How to get the customer entered data on Agent Application for CRM Integration ? For example if we need to capture the customer ID or account number entered by the user in IVR and capture the same on Agent Desktop and invoke a CRM application by passing the customer entered data - how this can be achieved? The concept know as Computer Telephony Integration.
it says "Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance." Can you please tell me the reason
thank you so much
Good job. Very clear explanation.
Can I replace this with my landline. I have a small office with 3 people? I need only incoming calls.
Nice and clear presentation
How to get the customer entered data on Agent Application for CRM Integration ? For example if we need to capture the customer ID or account number entered by the user in IVR and capture the same on Agent Desktop and invoke a CRM application by passing the customer entered data - how this can be achieved? The concept know as Computer Telephony Integration.
How to manage agent and assign skill?
Great eplanation! As a freelancer, do you believe I can offer to build this service to small businesses and ecommerce businesses?
Yes, you can offer this service to other businesses.
it says "Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance." Can you please tell me the reason
Great Video,
Is it possible to share an implementation video using the Custom CCP through Connect Streams JS API?
Can you please help me with how to play dynamic prompt in play prompt block or get customer input block
A M A Z I N G
super
does it record calls? where can I listen?
Tfn
Yes you can, if help needed please connect