NAIL SALON SITUATIONS: WHAT WOULD YOU DO?
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- čas přidán 8. 07. 2024
- When you are a nail professional, a nail artist, you will encounter very interesting situations in the salon. Tracey tests Habib's salon skills to see if he can maneuver through these very real salon situations.
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“How do two brothers get into the nail care business?” This is the single most common question people ask us. There’s a long and rocky version but we’ll give you the short one. We have our fearless and unconventional mother, Young Salo, to thank. With a single-minded entrepreneurial spirit, she decided to start her own business at the age of 49. She had a passion for the nail industry and we did everything in our power to support her. In the end, this is a family business.
Greg, the older brother, became a licensed nail technician after switching gears from fire fighter’s training. He is energy personified and has a true passion for developing the best professional nail care products and education. Habib is the younger brother. He jumped in a few years later; taking a detour from medical school and a life in music. He brings his own creative mind for business, marketing and strategy. Unexpectedly, we are a perfect team.
Today, more than 20 years later, Young Nails Inc., is a professional nail care manufacturing company exporting to over 40 countries worldwide and distributing domestically to over 3000 stores. We’re respected for our next-level product innovation and education. Our mission is to bring you the best quality products and we’ll show you how to use them with incredible results. It’s really that simple.
Welcome to the Young Nails family! - Jak na to + styl
If a new client or someone waited until i done there nails and then said they had no cash, i would call the police. Its defrauding. I have had clients that have been genuine and i have had scammers too. The time i called the police was when a client got extreme stiletto covered in swarovski crystals and to my surprise when the police arrived she magically produced my payment. Needless to say, she tried to come back to me, no chance! 👎
nailed it! That is so scary to imagine :(
It's a tough situation to be placed in
Wow
How on Earth did you keep her in the salon while you called the police??? I'd expect most people to bolt!
exactly!
Love it when Tracy says : and now you have waisted another 5 minutes trying to explain the situation 😁 Tfs guys 😘💕
lol
Very interesting topic.❤
I am a home based nail technician and I had a lot of similar situations. I am still building my clientele and I can't be so strict as I want to be.
I encountered things like:
-clients saying that they can be late because they have a job and they work late. And what I do is easy (not a real job) and I should not complain about them being late.
-client who come with her kids and they were an absolute nightmare. Rolling on the floor, pulling on the table and everything on top,etc.
-a client who wanted a nude set with no nail art and after I finished, she said that it's to plain and she didn't like the color.
-a client who came with her infant baby and had to breastfeed and pick up the baby up over an over again.
-clients that don't honor the appointments
-clients that are late. The first memorable incident I had was with a client that came one hour late but then she was always on time.
-clients who want intricate nail art for cheap
-clients that want to smoke during the appointment
And the list could go on. But I wanted to say that I am still here, doing nails because I love it. It is my passion.
I am an accountant but I choose the nail buissness, even if a earn way less, because I truly love it. I am confident that with patience and hard word I will achieve all my goals.
Thank you for all this amazing videos, I learned a lot from them!
Ps: Excuse my writing, English is not my first language.😁
As you build a clientele you can start to weed out the more difficult clients and enforce your policy's
Hi hun, I also work from home with very few clients atm but you can be strict with them right from the start. At the end of the day you are running a business and if you don't set your standards now you will only make more work for yourself later down the line. My neighbour is a client of mine and a friend. I confirmed her appointment the day before as I do with everyone else and have always done with her and one day she strolled in half hour late so I said I'm sorry but I'm not going to be able to complete your infills today, your appointment was at 10 and you are 30mins late. She then said well you've got no one in after me and you work from home to which I explained that just because I don't have another client after her I have an organised schedule which involves all the other important things that helps run my business like updating my accounts, contact other clients to remind them of their appointments for following day etc etc and then a school run and time to be with my family in the afternoon /evening. She wasn't happy at all but never did it again. Friends and family are the worst for taking the mik so if you can set your boundaries with them then you can do it with anyone. I also ask for a 50 % non refundable booking fee to secure their appointment which has to be paid within 24 hours or that time/date is open to someone else until they do pay. This in itself has helped me straight off dwindle out those that would be loyal clients and are loyal to me still now and won't mess you about to the ones that are chancers and are going to cause you grief. Also if you can offer PayPal for payment etc that allows for booking fees, outstanding balances etc and covers you should there ever be a dispute of any kind. I don't do stress, I'm very much these are my rules, policies etc the ball is in your court type of person. It all sounds harsh but iv created an understanding with my clients from get go, they are loyal to me I am loyal to them and tbf I'm also aware life can throw a spanner in the works on occasions to so I will be understanding if something comes up. We are all human and some things are beyond our control but set your boundaries now. Be strong 💪 hun you got this and can build a strong business. Xx
The first time a client was 15 minutes late I called to ask them if they forgot. Second time they were a no show I didn’t rebook them, “sorry there are no appointment times available”. No kids, no cellphone during, no food.
