Review: My HORROR FLIGHT on MALAYSIA AIRLINES - How I was BULLIED by an Airline!
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- čas přidán 19. 11. 2018
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This is a comprehensive Flight Review of Malaysia Airlines.
Class: Economy
Route: Kuala Lumpur (KUL) to London (LHR)
Plane: A350-900
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Fly Singapore Airlines instead. My screen was broken during a flight to Europe. They politely apologized and gave us a US$100 voucher immediately while trying hard to fix and restarting the entertainment system. 3 hours later my screen worked, and they still honored the voucher, which we spent on their inflight shopping. They were very courteous during the whole flight, and cared genuinely about me and their customers. No wonder they are the number #1 airlines in the world.
Ya Fly Singapore Airlines I Feel So Happy For Singapore Airlines As Im From Singapore
Singapore Airlines is considered the second best airline in the world. I'm not surprised at the way you were treated.
Singapore Airlines is the best
@@yoimiyassteppingstoolxd8153its his opinion stop being salty
@Ryab Anderson why you gotta be so salty tho?
It's their experience and they have the right to share it.
Everyone have different livings and view of what is good so it might not be a good fit for your friends but it would most certainly be one for others.
And, imo, you can't really compare qa and sa knowing that they are from two different countries with two different cultures.
And let me add one more thing, what did you expected from such airlines aka the "best" in the world?
Of course they will have an ass-kisser type of act, because that's the whole point !
Peoples aren't here to be served by robots without feelings or peoples dragging the shit out of them.
Being in company of peoples who at least seems to care about you is also what peoples are paying for.
Complaining about that is just blandly stupid.
Let me end by that nobody truly cares about you neither, nor your opinion dear.
Stop being rude for no legit reasons. You're just gonna waste time, energy and credibility.
If only the CEO of Malaysian Airlines knew that almost 1.5 million people have watched this video as of today, June 26, 2019
now June 27
28
29
34
*as of today
I once flew business class in Qantas on a long haul flight to the USA and had the same problem with the inflight entertainment system. The crew did everything humanly possible to fix the problem. They were so great about it, that they even offered to upgrade me to first class, but I declined because it wasn’t a window seat. Nevertheless, without me even knowing, they contacted ground engineering on how to fix the issue, which they did two hours later. Not only that, the cabin manager so apologetic about it that he made sure I was rewarded with tens of thousands of frequent flyer points. If you come to Australia, I would encourage you to fly Qantas each time.
Same thing happened to us on Qantas on a 747 SYD-YVR, our whole 4 seats in the middle stopped working, the crew tried to get it working but to no avail. They gifted 2 bottles of wine from business class and topped up our FF account, I will always fly Qantas, never had a bad experience with them
I'm a Malaysian myself and I'm terribly sorry about your terrible experience with MH. Never fly with MH again! They don't even care about customers and their needs which is inhuman behaviour. It's amusing that the crew work in hospitality industry when they are hostile. MH is going downhill since the MH370 AND MH17 crash 8 years ago. MH-MALAYSIAN HOSTILITY!!!
Nah your not malaysian
It dawned on me that in a flight, a passenger is at the mercy of the airline. Bullying a passenger should be considered a severe ethical violation.
It’s not like some beef between two adults. It’s a fucking company bullying a person. It’s so stupid
Also, Josh's channel has hundreds of thousands of followers. We are watching for a reason. Thanks Josh.
You are so right. And it is shocking how airlines cheat and bully passengers.
This dawned you? Go see videos of what American Airlines, United Airlines and Delta airlines do to their customers.
It should be a criminal offense coz your basically detained.
Sam chui gives us the capabilities of airlines, Josh gives us the realities. Great work man👍 this is what the world needs.
That's true
Good summary lol, so many people think Sam chui is sponsored by airlines or get paid to take flights lol, he’s just being as optimistic as possible
Sam chui focuses on what food he gets lol guess thats alone makes him happy :D :D :D
@zhao zhun li really dude...? i know that he likes food, but you decide to say something spiteful??? let's be real... he's passionate about aviation... why'd you even think of a good idea to
fat-shame someone viral?
@@pranavpatel1766 Sam Chui is usually invited by an airline company to make review that's why he's optimistic with his reviews unlike josh and jeb they are giving honest reviews
This is so shameful. I am disgusted they treated you so poorly but thank you for the honest review. Just found your channel today and love your content.
If only I have watched this vlog sooner, I wouldn’t have booked a flight with Malaysia Airlines last December 2022 from Auckland, NZ to Kuala Lumpur. WORST EXPERIENCE EVER! And you are absolutely right, very rude flight attendants. After that experience, I always tell people to never fly with Malaysia Airlines and to avoid this airline LIKE A PLAGUE when I come across them telling me that they’re travelling somewhere. Never again will I fly with this airline. I’d rather walk, crawl, or swim to my destination if this is the only airline to ever exist.
fake
@@shahrulnizam4713 And you're probably a bot or paid off by the airline in an attempt to make it sound not terrible. 🤷🏻♀ You guys could make it less obvious you know.
hahaha rude flight attendants hahaha. bet u don't take other airlines
go swim then hahahahah😂😂😂 tmr headline news drown while swimming to Auckland
I've worked for Malaysia Airlines before. It was awful, all the directors and CEOs are incompetent and extremely arrogant. There was extreme corruption and all the managers and top bosses were only interested in stealing money from the company instead of actually running it. All of us were underpaid and treated very badly. Personally I was very resentful and never did a good job. I genuinely hope they go bankrupt.
