These Ebay Numbers are Concerning
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- čas přidán 7. 06. 2024
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My return rate is low, but so are my sales. No matter how much I list new items everyday, kill and relist older items, lowered prices after researching what other sellers are selling or sold items for.....nothing is working. My sales according to ebay is down 52%. I'm discouraged, but not giving up. Going to push through....things have to get better.....I hope!!
Same here
They will get better...average seller slows in the summer...take the time for new pictures and clean up the titles and descriptions
Same with me!
My sales increase in summer .. Christmas is bad
Gotta be more competitive on pricing
Southern General Store has 1.66 return rate. One was guy who returned as inad because no power cord included. It was in battery compartment, just like in the photos and description in the listing, and in his reply on ebay saying he was returning 3 hours after he signed for it. He returned it and power cord is still in the battery compartment.
I just recently sold a set of three mini cast iron dutch ovens(these were like mini dutch ovens) but they were new factory sealed. I put in the description not antique or vintage cast iron. I put that they were approximately shy of 2 cups capacity. I later told the buyer who sent me a messaged complaining that he didn't know what to do with them for they were too small for his needs. I gave him options on making smaller portions for that is what they are for. that was not good enough. I then gave a refund of $16.24 out of the $36.54 price paid and told him he could keep, donate or give away the pans.
Only a swinger would think that chain was a choker 😂
Because it's become like Amazon and other platforms. People have been groomed for online purchasing to be able to return on your costs. Ebay has allowed this to be abused even no issues on the item and they don't do anything to these buyers.
If returns are seriously crippling your business… then you are in the wrong business, and your margins are not good enough to begin with. Especially if not selling very particular one off hard goods, returns/cancels are just a part of sales.
@@WillsGood I have been selling on ebay for 24 years. Yes it has become a plague when back then only time you got returns even 10 years ago was because damaged items in mail or lost. Now people will return a tool to you clearly after it has been used stating didn't need it or wrong color while you are on the hook for all mailing. I had someone email me last week wanting a return on a shirt because he felt didn't fit right. They had the nerve to say the last seller didn't want the item back so I should just refund them without a return of shirt. I reported to ebay but they don't care because they know sellers are the ones on the hook.
@WillsGood This is a side hustle and been doing this for 24 years. Wrong business nope instead knowing common sense.
Yeah this drives me nuts as a buyer. I almost never return anything I buy online, even if it doesn't fit or doesn't work for me, or even if it arrives damaged/not as described. I just eat the cost because I have way too much social anxiety to open a return. Maybe I'm a unicorn buyer, but I feel resentful because people like me are subsidizing all these chronic returners because sellers have to jack their prices up.
I don't order much online anymore unless it's a niche item because everything is so much more expensive than just buying in store.
@@WillsGoodNot all returns are a problem but the excessive free returns for any reason are a huge problem. The people who abuse them are jacking the prices up for everyone else.
I do not accept returns. On clothes I list measurements and all flaws, I also take photos of all items I sell with buyers label in every single photo and how I pack it and one last photo at the post office of what teh shipping box looked liek when I left it with the post office . I can barely keep up with my accounting of items going out never mind coming back in ... I rarely sell on ebay anymore because tehy do not have the portection for sellers like poshmark does
Hey Kevin, I am a small time reseller who sells everything and my return rate is the highest its ever been at 4.18% 45 of 1,076 transactions. My ebay usually runs about 300-350 items at a time with most of the listings being shoes. I typically stay around the 2.5-3% return rate but this year has been brutal for returns. I feel like with the economy the way it is, buyers are experiencing buyers remorse even on lower end items. Love the content brother!! Keep it up.
Mine is the highest it's been too.
My daughter still has her Polly Pocket house and all the family 😊😊
Isn't this crazy? I used to dread this type of your videos. Now, they are one of my favorites because I don't have to keep staring at the screen. I can work a crossword puzzle while listening and learning so much about reselling (even though I'm not a reseller).
I used to sell full time before COVID, returns were always under 5% and even then more times than not you can tell what items are at risk. I’m actually going to go all out this next year on eBay. I’ve been finding good stuff , but it comes in waves.
