First Class on a Ritz Carlton Luxury Cruise | Evrima
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- čas přidán 25. 06. 2024
- Check out Carl Friedrik's “The Luggage Set” here: friedrik.com/0m2
Today I’m taking one of the world’s most luxurious cruises for 5 days across the Caribbean. This is the long awaited Ritz Carlton Yacht, Evrima. Scheduled to launch in 2020, this was pushed back around 8 times until finally last October she was launched. I’ve experienced a few luxury cruises now, but this was different. With far fewer passengers, the level of staffing should be an unparalleled experience onboard.
I'll show you the entire experience from boarding in Florida, touring my suite along with the most luxurious "Owners Suite" onboard. We'll check out the dining, explore the marina and fully emerce ourselves in the world of Ritz Carlton.
Unfortunately today’s ultra luxury cruise wasn’t quite as seamless as I’d hoped. In this video I’ll be breaking down exactly what happened and if I think you should try it for yourself. As always, I remain unbiased and honest in my reviews, this is no exception.
0:00 - Intro
2:51 - Suite tour
4:39 - Dinner
8:00 - Balcony
11:04 - The Spa
13:05 - Pools
18:19 - Marina
20:24 - The Issues
Check out Carl Friedrik's “The Luggage Set” here: friedrik.com/0m2
Thanks all for watching. Let me know what cruise content you'd like to see next :)
Came for this 😅
Forget everything else. I cannot begin to explain how not acceptable a safety line 'breaking' is. In reality I'd imagine it just wasn't tied off properly but to give you some context regarding that....
....Instant dismissal would not be an OTT outcome in such circumstances. IF the rope broke then it goes even further. An immediate ( or as soon as reasonably practical) audit of ALL ropes, lines and other safety gear would be required with serious legal & criminal potential consequences for crew, officers, management and suppliers.
You know how when you, say wall climb & you have the safety rope. You know how if someone falls 50ft & seriously injuries themselves then people get sacked, sued & possibly convictions are handed down. Yeah if a judgement is made that it is unsafe and/or risk to life to not use said safety equipment then that equipment isn't used properly/ fails then it's NEVER ok. Whether those lovely two were young and fit enough for it not to be an issue is NOT THE ISSUE. Whether there was a rescue tender on standby ( not that I saw one but you'd hope there was if it was assessed so rough/ strong currents that tether ropes were required but who knows based on this), Irrelevant.
Shit service is one thing. deploying gear which isn't fit for purpose or allowing inadequately trained crew to undertake tasks which have the potential to endanger guests lives is a very different game.
Would love to see you do Egypt; it's been 18 years since I was there and I'm planning on returning.
I hope Ritz Carlton reps watch this video. I wanted to book this cruise but not if the service isn't there.
Maybe Richard's Branson Necker Island?
This is what the internet should be used for - honest and informative reviews!! So refreshing to see.
Imagine paying all that money only to find they are understaffed, the food service is terrible, and some facilities are broken or shuttered? Amateur night, and somehow they got paid for all that and then felt they didn't need to do their jobs properly or provide what they promised. Good job informing us and for being so patient with the experience
Welcome to America...
My thoughts exactly, no one wants to provide quality anymore just take your money. Would pass on that one even if I could afford it. Seems to be a lot to be desired for that amount of money. Ship looks nice that’s about it.
Oh to be rich!
Exactly, and somehow it was still worth it? I could do so much more with that on vacation than float around
How much did the videographer pay for the cruise? Out of his own pocket, I mean.....
For a price tag that high… EVERYTHING needs to be stellar…. Amenities, service, food, ……
Fr. And they STILL have the balls to upcharge you on things.
We sailed on the Evrima in mid-December, and experienced the same problems you did - invisible concierge, phone system not working, non-functioning hot tubs, no drinks on deck 10, etc. It is unconscionable that they have not cared enough about their guests to fix any of these big issues.
Especially for the price!