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Great segment! They don’t teach real life scenarios in nail school which I think is huge part of game ! 👍🏼
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Most definitely, but my first instructor owns her own salon and would throw in real world issues from time to time during back class.
Yup I 'had' 2 clients that would say "oh no i forgot my cash, I'll etransfer you when i get home" or "i only have 20$ on me, I'll etransfer you the rest later". Yeah like 3 days later. It pretty much just got to a point where I had to tell them that I wasnt going to do their nails anymore.
unfortunately this happens
Hahaha Habib! You are too soft!
He's a fantastic businessman! Softness is not to be confused with successful, possitive, and courteous treatment of customers!
lol, he's just trying to give the best customer service he can ❤️
I get my clients to wear disposable gloves if they need to go the the restroom during a service - usually it's during their prep. I also have one client who's been with me for about 4 yrs, 90% of the time she'd be late for her appointments so I learnt to just slot her last in for the day & we're both ok with that. In saying that she never misses her appointments & always pays, so I'm ok with that.
It's all about finding a balance and what works best for you and your clients ❤️❤️
That's a great idea...thanks
It really pisses me of when people are late and don't even apologise or acknowledge it. Just rude.
It can be super fustrating
I love Biz Talk. It's taught me so much and they have an awesome energy when talking about their business. Motivates me to do better.
Thank you so much!! For all the advices!!
Great Video Topic! These things can happen regularly. It seems being a Nail Tech or even a Hair Tech, some clients to do not take you and your business seriously. They think nothing of missing an appointment or showing up late. I had a brochure that outlined my services and also my policies for being my client.
1. I'm with Tracey all the way on this point. I give 15 minutes to show up. I would either make them reschedule their appointment to the next available or I would shorten their service; they will just get the basics, no foo foo-in order for ME to stay on track. I would also charge a $25 no show fee. If they booked another appointment, I would tack it on to the current service. If a client no-showed 3x they were "fired". You always have people who are waiting to get on your schedule who will respect you and the service you provide.
2. I have not really had this issue to be honest. I would tack on the balance to their next service if they were a regular client. A New Client makes it a little more tricky since you have not had the time to build a relationship or trust with them. I had a credit card terminal at my station so that helped alleviate the not getting paid situation.
3. I had to establish or the salon had a policy not to bring their child(ren) to their service appointment. The distraction in the salon and to my client twisting, turning to keep track of their child(ren) will throw of your time and put you behind. Time is money and most of us have our service(s) scheduled to maximize income potential.
4. I would always have my client use the restroom prior to starting their service (especially doing pedicures). Depending on your client, they still may need to take a "break" but not washing their hands is not an option. I would even sanitize their hands when they sat back down just to be sure.
5. Sick clients should be sent home and rescheduled once they are well. Being an independent operator you don't have sick pay. If you really want to work on them, have them wear a mask and you wear one too.
6. If your sick most of your regular clients will be understanding. But, you do have the selfish ones that want their service no matter if your too ill to even see straight. Stick to your guns, tell them you can try to get them in with another Nail Tech in the salon or they can find someone else on their own. But I would seriously considered not keeping them on as a client.
Awesome!
I fell like late and no show customers are the reason why a lot of artists are asking for a deposit when they make an appointment and I don’t blame them. And its great for those who try to skip out on payment, you have their credit card info already.
A lot of artists have chosen to go with the deposit route
What a great Bizz-Talk again. It is great to learn so much from you !!