Sounds like that company needs to be investigated but it will probably never happen
When the employees look miserable at a company you know it's usually because they're being treated like crap from the higher-ups... you can usually tell when something is wrong ... even when they're forced to smile and put on an act you can usually tell who is working for a screwed-up abusive employer .
They already bankrupt, didnt they? Hahahah
from my experience like 6 years ago with Malaysia Airline, from HK-Kuala Lumpur-London, almost all of the crews were rude except one or two Malay FAs and Chinese FAs. I still remembered how I was rejected loudly by one FA in front of everybody when I asked if it was possible to have another plate to eat? I have never had any troubles with even the most criticized Air China like 8 years ago. But I also remembered one Chinese FA who showed my friend the sleeping pods for the crews and she actually gave me medicine to help me ease my nausea. I still kind missed the FA who gave me the meds, she is just one lovely lady.
The other aspect of that workplace environment and the experience of this passenger us generally, you can't criticise muslims. It doesn't sit well with them. They are the best people on earth because their book says so, yet they are overrepresented as a proportion of the population in the west; in the justice system.
Who felt bad when he was eating his lunch his face showed helplessness
Yeah dude I was like Fuck Malaysian Airline😡
It really made me upset.
Just enough for me not to use Malaysian airline and will warning all my friends not to as well .
Muralidharan nair me:(
So sad.
Over 2.3 million views. Thanks, Josh, for keeping them honest one way or another. Keep up the great reviews.
I've flown with Aeroflot back in the sovjet aircraft era, you almost needed a tetanus shot looking at the Il 62, the most nervous take off I've had to date, BUT, the staff was so nice! They changed me from my assigned seat with no seatbelt to a seat with a broken seat and then to "first class" without a question. Gave me free drinks and were so polite. I'd fly with them again. The experience was 100% wonderfull. Your malasian airlines flight, well mate. I feel sorry for you and all the people aboard that flight.
seems like Malaysian Airlines doesn't care ....but will when they begin losing money
Tbh im more annoyed at the lady who put her bag at his leg space tf
I would have violently kicked the bag back over towards her, I HATE people who invade space on planes.
davidca96 or just politely ask her to move it because it’s your leg space.
@cohji what airlines you work for?
It was a child??? Give her a break...
womanspreading
the only reason why they apologised quickly to him because they just realised he has alot of followers, in reality ordinary people who have been treated badly have no platform to voice out or perhaps they wouldnt complain or take things further as the process is lengthy, thanks to this review. one word AVOID
Theres much more airlines which dosent say sorry, hmm?
Exactly. So many people get treated a lot worse than he did, and never get an apology, or any form of compensation, because they don't have a following or no one cares. It's a shame.
Dint realise that a so called “apology” can also be selective and standardised
I was on Asiana with broken infotainment system and the crew was kind enough to upgrade my seat to relocate me. this is such a stark contrast
I totally agree with you. I flew Malaysia airlines 10 years ago and then the next time 3 years ago. The service I had 10 years ago was absolutely amazing, compared to my last flight with them. Crew have become unpleasant and irresponsible. They literally dont even care about serving the passengers. I dont know what happened, but I have decided never to travel with them ever. Its a shame, they were really a great airline at one time.
Their CEO are lousy.that is why.MAS crew are one of the best.tru my experienced.may be josh was so unlucky .
absolutely agree, I had a wonderful experience with them both in 2018 on a one-way business flight from KL to Sydney in 2018 but lately hearing bad stories
Why do you sound like you have 50 accents at once
EXACTLY
Yeah i was confused too
@@Hailz12211 Sounds like a German who lives in Australia to me.
Likely English is not his first language but he’s understandable. Actually better than some Americans I know speak! Lol
A mix of Australian, British, German, American and polish lmao
It's interesting that Malaysia Airlines can monitor social media and communicate with the flight deck during a flight, but they can't figure out where MH370 went missing....
😂😂😂😂
eaglen00b you know that's rude saying the WHOLE country is shithole. Not all of them supported that. You don't know anything about Malaysia so shut up.
@@teapot1878 we used to stay sticks and stones will break my bones but words will never hurt me. That only was good until us customers became servile cucks. Companies that awful should go out of business Pronto.
F Malaysian
Just because some shit happened then the whole country got blamed for rlly great u say.iam replying to one of the comments not about the whole video tho
I’m sorry you experienced this. In any company the employees are the reflection of upper management and the lack of consistency let alone communication justifies everything you were honest about. I appreciate your honesty and your reviews. The fact you remained respectful even after being humiliated just shows how beautiful your character is.
THANK GOD, I just watched this. I was just getting ready to book our seats on Malaysia airlines.
Swear this man has a mix of every single accent in the world.
I'm hearing Australia, American, South African like wtf
Molestable Greek he wants to appeal to everyone.
Do u have a problem?
mlloyd52 huh?
mlloyd52 hes just freaking saying like hes confused why u mad?
@@adrianpaulfrancisco8875 thank you oml
Flights are expensive. He's not being ungrateful. For that much money there is a certain expectation that must be met.
R u sure it is expensive?
MAS hv the cheapest non-budget airline.
Yes. Flights are extremely expensive for laymen.
He's flying economy and seems to expect them to bow and curtsy, the guy is a complete knobhead.
Yes I understand his perspective that it sucked. But there are mistakes he made as well. Which includes posting the review while ON THE PLANE, not bringing any other form of entertainment, and filming after he was told not to film. It sucks but he would’ve been treated much better if he hadn’t done those things.
This is a service industry. Actually good advertisement for the other excellent asian airlines like Singapore, Thai, Philippine Airlines, Cathay, All Nippon, Korean airlines who has excellent service. The customer is always right and I agree with you Brian. Don't fly Malaysian airlines.
