Work Has Changed. Why Haven’t Resumes? | Nicos Marcou | TED
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- čas přidán 13. 10. 2023
- Resumes are a mainstay of the job application process - despite little evidence that they actually help job-seekers or employers get what they want. So why are we still so preoccupied with them? HR leader Nicos Marcou dives into the absurdity of these one-page documents (or can they be two pages?) and offers an update on how companies should think about hiring qualified candidates.
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Nicos hired me in my first ever paid job at EY. He was super knowledgeable and shared so much with me about how the corporate world works. Much appreciated to you Nicos!
I don't agree with his solutions at the end. I have always thought the whole resume thing was B.S, though. Resumes are obsolete. It made sense in the days before the internet when you actually had to send paper ones in the mail. But now I think the only reason they still exist is because the whole cottage industry of people who give advice about how to write them and make videos about it and do coaching and all that stuff, would go away and they're not going to let that happen. I don't see why employers can't just have online applications where you either fill in all the questions manually if you want to, or it can take the information from a resume if you have one. And then the application should include any other job specific questions they want to know. This would eliminate all the stupid guesswork about what font or format to use, and what positions to include, vs. not include, or whether or not to put hobbies and interest etc. If the employer wants to know that information they'll ask you on the application and if they don't ask, then you can safely assume it's not relevant. I don't know why they don't do it this way.
Many people apply for 10-20 jobs per day.
Imagine you force them to do a 30-minute test for each application.
Many people do that? ☠️☠️ idk sounds like those people might be their own problem
@@dylanbuchman8128
But those are people who need the most help.
Those people applying to 20-30 jobs a day are doing so strictly because of this issue. It would help both sides out honestly. Applicant goes in for the 30 min test to find out 10 min in its not for them. No harm, no foul. Everyone parts ways respectfully.
I am sooo exhausted
I have always felt that there is nothing more broken in the world of work than the recruitment process, resumes being one among many ineffective elements that remain tradition-bound, limiting and wholly ineffective.
I’ve often wondered about this. What about people with selective amnesia or people who want an entirely different career than their previous jobs? It’s been a source of anxiety for me with a serious chronic illness that didn’t get diagnosed. I would love my work to show my skills.
That's why I have a folder on my computer with like 50 different resumes that sell me as all kinds of different things, depending on what type of job I'm applying for.
I agree. ❤
He didn't provide an answer why they never changed:
Because it never was about quality assessment in the first place. Hurdles like resumes are most often simply there to artificially create a smaller pool of applicants. You don't want every bum to apply to you, you only want people that went through the arduous process before they stand before you.
A lot of needless obstacles that we build serve that sole purpose.
Agreed.
As a hiring manager, I only need 10-20 candidates for each position. I don't need to sample 400 people to get the best hire.
here in the netherlands, i havent had a need for a resume for the past 7 years. As long as you can show youre worth it, and can strike up a friendly conversation with your manager, youre hired.
with „your“ manager? who is not your manager yet so how do you get to talk to him?
Throw in autism (or anxiety, or quieter personality, etc) and there goes every job, regardless of your qualifications, if being able to strike up a friendly conversation is a requirement.
@@adoxartist1258that’s exactly why incompetence is so rampant in the US, recruiting agencies hire base on much they like you because they have enough “paper qualified” people.
Also this video topic is incredibly stupid. Resumes have changed DRASTICALLY. Online apps now contain behavioral tests, credit checks, social media required or won’t get hired, etc. that all is part of your “resume”. The reason we don’t have paper resumes is because you literally can’t get hired with one except at a mom and pop shop.
It’s crazy when places have hiring signs on them and you ask and they say “just go online and fill one out”, to then be auto rejected by the resume scanning system.
Hiring/application process is absolutely horrible for the applicants.
Perhaps you were applying in a role with very few candidates.
Many entry level jobs get hundreds of candidates. No managers will have time to interview them all. How do you choose who to interview?
@@jimpanse3089 The hiring manager.
And stop nit-picking someone who's first language is not English. That's awful.
The alternatives he proposed are already used by many companies and some of them are an instant red flags, like video testimonials, supervised tests and gameification.
Absolutely agree.