Simply, in all honesty, as it goes into the real life. TOP !!
olliemollie63 Thank you!!
Oh my your so passionate Greg! Love your approach!
love it. I had a client who wanted her hair done on the day of my dads funeral. As the funeral was in the afternoon she said she would get here early. I no longer do her hair
David's Hair Design Essex wow..sorry for your loss and i sounds like that is a client you definitely do not need
I have fired clients for being habitually late...time is money..
Also when they come stupid drunk I refuse service...I am from Vegas originally and you see that alot..
Cathay's Nails "Get Glitterfied" ❤️
Omg! I’ve had several customers that have asked me to hold their checks. I’m thinking, does Walmart let you take your groceries without payment or hold payment?
No Walmart does not!
My goodness!!!!!!!!!!!!
I charge my clients $1 for every minute they are late. After 15 minutes the owe me the missed app and 15 dollars and have to rebook. Works like a charm, usually they aren't late ever again. And no kids, too much stuff to get into
Kristine Thiessen ❤️
Fantastic advice. Wish when I was in school we had a class on salon situations. It's nice to hear that others deal with similar issues. 😊
It is really great to hear that all of us nail techs come across the same issues from time to time
Business is hard, so much respect for you guys! Love your professional content. You are such a good match professionally. I’m from Holland, things go very different here, much cheaper but also less nail art. As a beginner i’m learning a lot here, love it!
I agree with Tracy on the late thing. It puts me in a bind, and the first time I'll be nice but the second time I'm out. And if you are over 15 mins you have you rebook. I have held checks for long time clients who asked me before their appt. However unless I have being seeing you at least a year I won't. I also let them know they can't make a habit of it.
Those are great policys
Great advice! I’m just starting out & had a client running late today. She messaged to let me know & I said it was ok (I had nobody booked after her as had made plans with my family) then she messaged to ask if she could come later in the day or tomorrow.. I told her not today as I was busy & would rebook her once she had paid for her missed appointment today.. no reply!! I don’t have many clients yet but I’m not prepared to be messed about.. starting as I mean to go on 😀... love watching you guys.. your videos are so good for new techs.. thank you 💋
Things can happen, but it is best with clients that have a habit of rescheduling or showing up late to be firm with your policy
You should really find a distributor here in Greece! It's great how you give back to your viewers and the nails technicians that choose your products! Thank you for all the great information you share with us!
We have a great distributor in Greece,
EX ONIXOS
ONIKIAN AGAVNIE, 25 NIKOMIDIAS STR, N. SMIRNI-GR 17123
ATHENS 34419810
30-210-93-44-633
ARMEN MANOUKIAR
EXONIXOS@OTENET.GR
@@youngnailsinc *mind blown* I had no idea!!
OMG TRACEY HAHAHA I love your story of the late client I had to rewind bahahahaha
Answered great Habib! 🙌🙌🙌
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I'm with Tracy!!! My goodness. Late arrivals are so disrespectful!
I do agree with speaking to them with respect and gently regarding the late policy.
Unruly kids in a salon can be a liability. My nieces babysitter brought in her baby, held her on her lap, and like all kids, she was fast as lightning, knocked over my acetone, splashing it in her eye. Ended up with my little great niece with her head in the shampoo bowl traumatized over us flush8ng her eyes. Never again.
Accidents like this can happen in the blink of an eye.
Blimey! Good job it wasn’t an acid based primer.
Awesome video!! So good that you are covering things like this!!!
Thank you!!
Great topics guys.
