The New Hulu Interface is TERRIBLE

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Komentáře • 124

  • @kevinkeene4695
    @kevinkeene4695 Před 6 lety +9

    Dude, i agree with you,its like they're trying to force feed you bullshit that you dont like.

  • @meme-et7tb
    @meme-et7tb Před 6 lety +10

    Have paid for HULU for years. Guess they are tired of my loyalty. This new system is a horror. Who is the son-in-law that oversaw this atrocity,

  • @thaitexan8026
    @thaitexan8026 Před 6 lety

    So so true! I miss the thumbnails and my current listings of series or movies I’m viewing. Maybe they are purposely making it tougher so that we are not bogging down. Takes soooo long to do anything. I may cancel if I find it too frustrating.

  • @eric2045
    @eric2045 Před 7 lety +20

    The new UI on Apple TV sucks I HATE it. I canceled my service because of the stupid UI, I have been a Hulu and Netflix customer since day one but not anymore for HULU.

  • @memewalkerb5305
    @memewalkerb5305 Před 5 lety

    You are absolutely correct. As a retired QA person, I would have to write a bug about usability. This is supposed to be entertainment not work for the user.

  • @lordtaw
    @lordtaw Před 7 lety +13

    I signed into Hulu the other week and was greeted by this atrocity. As already explained, you can't see a damn thing. It took me five minutes to find my show. I thought something went horribly wrong at Hulu and they accidently released version 0.1 alpha, before they hired a UI designer and replaced the dead rotting goat carcass they had running the development team. Turns out the nightmare is real and this nauseating visual assault is somehow a "better version". I can only assume it managed to escape from the laptop of the slow janitor, who scrubs the toilets, onto Hulu's revision server and was pushed to release. And you know what? I think I'm being too hard on slow, toilet scrubbing janitors. Even they know a turd when they see one.

  • @aprilthefourthbewithyou3278

    It's been years and I still think about this. It's still not better, it's still not as smart as it used to be.

  • @mseccentricerin
    @mseccentricerin Před 6 lety +5

    Please Hulu, take this to heart, there are some great comments in this video and the comments, this new interface is unusable as it is today. I had my PS4 set to auto-update and I came back to this mess earlier and I've been so turned off by even trying to find new content that I shut down the app and put on a game instead. I know user attention is hard to get on the PS4, please don't shove your users out of your app with something so tough to use.

  • @catmyn
    @catmyn Před 6 lety +12

    You're absolutely right about everything. I think most of us can agree that the new Hulu interface is a navigational nightmare.
    Another thing they've done is put white lettering on a light colored background so they're basically giving the finger to anyone with vision problems, which includes me. The color scheme looks like it was done by a little girl.
    They've also completely done away with the viewer rating system. I don't know about anyone else but I always pay attention to the viewer ratings because I don't want to waste hours my time watching bad tv or movies. I guess they're trying to be HBO (which also has no rating system).

  • @chocobabe0
    @chocobabe0 Před 6 lety

    It's taken me YEARS to develop that watchlist. I didn't freak out too much when we went fron queue to watchlist... I hope they have it saved somewhere so when they fix this mess we can go back to normal.

  • @terryfriend16
    @terryfriend16 Před 6 lety +8

    Hey, I'm 62 and pretty savvy, this interface is hard to navigate. The UI, well, after several attempts, I just canceled. It was intuitive before and, well, they broke it. Don't have the time to figure bullshit, make it easy for users, not show off for the stakeholders.

  • @googlesucks8154
    @googlesucks8154 Před 6 lety +6

    Canceled mine tonight as well. This lay out is horrible. I can't tell what used to be shows I watched and what is junk they added in. I can't delete any of there garbage. I agree, should they change back which I doubt. I would go back. Sucks because I used to watch it a lot.

  • @careyivery6656
    @careyivery6656 Před 7 lety +18

    OMG I totally agree it is horrible. I have been a subscriber since the very beginning almost 10 years. The only reason I have not cancelled is my Samsung TV stills supports the old UI. If that goes i go.