When I was looking for a job, I would avoid those with disproportionately stressful hiring process.
When I am the hiring manager, administering those tests are also stressful to me. All I need is maybe 10 candidates. I really don't care how the system reduce the number from 400 to 10. I would never know if there's a better candidate in the other 390 rejections. I only know I have a limited amount of time at work, and my main responsibility is not to spend hours to hire one person.
Every change is brought about to increase the exploitation of workers, not to make our lives better.
@@gmenezesdea It's simple economics.
There are simply too many workers fighting for the same jobs, and they are mostly interchangeable and highly replaceable.
@@gmenezesdea That's because the changes all come from corporate side.
Nothing wrong with that.
The workers can try to make changes that benefit them too. That's how unions happened.
All these suggestions are fine in isolation, but when I was last looking for a job I had to apply to 100 positions to get 6 interviews. Making the process more creative ignores the fact that many jobs have astronomical rejection rates which means candidates have to play a numbers game. Skills tests and slowing down internet might sound exciting to employers, but for candidates who have to do this multiples times, sometimes for the same job, this is bordering on sadistic.
This doesnt work for roles that require hard skills. Interviews is where you gauge communication skills. Video testimonial, thats what interviews are for.
Wages should, as well.
Beautiful said Nikos, this is an incredible video about Resumes. I also share the same sentiment. I would love to see more talks from you about other important subjects that involves the hiring process such as job interviews and how should one approach those.
The AI systems are a massive barrier and are causing people to lose jobs and job opportunities. This entire job searching process is awful, and the use of AI to make decisions about human lives is bordering on dystopian. There must be a better way! And it is up to employers to make the change. Until they do, we are all at their mercy, hoping that some company will deign to bestow largesse upon us all with a lucrative job, just as soon as we trick the AI into giving one to all of us!
The AI solution for HR managers is not wrong in itself. The issue is that the AI is primitive and seems to weed out good candidates along with bad candidates.
Mind you, the AI does not decide who to hire. There is still human input in the final decision. Therefore, the biggest worry here is that the AI rejects the best candidates. The AI does NOT give you a job.
If you want to suggest a new hiring process, the first issue you must address is HOW you are going to trim down the number of applicants from hundreds down to several.
The speaker did not address that at all. His suggestions only serve to add even more stress on the hundreds of candidates.
@@niccolom I think that you are not adequately describing the role of AI in hiring and the inherent “black box problem” of AI. AI in hiring fosters pigeonholing and inhibits changing career fields. There are many other issues, but I don’t intend to lay them all out in the CZcams comment section. I appreciate your input but I respectfully contend that you are minimizing the true impact of AI in hiring decisions, and thusly minimizing the real harms caused to real people by AI systems.
@@jenniferwilliams9612
As I admitted, the AI technologies are still quite primitive.
All the problems you pointed out, I don't deny that they exist today.
However, I believe that, in the future, these problems can be fixed.
On the other hand, as a hiring manager, I really don't need hundreds of resumes on my table. I actually don't mind the AI filtering out most of them. I'm sure whoever are left would also be quite competent.
Unfortunately, people usually focus on those who get filtered out, which is quite unfair to those who made it through the AI screening.
@@niccolom while I understand, and broadly agree, that the problem is that the AI is too primitive to effectively find the best candidates, that doesn’t excuse the fact that people are being harmed by the application of AI to the resume screening process. It is no comfort to those of us, trapped in jobs and career fields that do not utilize our skills and abilities, at least in part, by AI system resume screening, that one day the systems will be better able to screen in a less arbitrary and capricious manner. I have a job now, and I work now. I don’t want to spend the next 10 - 20 years of my working life languishing in a job that is grossly ill-suited to me and my skills while corporations perfect these AI systems. I understand that there is a logistical issue in sorting thru all of the resumes generated by online job applications, but using a computer system, which lives in a black box that cannot be audited, is not an acceptable way to do that in a highly competitive late-capitalist world.
The argument that the presenter made about resumes being a poor description of a person is very true, and having a quasi-functional computer system grade resumes only compounds the problem further. I argue that being filtered out by a computer system because I am trying to change fields into a field based upon my education, rather than the field of my work history, that I am being harmed in a real way, and that such harms are too high of a price to pay for these systems. Something has got to give on this. For the time being, real harms are being suffered by real people because of these systems, and that needs to change.