I was wondering if they had fixed any of these issues. I'll be damned if I spend Ritz-Carlton money for anything less than Ritz-Carlton level service. Thank you to you and the reviewer for saving me from what would have easily been, in my view, a mistake.
@@Daniel-kk5lx poor amenities its not worth ur hard earned money…RCCL much better
@@carlostallomercado8356 I have a feeling Millie may have given him the flick after this trip,😂😂
Fr they just robbing people.
Wow, great review. This would be abysmal service on any cruise line, but on a Four Seasons yacht it's absolutely unacceptable. At those prices, everything (including hot tubs) should work, a drink should be obtainable from every seat in the house in under 5 minutes, and a 15 minute wait for a menu should embarrass the crew and crew leader. If I'd payed $10K/p for this voyage, I would be furious. Thanks for keeping it honest!
Yeah I have decided to spend my money on the high end suites on Princess and Celebrity instead.
Ritz Carlton*
Yes it’s an embarrassment. I would be complaining hard. Why was the butler not there to introduce them?
It’s not four seasons
Four Seasons hasn’t launched their yacht yet. Ritz is getting there sea legs and service has greatly improved since their launch last fall.
This is so good because it's honest and not sugar coating a "luxury cruise" - it makes it so much more human.
I was on Evrima a few weeks ago and echo your sentiments exactly. You got the high and low points correctly. Well done (to you) and to Marriott, this diamond needs more polishing. I am writing this from my suite aboard celebrity Apex in the retreat and the differences in the service levels (and even the food) are substantial. The more intimate retreat/haven spaces aboard the newest mainline ships will give the luxury players are run for their money and they need to step it up.
Hello Bill, my name is Favour and I am a product manager. I have over 3 years of experience in the product development field. It would be a great opportunity to work at Communispond. I’ve sent a connection invitation to you via LinkedIn. I would really appreciate your feedback.
Bill, would you consider doing a few short videos of some of your cruise experiences? We'd thoroughly enjoy it. Thanks.
the production value is insane, these vids are always so well filmed and edited
This is a great video! Thanks for giving people a genuine look inside a product not typically shown in this way!
Thanks so much for watching :)
@@Trektrendy how would I be able to get business class with Qatar airways for a reduced price?
You've quickly become my favourite youtube channel Will. I'm also extremely impressed you've managed to parlay yourself into a career as a luxury travel reviewer, well played sir.
Right!?
Talk about living the damn dream.
@trektrendy how would I get business class with Qatar airways for a reduced price?
@@ahmedmahomed Use airmiles!! Or longer stop overs!
Customer service, quality assurance, and value for money spent are all examples of things most corporations have mistakenly failed to maintain in their quest for profit.
Thanks for taking us along for the journey. Given the cost and brand, I was surprised by the lack of staff, cost of the spa facilities and overall experience. It's a good thing the canoeing guests were good rowers when the safety line gave way, lol. Not quite the in line with the Ritz's reputation for excellent service and pre-empting customer needs but hopefully this changes.
I appreciate how you are honest with stuff and don't just say that everything is great
Will and Millie, Thank you for bringing us along on this beautiful ship. It’s sad that you experienced issues with staffing and some areas of the ship as well as some of the food. The pricing and the RC name, you should have had a top notch experience. It looks like the weather was beautiful and I’m sure was a welcomed getaway. Can’t wait for the next video.
Hi, Millie!! Both of you are so cute! I get genuine happiness watching y'all enjoy yourselves on these trips. I love Will's expressions when he eats a particularly tasty meal. Keep up the travels!
Here to give a resounding YES!!! to the Antarctic cruise! 🙏🏻
They lost me when your champagne was put on the floor outside your room. The “under staffing” goes against the entire point of luxury cruise. There should be at least 1 to 2 crew to guest. And if the ratio of crew to guest is good, they have then hired the wrong staff. I watched u and Milly and thoroughly enjoyed your take. Thank you.
