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Why the best hire might not have the perfect resume | Regina Hartley
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- čas přidán 20. 12. 2015
- Given the choice between a job candidate with a perfect resume and one who has fought through difficulty, human resources executive Regina Hartley always gives the "Scrapper" a chance. As someone who grew up with adversity, Hartley knows that those who flourish in the darkest of spaces are empowered with the grit to persist in an ever-changing workplace. "Choose the underestimated contender, whose secret weapons are passion and purpose," she says. "Hire the Scrapper."
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This lady is talking on an intellectual level 95% of recruiters would lack. Brilliant analysis.
I agree that it was a brilliant analysis, but would disagree and say it's the hiring managers' feedback that drives most recruiters' decisions. My estimate would be that about 40% of senior recruiters with 6+ years experience in corporate recruiting would push back as a proper talent partners in an attempt to persuade their hiring managers to consider non-traditional candidates. This video is a great tool to help in that effort.
Just discovered this quote today: "A butterfly's true beauty is not in the color of its wings, but in the strength it wielded to fight its way out of the darkness of the cocoon."
Needed this talk right now. Kind of the best thing ever. THANK YOU for sharing it, and being such an engaging speaker!
well said Lindsay......…. I too needed this at this moment, what encouragement she brings to help build the momentum in a positive!
this woman make me realize that im not fully lost
Ive always iterated a theoretical situation for my hiring managers: Imagine you have two baseball players. They both hit a .300 average, but the first one can run to first base in 4.5 seconds and has flawless form. The other ball player can also run to first base in 4.5 seconds, and his form is absolutely horrendous. Whom do you hire? The answer is the second player. Once you teach him proper form, he will be a faster runner.
You made this comment 8 years ago and over the years I come back to it and everytime I’m inspired by it 🎉
@zhaungsont326 Aww...that made my day. 🥰
You never know when you're going to inspire/touch somebody. Thank you.
What terrifies me is that this apparently isn't blatantly obvious to the majority of managers.
Well, first impressions are a lot simpler.
Managers don't have time to research your whole life.
It is understandable.
Maybe because they are silverspoons and are afraid of scrappers.
+Stewart Fisher Or neither.
you just said the real answer
Seems like it. I assume most of them might be silver spoons.
Her voice is so soothing and comforting
Right!!!? Like just listening to her voice is so calming
I've had more success in my life not by what I know, but rather WHO I know.
+Hellskorn This is the truth and always will be
eXtremedoGz ;)
+Hellskorn Its not what you know its who you know.....in equal measure......Its not who you know, its who knows you.
Getting a job is one thing. Keeping it, is another.
+SDF//Xero Aha! Well said, especially in this ever-connected world where Googling someone can unearth some skeletons.
+Hellskorn *Sighs* Isn't that the truth..
Somehow this Ted talk made me cry so bad.
Been a scrapper growing up, working for my dream company right now. I feel I've done well for myself :)
Regina. Thank you for this TED Talk. Sometimes, society makes people who are trying to make it in certain careers feel that we're not good enough or have the right pedigree for success in their organization. This makes me feel like continuing on because our time and opportunity will come.
If you think she's claiming that you shouldn't hire "silver spoons" you aren't paying attention. Her claim was that scrapers should be given an interview, that's it. At that point it is up to you who you hire
But yet Her last line was literally “Hire a Scrapper”
@@LostArtsDistrict her last paragraph includes the word inclusivity :)
Yeah but scrappers are usually those who deal with adversity much better. They have experience and wisdom to rise above
I am a scrapper and I got to know the reason I was hired by my company's boss. It was a touching and motivating speech! Thanks!
I wrote a resume once. Apparently I have no skill with resume writing, as it was summarily dismissed as the worst resume they had ever seen.
Before leaving home at 17 to be a drug addicted street person, I had lived in over 30 homes, been to over 20 schools and lived through 4 divorces. It took a few years to get clean and stable and I worked several very different jobs while doing so. Finally I settled into managing a retail store that ultimately was so successful that it put all other similar stores in the city out of business. After ten years of that, I was bored silly, so I went back to school to learn programming. I graduated top of my school.
