How to Troubleshoot EL (Electric Latch) Retraction on Von Duprin & Falcon Exit Devices

This video demonstrates the steps to take if the latches of a Von Duprin or Falcon EL device are not electrically retracting properly. For more information, visit our dedicated EL support page at us.allegion.com/el-support .
To skip to a section, see below:
Power Supply
0:00 Overview
0:57 Check the power supply type
1:28 Check the power supply option board
2:08 Check wire gauge from power supply
2:55 Check power supply operation
3:23 Check power supply output voltage
4:35 Check for an overload condition
Mechanical Inspection
5:13 Check mechanical operation of the exit device
5:49 Disconnect the exit device from the door
Electrical Inspection
6:45 Check Pulse Width Module voltage
7:25 Check EL solenoid resistance
8:00 Adjust EL solenoid plunger

[@Mario55555]

Excellent video, very clear and easy to understand troubleshooting process!

[@reconstruct23]

Best troubleshooting video I’ve seen!!