I don’t understand the understaffing, especially for sure a luxury cruise line, no matter the age. We all know there are bazillions of staff members on cruise ships across the world. You’d think any and all of them would love to work on such a classy cruise ship with upper class guests, as long as they’re being paid a bit more than they are on crappy cruise lines, with sometimes annoying and crass cruisers. This seems like a no brainer if the cruise line pays more (since they charge more) and since the cruisers can probably afford to tip more than most other cruise lines. Something must be wrong if experienced cruise workers aren’t jumping at the chance to work on this ship.
I was planning of going on this cruise line, but definitely, I wouldn't go with this cruise line, that thing is unacceptable. I'll cruise with Silversea, as I usually do.
Just like a food delivery back home with covid.
@@SD-oi9gr that's unacceptable, the concierge must enter the room and out the food on the table, that's not costa cruises...
@@marieneu264 i bartend at a higher end restaurant. No one wants to work in this industry anymore. Especially not for snobby rich people. They’re the worst types of customers I’ve had to deal with. I prefer working with the homeless people at my other job because they actually respect and appreciate you.
Yes for the Antarctic cruise - I'd be interested in seeing how the 'scientific' cruises like Viking work!
I went with Seabourn. Great trip 'til I was quarantined for a week with Flu!
I was just talking to my husband about the Ritz Cruise, because he wont go on Carnival with me. We usually stay at the Ritz, and expect certain standards and attention to detail for the price. Thank you so much for the comprehensive video, and it helps in my decision to try it in the future once they have more time to work things out.
Wow will, I’ve been watching you since 10k-, I’ve gone through 5 accounts, moving halfway across the world and probably 1,000,000 cups of tea. All I want to say is thank you for your amazing content and happy soul!
So app not working, concierge “not finding you”, broken hot tub, poor service on the sun deck, poor service in one of the restaurants, wrong orders at same restaurant, food poor at said restaurant…almost $10,000. That’s an unacceptable amount of issues for that price. But the 1% are gonna 1%, stuff like this ain’t for the majority of us peasants.
No I can tell you, from a son of a 1% hard earned cash with that kind of service, You will get a hefty discount. They know you know the same people who would buy this if its accaptable. But when its shit their friends will NEVER buy it. Just new rich idiots
I’d agree
I'd have been far less complementary than he has been.
If I had that kind of money, I’d get my own yacht with full service 😂
He’s in the poor people section of the boat though. Those tickets are only $10,000!
Excellent, honest review -- it's always fun to feel like we're tagging along with you! 🙂 As for this Ritz Carlton experience, it seems rather lacking in ambience, charm, and service for the exorbitant price. It feels like a cross between a luxury high-rise apartment building (with all the nicely appointed, yet empty common areas) and the vast, sterility of Equinox Sports Club LA. Lastly, I was shocked that I could literally SEE how dry and stringy that chicken was -- for that to translate onto the screen, it must have been absolutely inedible in person! 😅
Oh that chicken still gives me shudders to this day 😂
LOL I was also thinking "the furnishings look like the Equinox Sports Club!" Which - is very nice - but absolutely sterile
I absolutely love watching your videos! I love to travel and explore and seeing someone else do these voyages ranging from the relatively inexpensive all the way to the lavish is an awesome experience. Don’t stop making these amazing videos!
I’m still struggling with cruises. Service issues and amenities fail were rather disappointing. I find it far too much for the mass appeal and lack of overall privacy. However, great review of the better priced suites and all important guidance on better deck positioning. Always lovely to see you & Milly traveling together 👫
You definitely need to take an Antartica cruise. I think it would be amazing to do.
Genuinely makes me so happy to see your sea friends joining in the video!!! Popped a massive smile on my face that they were so cool and happy to take the cam out kayaking! currently admitted in hospital and will be for a while so i'm very grateful for these videos Will and Millie xx
This guy deserves his own show. Everything is on point.
Really really admire the kind and humorous way in which you deal with things you do not enjoy that much/or expected otherwise. That's what distinguishes your channel from the drama-packed channels around these days! Chapeau!