That's when I wasn't so much as granted an interview for how awful my resume putatively was.
So I started another business that kept me living quite nicely for a few hours work a week. I've had doctors, engineers, philosophers and professors all tell me they envied me for my life, while doing that job.
I don't expect I will ever write a resume again. I cannot stomach the idea of working for someone who thinks they can size me up from a few lines on a piece of paper. I'm not interested in working for the clueless.
+Peter Cohen You should do a Ted Talk! :D
Cool. You learned from your huge mistakes for your own advantage.
Most people don't.
+Peter Cohen I'm glad that you took it upon yourself to create a better life rather than whine until someone did it for you.
+Peter Cohen
What kind of business did you start?
+ja H Fetish videography.
I have been trying to explain this to people who are not in the job market right now. I was formerly in Corporate Human Resources for two years. Now, after a year of the pandemic and not being able to find work in my field, I am now in the position of looking like a "job hopper". Nobody looks at the continuing to do whatever it takes to keep going in the course of this year. I wish more HR directors were like this presenter.
I am so shocked, she spoke my absolute language... with 14 years in the recruitment industry, this is my exact observation... A person who raises from scratch is a way better performer than and super glossy strategist/report maker...
Thanks for the encouragement.. But reality as far from this, basing on my experience: Silver spoons first then if not available scrappers.
If you look at resume-writing advice online, you will see assertions that HR staff spend 7 (or 11) seconds looking at a resume. If that is so, they probably don't even spend enough time to tell a silver spoon from a scrapper.
When I look at candidates, I spend at least a half minute and usually a few minutes on each resume.
Silver spoons don't necessarily have a good work ethic.
I liked this ted talk because - the speaker has got some genuine, original ideas; and has done some real thinking, through real experiences. We need such talented, thoughtful, intelligent, wise HR professionals who think for themselves, and can stand up for those ideas; instead of blindly following any 'trends' or just going with their industry peers or traditions or old practices etc. To extend this concept further, people in any field should 'think', brainstorm, experiment, learn from real experiences and challenge the status-quo wherever necessary. It is well-said that nowadays everyone should be a life-long learner. So this is the way to learn! I would even go one step further and say that one should not only be a life-long learner, but also a life-long 'researcher' and generator of some genuinely original ideas and thinking - just like this lady!
People bashing the speaker in the comment section should note that she is not SAYING to reject the silver spoon. The last sentence is more of a symbolic way to tell that scrappers should not be rejected on the basis of just a CV. CV holds importance, there's no denial in that. However the life values, which a scrapper learns as he or she progresses through the course of life has what made amazing entrepreneurs, exceptional academicians, brilliant scientists, outstanding sportsperson and so on. Adversities breeds excellence. The way you perceive life changes. There are enough biographies proving same ! Go read that instead of complaining that anyone can be on TED.
I checked my email this morning, I got rejected by 4 different jobs.
So I am going to school and alot of jobs require a degeree but once you have the degeree you'll get turned down for not enough experience.
Might as well earn a bachelors in marketing and go work at Mickey D's
Tariq Khan You just summed up my life lol. Now working on my second degree. Just watch I'll graduate into unemployment... again.
Doesn't the workforce make sense? :p
While you work towards your degree gain the experience then you can't be turned down but this must be done in order to get pass just the first step them it's maintaining from there
So true. I have my degree now, but most job need experience
Thank you for a great talk. I am a scrapper and now an entrepreneur, your talk made me remember why I should be proud of myself.
I love this talk so much. Thank you!
Here’s to the scrappers. Cheers 🥂
“Post Traumatic Growth “… this information needs to get out into the public domain more! I work in the healthcare field, and I’ve never heard that phrase before!
I love this. It’s very encouraging. ❤
the companies practicing this are hard to come by. i found one am happy there after many bad working experiences for years. i love my job abd most days have feelings of "i can't beleive im getting paid for this" moments. no joke the fear i carry of ever working in bad companies still haunt me.
mandy pac I know what you mean cuz it will forever haunt me.
I can relate , Are you working in computer field ? because this seems very relatable.
Grat Presentation Regina! I like scrappers too. It's inspiring to see people rise above their disadvantages and circumstances.