This is the first time I get to watch a video by you and I like the way you tell your experience. It is clear why cabin crew do not care about passengers. If the CEO does not care about their customers, neither will the rest of the employees. I look up to you because despite your bad experience, you never offended anybody and were very decent all through your video. Many years ago I flew Malaysia Airlines and fortunately it was a good experience. Thanks for your video and I will be another follower of yours.
Last time I flew Malaysian Airlines, I flew from KL to Perth Australia a few years ago, 20. minutes after the meal service, a kid in the same row as me shouted out loud "Mum, I can feel a worm crawling out my bottom". I'm serious. Everyone in the cabin stopped eating !
sounds like perth to me 🤣
Our family flew Singapore to japan and our luggage missed the flight. We were met at the airport by a Singapore airlines rep and they apologised profusely about the inconvenience and presented us with an apology letter and cash to allow us to buy essentials until our luggage arrived. They also arrange express delivery once the luggage arrived on the next flight direct to our hotel...brilliant service-brilliant airline!
Agree Singapore are great. I had a horrendous experience through Heathrow security that left me so traumatised that I was a mess when I reached the gate. The cabin crew were absolutely amazing. Asked what was wrong and were genuinely concerned and confirmed this not an isolated experience. I was looked after with exceptional service. Qatar is also fantastic... only problem now is the overkill on masks, temp checks that puts me off as am anxious anyway and hopefully they stop all this do we can enjoy flying again as travel broadens the mind.
@@jsc2606 Heathrow staff need to get their act together, these two ladies kept a French guy and my mum at the scanners while we were trying to depart, she kept us and them waiting for a whole 30 minutes for no reason throwing slurs at them and not explaining their reasoning for holding them back. The French guy and my mum just kept laughing at how stupid they were acting. I feel bad for him, he seemed nice and very genuine.
Singapore Airlines a GREAT WAY TO FLY used to be their slogan many years ago. Don't know if it still is but they are and always have been the best airline in the WORLD!!!!!!
Wow that is unheard of amazing!
Singapore Airlines is second to none. Excellence on all levels.
When he was eating his dinner he looked so sad and tired of everything that’s happening during that time. Plus he was travelling alone.
I can really feel his pain
I literally felt like crying when that clip came 😭😭😭
I'm sorry you were humiliated, Qatar airways will never do that to you, I was an ex Qatar crew and we treat our passengers like our lives depended on it. Malaysia airways need to wake up
Maybe next time you could keep him company 😁😁😁
I thought the same thing
I just cancelled my flight with Malaysia Airlines and demanded a refund, I do not want to go through what you have been. Thank you for the video
In 1990, I took my MAS flight 🛫 from Singapore 🇸🇬 to Heathrow 🇬🇧 . Their flight was horrible and service is below par with most airlines. Enough is enough . Since then I never took MAS anymore.
Anyone who doubts this I had a similar experience and 100% believe something like this would happen
Happens all the time. Most aren't Instagram Bloggers. Thanks to this guy a lot.
its all about luck, 14 years and i've never had a bad experience with MH
My first experience with ma is not that bad but i do feel disappointed with how they serve the meal. No proper culinary set. The food taste average. Once the staff done their serving, its hard to find them unless we call for them. Lack dedication. It was happened few years ago. I guess there was no improvement then..
Thank you for sharing. Never flying with them.
If sam chui was in your situation he would still be praising the airline
No airlines would dare to treat him this way
Who’s Sam chui ? 😅
they bend over backwards for him lol
Sam Chui is overrated though, this guy is much better
He'd be in first class taking pics with the cabin crew.
My dream is to ride malaysian airline but after watching this makes me think...maybe not best dream to have.
Why the hell are there 10k dislikes on this? This man is doing nothing wrong. he's just giving his review. If you dont like what he says, then dont watch it. It wasnt as if the title said that it was a brilliant flight and then hes like, oh no, it was terrible
Josh: As a newspaper professional I know that customer service begins and ends with the uppermost management personnel . In both the Air Canada and Malaysian Airline issues there have likely been many incidents with other customers that went without at the least, an apology. Someone recognized that your review would reach an enormous number of followers and thus were serious issues impactful to the bottom line. If you were a “typical passenger” you would be nothing more than a complainer.
If customer experience does not start and end from the top, it’s virtually nonexistent.
Thanks so much for speaking the truth. You are the only reviewer who dares tell it like it is.
I like how you introduce yourself as, "...a newspaper professional..." so you know how customer service works. LOL, any person who's ever held a job knows this. Don't have to be a "newspaper professional." But it WAS funny, I'll give you that.
Very well written good job!!
We need more brave journalists like josh Cahill
CEO probably travels from Singapore airlines or Etihad Airways..
Sahil gangwar I loveeee etihad
more like private jet lol
Those CEOs mostly flies by PRIVATE JETS.
They DON'T do PUBLIC TRANSPORTATION.
Hahahahahah love this lol or emirates
HAHAHAHA
I never flew with Malaysian Airlines but I was pleasantly impressed with Air Asia even on the domestic level, great crew and tasty food.
Thanks for sharing your experience: I have to fly to KL next year and now I know which airline NOT to take.
Malaysia Airlines: “We can offer the worst in flight experience gate to gate”
United Airlines: “Hold my passenger”
Ah hahaha
American airlines: Hold my cello!
Delta: Hold my urine covered seats!
In reality, that works for every airline.
Zhou Zay, for having urine covered seats that they made passengers clean up?
