Post-Crisis Hospitality Management Certificate- Session 3

This is the third session for the University of South Florida Post-Crisis Hospitality Management Certificate program offered by the School of Hospitality and Tourism Management in the Muma College of Business at the University of South Florida.
Session 3: What do Customers Want? Digital Marketing and Customer Experience Management in the New Normal
Instructor:
Dr. Faizan Ali
Assistant Professor
This session will feature a guest speaker, Mr. Dominic Provenzano, General Manager of Sheraton Sand Key Resort as hosted by Dr Faizan Ali.
This session will also feature a pre-show interview with Mr Kenneth Feld, Chairman and CEO of Feld Entertainment, as hosted by the Muma College of Business Dean, Dr Moez Limayem.