7 Worst Customers You Will Encounter In Retail
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- čas přidán 13. 05. 2024
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"I'll take my business elsewhere" sure ma'am, see you tomorrow
they do it for attention
I was 18 the first time I heard that, I was thinking "God, please let her mean that"...
I’m dead 😂
xD So true. lol
“Good! I never want to see you again.”
Nothing makes me more giddy than having an angry customer ask me to speak to the manager, so I can reply, "I'm the manager."
When they ask to speak to the manager do a 180 over dramatic turn and look them dead in the eye, "I am the manager"
+dennis pusey or just say...."ummmmmm nope"
lol
and then they proceed to become even more annoying
I KNOW right!?! It's like scratching a hard-to-reach itch!!! If I was feeling especially belittling I would say 'OK... I'll get him' do a fake-out walk away & say 'hello... I'm the Mgr! How can I help you?'!
I used to work in my college bookstore. One night a last minute troll came in, but the door was already locked (deadbolt and ground lock), and the lights at the front of the store were closed. We only left on enough lights to clean. He tries the door and it doesn't budge. Tries again, same. He keeps trying, pulling harder and harder. He finally breaks the locks on the door and flings it open... then steps in and says to the nearest person, "Are you guys still open?" This was 20 years ago and I still remember it like it was yesterday.
Wildflower Runner I would've died of laughter and told him to get out or I'm calling the police for breaking in lol
Yea we had a customer who opened the shutter door, walked in and said, I still have some time... you closed the door early....
when we didn't haha...
Bruhhh that's insane.
Wildflower Runner In today's world all of you would have screamed and ran/hid and the campus police would have shot him within minutes.
I would have said we just need your name and contact info for the bill he will receive replacing the broken lock unless he wanted the police called for breaking and entering.
Customer is not always right, that sentiment has created a society of entitled people. My dad taught me the opposite no one in this world owes you anything.
Mollie Orzehowski the person who said that obviously was a customer
I think it goes a little deeper than that. This society has gotten a lot ruder, over-all. I don't think it's an improvement.
Mollie Orzehowski I agree. Once you get into customer service you realise how wrong that is XD
they're like toddlers.
It’s a misquote often used to help employee give better customer service. Well they’ve got their heads so far up their butt I could only hope they choke on their own sh€t. What Harry Gordan Selfridge said was,”the reasonable customer is right.” A far cry from what is always said.
I hate the "I always buy my stuff here" Trust me, we don't care!
Guillermo Sandoval shit is sooo annoying. Like not even relevant.
if anything it practices discrimination if we are bending rules for customers that buy more rather than the ones that dont buy as much
“If it doesn’t ring up it must be free”
Jo Blow You're a fucking moron. I have two jobs and I'm graduating college next year going full time. My coworkers are all hard-working people with crappy life circumstances just trying to eat. Two graduated college, one didn't because of medical problems. How you treat people in the service industry is very telling about the kind of person you are. And it shouldn't matter how high someone's eduation level is because we're all human and all deserve respect.
Jo Blow Also, it's entitled not entitlement. Pretty arrogant of you to call someone uneducated when you can't even choose the right form of a word
The performance of the woman playing the story twister is spot on.
OMG YES
OMG so accurate! I hate those kind!
Right I was starting to get annoyed myself and rolled my eyes lol
Omg the ladies who get aggressive. Yupp deal with that everyday. Certain 40yr old woman can never be wrong or told no. They are awful :/
Kiki LaRoche that’s just women
..... yup
Friend of mine worked at a store where her name tag clearly said her name but her Manager never called her the right name. Mind you there was another girl with the same name but spelled differently and went by a nickname. I tell you this because once my friends paycheck was late because the manager forgot to give it to my friend because they had already given one out to the person with that name and when looking it up, mind you again working there for 3 months, called her by the other girls last name, but at last got her check. She called the big boss and a three weeks later the manger was fired. She left a month later cause the new manager did nothing.
It's the old ladies that are the worst ones they always want something for nothing.
I worked at a mid-level price home goods store. Saw women with my car's worth of diamonds one one finger. They are the worst!
Let's not forget the customer who comes in just to argue with you or verbally abuse you. You can tell when you first say "hello" to them, that they are already mad and worked up about something and then it just goes downhill from there.
I had this one guy all huffy cuz he couldn't find shoe polish like he asked around but those people weren't in that department (shoe polish is by pharmacy) and they didn't know so they went to find someone else and when i asked he found everything alright he blew up and requested a manager, now i work front end and all managers near me were front end so what could they do?
There was this one lady who wanted grapes for 1.99 (total) now those grapes were 1.99/lb but sign just said 1.99 so i got a manager and she managed to grab $10 worth of grapes for 2 bucks
Whe have to say hello to every costomers or the manager get mad.
Only I am always wondering how I can do that, when the costumer directly ask their qustion.
I'm not going to act like a chils and say HELLO FIRST and then answer the question
Oh my gosh, that happened to me yesterday! She screamed, ranted and raved at me over something I had nothing to do with, and was just a complete bitch. I finally called the manager on duty, who listened patiently as Karen told her her version of events. Ofcpurse, she was the innocent victim.
But what really amused me was that one of our off duty managers was standing by and saw the whole damn thing unfold!
spot on.....retail customers suck. They think the have the right to abuse you just for the fun of it .
ccadp omg that's funny 😂 cracks me up
When I was managing a DQ most of my workers were high school kids and once in a while you would have adults who would come in and scream at them for nonsense. One time I had a family come in and the dad was an asshole I took their food to their table and told him that in about a year or two his daughter that was with them would probably be working in a place like this and how would he like to have someone pull the same shit on her that he did to my kids that shut him down real quick. The other deal was when college guys would be hitting up the girls that were working there I had that happen one day and got rid of them only to get a call from one of them wanting to talk to the blonde I asked him what he wanted with my 15 year old daughter guy hangs up immediately 😂
I am fully against customer abuse. I hate it when customers abuse workers.