I wish more HR reps were like her.
Immortalshade 245 totally agree
I have dyslexia, and started my 2016 random watching this video. Thanks it means a lot to me to stay motivated, and push myself through collage.
One of the few TED talks I agree with and one of the few actually worth listening to.
+Alex Boston out of sheer curiosity, if you don't like most TED talks, why exactly are you watching (presumably) every one of them?
+Quiet Fox A massive contingent of the subscribers here like to whine at every upload, I guess it's cathartic for them.
Quiet Fox So I: a) expose myself to stupidity so I can formulate arguments against it; b) so I don't develop isolated thinking patterns based off of whom a I talk to and don't think that my way of thinking is how everybody thinks; c) because sometimes you get nice gems that are enjoyable; and d) I don't usually watch the bad ones to the end but simply skim and get a general gist of their argument.
Unlike the left, most people on the centre-right like listening to the opinions of others, despite the fact we disagree with it intensely, so we remind ourselves of the stupidity that exists and can combat it. Not worth watching but useful to watch.
Alex Boston
Even though I don't agree with doing that, mad props for taking steps to educate yourself like that; Must feel good to bask in your own glory like that, huh? Man you're so smart.
Quiet Fox Thanks for the compliments. I'll ignore the sarcasm.
Oh, I realized something, I truly am a scrapper. I am who I am now because I had gone through a lot of adversities in life.
I am crying. Thank you, Lord for giving me a tough heart.
This spoke to me in so many ways. Thank you.
+LEVI Q i feel ya
I found video quite interesting and motivating. You see, in Germany you can only get a good paid job (40000+) if you have studied. In fact the system here is set up so that only individuals who have studied are able to have success.
I work in sales (solution sales) and have over 10 years experience from working in the UK. I now live in Germany where it is hard for me to find a job. Reason for this is that it is mandatory to have a Bachelors degree, which again makes no sense to me as you cannot studied to understand and work with people. you can either do it or not, its as simple as that.
On the upside I will now use this knowledge to sell my self better.
I learned this from a psychologist. He said there are many different dominance hierarchies. If someone has more education, is smarter, better looking, richer, more talented, luckier, etcetera (Silver Spoons), this elicits rage in people who have less of these good qualities (Scrappers). People who have less of these good qualities will do anything to sabotage people who have more of these good qualities. You cannot be better than your boss or HR because if you are better than them in anyway, they will not hire you for a job or they may try to figure out a way to get you terminated from your job. I personally have seen much of this in the workplace. Also HR and management is more comfortable paying a Scrapper less money, so they are a great source of cheap labor for businesses because businesses don't want to pay employees a decent wage.
It doesn’t matter who YOU are because GOD doesn’t make junk only brilliant gems so remember it’s YOU so DO IT You are AWESOME & LOVED
Her illustration of Steve Jobs kindof undermines her point. "Would you hire this guy?" No, no-one hired Steve Jobs, he started his own business. (you don't hire yourself when you start the business)
A social worker once told me that small businesses are quite often started by people who are simply difficult to hire into traditional jobs. So starting their own business is a way for them to have a guaranteed job.
Yes. Ppl would hire him because of how they see him now. They wouldn't if he was young and had nothing lol
+roidroid So... perhaps she means that companies should learn better on how to obtain this talent that is otherwise (especially in this world of tech startups going big) taking their mind and making their own business and becoming the competition that defeats them? Would you hire Steve Jobs? Well maybe you should or else he'll find a way to crush you, just because he found out that you considered him too 'difficult'.
+roidroid I am a person difficult to hire these days. I used to be a great actor 7 years ago though. I would pretend to like everything and always be positive at work. People loved to hire me, never lost an interview. Nowadays, i am horrible. I am above all this trying too hard for a job. Guess what? Working on my own businesses at the moment. Sometimes, these corporate HRs are so terribly stupid that the whole structure and culture is toxic. Why would anyone want to be part of it for too long?
It's probably true in some respects. As is attempting to change corporate structure to achieve your own aims or not being recognised as good enough.