Just wondering, have you ever been the hiring manager?
You literally just suggested "Make candidates do work for you before they work for you."
If a company makes me take some bullshit test or do some whole project or something, I just move on to the next company. If you don't respect my time when I'm asking to work for you, what makes me think you will respect my time when I'm actually working for you?
I agree resumes suck, but none of your proposed solutions are any better. Let me tell you what I know, and you can make a decision on whether or not you want someone who knows that.
The rea question is, why haven't wages?
As a person that just goes in to the office and works I hate writing a resume because I have a hard time putting in to words what I do everyday
Wouldn't you hate even more to go through all those tests that the speaker suggested?
I'd rather write a resume.
AI is really helpful for resume building! you can just brain dump about your experience/skills and ask it to make you a good skills and experience section. or there are websites that do jsut resume AI stuff but they usually cost $$$ so be mindful of that
I've gone through the 'testing' options, as well as the 'record a video of yourself answering questions' and gamification. I was applying for senior-manager level finance positions. But these are AFTER I sent in my resume. And had to fill in everything on the website because it either didn't parse my resume properly or at all.
Wow, thank you for sharing.
How about letting applicants dance for a role? Or put them in a ring and let them wrestle!
I feel that in the modern day work set up, resumes are a direct result of job descriptions. Meaning, cookie-cutter resumes exist because cookie-cutter job descriptions (JDs) exist. If companies try to innovate around JDs, maybe candidates will be better motivated to innovate around resumes?
I read some of the comments and many of them seem to be vehemently against video testimonials. I get it. I think that is because the onus is again on the candidates to record a video job application, and then convince some of their colleagues to record videos recommending the candidate to the company.
But how about if we flip the script? Companies always expect the candidates to go the extra mile, but what if companies themselves adopt this mindset in the communication? How do people feel about video JDs? Video JDs would help the team members directly communicate to the prospective candidate what kind of team-mate they're looking for, and explain the culture in the work place. Basically using the 'Show, don't tell' principle, but this time companies are actually showing their culture, helping the candidates make decisions to apply or opt out of the process. That, and mentioning salary ranges in the JD itself. This will also help companies bring in a little bit of the 'transparency' that they expect from job-seekers.
I would really like to know people's opinions about this, even Nicos's, if he reads this comment. I have been hearing the statement "Recruitment really is broken..." for the longest time now, and every solution seems to be focusing on the candidates and not on the company. I feel if the companies start changing themselves, candidates will be more than willing to, too.
I think it'd also help employers to change how and what they advertise in the job itself especially regards to "entry level" work that requires multiple years of experience. It's misrepresenting the position or demanding far more work of the employee then the company is willing to actually pay for. Also, I've been looking for work since march 2023 and I've seen a large amount of video interviews or "screening" calls before a traditional interview. I applied to a place and had to go through multiple short form video recordings answering 2-3 questions. I highly doubt these short form video's are any better then a few seconds to review a resume.
In regards to a resume at it's basic premise is a clear example of past work. Yes, some skills and work may not apply to a new position especially if changing careers. But that isn't to say all skills don't translate. I worked retail from cashier to department manager over 8 years then switched careers. The new job hired me specifically for my customer service experience even though I had little technical knowledge or direct experience with the new job. I have an interview coming up as I'm trying to change careers again and the position uses some of the skills of my last job but not all of them.
I don't think resume's are bad, but the fact is companies don't put enough effort to look at people objectively or take the time to learn or interview the person. On the flip side HR departments are inundated with applications and if there's 1,000 applicants for 1 position (especially prevalent today with remote work and the internet) how do you reasonably handle that volume?
Those recordings are for an AI to evaluate you for wierdness so they can legally discriminate.
@@Uruz2012 You can't blame discrimination every time you get rejected.
Nobody wants to hire anyone who would mess up their companies.
Given up 55, 2 degrees , 3 industries , resumes online are bs to keep you down
Also, jobs... STOP HIDING YOUR PAY RATE. I won't even apply anymore if you can't even give me a range. Sure, leave room for negotiation, no problem. But I don't want to waste my time (and I have) on jobs that are paying 50% what I'm making now.