After reading the book Put My Numbers On That. I give it right back to them hahaha
"Couldn't you just check your system?" That fucking phrase haunts me to this day. I will never work retail again if I have a choice.
Same. Retail is the shittiest and most meaningless job ever.
OMG DUDE i fucking HATE that shit LOL i know how you feel. I've been in retail for 12 years
I'm so sorry about the price. Let me go to the computer room and change it to your liking
man this video successfully pissed me off, because I've experienced almost all of these.
That's rude. I wanna speak to your manager.
IM NEVER COMING BACK HERE AGAIN!!!
Willy Wonka: "Wait stop come back...."
My favourite moment now is when they demand to see the manager and i can turn and say "You already are."
For some reason the fact that im the only one wearing a shirt and tie dossnt tip them off
B W I wish I'd have that happy power!
You forgot "The Foreigner"
Someone who doesn't speak the native language of the country, and actually gets angry with you for not understanding them.
And asks the most random things and 100% does not make any sense
I've actually experienced the opposite lol. When I was in London, I went to a small supermarket and the cashier girl didn't speak english. She didn't know how to tell me how much the total amount was. I was confused as hell how someone without any basic knowledge of english was even hired in the first place..
I speak only a little bit of spanish and I work in fast food. When people ask me if I speak a little Spanish I repeat yes but it's not too good. Once a guy, when he pulled up immediately started screaming hello hello hello hello. He asked the question, I responded, and yelled, and drove off. I find it funny.
Oooo man I feel what you said and it's more anoying when it's super bussy
@@WildVee I never understood how people who don't speak the language like english get hired for a job that's primarily in english.
I've always said that there should be a 'Retail Amnesty' day where sales assistants can say whatever they want to say to the a**hole customers with no repercussions whatsoever. God it would be so satisfying & invigorating.
Hahaha. I must have missed that somewhere along the way.
Kimm that would be sweet, I second that motion lol
Love it oh please schedule me for that day of course nowaday could b shot for it
I have had this exact same idea!
Best idea ever
One of my favorites is the "I'm never shopping here again!" That's after acting like a spoiled child and causing a huge scene over some situation they've created. They say it like its suppose to hurt you personally. In reality the only pain for you and anyone else unfortunate enough to witness the outburst is seeing a grown man or woman act like that. You think to yourself "You never coming here again is the best gift you could give us". But to everyone's horror there they are the following week (sometimes day) with some new drama. Which leads into my other favorite.
"Every time I come here, I have a problem!". You look around at all the other people happily shopping, chatting, and also being helped and you think to yourself a couple things.
1. "Are you some sort of masochist? Why in the world do you keep coming back for more if it's such a distressing challenge for you?"
2. "Is the universe out to get you? There are at least 100 people shopping here. How is it possible that the instant YOU walk in everything conspires to ruin just YOUR shopping experience while everyone else is perfectly fine?"
And when there is a spouse who's been brought along for the crap show, they are usually mortified at their significant other's behavior. There is a certain look in their eyes. The sort of look you'd expect from someone who's subtly trying to ask you for help while not tipping off their abductor. You almost want to give them a hug and wish them luck as they are dragged back to the pits of despair. Maybe they are masochist too.
Retail is a trip.
Yeah, this sums up most of my interactions when I'm on an evening shift.
It does make you wonder tho does the manager ACTUALLY get his feelings hurt hearing this? LOL
Ugh I worked for world market. I had a customer yell at me because of my name.
She didn't like how I pronounced my name.
Wow.
I was working in a Barnes and Noble in Seattle, had a customer argue with me about whether or not I'd ever actually lived in Boston (uh, yes, I have)
I still work there, been there for almost 5 years. Yeah. I'm pretty ready to leave, was nice at first but its not worth the discount anymore.
Madeline M wow
I had a co worker name Tea ( Tevita is his real name)
Had a client come in and he helped her out
He introduced himself and her attitude was “ Tea? What kind of name is that thats a horrible name” and asked “ is there another name you go by?”
Hes like “ yeah people call me bambi”
Shes like why
Hes response “ well when i was a kid my mom got shot died and everyone just called me bambi”
She was silent the whole time and called him Tea 😩
$50 for furniture? where has this place been all of my life?
Yeah, but can is there a better discount you can give me?
I know right?! I worked in a store that sold $150 chairs. $47 is a really good price!
Really? Is that a real place?
@@seanhartnett79 even big lots ain’t that cheap actually some of their stuff ain’t cheap at all
A donation center most likely
How about customers who bring kids and don’t watch them at all? Kids running, screaming, crying, fighting or throwing merchandise while they’re jumping on the bed...and parents just don’t care. They are talking on the phone and keep shopping. If the kids are doing something that’s not safe I try to warn the parents but some of these parents don’t even speak English( or they act like it).
I’m the one who wants to scream and cry😭
chibineo
I work at a fast food restaurant, and the families with young children are always the messiest eaters. My coworkers and I have to clean up the mess.
ya those are ILLEGAL immigrents LOL
"I don't know why you asking me it's your daughter"
META CHAMELEON I work at a jewelry counter. This is my life at Christmas and mother's day, except instead of dads shopping for daughters, it is very desperate last-minute-shopping men asking me what I think their wife will like.
The insane self entitled. They think the world revolves around them.
I alwats replied ''as a kid I was already happy if it was not clothes, sinds my mother could buy that''
But yes, it is just stupid that we have to think about a gift for somone you don't know
"We're closed."
"Sooo, you can't let me buy anything?!"
Sir... this is a kohls, there isnt a PLACE for me to make you coffee...
Although, tbh, it would be kind of cool to have free coffee in every store. I mean, it'd probably destroy the coffee shop industry, but nothing puts me in a good mood like free coffee from my local credit union. People see lines, boringness, etc., but I see money and coffee. I'll be thinking about how much more money I'm going to make on the stock market while sipping on delicious free coffee-- what's not to smile about?