Tfs 💖
Haha HARDCORE HABIB, Tracey how can't you not dy laughing at his answers, lmao!!! So serious on convincing You he is right!!😂🤣
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As always, LOVE THIS! Thanks guys, this was a great walk through salon life. But I was wondering if you guys have any advice for someone who’s working as a mobile nail tech? Although my plan is to open my own home salon, my current life situation can only allow me to work as a mobile tech. Would appreciate any advice you have. Xx 💋
A+, Habib! You deal with problems pretty much exactly as I did when I had my pet shops. Different area of service, same customer approach. But...when I had my pet shops and someone came in for a small purchase, fell in love with an expensive puppy, etc... I would NEVER take a post-dated check. BECAUSE: back then, a post-dated check was legally NOT a check. It became a promissory note. What I would do (for customers I KNEW were regulars) was tell them to date the check currently. Then I would hold it until they asked me to have it post-dated. I put a sticky note right on it, put it under my cash drawer (later in my bank bag), and held it until they asked. That way IF it was a problem in cashing, the laws made it collectible as a check, not as a promissory note. Just a word that you might want to check into....pun intended. 😁. And... I NEVER had a problem. 😁
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Half of what you said is correct in the situations you stated and half is correct of what Tracey said... Good video though. I have dealt with bad checks, post dated checks, late/sick clients and I have fired a few... It is hard in any situation. I am at home this whole week due to a strange thing called Nephrotic Syndrome and had to cancel my entire week... Just have to keep telling myself that when clients gets cranky that I am "a person and not a machine" and I have to be well or I will maybe not be able to return to service them at all.
Tracey- I like the way you think ☺️ straight talk
Liquid Chrome Nails ❤ ❤
Omg. You two have tapped into my psyche. In a good way. Mm surfing u-tube for helpful info as a potential nail spa manager and your video called to me . I some ways. However it’s been helpful and you,a,e a good team. 💕
1st question... she is right!!!!
When I first started, I had a sign behind my station that read: 10 late, no polish. 15 minutes or more you must reschedule. Now, with that being said, if you were my last client of the day and you called me to tell me you were stuck in traffic or whatever, I’d wait a bit. I can’t tell you what some of my clients called me back in the day........it’s very racist now! If clients don’t respect my time and business, they will not sit in my chair.
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i would fire them just for drinking starbucks :P great scenarios guys! Tracey i shake too, mine are far worse than yours but i am still learning how to do nails lol
Great information, Thank You for Sharing 😀💜♥️🎃
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*Using my boyfriends account*
This past July,during the Carr fire in Redding, our salon was broken into the same weekend I ended up delivering my son. All my established clients knew prior that I’d be taking 2 weeks off to be with baby and we’d adjust accordingly depending on when baby came. They took about 60 of my young nails gel polishes,a box of glitters and my box full of stamp plates and jewels 😢 I had very little to do what my clients wanted, which was gel polish. So when I called to inform them/turn away new callers the responses were really upsetting to me. It went a little like this,” I’m so sorry that happened but when do you think you’ll be back to do my nails.” So I’d follow with “ well I also had my baby this weekend so I’m not sure when my next trip to Redding will be to start replenishing what was lost, it might be a couple extra weeks until I’m in a better place” and their responses were “ so what do I do until then?” That was what the people whose nails I’d never once done would ask... uhh go where you’ve been going because I just had about $2,000 worth of equipment stolen and just gave birth in the midst of the worst fire to hit our town!!! I was so disappointed in the lack of compassion and understanding coming from folks in the small town I live in. I felt like I had to try and rush my healing and get back to work because I’d get calls almost everyday with ladies begging to get in.
Fast forward about 3 weeks and I’m back to work. “Gosh how are you back to work already with your baby, he’s so young! I couldn’t have been working right after giving birth. “Make sure you get lots of rest, but let’s make sure I’m on your books for 2 weeks” I held my tongue but I so badly just wanted to cry and yell at every one of those women” if y’all wouldn’t have called me almost every freaking day asking me when I’d be back because you needed me to do your nails instead of letting me heal and spend time with my new baby..
I truly have very gracious and awesome clients but at the time I didn’t like too many of them. I couldn’t have prepared for anything that happened the following weeks after the break in and birth of my son. It was a huge time of learning to say the least
I’m still pretty new in the nail game and so far haven’t had to deal with intentionally rude lateness. I’m pretty sure I wouldn’t comment on the Starbucks (my clients should know what to get me if they ever did stop) but I would say no nail art or possibly even no hard gel base if it’s a gel mani. If it’s extensions then I would limit them to the colors that looks best on top and tell them when they see there at the proper time them they have access to all the colors. I did have a client recently that took 45 minutes to pick her color and talk about design. When you average 2 hours for the type of appointment I do for her it turned it into a 3 1/2 hour appointment. I still don’t know what I’m going to say next time she comes in :(
Christina Matzen with clients that would take a long time to decide on a color, I would always tell them to come in 10-15 min before their appointment to that they have time to decide on a color before we start their appointment.