I appreciate how you're always honest and point out the shortcomings you've quickly over the past month become my favorite luxury travel channel because of that because I've seen people say everything is amazing and yet very clearly you can see that the luxurious area that they're reviewing has huge shortcomings
Was going to leave a comment but you nailed it - need more channels and reviews that are as a candid as this
He has so much class!
Will, I truly enjoy your channel. It allows me to travel without leaving home, and since I’m disabled this is wonderful for me. I really like that you show the menus, but often they are unreadable. I was hoping you could fix that. Thank you for your videos.
Agreed, and please linger on the menus a bit longer. I live vicariously for the dining options!
Thank you William & Millie! Always a pleasure travelling virtually with you😊🙏
Wow! From your previous videos, I always get the feeling you try to stress the good points when things go wrong. This looks like it was pretty shoddy. I was looking at Sea Dream Yacht or this for a winter escape. Unless Evrima bucks its ideas up, it won't be them!
Than you for your great reviews!
Honestly - in my experience, this is typical of Marriott. Lots of flash, but when it comes down to it, they are always hesitant to pull out the cash. They will stretch service personnel to their absolute limits before hiring more people. I would have thought that Ritz Carlton would have more investment, especially since it is such a new and high-end project, but when you were having service issues, I was not surprised. I worked for Marriott and Marriott Vacations Worldwide and they are all about over promising and under delivering.
What do you expect from an owner who calls for a "tipping day" and asks to tipp extra... remember his letter very well on the website and how fast my comment was removed. Simply pay living wages, then no one needs to tipp.
How true. How can people be so stupid to go on a cruise and obviously want to be ripped off. These people may have money how they make it god only knows but money they may have but very little in the ways of brains.
Completely agree with you although this applies to all cruise lines but this lot has little or no experience in cruising and yet people will pay these ecruise fares. Crazy.@@AMK190768
I love a good Millie episode. I think it makes it more enjoyable to watch to see you both enjoying the adventure. Look forward to more
trek trendy on tour ✅🌎
Yo the boss is here
Damn, CZcams what the hell are you doing here?
Third!
I’m surprised how low of likes this comment has especially from who it’s by 😂
how many times is jit going to comment
The way Millie looked at Mark 😮
The AMOUNT of issues, service, the hot tub, the concierge, if you're paying that price, it should be immaculate and without any issue, madness.
Watching Trek Trendy is like a breath of fresh air, can't click on them fast enough!
My husband and I have been cruising for 20+ years on the mass market lines. Though this cruise is obviously an exclusive one, for that amount of money, the crew should have been waiting on you both hand and foot. I'm all for luxury experiences, but it looked like you didn't come close to the service you should have experienced, given the price.
Just discovered your content this week and absolutely love it! You have done so many trips that I would love to do if only I had the time and the money!! Watching your videos has given me a lovely escape from the everyday drudgery!
Another stellar video complete with the good, the bad and the ugly - EXACTLY what we've come to expect from your content. I'm truly sorry you had so many issues, while there are always going to be little things here and there, the sheer amount of failings (especially when you consider the cost and alleged "luxury" classification) are unacceptable. 😕 At ~ $1000 per night, you should have wanted for nothing. And how is a concierge "unable to find you" on a ship that tracks you when you board, when you enter your room, when you reserve a table and when you disembark/re-embark for land excursions? Personally I despise obvious lies and flimsy excuses and would prefer people just be honest. A "Hello, I'm so sorry I didn't get to you yesterday, but I have 200+ people and no help" would be preferable to "Um sorry couldn't find ya."
Anyway, keep up the great work and here's hoping your next trip is better. ✈🚢🚓
Really appreciate your effort on bringing out the information to us. Alongside, extremely sorry to have experienced an uneven service standards. Ritz Carlton always goes above and beyond. Being a Ritz Carltoner myself I'm deeply saddened to know what you had to go through. I know it will be worked out and you will be experiencing an unparallel level of service standards and luxury in your future trips. Bon voyage.