Porky Minch delta has the best service
Hadi Shahid that’s been done to death, try and think of a new, original comment 😉
Bugger me, i was just about to book a business class flighg with Malaysia Airlines. I've decided not to now. Cheers mate.
How is that flight schedule of yours looking like right now? #thankscorona
It's ok to book economy class and use MH-Upgrade to upgrade.... it's still a lot cheaper....
Malaysian Airlines are NEVER that bad. I'm Singaporean/ Malaysian, they probably did it because he was white. Yes, racist, but... welp.
@@Birbyvideography racist towards White? interesting!
I always thought there was more White-worshipping in Malaysia. This seems much like an interesting situation.
That man that said "who do you message?" has no right to ask that.
I think he meant to ask why'd you post that (the criticism on insta)
but yeah theres no right in asking that
Singapore Airlines is amazing. Crew and staff top class.
I’m a Malaysian and just felt so embarrassed and just wanted to apologise for what just happened
Gk usah malu dan minta maaf yng salah perusahaan mereka bukan lu tenang
That's how I feel whenever I watch a video like this about "American Airlines" lol... The SHAME!
You shouldn't be just because you're Malaysian, Malaysian airlines should be embarrassed themselves
Same here to sis..sy pun rase mcm tu kak
At least your actually a good person
About 6 years ago when I was about 12 I flew Malaysia airlines from Kuala Lumpur to LHR and I was pleased with their service. On the flight I was fairly ill but the stewards offered up their seats at the back of the plane to allow me to try get some sleep and be in a quieter area. I understand every crew is different but I was satisfied with the service. I’m not sure if I would fly with them currently though judging by how the company is going.
I’m feel embarrassed as a Malaysian.
Malaysian airlines: “The true feeling of Malaysian hospitality”
Josh: “Hold my horses”
I had a 1/2 of a horror flight on a Qantas A380 between LAX and Sydney last year but unlike your experience, the cabin crew were AWESOME.
I am 6'3" and have an artificial knee so I booked early to request a seat on the aisle so I could stretch out my bad knee occasionally. Unfortunately that never happened and I was jammed in a middle seat and the lady in front of me instantly put her seat all the way back, literally jamming me in. And I MEAN literally, I could not move, I could not even stand up, I was pinned to the seat. After about 3 hours of torture, I had to pee so I tapped her on the shoulder and asked if she'd let me up. She did. When I came back from the bathroom I saw that she had put her seat back again. I couldn't face going back to my seat and spending the next 20 hours pinned there in agony (I doubt I'd even have been able to get back into it anyway), so I just stood in the emergency exit area. And there I stood...for 4 hours.
This is where the story turned though. The EXCELLENT cabin crew took pity on me, they had already asked why I was standing there and I told them my problem. One of the crew tapped me on the shoulder and said "follow me". He led me all the way to the back of the plane, up a spiral staircase, all the way to the front of the plane again on the top deck to the completely empty First Class lounge. He said I was welcome to sit there for the rest of the flight. It was AWESOME! Leg room for miles! I also got first class meals and service!
Good on you Qantas! Your staff are a credit to your company! Maybe give us a couple of extra inches of legroom though huh? We aren't all 5'8".
tvsinesperanto I’m 6’7” and I feel your pain. I have to frequent regional jets too.
@@moviemogul83 You would have it even worse than me then. When your femur is longer than the gap between your seat and the seat in front of you, they aren't giving us enough room.
I'm a pretty frequent flyer and I can put up with pretty much anything for short flights (1 to 3 hours) but 22hrs is just too long to be in that much pain.
Wow nice! I too have a knee replacement so I get it...thankfully I'm only 5'5"
I flew on Qantas from Sydney to Perth with a broken seat that won’t recline, and the crew upgraded us to premium economy seat when they fail to fix the seat. Great experience!
for four fucking hrs??????????!!!!!!!!!!!
😱😱😱😱😱😱😱😱😱😱😱😱😱
holy moly. I am rly srry for you.
The only silver lining i can say was the ending tho. Gud on qantas.
I’m a cabin crew myself, and I’m really embarassed by how they treated you event though I’m not from Malaysia Airlines. All they did is all wrong, wrong, and wrong!
I had an “okay” experience on this carrier. Thanks for your honesty
I flew with Malaysia Airlines in 2003. I agree, the crews are very unfriendly and the service was not very good. Never flew with them again. I am sad to know it hasn't changed.
Why are people being so negative in the comments section? I'd be mad too if my entertainment isn't working on a 10hr flight. He paid for that. He has all the rights to complain. Those who say "I don't care for the services, I just wanna get to my destination", man.. you're wasting your money.
Liyana Yusri im agreed with you.
poor Airline!!! Malingsia
czcams.com/video/2o6VhhmJqrs/video.html
Poor airline inDOGneSIAL 😂
@@andropahsa1 what's wrong with MH370 & MH17 ?
They're lying, I'd be happy to cut their internet for 14 hours and lock them in the loo with people outside harassing them (which would be far more roomy anyway). People like that are horrible, they can't empathise, frankly, they're what's wrong with the world.
United airlines: FINALLY a worthy opponent. Our fight will be legendary.
LOL!!!
We still have delta and aa
😂😂
Lol
Our *flight* will be legendary
As a Malaysian I didn’t tried this airline Becuase I alway sit airasia the service is good everything is good 👍 if you visit malaysia again try airasia it’s good
Serves you right for not flying Singapore Airlines. I’m originally from Malaysia and would avoid them with almost as much vigour as I’d avoid JetStar. Quite frankly, I rather walk than fly JetStar.
Why do they think that threatening him would make the situation better.