Interviews need to change too.
People who structurally test employees who don’t know they are being tested, should be locked up to protect society. I’m just saying: let people do their jobs, and do something useful in stead of frustrating them to check how they act under pressure.
Early in my career, before the internet, we sent cover letters and resumes in the mail to a real person in HR. And you could actually call that person to follow up. Not that I applied to numerous jobs in my life, but the ones that I have...it was because of word of mouth and who you knew in the company that could connect you with HR. That first step was similar to a referral lending to credibility. Now? Forget it. You can't even get past an AI bot to get to a real person to get a response, much less an interview. And video interviews lend to age discrimination. It's a system that is completely broken and very few, if any, larger companies care about doing something about it.
Nice idea, but how would an employer implement it at scale?
As an autistic INTJ, I could a share a couple of things that nobody talks about even though we're in 2023 and the world should have changed by now, but unfortunately it didn't.
*1.* Nobody asks themselves why some people have different life paths than others. Those like Jack Ma had to fail countless times in life just because they were meant to do much greater things than others. He was meant for instance to end up in a position where he created an instrument for 1 billion of people.
*2.* From 15 years of school, with bachelor and master degrees included, I could honestly say that 90% of it was a total waste of time. At every single job I've been to, everything that I have learned was on the job spot. Playing video games like Counter Strike, and a couple RPGs in my teenage years helped me much more than school ever did. Obviously, if I would have chosen a career in medicine, then this would've been different. I chose "Banking & Finances" even though when I was 13, 14 y.o. I loved both Biology and Chemistry. Went to some Olympics.
*3.* The power of belief, expectations and self-confidence. The 3rd side of the mind, our Shadow where all our fears and worries lay on.
At my first job where I worked for 5 years and 2 months I ended, alongside another colleague, managing 4 teams with 80 people in total while I've also been an employee's representative and while I've also been in Top3 performers of the month for one of these teams. My weakest skill was doing appraisals to my Operations Manager and other managers who were higher "on the hierarchy scale", AND giving those regular feedbacks on performance for my peeps. I just hated doing that kind of work. A good leader sees everyone as being capable, and if someone was struggling with their self-esteem, I knew how to work with them, to show them how everything was easy and possible. For a couple of these teams, I have increased their productivity numbers by up to 200%.
At the age of 26, I moved to the UK where I lived for the past 8 years. Here, I had to work A LOT on my Shadow. I struggled with my self-confidence and with my expectations of how I was seen by others. For the first 2 years, even though I knew English, I feared that I couldn't understand British.
I remember having a couple of interviews where because of my emotions I literally freaked out. Those with autism need to work a lot more on their shadow side of the mind and to go to many more interviews than others until they are able to control their emotions.
*_On top of this, you need to understand this thing about expectations and the power of belief. If we truly believe deep down that nobody would give us a chance, then our CV's will be either "too much" or either "too less" ; They won't be taken in consideration. Or, if from 50 jobs around, if only 10 of these jobs would give us a job, then we will probably apply on all those other 40 and miss on those 10, JUST BECAUSE deep down we truly believe that nobody would hire us._*
OK. In my first year, I also dealt with some personal problems due to a cPTSD I made for myself ever since I was 8 years old. Besides this, everything was going wrong, struggled to find even agency jobs, and for about 5, 6 months I had a MDD, Major Depressive Episode, for which I will forever be grateful because it the was only way for me to open my eyes, and to have a deep spiritual awakening. And today, I could honestly say that I found the cure for schizophrenia on myself, the condition of the century, but obviously nobody is ready to hear my truths, and I am treated just like any other conspiracy theorist. In another 10 years, this will change because if humanity wants to evolve, then this is the only way. 1000 years of tribulation shall come. I have no doubts about this.