So I work at a gun store and we sell big gun safes. The ones that are literally impossible to break into. So we're getting ready to close and this guy walks in before we got a chance to lock the door and heads straight to the safes. He says he wanted to buy it and take it home. We said he can purchase the safe but we did have enough employees to lift the safe that and the employees who were there were older and in no condition to lift a 700 pound safe. He started getting pissed off saying stuff like " I drove an hour to get here and I'm going to go home with it". After saying no multiple times he ran to the parking lot and convinced a couple of people to lift the safe into his truck. I didn't see exactly how they lifted the safe but some how they got it so the safe was standing straight up rather than on its side. So if this guy breaks hard while driving (or at all) the safe will most likely fall over. So we told asked him what he's going to do if it falls over and he goes " I'll just bring it back and return it". For those of you who worked in retail you probably know how well that's going to go.
I could never work at a gun store. Retail environment with a bunch of guns on hand + my wild temper? Yeah. Couldn't do it. I'd be in prison for murder.
This is great! Another type that could be added is the customer who expects you to know everything about every product in the store. I work in a health foods store and I've had customers genuinely get angry at me for not knowing specific conversions or molecular structures of certain compounds in the vitamins dept. I'm not a pharmacist.
I KNOW! I work in a deli, and some of the ingredients, like sauces, come pre-made. We have dozens of them too. One guy came up and asked me to list all of the ingredients to a specific seasoning sauce and when I didn't know off the top of my head, started raising his voice and told I'm no good at my job. He didn't stop for 5 minutes!
I freaking hate this! I started working at Menards in the plumbing department and I know almost nothing about plumbing. Customers get annoyed when I don't know what or where a random product is, like a flange. I can get someone who does know, but they don't want that, they want me to show them RIGHT NOW. Sigh...newbies are a thing, don't be rude because the worker doesn't know where an item is.
YES! i work at a bookstore and have people come in all the time looking for that 1 book they heard of on the radio but they don't have a title or author, they might give you a hint by saying i think it was a fantasy novel. alot of times the book isn't even released yet and the customer always gets annoyed that i don't know every book mentioned on TV, radio or newspaper
i’m till staff, but sometimes i go into the shop floor to go the back room or something, and i’m always stopped by someone asking me if we have a really specific item. then they get angry when i say that this isn’t my section? like??? i work in the biggest store in the city, and you think i know where the black socks are???
I know right
This is a beautiful masterpiece. it is all SO. TRUE.
Another retail worker here. All of these are true, especially the story twister who wants to keep getting new pair of shoes and jeans by claiming they are badly made and wants an even exchange. And the Last Minute Troll. I had a lady come in 5 minutes before closing that wanted a full matching business suit to wear the next day . She was there 45 minutes after we closed and didn't buy anything D-:
Karami that sucks
Your fault for not kicking them out.
I was at my register and this guy's like "i got the wrong cigs" so i asked for a receipt and he ran off. I bet you the box was empty
That is so fucked up! Then you have to put the register in the safe and often one of the safe got a 10 minit delay.
If lucky, you are outside the store between 15 to 30 minutes.
Had one and she ask ''when we are closing'', we said in 2 minits. 15 minutes later she came to pay and still had an attitude.
Like whe are helping you after closing time and their is a chance we do not get paid for it.....I only work for free for my mom
I see a lot of people complaining about customers in retail. Try food. Take every dumb and rude customer in retail and now make them hungry and drop their blood sugar levels. Try dealing with the logic that comes out of a hungry, cranky customer, that in their eyes your keeping them from sustaining a basic human need. Not saying retail is easy by any means. But holy crap, the stuff said to me while working at restaurants. I've done both btw, so again retail is not a walk in the park by any means.
DJ Boombringer in retail you always get angry people i work in retail believe me you can never make everyone happy
I also work in a restaurant and not too long ago had a customer rudely leave saying something like "If you don't want our services then we don't want your business." His waitress then told him she was right about to take their order, but they still left! Not to mention she had a party of about 20 and so was a bit busy.
Free French fry scammers are really a thing. Some people make tricking restaurants into giving them more food than they pay for their hobby. The all you can eat crab night at red lobster on Tuesday’s regularly brought in a fat guy in a trench coat who stuffed crab legs in it to take home after hours of ordering and eating. Alternating between his stomach and pockets. Like feeding two people over a period of hours. And there’s nothing you can do about it except smile and let your manager know about it who will ask it to leave or allow it. Bleh.
In my high school days I worked fast food- an old hag said I stole her change (20$) threatened to call corporate, the police, my boss....long story short, she put it in her cup holder . And she still blamed me.
Same here I've worked both as well. The abuse is real! The rudeness is just slightly different
Me -hi can I help you
Customer -no I'm just looking
Me-ok no worries
Customer-actually I do have a question
Me -oh come on
1. The only dislikes on this video are from people who never worked a day in retail in their life and think the video is an exageration. It's not!
2. I had a customer flat out yell at me, which caught me off guard and almost brought me to tears, about a month ago for basicly not being psychic. All because I send his items down the end of the checkout lane so he could bag them as where I work the customers bag their own stuff. The reason he was mad? Well I sent it down to the end instead of just handing him his four items. The whole time before he flew off the handle at me, he said nothing. He didn't even answer when I asked if he found everything okay. Just magicly I was supposed to know he wasn't going to bag his items and just carry them out, and that instead of him picking them up, I was supposed to hand them to him.
3. When I worked at Walmart I also dislike the customers who bring in their own shopping bags, but never wash the bags. I don't mind the reusable if they are clean as they hold a lot more stuff, and if they want to to load it up, even better. What I don't like are the bags that smell like they have never been washed, smell like cigarettes, have bugs in them(had that happen once), or the worst, bags that smell like cat piss! But yet I am expected to touch that bag and load food into it! Gross! The ONLY place that bag should be going is the garbage! But no, you want your food put in it!