TBH It was just a few videos he recorded of just normal stuff. Like there soo stupid if they just had let him record the menues, eating food, cabin service, take off/landing.
Malaysian way of thinking
Strange right?
White men get treated badly by Malaysia Airlines crew? This is new for me. Because as a Malaysian, I don't always get special attention, crews just ignore me mostly and I'm used to it. But I always notice crews being extra nice to some foreigners, they give special attention, being nice, smile all the time. But whenever you asked for something they give you roll eyes. But I'm not saying all crews are like that, some are being nice to you even though you're Malaysian.
Lol'd
@ Muhammad
I totally agree with you.
Josh's experience is an exceptional case
How about black foreigner? I never see them happy
You forgot to display your Datukship and above pins while on board.
Black, white, brown, there must be no difference. What the hell is this? I travel with a white girl often and I see this. She doesn't like it as much as me. Just nonsense.
I remember my flight from Singapore to Dubai back in 2017. One crew from the layover to KL was extremely rude. He was screaming at the passengers who were asking for assistance with their luggage to wait. But that guy was literally doing nothing, just walking back and forth the aisle watching people struggling with the overhead cabin. And when the passenger called him up again, he got angry and said "Just wait, ok? I already told you. You don't understand?" I was shocked. There and then I decided that it will be my first and last time flying Malaysia Airlines.
Like we should only fly airlines that are worth our hard earned money
It was the moment of truth at 16:52. In the moments like this Malaysian hospitality was on the scale, accommodation and everything BUT together! And you guys were felt. Hardly and finally. Many times by many guests.
The food you were served made the Koryo burger look appetizing
Well bloody said mate
True
Indeed
and the north korea newspaper
As someone who’s training to be a cabin crew member I am so sorry for your experience for many the plane journey is the start of a holiday and should be treated as such.
Are u still a cabin creaw?
@@beyondthestars4299 what you think now is 2023...
Unfortunately, this is just classic bureaucracy in Southeast Asia (except for Singapore). Very typical for people to not be able to receive criticism, bullying and just being incompetent in general. This experience is actually a glimpse of our lives here in SEA.
I flew business class with Malaysia from LHR to KL and had a broken seat that was excruciatingly uncomfortable. Not being one to complain I put up with it for a while but eventually reported it to the cabin crew. They checked the seat and confirmed it was broken and helped me to move to another seat, albeit in not such a good position. On my return journey I noticed the person in the same seat having the exact same problem so it clearly hadn’t been dealt with. I rarely complain but decided I would on this occasion. The response from Malaysia was really surprising; they basically said the cabin crew hadn’t made a record of any complaint so it couldn’t have happened. I’ve replied to them several times and they don’t even have the courtesy to respond. So much for their “Malaysian hospitality “!!
I am a Malaysian. I never travel by Malaysian Airline since 1997 as l have been bullied by the crew. The crew purposely pour hot coffee in dangerous manner nearly hit my face. This was also witnessed by passenger sit next to me who also not happy with the incident
@@sudhakar7889 How exactly is that funny, imagine if someone did that to your loved one, would you be laughing then
@@Shrek-pu8uu bro are u ok it happened to him u dumb fuck
As a Malaysian myself, im so sorry for what you went through with our airline service. The fact that you still have our country so close to your heart and still have kind words about us towards the end of the video makes me feel extremely bad. Thank you for being honest and we hope you get a better experience the next time you fly with our airlines. Also, i’ll be flying to london this sunday with MH004 as well, so deffinitely am thankful for your video. At least i could prepare myself for the worst 😂
@Aliah Rizal please post your experience you had after your flight and this review…
Thank you Josh for your honestity and for telling things just as they happened.I started watching your videos not long agosto and like them so much because they are ' real '.I've got to travel to M'sia often because my husband is malay born in S'pore when was still part of M'sia.We met in England and few months later got married and flew to M'sia.Couldn't stay more than 3 years due to health problems that had to do with the lunes and the weather there and I decided to return to Europe with my mom to recover. Even with a great job he insisted of coming with me....and decided to stay for good.That's why whenever we can afford we go to visit his brothers and sisters and rest of huge family.My first flight just a few days married was in M'sian Airlines.Maybe that was many years ago and I found it a normal airline. But on my way back I already took a European flight.Since then we have been up and down in different Airlines.Maybe we just wanted to try other Airlines. Some great as S'pore Airlines,Emirates,Catar,British Airlines,Lufhansa,Air France,KLM..and others.We only had problems once in PIA.There was trouble in the country and London Karachi was not bad but the plane we were given from Karachi to KL was anything but a plane and the service on board better not to mention. As we've been hearing nothing good about M'sian Airlines lately and we have to go there this next year we're deciding to take Turkish Airlines or Saudia Airlines as they have improved a lot.I've seen your video flying Saudia and it seems alright.The only problem we have to travel first to Madrid while Turkish leaves from Málaga (where we live.He prefered that city than Madrid)
By the way I wasn't at all satisfied when we flew Air France .A couple of disgusting happenings on board that maybe I'll tell you another day.
Hope you continue with your great videos because they are helpful for travellers.Take care and stay safe.💕
About 35 years ago I boarded a flight from Tokyo to Kuala Lumpur. Also, in that flight the cabin crew were unfriendly and sullen. Particularly there was a male cabin crew member who was very morose and rude for no reason. When I meet such ill mannered and rude people, I do not get annoyed but sympathize with them for their difficult childhood with parents who could not teach them good manners and politeness. I used to take at least 6 flights every year all round the world till I retired. I never complaint about that person. Nor did I take Malaysian Airlines ever since. Anyhow it is very unfortunate to see that even after so many decades MAS couldn't select polite people with good backgrounds for their cabin staff or train them accordingly.
