaster. I brought it to my nearby Giant dealer and waiting for his feedback now. I was schocked as this bike is brand new. My wife and me bought each of us such a bike, costing us nearly 6500 euro.
It’s a huge shame. Sorry to hear your issue. I am still waiting for my bike to be fixed! But thanks for liking my video 🙂
How did it go?
I have same bike, no issues so far with 500km on it... One complaint so far is that their buggy app not working at all.
Although my giant dealer isn't good either.
Eugenijus I. I finally got my money back last week. Since 15/3/20 it had only worked for 22 days in total. The rest of the nearly 6 months it was either at a dealer being fixed or waiting to be at one. In the 22 days I did over 500 miles but the chain was already 50% worn too. Terrible build quality
Thanks for the headsup this will deffo put me of buying giant e bikes
I live in Vancouver, BC. I recently bought Giant Fastroad E+ Ex Pro 2020 Variant which has 375 wH battery. I rode it for less than 250 Km. In the beginning the Bike would show sign of battery Pack error. I took it to the shop and they told me its a soft ware update. Well the problem started growing from there. I rode my bike and after every 500m to 1Km the bike would turn off automatically. I was shocked. I just returned the Bike to fix them. They just added few shims to have a good contact for the battery. But its a shame that they have to do this. I payed CAD 4000 for the bike. I ride it in the rain too. I recommend to be careful when Buying a Giant Bike.
Thanks for doing this, really useful to know and certainly swayed my purchase decision. I'm no bike expert, but even I know about the different threading on the crank arms, so that's just unforgiveable from a brand that's supposedly luxurious. If this is the level of reliability I'd rather get something for a third of the price from Halford's and budget to replace it annually and pocket the second hand value.
Normally you get what you pay for. If was looking I would possibly look at Ribble offerings or something with a rear hub motor. Whatever you decide check the warranty terms. I was shocked to find the Giant warranty did not include labour as standard, but as a discretionary thing.
Positive comments/reviews can be faked but negative comments I’m sure Giant or any other company will never fake. Faking reviews/comments is common practice.
This is what I was looking for as a review. Thanks to your review I will not buy this e bike anymore as I was planning to do.
Giant should have been offered you a brand new one immediately and not fuss about it as they lost several clients.
Now I know they have no warranty basically and very poor customer and other local giant store support.
Thank you Pete for your honest review and experience with Giant.
Thanks a lot for this honest review. I wish much more people would do such things. What we see on YT and elsewhere these days is just paid promotion. I was thinking of buying that bike, I will not.
You're welcome.
Thanks for the warning, I’ll stick with my Oxygen e bike and forget trying to upgrade it with a Giant😏
thanks for the info was looking at the same bike yesterday no wonder its on special offer👍
I have had numerous Giant bikes and have 2 at the moment never had a problem with any of them.
I also have 2 Trek bikes 1 a Powerfly I believe Treks are made by Giant never any problems you may have picked up a lemon
Perhaps you have a dealer return.
I’m starting to wonder if an e-bike is worth the cost and potential problems for the extra power they can give?
Your experience makes me think that to get a good reliable e-bike I would need to spend money that could buy me a good fuel efficient motor cycle (Honda 125) plus registration AND a decent reliable non-electric bike? 🤔
The wife has an e-bike, it weighs 24kg. I used an online calculator to show me that if she goes up a 10% hill it needs 100w of the 250w just to move itself. A 50cc moped has 2000w and a 125cc 11000w. The uk government need to address the limits as I still feel electric bikes are an important answer to the coming mobility vs emissions problem. When I get another e-bike it will be hub powered as that seems to be the most simple construction. Your idea seems logical with current restrictions vs expense vs reliability, and a shame really.
You would think that a bike that presumably will be subject to getting rained on would have water tight components...I've been considering an Ebike. Maybe now not so much. These approach the cost of a decent trail motorcycle.
What a complete mess. I do hope that your bike has been properly repaired by now. The build quality is shocking and it is shameful that any self-respecting bike store would put a right pedal arm on the left side of a bike. Unless this is par for the course for Giant quality, the company really should have offered to replace your bicycle. Unfortunately I just purchased a Giant ebike so I shall cross my fingers that I have better luck. By the way, did you try using social media such as Facebook or Twitter to complain to Giant?
The bike is long gone! returned to Giant. Good luck with yours, I'm sure it will be fine.
Can you provide a 4 year update please? I would like to know if such warranty issues are still problematic. In the USA they claim eBike parts have a 2 year warranty but they do not break down if labor is covered as part of the warranty.
Eventually the supplying dealer took the bike back, August 2020. So no update on this particular bike and I'll never buy a giant again.. But I must get around to doing a review on the bike that replaced it.
@@pedallingpete3937 Good to hear they took back. I was looking to buy the new Explore E+ 1 DD 28mph but I can't find any review of the bike on CZcams. It looks nice and is not too expensive. I will have to wait until I can find out a thorough review somewhere. Otherwise, I will opt for a Specialized or Trek bike - still sticking with legacy brands.
Hi Pete, I have just returned my explore e+1 pro to the giant store in Bristol. It has had a catalogue of problems with the electrics and chain.