4. The oh looks like it's free! In response to an item that I am having a hard time scanning. My thoughts, dude, I am already frustrated, please do not agrivate that with the "It must be free!" line, you know as well as I do that it is not free! So stop using that stupid line!
5. The Customer is Always right. Bull!
6. Customers who blame someone else for something they did. True story, when I was working at, yet another Walmart I saw this lady get mad at her son and throw a ball at him. She missed him and hit instead a glass blender that was on display knocking it off the shelf. When she saw me she immediatly said "Oh it was my son! He was playing with the ball and broke that! I told him not to!" And I was thinking "Great, so not only are you teaching your son that he can throw things while angry/annoyed, but, that he should lie as well. Super!"
And for me, quite possibly the most annoying is the customer below:
7. EBT customers, not all. I am talking about those who do not know what a calculator is...seriously. The customers who end up putting the most items back are those on EBT. Why? Because they cannot be bothered to keep a tally as they shop. I even suggested to someone who decided to put back almost $100 worth of meat that they use a calculator to make it easier for them, and their response was "I don't have one." My thoughts "You don't have one? You have a phone in your left hand and you don't have a calculator?" ALL cell phones have a calculator! And whats more is, when you are using an EBT card you don't pay taxes on any of the food so all you have to do is add it up as you go! No multiplication, no division, just adding! You don't even have to use subtraction unless you decide you would rather have item B instead of item A which was already added into the total. Point is, you will end up saving yourself, and the cashier, and quite possibly the front end manager some time by just using basic math. ....It also helps if you know how much you have on your EBT card prior to shopping. Customer Service or a cashier who is not helping anyone at the moment can get that for you, all you have to do is ask.
youonlyliveonce47 to further your point on the ebt card issue, it's annoying for the customer in line behind them that actually have the money to pay for their stuff.
On the last one: there is a reason most poor people are poor... They got a bunch of shit between their ears.
My dad says the stupid "Looks like it's free!" Joke. He's just trying to be friendly. I feel your pain, though. I worked as a cashier at Kmart before it went under and I got so SICK of that joke.
Sam Hem Please do cashiers everywhere a favor: sit your father down and kindly tell him that his joke is not funny, and is in fact extremely irritating. If he's trying to lighten mood, he's failing. Miserably. Since you have experienced it yourself he will hopefully recognize that you know better than he does in this case.
jachyra4
I have told him, he's just forgetful about stuff like that after a while.
The customers who become irate and state they're never coming back here, and I'm thinking, good, please don't. But the worst is when you see them in the store the following week, I run.
My gf works in retail.
And im the one that has to endure the discharge of anger everyday.
So please guys, dont be a bunch of jackasses everyday :(
I love the "just looking" customers. Means I don't have to do any actual work! Great stuff.
my daughter came to me after her first day in retail and said mom , remember when you told me about working with the public and I thought you were exaggerating? you weren't.
I work retail and my store closes 11pm, and whenever I've had a closing shift, there have been some last minute stragglers in the aisles. One night recently, it was 11pm and the manager said over the loudspeaker that the store was closed. There was this mother with her children and a few other team members from other departments passing by noticing her still browsing. They both told her "I'm sorry but you need to leave, the store is now closed". The women proceeds to have some excuse saying "I'm just looking for one more thing." Like come back tomorrow, geez
When someone sprints into the store the moment we open and says they are just looking. So you got up early as hell to look around a store
In a store I work at, you have to come downstairs into the store. The door at the top of the stairs was closed over, and me and my colleague are clearly getting ready to leave, turning lights off, getting our coats and bags etc. It very clearly states the shop closes at 5:30 on the door, and at this point it was like 5:35 or something. This woman pushes this extremely heavy door open. I am stood at the top of the steps telling her repeatedly that we are closed. After telling her this about 5 times, she turns to me and says, "Are you still open?" I have never been more tempted by homicide in my life.
Hahaha I work retail this is my life lol * cries internally
Some customers in retail can make your life a living hell but sometimes you can get some sweet revenge , I once had a indian college student buy a pair of high end speakers for 4500 dollars and I knew he was just going to use them for a party and return them, we had a 14 day money back guarantee, sure enough 13 days later he was back for a refund ,I was professional and thanked him for his business and refunded his money. Well around a week later here he comes again and this time he tells me he cant decide which one pair of speakers would sound better in his apartment and that he would like to take both home to decide which pair he wants to keep,one of these pairs were filled with lead shot in the sidewalls and weighed over 200 pounds each I had to box them up and it killed my back,i then had to put them in a cab for him, as I put the speakers into the cab I told him that if he thought he was going to use them for a party like the last time he was going to be sorry, of course he denied it and said he was going to keep one pair. Sure enough 13 days later he brings both pairs back for a refund of over 13000 dollars I told him I had to check to make sure hey were complete and no problem, I took them behind the counter and took a piece of Styrofoam out of each box and threw them down a trap door to the basement, I told him that I was sorry , but since they weren't complete we could not refund his money on either pair, he was freaking out and crying like a little bitch, saying that he was a student and cant afford over 13000 dollars on speakers, he called the manager over to complain that I tampered with the boxes, the manager asked me if I did that and I winked at him as I denied it and invited the customer to look for himself,as I walked him to the door and held it open for him as he was balling his eyes out I whispered to him I TOLD YOU NOT TO FUCK WITH ME, When I went back inside me and the manager were laughing so hard we were almost in tears. Sorry about the long post but I am sure that anybody who has worked in retail can share my joy
michael laracuenti I feel you I do but that's cruel
Kid just wanted to impress some friends is all
(X) to doubt
Gabrielle Warburton It was exactly what he needed. He used stuff that is not his and abused the sale contract.