  • @christinekotenko7669
    @christinekotenko7669 Před 6 lety +1

    Omgosh i thought it was just me! I find myself just not watching hulu anymore on my brand new 65 inch tv its so horrible.

  • @cardboardu6019
    @cardboardu6019 Před 5 lety +1

    its worse than he even shows its buggier than hell its unreal a company did this

  • @jimscribner8314
    @jimscribner8314 Před 5 lety

    I couldn't agree more. Just found out about this new format and it sucks. I couldn't even find Details on my PC so next time I go there that may help but what I also miss is not being able to comment on the shows which you don't seem able to do anymore with this new format.

  • @pundaint3177
    @pundaint3177 Před 6 lety +1

    Hulu subscribers beware: When I canceled Hulu charged my card for the next month. They post dated my cancellation to the first day of the new month.

  • @NPAMike
    @NPAMike Před 6 lety +19

    it sucks because now its harder to find stuff. The interface sucks it tried to be sleek and outdid itself now its to sleek to be user friendly. i canceled my subscription. Because the subtitles are not even readable skinny and blends right into the background of the picture.

  • @ginamarie975
    @ginamarie975 Před 4 lety +1

    I can’t believe it’s been two years since this video and Hulu STILL has this shitty interface!

  • @shirshakbt
    @shirshakbt Před 6 lety

    It also sucks because the First two episodes of Battlestar Galactica vanishes!! Those are the best ones and it says S1E1 is "33" when we all know that's Episode 3! Seriously look at it!

  • @vivisect53
    @vivisect53 Před 6 lety

    Just recently bought a new roku so i could put my old one in my bedroom and regret it now excuse pretty much every app has a shit UI. Hulu, Netflix, Amazon even Crackle, not to mention the ones that always sucked, the 2 by Google in particular. They are either just distracting while browsing (Hulu), randomly playing preview videos in the background (Netflix, Crackle),starting movies while trying to read descriptions (netflix), or just plain useless (Amazon, CZcams, etc). All of these companies have finally taken thier belief in form over function way to fuckin far.

  • @woytinek1
    @woytinek1 Před 6 lety

    I started a program that i do not like, so now, how do i delete it off. i can not find it at all.

  • @hezekiahdaggett2179
    @hezekiahdaggett2179 Před 5 lety

    Yeah I can’t figure out how to look at all episodes

  • @ryanpurplenintendoeater9869

    If you have two profiles how do you delete the second profile and how do you get the changed name you put on your profile to show up

  • @emmaripley9688
    @emmaripley9688 Před 6 lety

    Visually, I hate the bright colors. It is overwhelming and is not branded. It almost ruins the satisfaction the old banners used to give you. They more or less pulled an "apple" in assuming they knew what was best for us, even though it would be hard at first. BUT this is horrible. There is no hierarchy and the navigation gives me motion sickness. UGH. As someone who designs this stuff for a living, I have a very hard time recognizing their thought process here aside from making a visual statement.

  • @vincentanguiano487
    @vincentanguiano487 Před 5 lety

    Does anyone know how to access your other profiles on the older UI?

  • @rusty2743
    @rusty2743 Před 5 lety

    How do you make it say who’s watching when you go to the app?

  • @matthewallard3542
    @matthewallard3542 Před 4 lety

    How do you do that when you scanned though the seasons and the episodes

  • @melaniechambers512
    @melaniechambers512 Před 6 lety

    how do you change the line up on the new UI? Shows I never have watched are on there and I cannot get rid of them.

  • @DrummerDanVa
    @DrummerDanVa Před 6 lety +1

    I totally agree and just cancelled my HULU subscription. How a company can SO totally screw up their product boggles the mind.

  • @sarahcline8488
    @sarahcline8488 Před 5 lety

    I watch Hulu on my tv since it can hook up to the net directly, but can't figure out how to create a new profile. I have done everything I was told to in order to get another profile, sadly it doesn't work...so fustrated.