If only the CEO of Malaysian airlines knew that almost 2.6 million people have watched this video as of today, June 29th 2022
I used to fly Malaysian Airlines on that route back in the days when they used the 747. Most staff were nice, but some were rude. The pilots were very friendly.
I'm a malaysian, i agree on what you said.
Really but as such? Had had?
This is typical malaysian attitude.
I had a flight with them a few years ago where a patient had a cardiac arrest. The cabin crew asked for assistance which I offered. I thought that cabin crew were trained in CPR? Not one of them stared resuscitation measures, just waited for passengers to come and help. No defibrillator on board either and I wasn’t even given a thank you for my assistance which went on for over half an hour, or a drink for that matter. Very ordinary !,,
Be happy you didn’t disappear like the one that they still haven’t found!
MH370
Just take JAL(Japan Airlines) Their service is always great and the cabin crew are always so respectful.
Malaysian airlines: I can give the terrible flight experience
American airlines: hold my jet engine
Timi Dutta your meaning isn’t clear. Seek the assistance of an English speaker
TBH I've always received a very good experience on American. Sometimes it seems like they are willing to delay sooner in bad weather than other airlines, but it's in the interest of safety. The flight attendants and gate agents are almost always really nice and happy to help you.
I totally understand, I've had a bad experience almost every time on AA two flights one after the other I had a broken seat and I got bitched at, for it as if I broke it lol
iliterati
It's quite clear what he's trying to say. Your English isn't perfect either.
iliterati you don’t belong in this era, go back to the 60’s.
Thank you for your honesty. Few people possess this power.
The message this video carries is still so powerful even after almost 4 years. Using your platform to give a voice to those who don’t is truly admirable. Thank you Josh.
I got overbooked on a Malaysia flight ( so where about 20 others) on the way to Auckland form London. I was overbooked on the return journey and my father was also overbooked on the journey to Auckland as well as the return journey
I remember watching this unfold on Instagram as it happened 🍿
To everyone who thinks “planes are just there to get from A to B everything else is a bonus”...why are you watching airline review channels? 🤷🏼♂️
When the day comes that airline marketing just says “hey we’ll get you to London, probably won’t lose your bags, and you won’t die”, we can stop complaining. But as it is, airlines promise excellent service and comfort in every class and if you don’t get it, you have every right to point it out.
Paul's Trip Reports what’s up my fav trip reporter
Lmao those people can take a C17 on a 17 hour flight
Paul's Trip Reports this video came up when I was looking for flight from Singapore- NY (i wanted to see how the seats in business class are like before booking ). The title of this video “BULLIED” caught my attention but it was exaggerated. I travel for business on average once a month on Any airlines with suitable time that can bring me to destinations in time for meetings (I’m in shipping so I hv to go to many different countries ). I experienced good and bad services on different airlines business or economy class . I can’t be bothered as I hv only one expectation- bring me to destination in one piece safely in time for my meetings and no lost luggage . Priorities in life .
I love this
Yes but you can’t really expect the captain to come and fix your in flight entertainment come on...
Indeed, Malaysia Airlines is one of the cheapest and most inhospitable significant airlines. Also, it has no qualms about stealing money (and points) from its clients. In my case, Malaysia Airlines cancelled my flight from MYY to KCH (June 2022), which I had purchased with points; it rebooked my flight two days earlier, which I could not fly, so I declined the new schedule. However, the airline refused to reinstate my points. When I mentioned to the representative that the MALAYSIAN AVIATION CONSUMER PROTECTION CODE 2016 was very clear about its responsibilities, she told me that the code didn't apply to Malaysia Airlines. This was the second time Malaysia Airlines had stolen from me; the first time was Malaysia Airlines cancelling my flight to Japan in 2020 (due to the Covid pandemic) and refused to reimburse over RM12,000 for two business class tickets. Malaysia Airlines is a very dishonest company that cares not at all about its customers.
Two years ago I chose an inland flight with this airline as I wanted to support national airlines generally if possible. But this year I realised with flightradar24 that AirAsia is on time for 95% and very friendly staff. Malaysian airline has usually 30min or more delay. Was only a 2h flight this year with malaysian so I can't judge the service. AirAsia is great.
As a Malaysian I feel a bit embarrassed how MH treated u like that. Sorry for the rough flight
Not flying with them ever since their planes began disappearing, this video really made my decision even firmer
Steve & Peanuts Van Adventure so what’s the difference? You fucking idiot
GreatestIdeaTheone AndOnly yeaah it’s all the same. I don’t care if someone shoots my plane or it disappears, I would die anyway.
GreatestIdeaTheone AndOnly oof another idiot that calls others idiot when he’s a big moron. Russia or Ukraine (i don’t remember anymore) took responsibility for shooting down the airplane. It could’ve been any aircraft, the fact that it was Malaysia Airline was totally random and tragic. Do you actually think they flew over Russia or Ukraine so it can be shot down. Those were four different pilots, I doubt this was planned (it wasn’t). The other aircraft actually disappeared.
Began disappearing? Like how many now? Ignorant
Yeah, American Airlines attack WTC and they said its terrorist attacks and never admit their own mistakes
MH disappeared and they said its a mistake.
Fuck European and western
Hey Josh, you’re amazing. Keep it up.❤
nice to see you have now been become St Joe. the tasteful halo floating above you is so tasteful and encouraging
As a Malaysian, I am really disappointed in our country's own airline, as you said that Malaysia has great warm-hearted people but there are still some Malaysian that are just straight up an insult to the country.