Oh my god that is iconic!! If I get customers in that are actual assholes to me or are rude and such I'll kill them with kindness so to them I'm Being real sweet but in actuality- their bag of shopping is getting packed sloppy, if I break some biscuits in my hand while scanning the item then "whoopsie" and you know the delicate items are getting put in the bottom of the bag so y'all getting squished bread.
Also if an item is broken or say perhaps the packaging is open..am I fuck telling them they can deal with that when they get home.
Oh my God Sooo True! I will be assisting a customer when another customer rudely interjects saying 'I have a quick question'. Somehow to them this makes it ok to skip ahead of another customer for assistance. Also, why threaten to take your business elsewhere because we can't just give away free merchandise to you? I don't personally care where you shop, I don't work on commission. Then there is the broad question, what do you have on sale? There are sale stickers and signs on the products, throughout the store, just lookup, read and buy it! When I hand a customer a refund receipt so they can sign it, they always ask, where?! Each time I say 'where it reads YOUR SIGNATURE'. I had a customer say to me. 'you don't seem to like working here'. They know I cant say the truth, 'you are right b*tch, I hate working here.' Please stop giving me suggestions to write down on what products we don't carry, in which you would like us to start to stock. Idiots!
SiriusfromOrion Accurate 👌👌👌
One time I had a customer get mad at me for not bagging her items.
Let me remind you, she walked away from her cart, her bags were shoved in her purse. I'm not just going to grab your bags from your purse and reach into your belongings.
She came back and said "i thought it was the cashiers job to bag the items." "Im going to speak to your manager blah blah and just being so mean.
What she didnt know was earlier thay day i had a coworker who died in a car accident and was not having it. I broke down crying and ran.
I had a customer come in and when I asked "did you find everything alright? " she went on a tirade about how our store was shit blah blah blah so I said "ok that's good know" and then she went off demanding to speak to my manager for "sassing" so naturally I burst into tears
And so so many people get pissed off when I don't have a bagger like if you wanna get out of here you're welcome to help I bag as long as you don't get pissy but complain and I'm torn between wanting you the hell out of here vs prolonging the torture to piss you off more
7:36 is THE most accurate reaction to 99% of awful customers. But for me the number one worst customer is the chronic returner. I work for Sunglass Hut so another bad one is the "do you have a fresh pair" customer. WHAT THE FUCK IS A FRESH PAIR?!?!!?!?
Sterling Ross Well, you grow sunglasses behind your hut, right? So, pluck out a fresh one, yo!
In a footwear store:
- do you have a new pair?
- It is new. We don’t sell used merchandise, ma’am
-but other people tried it on!
- well, so did you! So it’s ok for you try on this pair, give it back to me and then ask for another pair to take home because you are not gonna buy what other people tried on? And who’s gonna buy what you just tried on?
Do you ever tell them that the backstock is also all tried on and rotated on and off display lol? I often did and it did not go well😎.
I've come across every single one of these customer types in my near 15 years of working in retail... O_O THIS IS SO ACCURATE!! Let's not forget the type that let's their kids treat the store like it's their own personal jungle gym, while the parent completely ignores their kids and continues to shop like nothing is wrong -_-
Holy shit the story twister one, I get at least one of those a day, and most of the time at the end of it they're in completely the wrong shop!
I had a lady wo wanted to pick up a order, but I couldn't find it.
She got mad and reactet like an autism, that a email said it was here.
When I check te paper again, it said a diverence adres
All the feels. I don't like it whenever a customer needs help, and I do bring them to the item(s) they are looking for, and then..... awkward silence. I'm waiting for them to thank me for my services, so that I know I have helped them with what they were looking for...... but nope I just wait awkwardly if ever they need help with anything else. Even when I do tell them if the need anything else, they just don't reply back..... I would find it rude to just walk away if ever they did need more help.
the joy of working at retails -_-
"I'm asking you for ideas, why are you asking me?" IT'S YOUR DAUGHTER.
After 15 years on retail I still have nightmares. I used to kill the grumpy ones with kindness. Pissed them off. I switched to office work.
I know this is old but yes yes yes this is sooooo ture, customer saying well at this store it's this price, I just wish I could say "well then did you ever think about just going to that store and not here"
i had a customer call me last week asking the price of a toy. when i told him he said he was currently at another toy store that was having a sale so wondered if we price matched (we don't) and then was insistent i ask a manager (i didn't i just put him on hold for a minute because WE DON'T PRICE MATCH) he was all mopey and sad and i'm like "you are at another toy store that has a better price why bother traveling to our store to get it!" we're a big company you not buying your toy here wont send us into financial ruin
I have said, "it costs less here when its out of stock also".
I'm a "just looker". After I've told a salesperson that, I normally get "OK - if you find anything you like or have questions my name is (insert name here) and I'll be happy to help". PERFECT response. I'll probably buy from you - just not today.
Mary Fields that's what I was trained to do. Worked like a charm most days. But he managers still wanted me to touch base with them at least 2 more times. Thank goodness I wasn't on commission
The 1000 Yard Starer made me LOL. "You turn, wondering maybe he's looking at something behind you. But no...
...he's looking at YOU."
😆
I worked at a craft store when I was in my college. Had been there for several years and I pretty much knew the store inside out. Middle-aged ladies would ask for an item we didn't carry and I'd tell them "no, sorry, we don't have that."
Five minutes later one of the new but middle-aged employees would come over to me with the same customer in tow asking me about the same product. I would look right at the customer and repeat that we didn't carry it. Just cause they're older doesn't mean they've been here longer. At least most of them looked embarrassed for assuming I'm dumb.
It's funny and annoying when the same question gets asked over the radio so you know the same customer is asking different people around the store
The whole concept of I spend a lot of money here kind of falls through if you're always asking for a discount, Because how can you have spent so much money if you're always asking for it dirt cheap? And also I don't understand how people will use the fact that there a loyal paying customer and so that should entitle them to getting everything for dirt cheap at a cost to the store. My question to that person would be, if you're such a loyal customer then why are you trying to rip me off?