  • @MrSuperbigman06
    @MrSuperbigman06 Před 6 lety +8

    i loved the old one better i wish you could switch it back

  • @madisonberman8102
    @madisonberman8102 Před 5 lety

    On the voice seasons aren’t even available like I wanna watch season 13 and it’ll only let me see season 15

  • @TheMotogiro1
    @TheMotogiro1 Před 6 lety +2

    Our Rokus at home just recently updated with this new interface and we quit Hulu. I guess someone had an important, brilliant plan and meeting....

  • @cloudgamer178
    @cloudgamer178 Před 6 lety

    Best layout for any video streaming app

  • @JF-em6hr
    @JF-em6hr Před 7 lety +3

    Totally agree with you. The old interface worked just fine. Why take the time and money to mess it all up. The lame highlighting and fadded out images makes it very hard to find what your looking for. It's so bad it seems intentional, like they're saving on bandwidth or something; so you just keep looking around and don't actually play a show. I don't get it.

  • @deadpoolsally6837
    @deadpoolsally6837 Před 5 lety

    I tried remove the show from recent watch, and when I came back, is still there.

  • @Bman310
    @Bman310 Před 6 lety

    Great video and I totally agree! What are the alternatives to Hulu? Anybody tried any? My Smart TV has some pre-loaded apps like Crackle or Sling but I haven't checked them out...

    • @daanishsyed6345
      @daanishsyed6345  Před 6 lety

      I've heard good things about Playstation Vue, but it's more expensive (though it does give you more content). I haven't really looked into it personally, I don't know what it's UI is like. But ike I said in the video, my PS4 still has the old Hulu so, I'm still good for now...

  • @xidaho4485
    @xidaho4485 Před 6 lety

    On the TV application you can't even switch profiles if they don't fix this very soon were going to switch back to Netflix

  • @song1861
    @song1861 Před 6 lety +2

    I subscribed Hulu since 2014 and canceled a few month ago. It was terrible with the new interface . So hard to navigate or find tv show. I just stick back with Netflix.

  • @vidworxsfx
    @vidworxsfx Před 6 lety +5

    This insane interface redesign is a joke what were they thinking? I was just greeted with this mess they call a new interface today on my Roku and I hate it, they need to listen to all the people complaining about it and put the original design back, they have to put thumbnails back what person would give this interface a green light is beyond me. They definitely have to fire him/her as I can see I am not the only one who hates this version of the app. Hulu you need to listen to your users and go back to what we all liked about the version before this, very important to have thumbnails and easy intuitive navigation not this hodgepodge of useless giant text as that is near worthless and not something the end user wants or asked for. When are these companies going to learn if it ain't broke don't fix it. Now it is broken to the point I see many saying they will drop Hulu, so I think they need to really think twice about what they have done here.

  • @SgtPnkks
    @SgtPnkks Před 5 lety

    My smart TV recently went to the new ui... Yeah I'm canceling

  • @flashhundred-yarddash6743

    While your right about the old Hulu interface, I find the new one better in terms of speed... At first it was slower, but that was fixed...
    The New problem I have is... Hulu 2020 interface makes everything look static like im watching 480P TV recorded on 1920x1080 Res DVD with a Filter... HD? Not really, it looks aweful...
    Id rather pop in a movie CD, DVD, 4K, or whatever, & forget about Hulu, things also look washed out, too... No more Rainbow intro, its black & white now...
    At least Archer still looks ok on Hulu, but ya... I may have to cancel my sub at this point...
    Vizio 4K Smart 2019 with 8 core CPU,
    & this is what im seeing? Aweful...

  • @sharonsflorida7900
    @sharonsflorida7900 Před 6 lety +2

    I've read post after post of people who called Hulu and were told that they just didn't like change ... too bad the UI is staying that way. It's deplorable that Hulu customer service treats people with total disdain and loathing.
    I pay for a service ... if it's unusable to me then I am going to stop paying for that service. The new user interface is unreadable and unusable ... and Hulu doesn't care if we cancel or not.
    Thanks for taking the time to made this video to show exactly what we are all complaining about.