I just got my first return for a linen blouse on ebay. Buyer selected return for fit. She left a message to that stating she loves the blouse but it is a bit too small. It is a vintage deadstock linen blouse. I do include measurements with photos and in my description. I ALSO include that I will take all returns, even for FIT...and ask that they choose that option. As a buyer, I rarely buy clothes online because I have a problem with the "feel" of materials and the fact that so many listing (esp on POSH!) do not show material tags...or any measurements! I would rather have my customer return the item and maybe, buy in the future. In fact, once I get my item back and make sure she gets her refund, I will send her a coupon. I sell on ebay, posh, mercari and depop.
Thanks for all your informative videos!
I’ve had so many returns recently. My percentage is at 1.51 percent now
You're not negative. you're very interesting to watch. I love the topics you talk about.
I appreciate that!
@commonwealthflipper it's true. I believe most of us love your channel
My returns are at an all time high as well. Getting the ridiculous ones, “changed my mind”, “found it cheaper”, “doesn’t fit “ and I have the measurements.
Do you have your listing buyer pays return shipping? I rarely get returns . I also disclose measurements
Do a 50% return on the changed mind as top rated sellers have some protection of abuse of free returns
@@oldguyshoes That is not true. TRS can deduct up to 50% if an item comes back not as described. It's in ebay's terms that it is not to be used as a restocking fee and if abused, they will take that away from you.
@@user-vk3yz3fm3e not a restocking fee but just charging to cover shipping when customers return items that were perfectly described but they thought they would "take a chance anyway" even though it wasnt their size. When someone orders women's shoes to fit a man and they admit that in messaging im returning 50% or up to to cover my shipping costs. Why should the seller pay for that.
@@user-vk3yz3fm3e well as a top rated plus seller I was told from eBay directly WE THE SELLERS have protections too. People who try on clothing online at the cost of the seller are abusing the free return policy and we should be able to hold the buyer accountable for their mistakes and mind changes. Just use this in extreme cases but this came from eBay directly and I impose it when necessary
I do free shipping and my biggest problem with eBay, for 18 years, is when a buyer claims NAD due to fit. It instantly and unfairly makes us responsible for return shipping too. We sell brand new in the package bras and run about a 5% return rate. This is common for that product and most buyers are fair, but the NAD due to fit has always been a get out of jail free card. The buyer didn’t gain weight, the product is defective. 😮
In situations like that, another youtuber reseller says he just deducts the cost of the return shipping from the refund, citing 'false NAD', and says he has never had a problem with that. I've never had to do that yet, so not speaking from experience...just sharing what he said.
@@paulaoh906 When the partial refund tool rolled out, it worked. eBay actually finally was fixed and worked. No more fraud, no more bickering. We rarely needed to use it because everyone started acting right. Then the new CEO came and ruined it and the fraudsters came back. If you use the partial refund tool now you will not get ANY of your final value fees back. Zero. The fees you lose are more than the 10 or 15% you’re allowed to deduct. He castrated it. 99% of buyers are honest, the one’s who falsely claim NAD due to fit, which is supposedly against policy, ruin it for everyone else. Doesn’t seem like a big deal until you get a greedy one who sees free shipping and buys 15 in three different sizes to have a try on party. They can say NAD and eBay will NEVER find in your favor. The partial refund tool worked and this BOZO ruined it. So, I took my good inventory BACK to Amazon and he still makes his millions per year with his Ivy League thinking.
My return rate hovers around 1% also. I am taking an active role in informing buyers about the benefits of reading descriptions and item specifics. The younger generations growing up having to make instant decisions will often get excited over just the item picture and purchase the item. Sometimes they don’t even read the description, which is hard for older generations to imagine.
So when there is a return where I had the info they needed in the title/description, I shoot them a short message, like “Heads up, in the future the best sellers give details in the descriptions so buyers do not have the hassle of making returns. It’ll save ya a lot of time and money to watch for the descriptions.”