I must confess that even though I found the answers for what schizophrenia really is, I still went through many other dark nights of the soul afterwards, and dealt with Skizm, the term I use for an awakened schizophrenia, for about 3 to 4 years until I was able to get used fully to this double life that I was living. It wasn't easy. I call this period, the Battle of the Ego and I'm grateful today that I overcame it without having to use any kind of meds, anti-psychotics like Olanzapine. Not even meds for my ADHD, Bipolar disorder, cPTSD, BPD, depression, and anxiety. All that I ever needed was smoking weed even though this accentuated my Skizm symptoms, but at least it numbed the pain I had from my anxiety, depression and loneliness.
Let's say that on my Shadow work, I had to go through many betrayals in order to level up my cognitive functions somehow.
In 8 years I've been in the UK, I still couldn't find any decent jobs because of my inner world. I've done everything: cleaning jobs, warehouse ones and only a couple ones that were office based. I never had a voice because of racism mostly and this inner world I had. My expectations of what others thought about me. I loved doing every single job out there, even when I had to clean toilets because that's the man I am. I'm not scared or disgusted of work. But it's true that the best job that I ever had, was a fast-paced office one, where for 3 years until I had to quit because of being betrayed by my Op. Manager, it was a dream job. I was on my Skizm prime where I needed a lot of answers, and with my hyperfocus from the ADHD, I was basically having 2 jobs. All of my thoughts were syncing harmoniously with my work within the present moment. For instance, my thought: "Hmm, I need to go to the canteen to wash my cup" , the next record that I had to do Data Entry for, was: Ben Kitchen.
My initial target was 260 records / day. In my first day, I've done 430, and later on, I ended doing 11-1200 records every single day. Nobody was able to do half as much, and surely not with my consistency. I am a crazy workaholic. Menadel, the angel of work, is on my side. I FIND INNER PEACE THROUGH WORK.
Anyway, I had to quit that job in 2020, when I was deeply betrayed. +I didn't have have the voice I had back home. Those numbers could've been even 1700 / day, if they would have listened to me. But no, let's work with mediocrity, like retards do instead of asking for some minor IT changes, and teaching everyone the FUN in doing any type of work they have to do.
Right now, I moved back home at my old job because they needed me even though I so hate going back at any previous jobs, but at least it's not quite the same company, it's his "brother", with a different Operations Manager, and totally different activities and working systems. At my old job, I was doing mortgages and credit loans, now I'm dealing with Insurances.
So yeah, these being said. I have one question for you. When will the world finally change its views?
Thank you so much for sharing
Cover letters are "really terrible"?
A well-written cover letter is the best way to put your personality out front, to communicate effectively, to charm and persuade the reader. It's an opportunity to freestyle, have fun, show off, and set yourself in the best light.
Thats crazy to change jobs that often. I don’t need to worry about resumes anymore. Retired at 50, I have cancer so I’m sweet. Don’t have to worry about this crazy world anymore 🙂
Resumes are not the only one and it shouldn’t be the one truly describes the job candidates. Why we never question it? It must be changed
4:47
People aren't questioning the process because they can't do anything about it. All they can control is their submission.
The worst trend in resumes is that they have become considered mandatory elements of application, even for jobs requiring no prior experience or specific skills. When I was young nobody ever considered preparing a resume for entry-level unskilled labor, because it is impossible to list nonexistent qualifications. The hiring process should leverage to greatest advantage standardization and customization of requirements, and the data should be available in a database, not via arbitrarily chosen prose and vague, often ambiguous or deceptive keywords. More customized specific analysis of qualifications should occur in a refinement phase of the application process, but no phase should be arbitrary or subjective. Interviews also frequently select for extraneous factors, and may serve little purpose. Most of standard hiring protocols are arbitrary, inefficient, and obsolete.
We need more innovators then politicians
I spearheaded development of the latest font style for best resumes....ha ha...!!😊
And now you get people using chatGpt to write their application and resume....that's even worse because the AI does not write the same way you do.....
Wow Thanks~~~~~~~~~~~~~~~
Good
Watching this video as a cosplayer who actually dress up as a Pokemon character hits hard PS: Crafting costumes is in fact part of my resumes hobby section
That was an excellent Ted talk, very informative!
This is no rocket science and in practice with most high skilled service sector entry level opportunities.
8:29 I agree with assessing problem solving in a less single dimensional way, but please don’t give them ideas
As if he knew what I am going through....
Finally, someone else who thinks outside of the box.