Ikr,Air Asia is waaaayyy better.
They're youtubers ya know, overreactions..... . Expect those
Thats the story of every country brother.
ItsSpooklez I feel bad for you, none of it reflects a country or its people. Please don’t take it to heart 😕
Bro, u can find that dirt everywhere
once I got the MAS flight attendant to help me swap a seat because my neighbor was a little girl and had fallen asleep into my seat while I was away. it was a red-eye flight. she, in a loud and authoritative voice, yelled for the little girl to wake up and go back to her seat. imagine the horror on my face and the stares I receive.
Oh man... Wtf?! Im sorry u had to go thru tat...
Atleast you'll never have to see their faces again...
Wow! flight attendant ? or a prison warden?
if you have to know, that family comes from a place where rape is common place. I do not want to get dragged off the plane and put in jail just because of a misunderstanding that will never favor me being born male.
I love this channel. Instantly subscribed. 😅
Was booked on a flight with Malaysian airlines- direct flight Melbourne to Kuala Lumpur. For some reason no one bothered to tell us about the flight made a unscheduled stop at Jakarta to pick up passengers en route! ! It is run and staffed by one race who don’t feel the need to be accountable to anyone.
Sadly I went through the same, even worse experience with them on the 1st of January 2020. I was returning to SL with my husband from KL after celebrating the Christmas. Sadly I caught fever and a terrible cough and was feeling rather sick. From the moment we boarded on the plane we felt that the crew was so arrogant. As the plane took off, after about 15 minutes, I wanted some water, to remind that I was utterly sick. So my husband requested for some water from an air hostess where she said, "Later" which dragged for another 25 to 30 minutes. In meantime I wanted to use the washroom so when i stood up to go, I saw the crew starting to serve food. I didn't want to bother them so I stood inside an empty seat line which would be easier them to let me pass. Then this rudest ever air hostess screamed at me, "Go if you're going, without staring!" I was so shocked and humiliated as half of the people already gazed at me. Anyways I went to the washroom and Once I was returning actually just infront of the washroom the same air hostess told me, "wait there, till I finish this!"
I was having high temperature and cough. She heard and saw how sick I was and saw me coughing for over 10 minutes in front of that washroom with tear filled eyes.
I felt so helpless and wanted to scream and cry. Never in my life I've felt so humiliated and helpless. Finally once her so called duties were over, which never included giving us water BTW she let me go back to my seat, where I broke into loud cries.
My husband got so furious to hear what has happened and wanted to blast her but I made him not to as I felt these people would treat us even terrible if he do so. I saw how they illiterate few other sri lankans as well.
Such disappointing and rude service! I would NEVER set my foot on that horrible air line ever again.
I’m so sorry this happened to you
Malaysian hospital not hospitality
im still pissed about that lady stealing your leg room with her bag lmao
He could have said something instead of seething.
I would of just moved the bag :)
I would have asked her politely to move her bag under the seat.
It was a child
I would of rest my legs on the bag
Thanks for bringing the truth out, It will help millions before booking a ticket on Malaysia airlines
They don't just lose your luggage, they lose the whole plane.
Its very rude to say somthing like that.that dont have anything to do with the missing of MH 370 in 2014.nobody want an airplane to be.missing.we have family too in that flight.u have a bad heart.
LOLOLOLOL
I agree MH have a responsibility to find that missing plane even if it makes them broke doing so
My friend is a pilot and he said that MAS (Malaysia Airlines) fired a lot of their good crew members and kept the bad ones.
Did he say why? That seems like an incredibly stupid thing to do, from a business standpoint lol.
that's normal thing in Malaysia !
So, this means, MAS has become one of the money-hungry corporate bodies just like in Reddit stories... as a Malaysian... I'm ashamed.
Congrats malaysia airline, you lost dozen of thousands of customers 👏
Edit: omg i never got this much likes, thanks everyone
In a crash?
@@SwampySid by his review.
@@SwampySid savage
Congrats Y Y you just made people mad
Jake .L Thanks 🙏
Sharing my experience with MAS. Flight from SYD-->KL. Due to severe (Anaphylactic) allergies my family and I pre-booked our meals. We made it very clear that my boys were severely allergic to sesame. 24hrs Prior to the flight, we received email confirmation of this and we were told that we would be served our meals before the regular meal service.
At check in, the Malaysia staff confirmed again that we had special meals booked and that there was to be no sesame. At this point I was very impressed with care and attention to detail shown by the staff and airline.
After take off, a member of the cabin crew came to our seats, showed us paperwork and confirmed again that we were to be served before the other passengers and that the meals were to contain no sesame.
Some 20min later, we were served a meal that came tightly wrapped with our names on the outside. Since my kids were still quite young, my wife and I unwrapped the meal to find a chicken pie/pastry that was absolutely FULL of sesame on the pastry. We immediately wrapped the meals back up and called for the cabin crew. We got a luke warm apology and the meals were swiftly removed. There was no attempt to rectify the issue, there was no escalation of this potentially life threatening situation, there was no attempt to find us an alternative! At this stage, the meal service had begun and we were skipped because we had already been "served" our meals. Now the icing on this horrible cake was that the meals served to other passengers did not contain the same sesame pie.😡
Our next meal was prior to arrival in KL, thankfully no sesame.
After our holiday, I raised this with Malaysia via email however never even received acknowledgement of my complaint. We simply voted with our wallets and will never fly Malaysian again!
