Thanks Mr. Amit and Apex Hours team for such an Insightful series of Service Cloud Training. Learned a lot. Looking forward to FSL series now. Thank you.
Final Session was given by the Salesforce specialist Amit which was very surprising one and happy to be part of that session. Thanks everyone for Making a valuable guidance for the Salesforce Learners.
Its is really best video. All other videos available are not helpful as there is lot changes in the SF UI at callcenter. However, sir I'm encountering : Invalid outbound configuration Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance. Can you do a video on how to resolve this
Hi, I followed all of your steps, but I can receive call Inbound and am unable to make calls outbound it showing an error. Can you please help with this issue?
Thanks for such a great session, I wanted to ask is this same as Service Cloud Voice ? If not, what are the major difference between this implementation and the one using service voice ?
Hi I am facing one issue that while adding more than one user in AC agent and call center lightning adaptor So I am facing one problem While login in phone ulitity bar pls help
Thanks for the session Amit. I learned some good stuff. At the end you said that you will share the link of CTI integration to setup the IVR integration. If possible can you please share the link?
@@apexhours Hello Amit. It was a great learning session. Thank you for providing detailed steps for CTI | Amazon Connect. Request you to please provide the similar learning session for CTI | IVR Integration.
Great deep dive, Amit! For anyone looking at a higher level overview of CTI in Salesforce, there is another session that complements this one here: czcams.com/video/ahyNM6gffZc/video.html
Guys that was one of the best Salesforce trainings (I mean all videos) I have had chance to take part in. Thank you for all these material!
Thanks for your kind words. Means alot for us
Best service cloud series on CZcams. Kudos to all the speakers for their brilliant content :)
Glad you enjoy it!
Thanks Mr. Amit and Apex Hours team for such an Insightful series of Service Cloud Training. Learned a lot. Looking forward to FSL series now. Thank you.
Keep watching
This is the best Salesforce channel...Amit you are my role model..
Thanks sir
Thank you so much Apex hours! Still these are so helpful. Thankyou! :)
Glad you like them!
Final Session was given by the Salesforce specialist Amit which was very surprising one and happy to be part of that session. Thanks everyone for Making a valuable guidance for the Salesforce Learners.
Always welcome
Short and sweet Amit keep up good work
Are you in dreamforce?
Check this session to learn more on CTI czcams.com/video/3nFp8TyRZ74/video.html
This was a really good one Amit..
Glad you like it
Its is really best video. All other videos available are not helpful as there is lot changes in the SF UI at callcenter. However, sir I'm encountering : Invalid outbound configuration
Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance.
Can you do a video on how to resolve this
Best in class Amit thanks
Glad you like it
Content is very good But the audio is not at all audible properly in the middle of the video
the last part in testing integrating. the popup is not working for me from the softphone layout. Can you please share if I may missing any step?
Thanks a lot
Happy to help
Hi, I followed all of your steps, but I can receive call Inbound and am unable to make calls outbound it showing an error. Can you please help with this issue?
Please bring a videos on consumers goods cloud
Thanks for such a great session, I wanted to ask is this same as Service Cloud Voice ? If not, what are the major difference between this implementation and the one using service voice ?
We will create one session on same topic soon
Hi Amit,
Thanks for short explanation.
Can you please highlight that hiw can we access the call regarding in Salesforce?
hiw means ?
Do we require service voice cloud licence for this?
Hi I am facing one issue that while adding more than one user in AC agent and call center lightning adaptor So I am facing one problem While login in phone ulitity bar pls help
Thanks for the session Amit. I learned some good stuff.
At the end you said that you will share the link of CTI integration to setup the IVR integration. If possible can you please share the link?
Will upload soon
@@apexhours Thanks for the reply.
@@apexhours Hello Amit. It was a great learning session. Thank you for providing detailed steps for CTI | Amazon Connect. Request you to please provide the similar learning session for CTI | IVR Integration.
Hi Apex Hours,
Please give brief demo about digital engagement with open demo.
Thanks In Advance
As soon as possible
Sir, Is this same as service cloud voice??
NO that is different
Great deep dive, Amit! For anyone looking at a higher level overview of CTI in Salesforce, there is another session that complements this one here: czcams.com/video/ahyNM6gffZc/video.html
Thanks @Johannes, We talk about your session to learn more for CTI