YoungNailsInc - a few times I’ve started working on the couple who take longer to choose before I give them the swatches to look at and I can steer the conversation to a style or a color range just so it’s faster when they actually do pick. I think I will start asking them to come in a little early and look at the swatches, great idea!
Do I have to be the therapist of my clients that tell about they life issues?
Thanks for this interesting video :)
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I have a no child policy...period too many shiny things and too many chemicals..
Cathay's Nails "Get Glitterfied" 👍
Good thinking, too many things that little kids could get hurt with.
When I used to work in a salon we didn't have a policy for kids. So these women would come in with their kids and expect the receptionist or someone who wasn't busy to watch their kid. That said kid would pick up a Christmas ornament from the tree the mother would tell him to put it down, not get up, just tell him. And what does he do, throws it on the floor and it shatters everywhere. Also there were times where they would bring snacks for the kids and they would throw the food everywhere on the floor. I say no kids right on all of my social media, so that there is no excuse for someone to show up with their kid.
Salons have policy's in place for a reason
When my clients are late.. l charge more and l speed up with them...👌🏼l have to time to lose money
Ale ram ❤️👍
If they have to go to the bathroom have them put on gloves before they go then have them take them off after they use it. No extra oils get on and their hands aren’t dirty 🥳
Hlo sir when i make acrylic nails why dont stay long time ?
This is just on time .. I work in Regal Nails inside Walmart in Providence RI and Walmart security call the police on Me for defending a client from a employee that has 0%customer service
I have a question ! For the situation of the new client who didn't have money to pay the service & once got home didn't give you no credit card information etc. So basically didn't paid you, should you or should you not alert other nail tech about this client?
What about handing potty custie a pair or two of nitrile gloves?
@9:05... but you already did their nails... what are you gonna do.. tell them to sit back down to remove your work 😆💁♀️🥴 I get why techs ask for the money up front.. Or tell them the price it’ll cost them for the set at the beginning.. that way during/after the process there’s no questions.. if they wanna add something they know what it’ll cost.! Reminds me of the time I walked in to get my nails done I had been there many times before always got the same set basic white tips clear acrylic with gel top coat (maybe add a design on the ring finger) but I knew what it was gonna cost me.. plus tip well that day they changed there prices but there was no signs up saying that.. until the very end im sitting @ the drying station 🧐 I noticed a piece of paper hung on the wall with tiny font w/the new pricing list.. 👀🤨 🤔 so what used to cost me $25-30 including tip I now had to pay $50 not including tip 👀😑😒😞😦😤💩🙆♀️🤦♀️ this was years ago but I’ll never forget it
hoe lul ik de tijd vol... hahahha
I'm not a nail tech, but as a customer I think if a client tells you they can't pay, then you should remove the work that was done. Logically, you couldn't walk out of a store without paying, why think you could a nail salon or private nail technician? I wouldn't even think about going to get my nails done if I didn't have the $. You wouldn't go to a store without your $, why would you go to get your nails done without making sure you had $?
Mary Branker ❤️❤️
Oh - as for kids, I have a fab story to tell. This client no longer comes to me because I explained to her exactly what you guys said. The service becomes too disruptive, frustrating & goes into overtime. She started off with one child, usually her husband would come & do a swap & take the child & would she would then book her follow up appt at 5-6 weeks, ugh!!! Then she had child #2......that's when it got ridiculous!!! She came to the appointment with a screaming child, as soon as she sat in the chair I told her "I think baby needs a change honey!" She says, "oh, really? Oh I haven't got any nappies (diapers) in his pram, not sure if I've got them in the car" "Where's your car"? "Oh, I parked several houses down today" grrrrrrrrrr😠 So, I held the screaming baby racing down the street with her, racing back home to my salon after she found them, then she had to change him & asked if she can throw the pooey nappy in my salon bin 😳😳😳, I said no of course, baby continued to be unsettled, more disruptions because now she had to breastfeed him, meanwhile asking if I can do French nails for her.......needless to say I refused & quickly tried to finish her service with a quick infill & plain colour I struggled to paint due to her squirming child in her lap. The following time she came with both children, her screaming baby again & a fidgety toddler touching my cosmetics stand. It was at that appointment I thought that's it!!! Next time she tries to book, I'm going to tell her nicely, no kids please. That was Feb......she's since gone elsewhere. No loss really
Having kids in the salon can be difficult
Who goes anywhere and expects a service or a purchase without paying on the spot? No other industry would allow this, why would we?