I worked at Michael’s about 20 years ago.
People had no clue what 40% off one regular price item means!
No, you can’t use it on a sale item.
No, it is not on your entire purchase!
This item is already 50% off on sale... you are mad that you can’t use your 40% coupon?? ( actually, the manager gave in on this one for one screaming idiot.... he rang it in at full price and used the 40% off coupon. Idiot actually pranced out like she had ‘won.’) 🤦🏻♀️
But the WINNING customer was the lady that came in 15 minuets before closing on Christmas Eve and wanted **Christmas**. It was like she had just heard about this newfangled holiday and wanted to participate. She wanted a tree, lights, ornaments, EVERYTHING!!!
Our Christmas section looked like a bomb had been dropped on it! Very little left and half of that was mangled.
Well, long story short, we ruined her and her family’s Christmas!!
Gah! No wonder I am a hermit nowadays.
#1 - "I don't know whether to turn and help the EVIL THING or run", RUN Forrest, RUN!
The dislikes on this video are the worst customers.
The worst is the customer
I got behind a combo of several of these customers in one person at a Hobby Lobby the other day. She came at thirty minutes until closing to purchase a very HUGE quantity of ribbons and flowers for, hell, I don't know; either a wedding or a big-ass tacky burlap ribbon show. Anyway, the last twenty minutes of the store's hours she spent at the register as she divvied her buggies into THREE sales so they would all fit on her THREE maxed-out credit cards. The first sale, somewhere around a hundred bucks went on the first card before she realized, HEY, I have a one-time use coupon! Can I put it on the sale I just finished? When she was told no, she proceeded to use it on the second sale. It was for forty percent off ONE item, which got her a ten-dollar item for six bucks. Imagine her disdain when she couldn't get forty percent off her ENTIRE PURCHASE. At this point they had been forced to open three more registers to get rid of the line behind her, but as I was right behind her I was stuck. Then imagine her FURTHER disdain when she found out that, not only could she not use her one-time-only coupon again on the third purchase, she ALSO didn't get an additional fifty percent off the burlap ribbon she dug out of a clearance bin that was ALREADY marked fifty percent off the retail price. It was when she started arguing for the extra fifty percent, and when it was now five past closing, that I lost my shit. I shouted, "For f*ck's sake, woman! You just bought three hundred bucks of tacky ribbon for a hundred and fifty dollars! The store is CLOSED!" Then, in my most impressive demonic voice, completely wrong for the likes of Hobby Lobby, I growled, "GET....OUT!!!" Needless to say, she purchased her last purchase without another word and beat feet to the parking lot to get away from me. The cashier's response to me, once the lady was out the door? "Thank you so much!"
I work at Hobby Lobby. These things happen daily unfortunately 😔
There need to be more customers like you that will say what the retail employees can't.
I told a man who broke in line and wanted to fight me to leave the store and my boss thanked me by sending me home for the day.
From a customer's perspective I feel like most of these are examples of bad customer behavior, but I am often the "just looking" customer. I don't see a need to have an employee follow me around hungry for a sale when there may be other customers who are more serious about making a purchase that day. When an employee asks multiple times if there's something they can help me find, it makes me feel self conscious, and that they suspect I am stealing, they want me to leave, or trying to pressure me into a sale. As long as a customer isn't also the last minute shopper I don't think just looking is a problem.
Bless your heart.
(Sorry, this is a bit long)Looking isn't really a problem, but the salesperson who approached you is likely working on the "up" system that most commission based stores have in place. It works like this - as employees arrive for their shifts, they put their name down on a list. The first on the list gets to approach the first customer in the door. The second on the list gets the second customer and so on. The salesperson is supposed to stay with "their" customer, even if only watching from a discreet distance. The salesperson is on commission, remember, so they are expected to make a sale. It's their job to turn "lookers" into "buyers". They can't just arbitrarily choose another customer because that may be another co-workers "up". This system is in place to prevent a) customers being harassed by too many salespeople and b) salespeople fighting over whose customer is whose and who made the sale. Once a customer leaves, (fast or slow, buy or not) the salesperson puts their name back on the list at the bottom and the process is repeated. If a store is exceptionally busy, salespeople may have to "double up" (still following the rotation process) or managers will hit the floor and pitch in. It's a real piss off when a non commissioned manager makes a sale while you're stuck with "just looking" The worst is "just-looking-while-shopping-with-unsupervised-children"
@@unrulysue6927 So they change the system from one that avoids "customers being harassed by too many salespeople" (as you described) to one where customers are being harassed by the same salesperson.
trust me I work in retail. We don’t wanna follow you around but it’s our job that you get tended to. So bear that in mind when you’re just looking while at a store
@@joannadiaz6540 Yeah, I hated following customers around but it was company policy. Also, this isn't really relevant in furniture stores but you would be shocked by how many people shoplift. I've caught the most unlikely people shoplifting.
you forgot "person of different ethnicity who thinks you & the store are racist because you are not the same ethnicty as them".
also loved customers who interpets clearence as "super deep discount ultra sale that you can bitch out the sales person if the item is not 99.9% off".
bigdaddykyler i always check my reviews at my job and someone called us racist the day after like a whole black family and their cousins or some shit showed up and we were only annoyed because we all got off at like 5, and they all came at 4:50 but yea fuck logic
this was great and a perfect representation of some of the customers I have come in contact with in retail !
I work at fast food restaurant and this group of drunk people came to the store 30 minutes AFTER we closed the lobby. At that point in time the lobby was almost cleaned and was in the final stages of being mopped, which can be dangerous to walk around on without non-slip shoes, creating a liability. They started banging on the doors and windows trying to get us to let them in. We kept telling them the lobby was closed and was being cleaned but they just kept yelling and swearing outside. We eventually had to call the cops because they not only started threating us with physical violence if we walked out of the store but they also were walking around the building and yelling at the customers in the drive-thru (which is not only scaring the customers, but is also a safety concern for them). Throughout this whole ordeal, I had to "keep positive" and "be respectful" to the people threating to beat me up if I stepped outside.