The vast majority of returns in the last twelve months, the buyer did not know the description existed.
Also why I do not pay for return shipping.
Back in the day my sales went up around the 1st and 15th when people get paid 😊😊
I had one return in the last year with over 600 sales. I think that is .15 of one percent. I don't think I had any returns the year before. Like you, I am an everything seller.
Great vid Kevin! I can't imagine why someone wouldn't like your vids, you're very positive and helpful. Dave, on the other hand... just kidding. I watch all his vids too, lol.
For the GI Joe comic book, you can get that pressed for a few dollars to get the indentation out, you just need to make sure the presser is experienced or it can end badly. The lines along the spine are called spine ticks, which are flaws that grading companies take into account when coming up with a grade. I'm guessing that the buyer was planning on sending that book in to have it graded, but decided that the book wouldn't get the grade he was hoping to get and instead returned it.
I just subscribed last week! I flip golf clubs on eBay as a side hustle and love your approach to flipping. I just started documenting my journey on CZcams and find your perspective on reselling and eBay really honest and refreshing.
17:20 THE SILENT ISSUE!! BTW you can probably press those indentations out. Or if you just want to give it to me, I can press them out. Can't guarantee that I would give it back though 🤣🤣
I’m amazed how you get so much done. Did you do the interior of the work shed, with the skylight, yourself? It looks great.
Thanks for the info, been watching for like 6 years and I always learn something. Appreciate it.
Glad to help
Oh good I remembered to send you a flat footed sticker.
You’re the only one that I watch all your videos. I think you’re more positive than negative for sure. Thanks for all the information. 😊
I appreciate that
What? No vacation video? 😆
You mean you are actually going to goof off?
Have a great time on your vacation! You folks certainly deserve it! We will still be here when you come back.
No we always have videos even on vacation. I fill extras. 😉
So your dice game break down after fees and shipping is 10x your 1$ . I always tell people, I try to at least 10x my money, or at least that’s the goal.
My return rate is 0.24 - 1 out of 425 but need to work on my late shipment rate, it’s too high.
Thank you Kevin, I always learn something. Would like to know how your originally came into all of the Enema Man plush?
Comics are tough - if you are trying to minimize returns on comics - try and take 24 pictures, all different angles (under light - which would show the indentations etc.) + try and list all the flaws you can see on the book. Spine ticks, spine wear, creases, folding, chipping, staining, foxing, scuffing, tears, rips, etc.....All that really matters to comic buyers. I list mostly comic books and honestly, it can take 20-30 mins to post one book - from researching price, assessing grade/damage/taking pics/writing a detailed description. It is alot of work compared to listing other items, but it is important to give the buyer an accurate representation of what they are going to receive. If all else fails, just say its low grade lol that way they'll know it is not a high grade book and if anything they'll be really happy that it was better than advertised...Comics are hard though - a 5.0 vs a 9.0 could be a $500+ difference in price (depending on the book)..
I love watching your videos 😊😊
I'm grateful to you for make this videos you always been nice honest person 😌 ✨️
Shout out to Joel and the American Bubble Boy team! Thanks Kevin, that promotion/recommendation in my opinion has been the best!
my current return rate is 1.80 percent, 33 of 1838 transactions
Another great video, thanks for keeping the content coming!
Hi Kevin, I'm Top Rated Plus and carry mostly used clothing, shoes and accessories, but some hard goods and electronics. My return rate is 3.72%. I offer free returns, most of which are due to fit or didn't like. I don't stress too much about it because I feel I'm offering a service many sellers don't, and it helps with my STR.
Just got my first return request after a year back in the game part time--it was a shirt returned for fit, which is inevitable if you sell clothes. I take photos of flaws with a chopstick pointing to issues with items, put clear photos of measurements into almost everything, and write clear descriptions including 'condition'. I try to under promise and over-deliver to keep returns to a minimum. Contrary to what most influencers say, I think many buyers DO read descriptions.
Wait until you get the classic the last seller didn't want the shirt back please refund me all my money or I will leave negative feedback that takes you hours if you can get corrected.