A sign hung in a conspicuous place that they see that says “payment in full is expected and due upon completion of service.”
A new client that tries this, call the police.
Bling Bling The BS OF THE ISS Love the sign idea
YoungNailsInc Thank you 😊
I feel like every nail tech should watch this video - my client was late 15 min for 30 min appoinment, it was last client that day, I left, met her in the door, told her that I finished my work for today and then my boss told me that my behaviour was unprofessional and I don't treat the clients in proper way...
That can be frustrating when you work for someone else, talk with your boss about the policy on people who are late their appointments
@@youngnailsinc I already talked, hope it will be better 😊 I work in newly - opened salon, my bosses have no experience and I do understand that they also need the time to learn some things
Omg also had a client proceed to barf into a garbage can, then insist I keep doing their nails!! Ya nope. I said you just threw up at my table your going home
Kristine Thiessen ❤️
Id take dogs over kids any day of the week lol
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Building clients one thing but time is money, do you not think that your time is worth less than there's!!!!
Absolutely ❤️❤️
My biggest pet peeve: being late! I’ve been a nail tech 28 years and my clients know how anal I am about time. I’m with you Traci, you’ve gotta pay me and reschedule. My time is important too!
Stacy Orick ❤️❤️
I would have the rules clearly wrote out , and before you are accepted as a repeat client, they would have to sign.
It's always a good idea to have you policy's displayed where the customer can see them ❤️
Lol on calling a client and trying to rescheduele them because in this case in the NorthEast we had snow coming down at 4 inches an hour... I foolishly gave her an option, she said oh I will come in anyway, mani/pedi, needless to say it was aweful driving into work and then my car was stuck at work, could not get it out, we had 8 inches more come down, had to have it towed out after trying to shovel it out, got soak and wet, got a ride home and wound up having to pay someone to tow my car out, and also started getting sick the next day! MY FAULT ALL THE WAY, next time The Salon is closed and that is that...
Haha oh no!!
he is WAY too lenient. id be like fuck you, pay me
What can do to be the best for my clients? What are the principal rules?
I built my pet shops strictly as Greg suggests:. Be positive, be personable, be interested in my clients. But most of all,. KNOW your products, go to trade shows, and keep current on everything! Read everything you can get a hold of, and... Make friends with your suppliers! That way if you hit an unexpected road bump, the supplier will work with you.
Great advice JayKB
Hello good morning
Hello Good morning
Ask for payment before finishing the service, ie Polish.
I would never return! That would insult me too much. There are other nail techs... Speaking strictly as a customer.
How is that an insult? I tell them it’s best to pay before their nails are wet. Most clients actually stop me and say “wait! Let me pay before you polish, and get my keys too”
If it's put that way, I could understand. The way it came across in writing was as if you weren't trusting for payment. I've only had my nails done"professionally" twice. The first time ruined them for over a year. The second I came home and had to redo them myself. And they, once long natural nails, took two months to regrow. She used a top coat that wouldn't dry.... I regretted that my husband prepaid!!
Most clients like to pay and get out their keys before polish, less chance of a nail becoming messed up that way
what if I make a strict list with my rules for everyone to read it ? also, would it be ok to ask a minimum amount of money before starting the service, and after finishing the service to get paid what's left?some girls do that...sorry for my English :D....and if a client wouldn't wanna pay me, I'd clip a few nails or something haha
Sookie Great idea to post your policy's where everyone can see them ❤
Ok this is good, but how do u handle when ur client who's on time came early for her appt but the tech that's doing the client on the chair is still with her and she decided she doesnt like her nails and the tech has to change it. But Now she's passed her appt. And the Six o'clock is still waiting way after six.
I would say not a problem can you come back in at (insert time of end of day appt) and I will fix them to your liking but right now my next client is here for her scheduled appt.