Nice cruise! Even though there were some glitches, it looked to be a very nice experience. The room and fine dining alone looked fabulous.
very glad you are honest about the experience. If Ritz Carlton cannot provide the service they say they do, they should either steeply discount the fares on those voyages or not sail at all. I've had incredible experiences with R-C, I would have been very disappointed with this.
It's a shame there were certain things that weren't right, considering you paid so much. But overall, the ship looked fantastic 👍🏻
Being understaffed with a broken hot tub is unacceptable when selling suites for 20-50k and offering birkin bags... the ship has big potential though.
@@Encore1917 Maybe everyone got cheap tickets BECAUSE they're ironing out the kinks?
@@ukbloke5740 No one got cheap tickets, they're priced at the full rate
@@ukbloke5740Yeah I somehow doubt that with the Ritz Carlton....
@@Trektrendy You didn't pay full price though? Although I don't think you explained the mechanism employed this time.
Really appreciate your honesty as we are looking at this cruise for later in the year. A great watch!
Yesssssss!!!!! Can't get enough of this channel. Just awesome.
Yessss! Another cruise review! I am sadden that such a grandeur name like Ritz Carlton produced a mostly great product with lots of noticeable areas needing improvement, where I expect near flawlessness at that price range. Even with several years of delay, it seems quite unacceptable. Thank you for sharing this piece with us!
I cannot wait for more cruises! I especially look forward to Royal Caribbean's new Icon of the Seas, if you do review it!
By Marriot so...
Absolutely yes to an antarctic cruise! That would be one of my bucket list trips to take, but I might just have to settle with living vicariously through your channel!
The safety line not holding on the kayak would’ve sent me reeling 😂
So happy to see our Milli is back and vacationing again!
I worked as a Customer Engagement Manager for Marriott international who own Evrima, she’s a beauty, she’s fully booked for the next 18 months !
You make these videos seem just as relaxing for the viewers as it is for you 😮I love the relaxing documentaries you do when luxury travelling ♥️♥️
I've got quite a few of your videos now and I have to say you will not be out of place on the BBC the fact that you put this together yourself is absolutely unreal well done my friend and thank you from someone who is unable to travel also in the UK
Thank you so much :)
@@Trektrendy you're most welcome it is well deserved you make it look so easy but it must be difficult. Do you have any plans to include hotels? PS I love the new cruise videos
A very fair and honest review, you are fast becoming my favourite CZcams channel! The Antarctic cruise sounds brilliant, would love to see it!
Millie looks fab as always! I hope in future outings we get to hear her opinions on the food, room, activities as well?
As outsiders looking in we may question your criticisms but then after hearing the price -- WTF? You are seriously too kind to the Ritz Carlton cruise line. When traveling on cruise ship with only 300 passengers the service really does need to Michelin star. I guess we can attribute it to the cruise getting its sea legs. Thank you for the detailed journey and very fair criticisms. Stay safe in your travels.
And he had one of the cheaper rooms, imagine paying 20-50k and having bad service at lunch and the sunlounge.. not acceptable in that price category.
More amazing content Will. Thanks for the variety your providing.
Absolutely love these ship reviews. You gotta do more of these
Lots more coming up :)
Complete review. Thank you for noting the negatives. No hot tube- no travel. :) TY!
My wife and I were going to try this cruise but after watching your video, we changed our mind. Great video
I have been wanting to do this for two years, but I didn't know anybody who would try it first and tell me if it was worth it! So very happy to see this show up on my youtube today!
I heard, while aboard another small ship in the Caribbean over the Christmas holidays, that Ritz Carlton recruited their staff from their hotels and not from season cruising staff. The talk among cruise ship staff (and they DO talk to each other!) was that Ritz Carlton had no clue how to run their "floating hotel."
Been following for a while and love how your editing is getting better and better ☺️
I love this channel! Your reviews, attention to detail, and videography is amazing. Of course, having your current travel companion along helps with the overall beauty appeal of the video. Can’t wait for the next video!
Let’s get this man to 1 million subs since more people deserve to see his awesome videos!!!!