The last repair was a total rewire. I now await to see if I can get a refund. Any advice or help would be appreciated.
Sale of goods act is a good way. The warranty is poor bit keep insisting
Thanks for this. Giant are crap. Service is horrible.
You have found similar problems to the two bikes I have owned, one is still with Giant and has been for 7 months awaiting a replacement motor and battery, utterly disgusted with Giant - credit to the dealer who is trying its best but getting no support.
Mine only worked for 22 days. I get others have had theirs go for thousands of miles without a hitch, but when it does go wrong Giant is exposed as inept. I used two different dealers, one awful, one fantastic. I hope you feel you have the latter as they are your only hope of getting sense from Giant. That you have been waiting 7 months for parts is shocking! I recommend speaking to the dealer and asking them to speak to the rep about a full refund. Good Luck!
Got one of these being delivered in the coming days, hope it won't be a lemon like this. It IS supposed to able to handle rain right? 😅
Sadly my experience is not isolated, but I wish you all the luck. Some people have replied that theirs are fine in the rain. Maybe you could feed back in a couple of months after you've got it properly wet a few times.
@@pedallingpete3937 I see that. Yes I'd be happy to report back. Although, i will be hesitant to actually get it wet!
@@danielhenderson7050How's your bike going any issues?
@@stuartcareless9550It was fine for the month I had it, (might have rained once). Unfortunately, I came downstairs one afternoon to fine that it had been stolen! Granted, the cheap combination lock was asking for it, but I was shocked that it happened so quickly, especially in Switzerland. Now I have a Cube Kathmandu Touring bike. 6k spent so far in the E-Bike category 😅
In Australia the bike you bought retailed at about 3400 Aus dollars the next years model retailed at 4300 Aus dollars. Giant seems to be also raping their customers pocket. Giant you are on notice from a angry consumer educated minority.
was thinking about getting one thanks am not now.
im shocked, i was considering buying that model giant e-bike expecting good quality build and a comprehensive warranty
thanks for the warning it seems i will have to consider other brands But Who is trustworthy?
why do companies who start out producing good quality end up producing such expensive rubbish?
Giant is destroying its brand. Arrogant and money grabbing. It is a shame, but we all eventually go through problems with a manufacturer who is driven by profit and lack of customer service.
They make an electric bike you can't use in the rain! The pedal arm issue shows how cheap they are prepared to be to make a profit. I think I could weld a frame neater, but that is all they do. The rest is components from other makers.
Pete I think you got a Lemon...:(
So do I. But this video was made out of frustration with Giant for not owning their problem and repairing it quickly.
@@pedallingpete3937 Hi again Pete I can say one thing I was looking to buy the Talon E+2 29 2021, but you opened my eyes and before buying I will check out all the fine prints. Thank you and you take care Pete and yes let's keep on Pedalling...:)
@@pedallingpete3937 That RH crank arm being on the left is 'top end stupidness' from Giant; I don't think I've ever heard of such a thing from a retailed bike. Even DIYers are warned of such errors, YT vids and such..Hope you get everything sorted out soon..👍
U should have rejected the bike for being of unsatisfactory quality.
That's what I did but it took 6 months. I suggest anyone looking at these read the warranty terms.
Get Cube - Quality brand.
I have a Cube Fat bike, it is a quality product
I think you have had bad luck mate. I have had my Explore e+ gts4 for just over 8 months with zero issues. I have done around 2900 miles. I live in Lancashire, one of the wettest locations in the entire UK. I have ridden this bike in all conditions, I have pushed the bike very hard. No issues. No problems. An amazing machine. I think a lot of your issues may be down to your supplying dealer by the sounds of it? You are making some rather bold & quite frankly false statements, IMO. Get your bike fixed & get out & enjoy it. You do moan a lot. Man up Pete. :)
I’m glad yours works. Damn right I moan about it, it cost a fortune and was rubbish. I had a full refund eventually but the vid stays as both a true record of reliability and customer service, both bad. I would like you to highlight what you think is false, please
@@pedallingpete3937 You are misleading folks IMO. You are trying to create the idea that all Giant bikes are like this. They are not. Instead of moving on with your life, you are trolling the brand which is unfair. You can not create a general rule based on your one bad experience, can you?
@@SwazerSwazers Again, please highlight what you say are 'false statements'. Also read other posts, of others also not happy with theirs, and some very happy. Again I consider I got a lemon but that does not excuse the poor treatment I experienced. So many 'reviews' are nothing more than paid promotions these days so I think it important people like me bother tell personal experience. You should try it, tell your story about your bike!
@@SwazerSwazers Umm, dude, Pete put forth an honest review of the problems he had with his bike. While I am sure this doesnt happen to all Giant bikes, it DID happen to him. And from the sounds of it, Giant has a horrible warranty and support system in place, which will end up costing them future business. He paid alot of money for that bike, and Giant is making him pay out of pocket for labor, so Pete DAMN well has every right to state his opinion on it. While I am happy that you have not had any problems with your bike, it looks like many other people have left comments with problems they have had as well. So it appears it is not just "one" bad experience. Perhaps you work for Giant? (After all, who else would call someone that has experienced so many documented problems a "moaner", or a "troll".)