  • @mari54ish
    @mari54ish Před 6 lety +1

    Too much buffering

  • @grannie2010
    @grannie2010 Před 6 lety

    I agree they ruined Hulu...and now it stopped working at all asking for an Update I have now idea what that is...I stream through Amazon fire...have looked for a month for help...found nothing...

  • @naveedsanatgar3711
    @naveedsanatgar3711 Před 6 lety

    when i go in it doesn’t let me choose profile! how do you switch profiles pleaae tellnme!!

    • @auroramoreno6716
      @auroramoreno6716 Před 5 lety

      I have the same question. Send me steps on how if yall find out please and ty. auroramoreno6215@gmail.com

  • @jeffreytowne7026
    @jeffreytowne7026 Před 5 lety

    I agree totally with the new format being awful How can I get nack to the old format

  • @deadshot-yn6fy
    @deadshot-yn6fy Před 4 lety

    i can’t even see my episode

  • @pathogenicobstacle32
    @pathogenicobstacle32 Před 6 lety

    You can close down the Hulu company

  • @projectvaporz
    @projectvaporz Před 5 lety

    not user freindly at all i can even figure out how to pick episodes now

  • @JoshuaGillespieMusic
    @JoshuaGillespieMusic Před 6 lety

    Personally I've always liked the new UI. I use Hulu mostly because I don't like Netflix's UI. It's too bland and boring. Hulu went from looking like a Netflix knockoff to its own entity and I can appreciate that.

  • @fran-xz5vq
    @fran-xz5vq Před 7 lety

    Great Video. Do one in Netflix.

  • @grannie2010
    @grannie2010 Před 6 lety

    but I found you. any ideas what that upate is?

  • @hollydayrobert
    @hollydayrobert Před 6 lety +2

    Horribly complicated, especially for kids

  • @MrNawlins504
    @MrNawlins504 Před 6 lety

    Plus you can't auto play I got to continually start new episodes

  • @kirantrivedi6720
    @kirantrivedi6720 Před 7 lety +46

    it should be noted that you can find shows you don't want to watch much more easily

    • @mari54ish
      @mari54ish Před 6 lety

      Don’t you want to mention buffering

  • @jessepoker2008
    @jessepoker2008 Před 6 lety +4

    I have the same problem. And it never loads half the time (actually more than half and it's not my internet because everything else works perfect).

  • @UttRConcrete
    @UttRConcrete Před 4 lety

    Netflix has the best ui

  • @tyh6243
    @tyh6243 Před 6 lety +1

    I too cancelled Hulu over the interface. The menu structure and size make it too difficult to browse and find what you're looking for.

  • @annetteekeroth
    @annetteekeroth Před 6 lety +1

    Just updated the hulu app on one of my Fire 7 tablets. Will not update any other devices, for sure! The tinting is very off-putting, closed captioning is teeny-tiny even on the VERY LARGE setting, and I also miss the thumbnails. If hulu discontinues support of the original app I will cancel.

  • @mariecoste5765
    @mariecoste5765 Před 6 lety +1

    Yup. it sure is terrible. I tried using the new UI on Roku and it was so non-user-friendly I went to regular TV instead and read a book instead as well. That keeps happening = cancel subscription. Read more books. Hulu, usability is important for your product.

  • @cledussnow4466
    @cledussnow4466 Před 6 lety +1

    It's horrible. I previously like browsing through the British television series, but what I am offered now under "international" is a very small selection of shows. Many other shows are still available... IF you know what you are looking for and search for them directly. I liked browsing through and seeing ones that I had never heard of, but that looked interesting. It's sad- Hulu still has the selection of shows I like, but it's just too frustrating to try and access them. Unsubscribing.. like many others are doing. (Will Hulu become the Myspace of streaming services???)

  • @johnmcauley9246
    @johnmcauley9246 Před 6 lety +1

    OMG. My Roku just crapped out so I went back to the old Roku and it updated to this new interface. It is absolutely horrible. I am a Product Manager for a large tech company and if I had come up with this, I would be fired. This absolutely sucks.