P.s. this isn't really out of the ordinary where I work.
Customers complain that the stuff isn't priced and get shirty with me because it has the price stuck on or I'll tell them the price and they don't want it but can't be arsed to put it back. I just throw stuff on the floor under till or over my shoulder on to the "shit to put back" trolly behind me and they look at me like im at fault. They're the cheap arse who can't afford to shop at a cheap store. Or they quibble that the shelf label says 10p but when you look at shelf label it's for a different item and the customer knows they're trying to scam you! Like the label will say pasta for 10p but the customer picked up jar of coffee for £2.99 but it was on that shelf! Yeah cause you got your accomplice to put several jars there! You think retail workers are so dumb but we clock what you're doing and know when you are likely to bring the stuff back for refunds cause you realise you overspent. Why are you shopping when you clearly can't afford to!
The dude in the suit in these videos is awesome!! I know I've been through all of these types of customers before in retail. That guys facial expressions are the same reactions I've had...too funny.
A tip for anyone still working retail for last minute trolls. If they wont listen the first time, tell them your business is only insured during business hours and they are technically tresspassing.
want to know what makes fast food employees cry... 3 Busses 20 minutes before close
True its always the last 20 minutes. A huge train of customers and orders come in and order a bunch of orders.... Gosh the absolute worst....
Customer type #8: the lonely person who has no intention of buying or looking at anything really. They know your store is open and they want someone to talk to. Sometimes for hours.
Normally this wouldn't bother me, but when they follow me around the store for hours and continually tell me their life story, it can be too much. (This is especially creepy if it's a man 30+ years your senior hitting on you the whole time).
Yep, super annoying. Once got felt up by an old man like this. I was about to call my manager and he ran out the door. I was so done...
I love the "I want a manager" bit..I am the manager. I just walk to the back and walk back out like "hello, what can I do for you?" :)
in a super cheap store.
we had a guy. come in for 3 weeks like almost every day for a refund.
he wanted for a pair of broken ear buds.
the ear buds are ONE DOLLAR.
eventually he came all the time all suited up.
to Make us think he important.
he didnt even have the receipt...
he literally ARGUED with the manager for like 20 minutes.
we laughed about it so hard after.
I hate to say it but cheap buyers are usually the absolute worst customers
“Can I help you with anything?”“No, I’m just looking”
*walks away
“Actually, I have a question”
I kid you not this happens so often I have to talk myself down every time
Usually I do all my shopping on the same day. 1 trip, all the stores. If I'm a little slow on memory recall, it's because I'm remembering 500 things.
Yes, actually I do have a question. No I didn't read your signs. You're one shop in a line of shops I have to hit up.
I'm not going to go out of my way to make your job easy or hard, just as I won't for the next 120 employees I will see before heading home.
If you don't like answering questions, you shouldn't have taken a job in customer service.
I am SO grateful for my current job as a liquor store cashier. There is no "customer is always right" attitude in my particular chain. We are allowed to deny service if a customer becomes rude or belligerent towards us and my coworkers have kicked plenty of people out and even gotten them banned for various reasons. I'm used to customer service jobs that require us to bend over backwards for rude, entitled people, so this relaxed attitude is still such a strange concept to me. I've been there about a month and luckily nobody has ever freaked out at me, but my coworkers are all very patient and supportive so I'm not too concerned over it. I do feel so much more comfortable knowing that I'm not totally helpless when it comes to shitty customers though. I understand helping people out when possible, but I'm so fucking sick of businesses throwing their employees under the bus and allowing grown adults to act like this because they know they'll get what they want. I'm always more than happy to cover a couple of quarters or make a small exception (nothing illegal, but maybe doing a return or something under the radar) for our regulars, but I'm not going to cater to you for being a toddler. If you're a legal adult, you'd better fucking act like it.
I remember seeing a sign use that said something like we have the right to refuse service i cant remember exactly but it got to the point if u behave badly u will b told to leave simple
Woah only 87 Subscribers but with very nice production quality Keep it up!
This shows the struggles for us small youtubers :(
I worked in retail. And when I owned my barber shop. I never put up with rude customers. It was personal because the shop was mine. And I didn’t give discounts because I could not afford to do that. I only in 5 years of business had to tell 2 people never to come back. Corporate own shops want employees to kiss customers asses. This treating sales people like second class citizens is all so stupid. Rude discount seeking couponing customers are not worth it. You have a product or service pay for it or leave. Stores are not public property or a charity. All any sales person should do is be kind and helpful they are not there to be anyone’s whipping post. And should be treated the same way the customer wants treated. The whole thing is so twisted.
God I've seen all of these and more. This is by no means exhaustive because there's more species of customer than that. These I think are the most widespread and common though. It's hard to watch without cringing or getting mad at personal experiences with these people.
I work at a general store, and a customer came in trying to bargain a SET PRICE of a 50 cent candy bar. He wanted it for 34 cents... yes he was serious. 🤦♀️
Wow, this gives me flashbacks of when I worked in clothing retail. I remember I got one of those "I want to speak to your manager!" And I said "okay, what do you want me to do?" because I WAS the manager!! He walked away so steamed haha I didn't even care if he never came back!
Also, I do bookkeeping at the end of my shift, everynight, I start when i close down my part of the store for the night. I turn off the lights, everywhere, except where I'm standing but because a customer can still see me, they think I still have to service them! They ask me store questions and if I can still help them, irrespective that i have already informed them that I am closed, etc...
6:20 Even Charles Manson needs furniture.
Hahaha! Yes he doe....s..... Wait a minute..... Yeah I guess I do kind of resemble him in this, lol
To me: "I want to speak to the manager" me: grins. "That's me"
Then they ask for corprorate or whoever is above
Starting my retail job next Saturday. Thanks for the heads up!
