Microsoft Dynamics 365 Contact Center overview

Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel.
Microsoft Dynamics 365 Contact Center capabilities include:
• Next-generation self-service: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, personalized conversations, contact centers can deploy rich self-service experiences.
• Accelerated human-assisted service: Across every channel, intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and efficiency.
• Operational efficiency: With generative AI-based, real-time reporting, Dynamics 365 Contact Center allows service leaders to optimize contact center operations across all support channels, including their workforce.
Learn more: aka.ms/D365-Co...
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