I had a client a couple of years back who asked for a discount because she only had 9 fingers!! 🤔
I would do a discount.
If I just did a new client's nails and they say they can't pay, I'd be whipping out my nail clippers and clipping those bitches, and filing everything off!
But realistically, I would have a pay-before-services policy in place to avoid that scenario in the first place.
Lol seriously
So, i had appointment with a nail tech, 1st time. She did not give me the address, a figured i could find the place where she does nails. I did not return.
Oh no!
Well, I have one that comes in late every week at least 10 minutes late
maybe time to have a polite discussion with her about it
I have a client who is always late so I tell her that her appointment is 15 mins earlier then I actually book her for and it works perfect lol
YoungNailsInc thank you
YoungNailsInc thank you
if a client tried to not pay me, im calling the police right there in front of them for theft of services.
So the nail salon I just started working at doesn’t disinfect their pedicure tubs. In CA, we’re supposed to wash the tub with soap and water, rinse, fill the tub with water and add a hospital grade disinfectant, like barbicide, and run the jets for 10 min, then drain the water and rinse the tub again. They only spray the pedicure tub with All Purpose cleaner and rinse which is NOT okay. I haven’t said anything because I’m new and I don’t want to get fired :(
Something needs to be said. It will be worse if a client sues them for contracting a bacterial or fungal infection due to their lack of following state guidelines for sanitation and disinfection.
+Deena Gomez (CrypticRayne) oh god I worked for a week in a salon and the girls were so lazy, didn't clean anything properly. When I came in I'd clean and sanitise everything but I couldn't work in a place where they just don't care like that, disgusting.
@@holliexbx5613 I agree, the things that can breed in the pipes of those chairs is very disturbing. The pedi chairs do take more time to disinfect but its better than making someone ill because of the disregard for protocol. I have only worked at one salon that had them and I made sure to follow the state mandated guidelines. I currently use a footsie bath with the plastic liners for my pedicures. Before that I used the dish tubs placed inside a garbage bag. When going to salon with those chairs its always good to ask questions and observe what is being done to disinfect after the service is over.
I hope you can find another place to work at. If state inspectors show up, it's not good for you. You also have to think about your integrity. Do you really want to be somewhere that does something illegal?
Sue Henry I hope you found a new place to work
I wouldn't have problems with older kids like teenage aged kids since they pretty much stare at their phones.
lol
Oh my goodness lol
haha
Hold their check or payment? Sorry, my name isn't Visa.
lol
Wash your hands....Agreed! I came up with a disclaimer for my Nail Studio. This helps a TON. Since I work alone, it’s hard to keep up with late clients, last min appointments and 911 appointments and the list goes on! Clients would somewhat remember the outlined disclaimer so there wouldn’t be any misunderstandings. It’s all about working smarter and being as prepared. I am working on putting the disclaimer on my website. Customers will try to play themselves by saying “I didn’t know” then they would be lying! And who would want a lying client? Think about it 🤔 but I guess everyone tells “White lies” lol. But the disclaimer should be enforced. Helps me aloooottttt!!!
Love the idea of a disclaimer
i worked in a Solon that the client wasn't going to pay. the tech held her hand and clipped the nails off,🤑
We have heard of techs doing this as well
I wouldn't say something about the Starbucks either if they were a little late simply because idk if that's my client's guilty pleasure, only meal that day, whatever. Now, if she comes in and is short on the bill, I might make a comment because you got priorities, if you know you short, change your service to what you can afford or speak up before I start. Don't wait until the end and be like, oh, I'm short such and such amount.