I work at Burger King, and I had a customer who literally tried to haggle the price of the burgers. After refusing many times telling him I couldn't change the prices, nor couldn't give him 2 meals for his one coupon, he got pissed at me. Saying it was the worst service hes ever received and that he wouldn't be coming back and that he would be going to Harveys because they treat their customers better. May I add, that I kept a friendly smile on my face the entire time, and wish him a good day as he left. Yup total bad service lmfao! I'm like in my head, dude I work minimum wage, I could care less if you ever come back ahaha. I love how when customers say "I'm never coming back here!" to the cashiers like it somehow matters to us.
QuartyDawn which is actually hillarous, Harvey’s costs a bit more than Burger King..... even with coupons it’s not that cheap,
Yes i love when they say theyre never coming back music to my ears
If only it were true
What’s wrong with just looking? If I’m not looking for anything in particular and just browsing then get out of my face and stop being offended for politely telling you what I’m doing.
The people that disliked are the customers in the video.
This was a good video, I used to work retail. People like that make me not miss it one bit lol. I watched a few of these videos tonight and some retail workers just complain about customers overlooking simple things like the card reader and it just sounded Whitney. This video was legitimate and good. Kudos
This is SPOT ON! Laughed the whole time!
8# The overweight 40 year old short hair women who take all these types of customers and create one foul unholy beast - The Susan.
"This is not an exaggeration"
Oh I believe you. I haven't worked in retail but I believe you. Why? I work fast food. 90% of the time in on drive thru or front register. I've gotten the fast food version of all of these people. There is a special place in hell for them all.
"I'll take this one." *unzips jacket*
Not all heroes wear capes.
I work in a call center and God I hate it when someone calls, refuses to tell me what the problem is and instead wants to talk to a supervisor. It's so condescending. It's like they're saying, "I don't think you're competent enough to help me or point me to someone who can, so I'm going to go over your head instead of giving you a chance."
I work at a gas station, and it's connected to the store. So we close at the same time 9pm. We shut the lights off, and we put cones in front of each pump. Regardless people still drive up to the pump and even try to pump gas. I just don't get it.
Kaiju Productions They don't miss it. They can see it perfectly well. They just assume it doesn't apply to them.
the scenarios here are why I'm SOOOOOOOO glad I'm no longer in retail!
Where do you work now?
@@janstrip8926 I'm an inspector at the shipyard now.
Ive worked retail for 2 years now and I cried watching This
So much truth has never been spoken before. But to be honest I would much rather stay after closing time than deal with people like #2 and #4 ....it's so awkward and annoying to deal with such self entitles fiends...
"Do you sell wallpaper?" "No!" Looks at me like I'm rude. "We stopped selling wallpaper one and half years ago!" (inside my head I'm thinking "you're such a regular customer you shithead"
Love the video, but for the "Can I speak to your manager" customer you forgot the part where the manager does the exact opposite of what you explained and give them free stuff and 500 dollars store credit.
Yup. Then YOU'RE pulled into the office and are given a half hour lecture about customer service, and nonetheless, the manager a radar eye on you more than ever because you messed up that one time.
Oh Lord. This video made me so angry. Why do people like this exist? I'm always nice to people who work in retail
Omg !!!! You hit the nail on the head. That's exactly how retail is.... Thanks for making it
guy walks up to me ask's if he can test spray some spray paint and if he buys it uses it all but ends up not liking it can he return it for full refund. I said no. he then ask can speak too my manager who was foot away from me she replyed with no. he left the store. life in retail interesting and never dull.
superchairbed
At least the manager backed you up. There are some spineless managers who would have let the customer get what they want.
It's what bar stories are made of
I worked at Kohl's. Legit all of these happened to me or my coworkers. Just make all the customers female and this was almost an everyday occurrence. XD
I just love the ones who you help, you tell them exactly what you have or what you don't have and they just say "forget it, I'm going somewhere else". Or the ones that come in on a regular complaining about the same exact things every time. If you know what you're expecting than why keep coming?
I work in a coffee shop. We have a group of rather posh mums that come in and we inwardly groan when they do. They are too busy chatting to tell their kids to stop screeching, climbing on the chairs and, on one occasion, linking the windows. We are sales assistants, not child minders
Can confirm all of this. I work in a crafting store, and the expectation people are the worst!
Them: "Well what colors would you use. You do this all the time, pick something."
Me: [stares blankly for a moment, running a mental scan on inventory] "Well, I like these two colors. They balance each other and bring out colors in the picture."
Them: "Eh, not a fan. What else would you suggest?"
Me: [fighting the urge to either scream or bang my head against the nearest wall]
These customers are all complete jerks, but let's not forget the snobby, easily annoyed, can't be bothered with you, always thinks you're stealing sales associates that make people like me not enjoy shopping.
I was in the paper aisle the one day in my store stocking. Now remind you, the aisle is stockpiled with every paper towel and toilet paper item you can imagine. Customer still had the nerve to ask "Do you guys have any Bounty paper towels?" I stared this guy down for a good five seconds thinking to myself "You're fucking kidding me right? I mean, nothing like stepping out of your comfort zone for a while and being grateful for what we actually have available." Almost the same thing with my co-worker. Customer asked if we had napkins, and he replied no, but we do have paper towels that a pick a size sheets. Her excuse? They won't fit in her napkin holder.
I love the last minute trolls that show up, pull on the door and then peer in. I'm usually across the street from my retail location when it happens going, under my breath, "Put those deadly accurate observational skills to work, Rain Man. Are the lights on? Is that door locked. No one there? Compare watch to the Hours of Operation sign. Know what closed means? No? Well that place is closed. See you tomorrow." and bounce.
Don't know what bothers me more, the sound quality or the fact that this is so accurate that I got PTSD