She didn’t undermine herself. Her point was this person, who didn’t seem hireable, went on to run a multi billion dollar corporation. Meaning, the skills for success can be found in scrappers, and don’t overlook them.
Such an amazing person and talk. Need more people like her.
Nice presentation. Thanks for helping out the scrapper! There really is value in diversity - Kudos to all who embrace it.
The audience should be full of managers I hope in order to get the point across. Nice talk!
From start it were obvious she talking about herself! Such a great and motivated lecturer ❤️🙏🏼
Job hoping isn't always an indication of someone who can't settle in one job, they could've had a lot of bad luck. Introverts especially have a harder time because the job search is designed for extroverts in that you need to know people to get a job. I'd like for all hiring managers to see this video.
And that’s why I embrace my adhd, perfectionism, social anxiety, bipolar disorder and maybe a touch of schizophrenia! Oh the wonderful labels!
in the uk we can this distinction "class". the posh and the working class are the terms used to describe the spoon and the scrapper.
+god only knows yep :)
There is a thing called CYA. If you hire the one with a great resume, and things do not work out, you can say: "How am I supposed to know?" If you hire the one with less credential, and things do not work out, others can say: "Told you so."
*I always figured this is common sense but the problem is common sense isn't common...*
I believe HR needs to be diverse (for some reason, I usually get interviewed by recruiters of Caucasian descent); perhaps companies need to hire more scrappers in HR department. I'm not mainly talking about the race as the only issue, but also the diverse in thinking and perspectives when considering job applicants for a position.
I wished I had her voice. Soo clear, calm and soothing.
Amazing. This made my day. That speech touched my soul very deeply. I am very grateful.
This made me cry :(
I'm proud to be a scrapper.
I have a second interview tomorrow..maY be I'll get the job.. may be i won't..
but what i need is....her speaking style.. it's perfect by all means..
Ahh very good. I had a bad day during my job search and this video is lovely to motivate you! Thank you!
Her humility shines through, I like that!
I used to put cv's into 4 categories when recruiting, as the hiring Manager. for interview selection they would be classified as Probable, Possible, Regret and lastly the 'off the wall' category. 'Off the wall were the CV's which had something different about the person or their past which caught my eye. Now my experience the other way around with me looking for jobs is that I need to find the right words to cheat the AI robot which will view my application. 😞
Thank you, Ragina, I can so relate to your brilliant speech here. My only wish is that more and more Teachers and Hiring Managers can learn from people like you. However the for-profit Ivy League, backed with loan providers won't let that happen and thus society will continue to favor and bow down to the SILVER SPERMS...err..Spoons.
I enjoyed seeing audience members' expressions as they soaked in her words as if this was some profound and newly discovered phenomenon. Duh people. Duh.
watch at 1.25 speed. shes talking to us like were children or senile.
+JamieA242 you've clearly never visited hr; they're generally like this
+JamieA242 you might want to clarify that a little bit better, because it sounds like you're saying "watch at this speed *to make it seem like* she's talking to a child
+JamieA242 With all of the errors in your statements I wouldn't be surprised if you were either.
+JamieA242 Well, she does work in HR. What were you expecting?
+JamieA242 Look at her audience, she's not exactly wrong
Nice Video! Thanks for explaining that resume is not only the method to differentiate the candidates.
Very inspirational. Tough times always come to peoples life, and those are the ones that endure you and make you grow, no doubt. And one learn to Manage and live with more Purpose and Passion towards excellence.
God, she had me hooked from the first sentence. I am definitely in the Scrapper position currently.
thank you! what a beautiful lecture...
Im proud to be a scrapper! 💪
She’s right. Tough lives can build tough people.
This is one of the best Ted Talks I've heard in awhile.