I disagree completely. I sell jewelry and my returns have went from almost non existent to getting a return a week the last few months. I have changed nothing from my listings protocol, i.e. complete descriptions (including size, condition, ect.) , numerous photos (different angles, close ups ,photos of any defects and measurement photos including size comparison) and I am also available to answer any questions and am proud of being able to reply to all within a 24hr period. 1 return was my fault and I owned it, 1 was ordered by mistake (why you would let someone go through the process of shipping an item you mistakenly ordered without canceling is beyond me) the other 8 were wrong size or looked bigger in the picture. Now if the buyers were reading all of the description and looking at all photos then tell me how with the number of photos as well as a measurement photo and item(coin) size comparison photo, with the size listed in the title and description, how are 8 items the wrong size or smaller than the photo? The only reason i can come up with is that some buyers have become lazy and reliant on the eBay return policy. They don't read the whole description or they don't look at all of the photos or they don't know their size or the size they are looking for to begin with or they don't curate their cart prior to checkout. These all fall to the responsibility of the buyer. I am not an influencer as you say, just an old man selling jewelry on eBay, and I'm telling you from my experiences recently the buyers are not doing the needed research prior to purchase.
I totally disagree. The first line in 75% of my listing description is "measurements in photos" and I get messages constantly asking measurements. I show a ruler in the SECOND photo and subsequent photos. They don't read or look at the photos. It's constant. I have a baby rattle listed. RATTLE is in the title, and it's in the rattle category. Question: "Is this a rattle" Woman's blouse IN THE TITLE and category and measurements are given, yet I get, "Is this women's?" It is constant. My buyers do not read. I just got a feedback saying she thought a toy set was new in the box. It says USED for condition, there is no packaging, description says "light signs of use" and yet she thought she was getting a packaged toy set.
Selling on Ebay in much too complicated. Ebay had dropped some of my items that were currently in the process of being delivered to a person which made it impossible for me to refund a crazy buyer's money. She then filed a dispute against me. Eventually she picked up the item at her post office so if I had refunded the money immediately, I would have been out the money paid for what I sent. That night I quit for good. There are many other places to sell from. I enjoy going to my local flea market to sell because you know what you've sold in one day.
My return rate is .23% out of 1000 items ill get 2, maybe 3 returns. And its usually for change of mind.
I offer free returns and dont care why you are returning it and make that very clear on listings, my about page and under returns. Generally people dont return things. So far this year, my returns are lower than last year. Sales are higher as well. 114% y/y growth from last year.
Got my giveaway items yesterday. Love them. Especially that bag. Thanks.
Wonderful!
I would come home for lunch from school, I live 5 minutes away which was great 😊😊
We got a neutral fb on ebay bc a brand new underwear, sealed in package, didn't fit right. Now tell me, what could we have since differently? I guess at least it wasn't negative.
I just got my first return request. Buyer's had the pants for a week. I wish the return policy was similar to mercari where you have 3 days to submit a return. Claimed item wasn't as described, but the tag attached to the pants that they sent me a picture of as not described was the tag I took a picture of and posted in the listing.
"Spine ticks" are those tiny creases and "color breaks" that happen as a comic book is read/opened. But yeah. my returns are doing really well thankfully. Maintaining that solid top rated status. And I too made the mistake once of thinking the box I was buying was what was actually inside. I made the mistake with a home theater receiver. The box was from their newer one , then the older one in the box. Not bad. Just decided to use it for personal use instead of selling.
I have buyer pays return shipping unless I get a IAND . I rarely get returns. I disclose flaws & add measurements. I also list all with calculated shipping
Hello good Saturday morning Kevin 😊😊
I learn so much from your video's. Just a newbie of 3 months but so enjoy the treasure hunt. When you list your items is it buy it now or best offer? Also, do you run sales and one last question do you price for example $14.99 vs $15.00? I'm learning it's really the small details that add up. Thank you for considering my questions. Thank you again, for your videos.
I sell mostly clothes, books and hard goods. My return rate is 3.85. I’ve had a rash of 3 (yes, I agree with you things go in 3’s) returns lately.