  • @79kassius
    @79kassius Před 6 lety

    I'm not sure why I keep Hulu every month. haha Most of the original programming stinks and you could get it for just 2/3 months out of the year to catch up on whatever decent shows they have (so, the Stephen King series was good, and Future Man is watchable but their catalog imho isn't close to NetFlix). I realize I'm paying $11 to watch local ota shows that air on Fox and ABC when I can just record these over my HDHomeRun and watch over Plex. hmmm

  • @ResidentOfEvil81
    @ResidentOfEvil81 Před 6 lety

    Yet your screwed if you just want Netflix as they're getting rid of a lot in October lol. Here on 9/28/17 is still the same confusing terrible interface.

  • @Anglynn74
    @Anglynn74 Před 6 lety +2

    they just rolled the new UI on all Roku users & it's awful. when you go to "Browse" the screen changes color tint from blue to red to green etc it's AWFUL and hurts your eyes. I'm this close to canceling.

  • @argguti
    @argguti Před 6 lety +2

    Oh no. I woke up to this new UI on my ipad. It is horrible. Who would design such a fail, better yet, who would implement it?

  • @marktammany3341
    @marktammany3341 Před 6 lety +1

    Horrible on Roku 3. This is going to eat up the batteries in my remote a lot faster. It's amazing how many big corporations seem to have a Bad Idea Dept. I'll probably cancel, until I hear they've fixed it, and fired the powerful idiot who said "Hey! I have an idea! Let's make our service MUCH harder to use!", and then fired the smart pee-on who said "Ummm...I dunno..."

  • @andydarby52
    @andydarby52 Před 6 lety +1

    The main problem with this shitty interface for me is that it feels like there is a dramatic decrease in the amount of content hulu has to offer, since the entire home page consists of what used to be in your visinity all at once. Now everything is hidden and located somewhere else.

  • @MrNawlins504
    @MrNawlins504 Před 6 lety

    How to go back or cancel update

    • @tyh6243
      @tyh6243 Před 6 lety

      You can't, and Hulu doesn't appear to care. You're best option is to cancel and sign up with a competitor.

    • @MrNawlins504
      @MrNawlins504 Před 6 lety

      Ty H thanks for replying great video

  • @crieverytim
    @crieverytim Před 6 lety

    Change.org or organize a mass cancellation?? I'm ready but would like to make a point

  • @Peeweesbowtie
    @Peeweesbowtie Před 4 lety

    I’m here because I can’t figure it out! It’s horrible!!

  • @maryannecox3311
    @maryannecox3311 Před 6 lety +2

    It just came to my Roku and within 24 hrs I cancelled my subscription. Horrible interface designed by a "light and space artist." Really? I don't think of my TV screen as light and space -- pixels, preferably moving as some speed.

  • @reneeedmunds658
    @reneeedmunds658 Před 6 lety +1

    Will be cancelling. Hulu is too much work trying to find your shows. Totally sucks!

  • @japanesegamergirl1
    @japanesegamergirl1 Před 6 lety

    i have no trouble finding something ._. all i do is search, sword art online, or, starship troopers, and it pops up and able to watch them... so why does interface sucks or whatever you call it?

  • @AJOY1017
    @AJOY1017 Před 7 lety +2

    Me and my dad went on to Hulu and we threw up

  • @CarlosSanchez-oq7fi
    @CarlosSanchez-oq7fi Před 6 lety +4

    I hate the new update on hulu. Can't find my shows or episodes the way I use to. Hope the fix it. Does anyone know way to complaint to Hulu? Lol

    • @TheMotogiro1
      @TheMotogiro1 Před 6 lety +2

      Yes, Cancel your subcription...

    • @tyh6243
      @tyh6243 Před 6 lety +1

      You can start a chat with one of their reps, but they cannot revert back to the old interface. You're stuck with it. They offer to add a comment to your file, which I believe is worthless, so I just cancelled. help.hulu.com/s/contact

    • @googlesucks8154
      @googlesucks8154 Před 6 lety +1

      I tried but they disabled all the forums where you could complain. Probably because that is all that is posted.

  • @Anon46282
    @Anon46282 Před 4 lety

    I severally agree

  • @xChrisxReneex
    @xChrisxReneex Před 6 lety +1

    I hate the new update!! Hulu bring back the old Interface!!!

