How Do You Deal With A Difficult Client?

How do you deal with a difficult client? They say the customer is always right but what should you do if they have unrealistic expectations or start pushing boundaries? Watch this video to learn the exact steps you'll want to take when handling difficult clients!
Here is the blog post I promised: elevateconstructionist.com/de...
Here is a list of keys to remember:
1. Understand Your Client
2. Take Care of Genuine Needs
3. Grasp Contractual Requirements
4. Be on Top of Your Game
5. Look Deeper into Feelings
6. See Problems from the Client's Point of View
7. Build Your Team Through Difficult Situations
8. Find the Right Person to Communicate With Clients
9. Hold to the Right Against Difficult Clients
10. Shield Your Team from Distraction
11. Shield Your Team from a Toxic Owner's Representative
12. Set Boundaries with Difficult Clients
13. When to Consider Stopping Work
14. Never Compromise Your Standards
Watch And Enjoy!
Jason Schroeder
Key Moments In This Episode
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00:00 Intro & Summary
00:34 My Experiences Handling Difficult Clients
01:16 Importance Of Understanding Clients & Their Needs
02:05 What To Understand When Taking Care Of Your Client's Needs
04:02 Importance Of Understanding Contractual Requirements
04:09 Importance Of Being On Top Of Your Game
05:00 How To Look Deeper Into Feelings
06:54 How To See Problems From The Client's Point Of View
07:03 How To Build Your Team Through Difficult Situations
07:20 How To Find The Right Person To Communicate With Clients
07:37 How To Hold To The Right Against Difficult Clients
08:01 How To Shield Your Team From The Distraction
08:14 How To Shield Your Team From A Toxic Owner's Representative
08:29 How To Set Boundaries With Difficult Clients
08:39 When To Consider To Stop Working For Difficult Clients
09:00 Important Reminder When Dealing With Difficult Clients
10:30 Learn More With These Resources
What To Watch Next
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How To Resolve Conflict Between Two Employees At Work
• How To Resolve Conflic...
Resources
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Check out our website for more info:
www.elevateconstructionist.com/
Access resources to elevate your operations:
www.elevateconstructionist.co...
Listen to the Elevate Construction podcast:
www.elevateconstructionist.co...
Check out our training programs and certifications:
www.elevateconstructionist.co...
Subscribe to my CZcams channel:
/ @jasonwilliamschroeder
Learn More About Jason
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Jason Schroeder is the owner and lead consultant at Elevate Construction IST, a company focused on elevating construction by providing valuable insights, effective solutions, and high-quality training. With his extensive experience in the construction industry, he created the Field Engineer Boot Camp and Superintendent Boot Camp, immersive training courses designed to produce high-performing leaders who can lead their teams in the right direction. Through Elevate Construction IST, he aims to scale his training programs throughout the nation to help more construction companies elevate their operations to the next level.
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Nate Woodbury - CZcams Producer
/ natewoodbury
#Construction
#ProjectManagement
#ProjectDevelopment

[@africanninja14]

I need this video but for subcontractors!

[@Kane_reedy]

Great video, Thanks Jason.

[@danlasage9724]

Check my own and teams Ego’s first and foremost.
Love this video.

[@OGC-Since2007]

This is a greatly appreciated video