It's funny how watching a person you've never seen before say something that you already know, makes it seem like the person is smart... The problem is, in theory, this is common sense, because in theoretical reasoning, a lot of other aspects are ignored (in the same way as ignoring air resistance or outside forces when dealing with some physics test question). In the real world, companies are hiring mostly "EMPLOYEES", not entrepreneurs. The main qualities a good employee must have are being obedient, organized, punctual, and having specific knowledge for a specific function. Creativity, ability to handle difficult decisions, high IQ, a "fighter" attitude, are all terrible qualities for an employee to have. These are the qualities necessary for people on the top. Having a hard childhood is counterproductive to most people who are not naturally, genetically submissive. Some people are naturally prone to serve and obey, and their disruptive childhood is not a bad influence to their future behavior, because they may take it as training, they actually learn how to be more subservient, and then find pleasure in being an employee and having a more stable and rigid routine. Some people are not very submissive. It's their nature. A hard childhood will make them angrier and feed vindictive feelings. They normally grow a hatred for authority, and then pursue lifestyles where they either have power or freedom. They may become entrepreneurs, become musicians (rockstars, rappers, DJ's), become drugdealers, engage in criminal activities like pimping or fraudulent schemes, become MMA fighters, boxers, etc. and quite often, jump from job to job in more basic things like working at restaurants or construction, things that don't require too much commitment, and if you get pissed, you just quit and get another job with a similar salary with no difficulty. Something that is not likely with career driven people, where if you get fired or quit a lot, it will push you off the business (as a reputable employee)
isn't always true that " silver spoons " always have it easy. "scrappers" need not necessarily have higher amounts of willpower. I think what qualifications does is to tell an employee if a candidate knows his stuff. Tests for willpower should be done separately
+Lee Chenghao I think so, too. I might not be a "complete" silver spoon but I guess I'm on my way. Nonetheless, my parents never made it past the lowest level of high school.I, however, study at an elite university abroad and I'm doing well. Yet I had my fair share of hardships and (partly extreme) poverty to live through. Guess that proves your point. I wouldn't say I had it easy
+Mariella She's not literally saying to not interview pristine resume applicants. She's saying to check out the imperfect ones more than you may assume you should.
It was excellent and informative. Thanks in advance for posting this video
This talk deserves so much more views
Well, for me the success is to put the right person in the right place, so after checking and validating qualifications and experience, I would select scrapper only for the position needs scrappers, because they are not angels, they might have some negative values and I would select that perfect silver spoon for the position needs such a style.
For some reason it made me tear up
her speach is soo clear and useful
1. Lyles opinion on whether to hire Billy and Nick
2. When selecting the teams for the tasks.
3. Mr. Chetty reveals that he was a scrapper just like Nick and Billy
4. Students from the finest college vs Nick and Billy
The problem with this though, is that I know several people in Stanford (which we all consider an elite school) that wasn't "destined for success". Most of them grew up in perpetual poverty, never knowing whether they would their whole family was about to be kicked out of their home. They held onto the same job throughout high school and college (where they all are now, I'm college student age) not because their boss loved them because they grew up from a comfy environment, but because if they left that job they would have no income. No money to buy food, supplies, and nothing to pay the bills with. So while it is true that you shouldn't disregard a "scrapper", not everyone that went to an elite school and had a solid working experience came from privilege.
+TheMightyWill She's not saying to disregard those. This is a constructive lesson, not a destructive one.
Reality does show things like that. VERY INTERESTING.
Excellent video and perfect for English learners as her pronunciation is flawless and clear!!
What I hate is the interview process. Certain questions should be forbidden. Like, "Why do you want to leave your current job?" You are basically forced to lie. If you tell the truth and say, "Money" then you will not get the job. People want to leave for the same basic reason, "To get better pay or chances for promotion." Unless they are leaving a company that is downsizing etc... In addition, "Better chances for promotion" can also mean, "I have a crappy manager." So, this question should be forbidden.
I couldn't stay there, so here goes my claps. 👏👏👏👏 Fantastic!
I love this one ❤
Her definition of success is really narrow and American.
Yes, and it tries really hard to reinforce the American Mantra that "people are successful because of hard work, not luck". But really - even successful scrappers are successful because of luck.
Yes, being born with a silver spoon in your mouth is a lucky break. But it's also incredibly lucky to experience an upbringing which naturally fostered psychological resilience.
Note around 8:44 where her story admits "i was lucky" as she talks about the supportive early environment she had in her own life. Isn't this just another form of silver spoon? She certainly didn't get that supportive early environment because of "hard work", she was lucky. Just something to keep in mind.
agreed
+roidroid Great points man, entirely agree.