  • @favauntie
    @favauntie Před 6 lety +1

    glad to know I'm not the only one who thinks it's complete shit. such a turn-off. and besides all the things you mentioned there's no auto play, you have to manually go to and start each episode.
    the entire experience has just become ridiculous

  • @DigitalPlacebo
    @DigitalPlacebo Před 6 lety +1

    The Designer that updated this really screwed this up. I'm wondering did they test this with user groups? I just added HULU back to my PS4, and I was like "what is this crap". I had it previously and it was easier to see content. Sad thing is i dont think they will roll this back. My opinion... this UI is garbage.

  • @2015sexysingle
    @2015sexysingle Před 6 lety

    how can u change ur profile from kids profile

  • @KELLSEY444
    @KELLSEY444 Před 5 lety

    I HATE the new format. I like to easily find episodes by just scrolling down. So many ways this is terrible!!!!!

  • @DubbleRIP
    @DubbleRIP Před 6 lety +19

    Hulu sucks now ! Change it back

  • @Sofie2101
    @Sofie2101 Před 6 lety +1

    I hate it too! I hope they go back to the way it was if enough people hate it. I've already gotten so frustrated that I closed it out and went to Netflix!

  • @readheadkz
    @readheadkz Před 6 lety +1

    It's so bad I unsubscribed. Not worth the trouble.

  • @tirzatoo59
    @tirzatoo59 Před 6 lety +1

    Hate it cancelled it immedately. Been a subber since beginning. Maybe if we had a choice.

  • @jameslyons3306
    @jameslyons3306 Před 6 lety +1

    I mainly watch hulu on my TV thru Roku. I've lost everything. No watch list , no content, not even any GRAPHICS. I've created a new my content list and still no graphics. What TARD developed this re-do?!?!?!?!?!?!?! Worst EVER. I do NOT get the grapics you are showing.nada. Even within specific shows- it is all BLANK. jUST THE WORST. My fav part is how it wiped away ALL of my watch klist and placed me back to season 1 ep1- great. At least you are getting graphics,.. I don't. Thumbs up for the vid but TWO thumbs down for the freaking update

  • @Novisk58
    @Novisk58 Před 6 lety +3

    I have hulu and use the firestick navigation is terrible. I think they gave up on trying to make it better. if you call them they say they are working on it. I think an idiot designed it

    • @maryannecox3311
      @maryannecox3311 Před 6 lety +1

      "a light and space artist" was hired to create this disaster

    • @Novisk58
      @Novisk58 Před 6 lety

      I did an update last night because my buffering was really bad again. I thought well maybe they made navigation better WRONG! buffering was not as bad on live tv but still an annoyance. I still haven't figured out how to record programs. Its so bad my head hurts.

  • @pocahontaz78
    @pocahontaz78 Před 5 lety

    I dnt like it either

  • @MrBo420
    @MrBo420 Před 6 lety

    I like the new hulu

  • @Novisk58
    @Novisk58 Před 6 lety +1

    my blood pressure is going up just watching this video. that's how bad the hulu app is. I have a right to whine since I pay for this mess. as soon as something better comes out I'm done or better yet I may just stop watching tv. no more couch potatoe

  • @manegarrincha3708
    @manegarrincha3708 Před 6 lety +2

    Terrible layout
    What's new / old episodes?
    Cancelling

  • @beedubz1322
    @beedubz1322 Před 5 lety

    still terrible in 2019.

  • @sassbsassb3788
    @sassbsassb3788 Před 5 lety

    Its shit i want mine to auto play bet nuuuuuu its stupid!

  • @dash3121
    @dash3121 Před rokem

    real

  • @medicjbk4524
    @medicjbk4524 Před 5 lety

    bruh ur lazy ur saying how hard it is to scroll through episodes and seasons

  • @gaylenlofton33
    @gaylenlofton33 Před 6 lety

    grow up and I like it

  • @milkyman3021
    @milkyman3021 Před 6 lety

    You guys are haters it’s easier