I was checking the transcript, not one mention of EBay, so you really got dropped! Glad to see you are doing well.
New to your channel ! I like that you sell everything like we do ! Great video !
Thanks and welcome
Only item I’ve returned lately was yes a car part because the year was incorrect so it couldn’t be plugged in. As far as returns goes though I haven’t had any in a long time since I pack items pretty well so that there’s no damage.
I have been on CZcams forever and I watch so many pickers. You sir for whatever reason is the best one I enjoy the most. Fair, honest, and keep it reel. I inspire to get to the place where you are in life. I can't wait to start my journey too with my ebay and soon to come CZcams channel. Thank you again for all the content and all that you do. God bless.
Wow, thanks!
Kevin you are human we are going make mistakes in life!!! Along we learn from it is ok! You are doing a great job and family in your business!! Just keep on picking with smile on your face!! Have great vacation! JIMBO
Hi Kevin 😎 I so enjoy your talks and how you encourage us as you teach us so please always continue being you 💯✅ QUESTION: when you wake up every morning, what motivates you to hop out of bed? Thanks 🙏🏼
My return rate is 3.42%. I sell mostly clothing and shoes. I honestly do not know what it typically is, but my returns have been crazy the last two months.
I had more returns in may than I’ve had in 22 years on eBay. With 2 of them that stated, I didn’t mis-described they just didn’t like them and another I contested because they stole several parts of it and eBay ruled for them and a glass item that they just threw in the box with no packing.
I'm just getting back into reselling after a couple years away. I'm sure you have discussed it, but where do you stand on PROMOTED LISTINGS? Do you set a standard percent across the board? No promotions at all? Curious the strategy folks are using these days. Appreciate your content and perspectives from years of experience. Keep up the great work. Very inspiring :)
I’m wondering what you do about insurance. In regards to all of your inventory is it covered under your homeowners insurance?
I replace all the batteries in my watches. It helped bring more money for a $1 battery and about 3 minutes in time. I once got screwed on a valuable vintage watch and glad I caught it before I sold it. I replaced the battery and it still didn't work. I listed it as non working and had no problem with the sale. Like you said, some people collect them. I started replacing them because I once sold them as you do and had someone try scamming me. Said he replaced the battery and the digital part worked, but not the analog part? He was SOL because he immediately tried canceling the sale after paying within seconds of me printing the label. He ended up disputing it with his card company and won, but eBay covered me. Im sure being a 18 year vet helps😂
My return rate is .60 as of right now. I have exploded with returns here lately on a certain item that I sell quantity of, people impulse buy and don't read anything! The title nor description. I've called ebay about it and they want me to take pictures of the returns and they will deny the request 🤷♂️ I am about out of those so once they are gobe, my returns should drop back to zero. Honestly, I hope I lose my "top seller" rating so my sales will come back!
Acknowledging reality is not "being negative". Also, those things along the spine of your comics are called "spine tics" (can have "color break" or not, important to note which, color break is obviously worse.)
I don't stress out about returns most times. It's not worth it to stress. But I did get a return request and a "not received" refund request this week. Doesn't happen often, but two such request in one day was a bit of a punch. The return request was a baby carrier that didn't fit well. Stuff like that I just don't take personally. Sometimes things just don't fit. We'll see if they actually return it before I issue the refund. The "not received" request went to Houston during the flooding and USPS said it was undeliverable and is being returned to sender. I'll finally be refunding them on Monday. I wanted to wait as long as I could to see if USPS would actually start it moving in my direction. Not that it would have mattered. It wasn't delivered at all, so the customer deserves some kind of compensation. And in this case, I'd rather have the good vibes then be stressed about an angry unsatisfied buyer. Operative words "in this case".
🍀👍🍀😊”screen door keeps the flys out🪰.😂
Late shipping rate of .08%, the only thing ever “shipped late” was lost prior to ever receiving a usps scan
Does anyone have the average count for how many times Kevin says, “At any rate”
QUESTIONS
Do you test video games, cassettes, VHS?
