Major Incident Management || ServiceNow || OOTB Demo || Learn & Grow Together || WithMe
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- čas přidán 6. 09. 2024
- OOTB Demo of ServiceNow Major Incident Management Process LinkedIn: / atulgroverservicenowco...
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The videos are explained in a simple way and very knowledgeable. It cleared lots of my doubts. Thank You Atul for making such videos.
Thanks buddy for kind words.
This is the best video on CZcams for major incident.
wow...nice way to demo MIM...Thank you once again
Very Informative ! Thanks for the great help.
This was great and very useful! Two thumbs up!
Very informative 👌
Thank you Atul. Its very helpful
Great initiative & very useful for everyone at anytime Atul Sir👍all the best regards Capt R Punera
Very useful video 👍
Nice video 👍👍
Thanks mate
Really appreciate your help, however if you would have shown Groups need tobe added that would have been helpful... Like for major incident we have a plugins and for resolver group in which grp they should be??
Check the major incident plug in and user must have Major incident manager role.
Dear sir
Do you have any videos on interviews for Major incident manager?
Sorry, Mate, I don't have any specific video on the interview side.
Thanks Atul.
I have one question…could you please let me know what configuration is in place on which table as out of box which is responsible for closing communication task automatically when communication send by MIM team?
Thanks, mate. Keep Learning. As far as I remember, it is from a script that checks these tasks and makes them close. I will check again and update you.
next time try to make a video without any background music
Thanks Ekta for feedback. Feedback accepted.
Very very helpful video. Thank you! Cleared my doubts. But can you please post a video on how you got "Search Results"?? When you were typing in "Please describe your issue below" Field, below there were search results. Can you please help me on how you got that??
Thanks for kind words. Are you talking about global search or contextual search.
@@LearnNGrowTogetherwithAtulG Contextual search I think. You have submitted the ticket from Portal right? So when you were typing in the field, below there were search results showing up. Can you please tell me how did you get that?
Contextual search is OOTB. Let me give you a simple way to find out.
Open any incident, go to Form Design. And you will find the Contextual search attribute added.
@@LearnNGrowTogetherwithAtulG Hi Atul, in the platform I know that. But how to get that in record producer? I think in the video it is record producer right? Which is creating Incident. When you were typing, below it was showing some Articles. Right now in the form you submitted in service portal (in the video) is it global search or contextual search? If you can please post a video on that.
Can we connect on LinkedIn...
The easy way when we create Record Producer , we can add contextual search as well.
Brilliant trainer, explained very well. Can you please take a session on Change management.
Thanks for kind words and feedback.
Here you go for change management
czcams.com/video/YNT-kaQOxDs/video.html
My pleasure & thanks a ton for sharing the session link :)
Keep Learning n Keep Growing Together 🤘
I have gone through your videos.. I really got some confidence after watching your sessions. I still have some doubts regarding this Incident Management. Is it possible to share your email address here to contact you... Thank you!!
Sure Yaseen. Let's connect on LinkedIn www.linkedin.com/in/atulgroverservicenowconsultant/
Diploma engineering allowed for incident management position
It's not about the degree , it is also important your knowledge about the process. So that you can clear the interview.
@@LearnNGrowTogetherwithAtulG thanks
👍
I have a question. So MI ticket can only be resolved by MI Manager only?? It cannot be resolved by Resolver Group??
It can be resolved by Resolver group , MI manager only Handel the process in tool.
@@LearnNGrowTogetherwithAtulG Awesome! Also about the Outages in MI Workbench we saw? Who handles that?
Outage Handel by MI manager or mainly check your RACI model.
Why this background music?
True, why this background music. We, humans, begin learning from experience and mistakes. This video is one of my most watched videos which I created 2 years back approx. and that time I was new in this CZcams world and now I learned from my experience and now if you watch my latest video, you will get better sound quality. Hope you like the content and happy to take feedback.
Helpfull video
Thanks tons!
Is there any contact to connect
Thanks for feedback. Yes you can connect with me in LinkedIn
www.linkedin.com/in/atulgroverservicenowconsultant/
Hi, I want to know about post incident review in major incident management.
Your link for LinkedIn is not working
You can put your query here. My LinkedIn account marked as restricted by LinkedIn, waiting for to get back ...
@@LearnNGrowTogetherwithAtulG for the incident manager, can a post incident review template for major incident management can be updateable to specific fields, labels and banners
Yes buddy it is configuration only. You can make changes in specific fields / Banner as well.
But as per my experience to date, I only change Banner not change anything on the field level.
Hi , Do you have any technical document for major incident management ?
Sorry Mate, no technical document.
Hi sir
Sir I want to change my domain to snow any guidance sir I'm having experience of 3 in non programming domain any guidance sir
Yes you can switch... it's all learning buddy...together we will learn n Grow
@@LearnNGrowTogetherwithAtulG thanks sir any ongoing batch ur running can I join sir
Let's connect on LinkedIn buddy.
www.linkedin.com/in/atulgroverservicenowconsultant/
music is disturbing
Really sorry mate... my latest videos are improved version... hope you enjoy them.
Confused
Opps....May I help you....to clarify your doubts