😍😍😍
Snap with every think you say literally....!! we go through this on a weekly basis with every one of these topics,how people behave is ridiculous ,we have no kids policy but always have that one just continuously pushes it and brings in a kid or 3 ahhhh...!! I’ve got 2 clients at the moment with babies sitting on their laps I’m going to have to address it soon because it’s just getting ridiculous,No cash clients I’ll walk with you to the cash machine,With new clients now I text them please bring the correct cash as I don’t carry change also my toilet is out of use so please go to the toilet before you come simple I’m here to do your nails nothing but , is being professional and then there’s been simply weak to your clients ,I expect to be paid and if you take advantage of that then you’re not coming back ,And totally agree with sick clients if you’re contagious and you coughing and splattering sneezing and all, feeling sick then simply do not come in rebook, give me notice and I’m fine with that ,I have just been taken down myself this week from 3 to 4 clients coming in looking like death warmed up with the flu so selfish of them,I say to them I have clients with immune disorders and that also have health issues and I do not want to get ill and then pass it on ,clients Simply take their Pee at times and it is up to us as a business owner and a professional to implement our standards and policies if we don’t then we are weak and will continue to be taken advantage of by everyone in life and business plus it only gets worse and then you hate your job,Drunk clients and clients on drugs I cannot stand it , it can be very frightening and make me feel very anxious,it is to high risk if especially it is someone you do not kno , I will not rebook them ever I say I don’t have my diary so I can’t rebook and then when they text I say I’m booked , I must say as nail tech we face many challenges daily and that’s why a client base that you get on with it so important now these clients ,cherish these clients,you do some times let thing slide from time to time because these guys do not intend to take the Pee ,eventualities may arise sometimes they do forget their purse but they are apologetic and they go home straight away and they bring in payment and you can see a genuine embarrassment and there apologetic and we say thank you very much no worries it’s okay thank you , sometimes I do get stuck in traffic at text ahead let me know where you are ,For me if you are 15 minutes late without texting anything over that I cannot do you I will text you on the 15th minute and say where are you if you text me and state your parking and you’re pulling in then fine ,20 minutes and it’s game over do that to me a few times you will be pulled up on it ,do it after you’ve been pulled up on it I’m not booking you in ,I have one client that used to show up always 15-20 minutes late she wants an appointment at 5:45 But always shows up at six or just after because of course it’s free parking as well,She turns up with a son and a change of clothes after going home and changing from work clothes but pretend she’s rushing into me out of breath and all so now my husband boos her @ 6:05 great upload guys
haha yea the list goes on and on of the good and the bad with clients! At least we can vent to fellow techs about it!
Would it be possible for you to do a video on the positives of being nail technician the fact that we are professionals You can earn great pay but it is hard work and that actually it is a great career a prosperous future especially for those wanting to be self-employed wanting to start your own business it can be empowering ,sometimes the beauty world specially nails is looked down upon by many ,including those that are close to you ie friends, family as well as others ,viewed as non-academic an easy choice for those that may not be so smart ...!! this is such a nonsensical idea and frustrates me beyond belief ,I love my career and am so lucky I gave it ago when I was unsure of it in the beginning, I’m happy....!! but I feel for those that are setting out on their journey and especially youngsters that are stepping into this field, can sometimes feel disheartened and that it’s a lesser alternative to other professions,last resort all the bells and whistles of doubt ,if you get what I mean,It would be a great video to show students,youngsters and professionals already in the industry that we are to be taken serious and to be proud of are chosen job/ career thanks guys for your uploads.Habib have a fab week less coffee ,try jasmine tea maybe a dash of flavour in it in the morning lol have a good one
That is my rules no kids no cell phone and no booze or drugs can’t do it your business you got them you’re there to make money that’s the bottom line
When someone presents me with questionable hands, ie unsanitary, I break down the entire service, cover their hands in soapy sanitizer, throw everything in the laundry or trash, break down my table, etc, right in front of them. It embarrasses them without me actually saying a thing.
Wouldn't it be better to just politely say something like, you must have been rushed to get here on time, but we have enough time for you to do a quick hand wash now before we begin??
Yes that’s a perfect response, unless you suspect the soil on you clients hands is...let’s just say..a biological hazard, and this has happened to me quite a few times in my 40 year career.....
Try owning three pet shops... Pooping scooping constantly! :-)
Wow! I definitely would NOT want to embarrass ANYONE, for anything like that! For anything for that matter! We’re supposed to sanitize everyone’s hands first anyway...
Miss B sanitise yes but we are not allowed to do with biohazard
HAHAHA Now youre 25 minutes late.
Easy fix. 15 to 30 minutes late add 15 euros on your service.
Over that...book again.
No show with same day cancellation? Paying for missed appointment next time.
Worse than that...banned.
Fair enough