How many sq ft do you have dedicated to reselling and how many items do you have listed? I’m wondering about average space per item. I know space for photography and shipping are also included.
How does shutting your store off affect the logarithm?
I am recently retired and have started selling items from my home. I live in 700 sq ft with my family, 2 cats and a bird! For now shipping takes place from the trunk of my car. I keep tape and a box cutter in my car and just take my sold items to the recycling center and use what’s there to create what I need to ship my items. I would like to net an average of $500 a month to fund travel. I travel 1 -2 weeks every month, wonder if that creates too much inconsistency for the logarithm. I am trying listing one item a day using drafts even when traveling but a lot of my travel is international and I do not usually have internet access when out of the country, I travel cheep. I know I have a lot of challenges for creating a successful reselling business but at least I am clearing some “junk” out of my home.
Thanks for all you do, love all your channels!
Happy swinging.
Suggestion.... If you'd like to keep your cabin door open without the flies coming in...... Invest In one of those cheap magnetic screen net door cover things. Just a thought..... Ones that are removable. You just put it up when you want to use it
Wrong usage of the word invest 😂
I’m an everything seller and my return rate shows as .56% (9 returns of 1606 transactions). However, this includes returns that were opened and never shipped back, and a return that was opened and then closed by the buyer. So the number is skewed, in my opinion. I don’t think eBay should be including returns that we’re never actually followed through on.
2.23% out of 675 transactions, half of those all happened within a 10 day window recently, and all but one of those was for "doesn't fit"
My return rate is .26% in the last three months. Only two returns out of 773. One of those items wasn't even shipped back to me. I have clear pictures and isolate any flays on every item using paint application and circling any issues of concern. It's not rocket science but it helps me fight bogus claims.
We are an everything reseller. .95% on return 15 of 1,575. We do free returns. And most returns are dumb reasons or the wrong reasons. 90% of the time the item gets relisted and sells again with no issues. Our other issue is the tracking not uploaded number. We use pirate ship and have been having issues with eBay not accepting the tracking. Pship says that eBay doesn’t clear out their old tracking numbers and it makes it look like I am trying to use an old tracking number. We’ve had numerous conversations with eBay with no resolution yet. So our tracking is around 98.98%. We sell between 550-650 items a month. Oh the life of a reseller.
I used to sell the used graphing calculators so quickly but its like polaroid's they just don't sell that great anymore.
I'd be too scared to ship a box full of glass 😅 especially while talking about returns.
I sell clothing (about 80% womens and 20% mens) and my return rate now is 6%. I never had higher than 2% until about last november. not sure what's going on but I guess i do see other people complaining about an increase in returns. I have increased my ASP a bit so maybe that's why. I sell majority NWT instead of preowned now so maybe I'm just attracting a different type of buyer now.
I enjoy your channel
1.5% return rate. All damaged in postage or didn't work. Most didn't work items were video games I tested before and upon return and had no issues. Resold them with no problems round 2
My return rate is high too! Lots of didn’t read specifics or descriptions! I’m at 2.96%
I don't bother really with clothes and shoes (unless really good stuff) due to returns for not fitting correctly.
I usually sell a lot of shoes. Hardly worth it. Recent I received a large amount of returns for "doesn't fit" after they've been worn & the security tag was removed. Ebay sid3s with the buyer. Can't deduct any$ and It's so much trouble to store shoes.
First to comment. Sales are going great this month!!
QUESTION: Wondering how much offering returns affects your store? I’m a new seller to EBay, still selling more from items around the house & gifts from friends, but did just officially open my store since I want to make a side business of this. I really don’t want to deal with returns. Does this affect algorithms? Love watching your videos. You are a wealth of knowledge.
For me the main reason to offer returns is to be able to use the deduction tool if a buyer returns the item broken or damaged. To use the deduction tool you have to be a top rated seller and offer 30 day returns (buyer paid or free), or above standard and offer free returns. I'm TRS so I have buyer paid 30 day returns.