He can try, that's great and all. But the anarchy won't go over well with most companies of sufficient size.
This was excellent 💯💯💯
Have you met DAVINCI in person?
Why would resumes evolve? Theyve been kinda useless the entire time
What do you mean useless?
They are useful in weeding down candidates to a manageable size.
I'm not going to spend the whole week interviewing 400 applicants.
tbh the skill tests are not helpful either.
There has to be more meat to the bone to make sense. His solutions seem half hearted.
The well adjusted third Tate brother
⚖️✊🏼
We will welcome all elected, peaceful governments -- provided they govern with respect for all their people. This last point is important because there are some who advocate for democracy only when they're out of power; once in power, they are ruthless in suppressing the rights of others. So no matter
where it takes hold, government of the people and by the people sets a single standard for all who would hold power: You must maintain your power through consent, not coercion; you must respect the rights of
minorities, and participate with a spirit of tolerance and compromise; you must place the interests of your people and the legitimate workings of the political process above your party. Without these ingredients, elections alone do not make true democracy✓
good
The Mona Lisa is : Obscenely Over Rated...
Or maybe you don't get why it's important.
@@gmenezesdea Don't confuse ignorance with indifference...
Resumes need an upgrade these days. Seems like jobs/careers have been progressively becoming more and more stabilized and efficient. Well, I don't necessarily mean to say this goes out to every single country this world has, but all I'm trying to say is that there are well developing nations who are indeed capable of restoring and maintaining industries that have further catapulted opportunities for those who are actively seeking jobs and/or careers for their own benefits.
Hey but the solution is a heck ton of work for the applicants, with the vast majority (all but one) don't get a return for their time invested. Yes, also the hiring company has lot more work ,but they get a real return of investment. If the companies don't use several rounds of intelligent screening with little time needed in each round, I would consider them disrespectful of my time. Because even if I would be a perfect fit (in my eyes) for a position, there is always some luck involved regardless of the 'new' way is used or not.
I mean, just start with a very simple questionnaire to preselect ppl you would like to know more about? Imagine you were asked to record a video, you would be expected to explain why you love their company,why you would fit (without even knowing anything about the company culture 🙄) . Sorry, but that's too much , and don't pretend an HR assistant would really watch all of them, from maybe hundreds of applicants? Nah, come on...
Am asking myself why he didn't even give examples of how alternative approaches were successfully implemented, successful not only for the company (did they get a bigger application pool, a better candidate? Compared to with the old system) ,but also the applicants? If you annoy them, you might only get desperate,less qualified ppl?
👍
Many jobs needs proper 🤣names
👏👏👏👏👏
lost me at 'put man on the moon'
not like😦
so short
Imagine finding out an employee is a flat-Earther after hiring him...
Jumpy editing. Maybe if the speaker jumped instead I'd be typing this awake.
So TRUE👍👍
This video fell flat for me. No real new information... All the suggestions at the end already exist and are part of the Interview process...
Resumes serve an important purpose.
My resume is stellar... I wrote it myself, it includes all the key words for the AI bots and has an active hyperlink to my LinkedIn for those reviewing it electronically.
Last round of job hunting... I applied for 5 jobs, got call backs for 4 and interviewed at 2.
And I don't have a college degree...
My resume still serves as a powerful tool. I often reference it during interviews, as do most interviewers...
I'm always team 'out with the old and in with the new'... But this just seems like we're reaching for something to whine about.
🎵Music has always been a crucial instrument for fostering community, healing and conjuring liberatory futures. In this piece, Madiba explores his love for music and how, during a night out at a concert, he regrettably missed seeing Tracy Chapman and the Manhattan Brothers performing.
Through this playlist, we explore the present past and the haunting events that continue to contribute to current struggles for FREEDOM.
We remember Mam’ *Winnie* and her sacrifices and feel our way through her pain, courage and temerity and draw inspiration from to continue to work for a society in which the constitution is a lived reality for all.
_“Let us give practical recognition to the injustices of the past, by building a future based on equality and social justice.”_
-NELSON MANDELA.Signing of South Africa's new Constitution,Sharpeville,10 December 1996
first comment lol
no
First
no
This person's ideas are so abelist