I suspect that that was deliberate by the caterers. So that when you opened it you would get a big shock and would get nothing to eat. Everyone knows what sesame is and what it looks like. To have it so obvious is deliberate. People can be quite awful like this you know. Punishment for daring to ask for something 'special'. Too much. Don't fly these sort of airlines, pay more for quality and safety. Like our own Qantas. It really is worth it.
I wouldn't have expected this from Malaysia Airlines in a million years. Thank you for enlightening us
u already dead by now don't need to count how many years 😢😂
As someone who worked in the aviation industry and who now also works with Captains (I teach aviation English), I can advise you that no captain will just leave his seat because a customer is not happy. His main job is to fly the plane. His job, as a manager of the crew, is to delegate these issues, and it is the Purser who let you down by not doing their job properly. I suspect the purser told his boss - who IS the Captain - that he had remedied the issue, leaving the captain under the impression he had treated you well, and that the purser lied to the Captain. I am intimately acquainted with these matters because as part of their training Captains have to learn language for managing the crew and we frequently end up talking about exactly these kinds of situation (and worse actually) - where someone is lied to for example. I would bet money on this being the case during your flight. Please adjust your expectations about what Captains responsibilities are or you will be eternally disappointed every time something does not go to plan.
It's a great shame the airline did not use genuine English to contact you, but some sort of template. It undermines the notion of holding customers in high esteem, and so says a lot about the CEO.
No-one expects perfection all the time, right? But rather it is about how you do things when errors are pointed out. When you get such an email, it should be such that they want YOUR version of events, compared with what the Purser will or may have relayed back to them via the Captain, so they can expose any potential lie(s) and oblige crew/teams of flight attendants into honesty.
Believe it or not, with reputable airlines, there are in-house meetings over such things and Captains submit reports, which are reviewed. If the Captain delegated matters correctly, he will not be seen as having failed in his job and rightly so, but if his actions formed part of a collusion with the purser or the purser acted alone in behaving badly, then this should be exposed and dealt with appriately. Other crew members can be consulted about this and you would be surprised that not all of them agree with immoral, slack or disrespectful behaviour in colleagues. Much depends on the internal culture regarding whistle-blowing on colleagues.
When it comes to your right to give feedback online, it used to be such that if a woman is pissed off, she would verbally call 10 people (and with men it was a lot less), but now its thousands or even millions, so anything less than 100% attentiveness to these things is a stupid, and short-sighted policy.
Another factor about customer complaints is that you should always ask for the actions or remedy that you want to see put in place during or after the fact of the bad flight. I have listened to most of what you said in your film, but I did not hear anything about that. Does this mean you still haven't heard back? I hope you have since this film went out. Other than this I can only advise you to submit your review AFTER and not during the flight. I hope some of what I have written here is useful - and that your next flights are better!
Very well written. A lot of useful info there!
This one deserves the maximum likes. Great info.
What an excellent explanation.
Exactly! Agreed. Thank you Madam TopFlightEnglish on sharing the ETIQUETTE OF FILING COMPLAINT OR FEEDBACK TO ANY AVIATION COMPANY or any other sort of businesses in the world. Many consumers have forgotten this 'rule of thumb' since the existence of social media. Thank you again.
@@rajaummirajakobat4287 some people act like divas unless they're treated like queen sheeba
Wow! This can and should be used for customer service training and demonstrate to large companies that a few bad apples can undo the good work of everybody else. The attitude of the crew is the biggest determining factor of whether a flight is a good or a bad experience (even when some physical things go wrong) and it amazes me that airlines don't do more to genuinely engage with their crews and get them to understand this. Hopefully this is the wake up call that MH - and other airlines - need.
Big Fan!
Then how do you often get apprpval from airlines and managed to film it peacefully?
I don’t always get approval, only from airlines which are strict with filming onboard. Usually I just rock up also in order to make the experience as authentic as possible. However I never ran into a single issue... maybe with LOT I did, they didn’t like to be filmed.
@@JoshCahill Oh I See!! Try Singapore Airlines next time just flew with them from Singapore to New York during the 18 hour the crew seemed to be passionate and very hospitable despite the long duration. Top notch service that sure you wont be disappointed
DennisBunnik Travels It appears that the captain went off the rails or failed to actually speak to the customer.
I had an experience on Turkish on my flight from LA to Nairobi through Instanbull. My flight was delayed for 3 hours in LA. I subsequently missed my connecting flight to Nairobi from Instanbull. We were required to get a Visa to get to the hotel. It took the airline almost 6 hours to get us to a hotel where there was no diner as it was midnight and apparently the kitchen was closed. They promised to refund us the visa fee. I followed up with calls and mails and just hit a Waterloo!
Hi all especially Josh this report saddens me as a person who worked in the industry for over twenty years, this is one of the most extreme cases that I've come across. Its bad enough with poor cabin crew, but when senior management endorses such behaviour it becomes extremely worrying. This is why I'm currently writing a PhD on this subject. It can only get better!
This is why everyone on Sam chui’s Malaysia airlines video are so nice, he films almost every moment of it.
Note to myself: Never fly with this airline. XD
Guys its because 6y u weren't in first class that is the only thing they are good at
My experience was virtually identical. Thanks for posting this.
Setuju sgt apa yg mat salleh ni ckp. Nak tau jgk siapa quality control of malaysia airlines. Layout seat, entertainment, menu mcm syok sendiri. Please MAS, ambil satu persatu item ttg airlines dan flight, buatlah lebih baik dari airlines lain. Jgn bg alasan sbb bajet. Kadang kos tak tinggi tp bermakna utk penumpang utl jangka masa panjang. Top management, if u nak tingkatkan nama airlines, hubungi saya. Sy boleh bg komen yg membina tanpa bayaran.