It doesn't matter what you put in the title when it comes to returns. People get the Dumbs and Dumb wins over good title any day. Sometimes they don't even look at the second picture. I once had a bakelite (a pre-WWII plastic. Really catalin but..pedant mode: off) necklace, so described in title and description, sold in the Plastic/bakelite category... returned because it was plastic! The buyer thought she was pulling a swiftie and getting real amber for the bakelite price and returned it when what she got was as described. Got it back and resold to a happy camper who wanted bakelite beads and was cheerfully restringing them as she typed positive feedback.
EBay is great for buyers like me (I collect rare coins, books, and autographs). I'll offer 30% off on make-an-offer items, and the offers are being accepted about half the time. Sellers need cash flow. I will offer 35% off for a while and see how that works.
My "May Gross" was the highest of 2024. Over 7k. In fact, each month has been better than the next.
I’ve been selling on eBay steady for about a year now and I keep getting a message from eBay to sign up for seller plus. I am assuming I meet all the requirements but I’m afraid of the one day shipping. I usually have all my packages out with in a day but there are instances it takes me 2 too 3 days. Is that something that should stop me from signing up. Can I just print out the labels until I drop them off ant the post office? And is it worth it? Does it pay off by selling more items? I only have 50 to 100 listings on at a time. I work 60 70 hours a week at my business and sometimes I just don’t have the time. But if it helps out a lot I can get help or make the time. Been watching for a long time. Great show!!
I sell very high end on Poshmark and just started on eBay. I’ve always had a very very low return rate on posh and so far after about 10 eBay sales, no returns. 🎉
I'm wondering why these numbers should even matter considering what one of their leadership team members recently told me about how the Buyer Protectiom Program and the Customer Satisfaction Guarantee actually works. I tagged you on an Instagram post about it, but you said that you missed it. Josh (Hairy Tornado) and discussed it at length. It would be an interesting topic on your show or the podcast.
I got a expensive return because I marked it new and I had opened the box to take a picture. That was a big mistake on my part.
Do you think Priority Mails is on its way out? The reason I ask is because Everytime I lost some it always recommends ground advantage.
I enjoy you show
Question
Do you have insurance on your business to cover your inventory? If so, does it cover returned items that lost significant value due to the sale. Very valuable new boxed items that were opened or buyer returned different item…?
Continuing on, not sure if this is will be an immediate follow-up. A seller was sena clear pic of damage from me, two days ago. First she said, "so sorry, full refund," later, mealy mouth fudging. Most importantly, did YOU KNOW that ebay no longer offers in-person customer support? Did you know that their chat support is worthless? Not sure, if I'll go back to selling, as much as I did, in late '90's to late teens with this lack of support. Within the last 25 years, it seems that ebay doesn't care. I appreciate your celebration of ebay, but it is time to examine their nearly complete lack of customer support.
Hey Oh!!!
Shoes has been a problem for me. I bought new in box from an auction. Then customers return because I sent the wrong size. But I sent the size they wanted. So now I don’t sell very many anymore.
The only product harder to sell than shoes is bras. I’ve done both.
Will there be any additional Hillbilly Booster stickers available? I have every single Eneman release but missed that one 😢
If you sell LPs, you will know sometimes a record will look absolutely beautiful but will be very noisy when played. If you don't play-grade, there is absolutely nothing you can do to avoid returns when this happens. I'm surprised Kevin hasn't got any returns, although he hasn't been selling many records lately.
Ebay has been super slow for me. Mercari has kept me afloat this month.
My question is about shipping. When you list an item do you include the shipping cost or do you have to let the buyer know what it will be before they buy? I wish you would tell us the shipping cost is when someone buys instead of saying $30 plus shipping. Shipping seems to be the hardest to learn, please help!!!
I am an everything seller. I am not afraid to ship large items. How many items do you list a day?
Idea- if you do a video on howany enamans sold - you could ask viewers the most interesting way they have used the Eneman!! (I do TACKY CHRISTMAS decorations in my work cubicle and I put the golf head cover.
Eneman as the tree topper!! Lots of laughs!
Great suggestion!