She never once states luck isn't a part of the equation or that community isn't important. She actually goes out of her way to say the opposite...
+fmlAllthetime But hard work is a major factor of luck. If you came home from work, watch tv, and repeat. How do you expect to "get lucky"- a beautiful girlfriend, wonderful opportunities, etc. I believe you can become more lucky if you work hard, go to places/events, and meet people. You never know what opportunities there are if you don't get off the couch and live your life.
Hello TED thanks for sharing experiences⚘
Hire those with Passion and purpose , the scrapper
She creates a false dichotomy between silver spoon and scrapper. There's no grey area? That's dumb.
+crawfordviolin Yes that is very true. I believe that there are people people in the middle and can be considered born middle class. They may rise up to silver spoon, but they will suffer hardships like student loans, especially if you're American. The true silver spoon is a person who had the money but no effort to get into Ivy Leagues (the upper class/top 1-10%).
Most of HR thinking is dumb. Change the world.. make it better. In the now you just burn out or never get in.. my experience.
crawfordviolin yes, black and white
I am a recent graduate from a particular vocational school and have done so w/o front office experience w/in a medical setting...I even have gone so far as to obtain a medical administration assistant certification (whatever its worth)? In quest of healthcare employment, I've run into a roadblock, and not just one, but several. Most employers desired employee in whom they wish to hire - has at least 1 year's experience in the field. Okay, I get it, but, for those of us w/o such qualifications or minimum requirements a many hiring managers could be missing out on opportunity(ies) of training fresh out of school candidates in ways that one comes without personal baggage from previous employment.
Very proud to be a Scrapper
The lack of intelligence in this comment section is astounding.
yeah apparently.
Bhawesh Jha ...? You could be agreeing with me or insulting me.
I fully agree so many ignorant comments out there.
Bhawesh Jha ok. Have a good one :)
Great speech, very informative!👏👍
I wish every job recruiters have the same idea
Character over a piece of paper any day! I too thought this would be blindingly obvious to most :(
DYSLEXIA IS DA BEST
One more labelling... :-) There is no one-size-fit-all formulae in these, it is all about the can-do, and the will-do, more than the generalisations like these.
Having said that, not looking whether people had opportunities or not doesn't matter, even though you had silver spoon, you need to work for it to get there.
I'm a scrapper myself, but I teach my kids in highly paid schools, doesn't mean my kids go through silver-spoon scenarios in life. They scrap a lot and they feel the burden perhaps more than the general scrapper community. Hence why we need to be careful when labelling people like this. Instead, look at if they can do it, and if they are willing/will to do it.
I think we need to rethink the concept and format of an interview. Sitting in front of three people whose job is to effectively "judge" if you are suitable or not is ineffective. Interviews are basically speeches and you can't select a potential employee solely based on that unless if you are hiring speakers! Rather have a real life setting where you can actually evaluate their performance based on the tasks that you are ACTUALLY going to need them to accomplish and not stereotypical responses
Passion and purpose.
The funny thing is, when you are a scrapper you don't want to put this on your resume.. you want to be treated equally. Therefore it's harder to be picked out by the Hiring managers.. nowadays it is so important having a MBA, university degree etc etc and so the resume's het preselected. Also I don't feel comfortable talking about my struggles in the past that made me who I am nowadays.
Thank you ❤️💕
thank Regina Hartley.
Very practical
excellent talk!!!
Taking a few individuals as an example is not an argument or a proof.
This isn't debate class, nor can an opinion such as this be completely quantified.
Slippery slope
+fmlAllthetime oldsongs
This was really good 👍
i wanna ask to people who have complaints about this video, what is your occupation ?and how long have you tried to change your life??
How come there are perfect subs in a bunch of languages and the English one is just auto generated? o.o
Because the demand for subs in other languages is much higher than for subs in the same language as the audio. This sucks though for people learning english that can't fully understand the audio.
this is excellent. i hired a lof of scappers to our organisation
To be fair, Steve Jobs would make a sh*tty employee. Great entrepreneur and innovator, but you don't want him reporting to you.
Great speech
excellent Regina Hartley :)
Respect, inspiring ❤️