Love how the channel is growing mate , very proud and well done once again!
I love your videos and how you present them. Always nice to see Millie. 🤗
Love seeing Millie in your trips! ❤
This never disappoint!!
I’m convinced that all luxury cruises, flights etc are only ever booked by travel vloggers, because there’s no way anyone else is paying these prices.
I was the only ‘CZcamsr’ onboard. The rest of the ship was full of regular guests. The same goes for most First Class flights + trains I review
Great vid! Loved the quality, and I hope you do more of these in the future!
I did the P&O cruise in the Caribbean. It went to 9 countries in 14 nights, absolutely loved it. For me, being on the boat is there to fill the in-between voids to chill, but when hitting the Islands, straight out in the morning and 25k+ steps to see as much as possible.
Which cruise is PO?
Not a $10,000 experience. Thank you for the honest review.
Hello from Michigan USA! I thoroughly enjoy your content, please keep up the great work! You do exactly what I would love to do with my life so you're a big inspiration and I want to thank you. Awesome work!!!
Now that’s Ultra luxury!! Nice!
I enjoyed coming along with you and the ever lovely Mille indeed. I liked this ship but, for the price, even discounted I would not have been pleased with all that was lacking. I would've expected better. If they were more up to par I think I'd actually prefer this one over Virgin because for me Virgin was just too busy for me with too many choices and areas. I am super excited to see your Alaskan Cruise coming up sometime this year with your folks. That's going to be fun.
If you do an antarctic cruise, make sure to take an itinerary that goes to South Georgia Island! You won't regret it!
South Georgia is the best part!
Nicely designed small cruise ship. Thanks for sharing
Welcome to the channel Mark and Julia! Way to step up and provide some great footage of the kayaks.
It would be awesome if you could post a video around keeping fit for someone who spends a lot of time travelling. I find so many lounges, business expenses, holidays, platinum perks and business class flights are taking their toll on my waistline!!
Have you seen the nick of him?
@@simontaylor2525😂
Where is the butler, to set the linen draped outside table, for your veranda brunch? Both Seaborn & Silverseas would do this, as would Princess & Cunard for Suites!
Where also, is the linen draped bed tray, for "breakfast in bed?"
Thank you for the gruelling, hard work you do. Few people in the world are willing to expose themselves to the tribulations you do, but someone has to do it! God bless ❤
I assume you are being sarcastic hope so anyway and if you are I completely agree with you. Looks completely out of place also no idea how to dress for the occasion either.
Looking very nice. Thank you for sharing your great trip.
Thanks so much for sharing your experience with this cruise! I've been considering one especially since you can book it with Marriott points, but I think it still has a lot of kinks to work out. Was also surprised it required a tender to get to shore, given the small size of the "yacht"
Good comments about ways to improve, especially for the concierge. Given that it's $2k per day, the concierge is critical at the very beginning to get the most out of your limited time on board.
Something about your videos I can’t stop watching
Great video and very interesting trip. It looked amazing. The ship is stunning!! Well done and very well presented 👍
Lovely cruise overall but all the little mistakes of service etc. would have me hesitant, to stick with the other larger cruises. This is definitely one they should invite you back to, to do another one of these in an updated matter
That's such a shame for such a lovely ship that you encountered some severe detail related issues. The hot tub being "broken" on such a new yacht sounds to me to be more that it wasnt completed vs it being actually broken. Also for the ultra premium price of this yacht, they should not have been so short staffed. This is Ritz Carlton, and in their hotels they have a rather nice staff to customer ratio. The fact that the drinks by the pool were just thrust into some bins with ice and the ice wasnt even replenished, that's a glaring hole. I was just looking at this ship today wondering about sailing on her, but until they get the issues ironed out, I wont do any more than just look at what a pretty yacht it is from the outside.
Dont let this discourage you from sailing ultra luxury in the future. I think you might really like something like Seabourn or Regent. Something that's much more dialed in when it comes to their service as well as the operations of the ship. Seems to me like Evrima was rushed after she experienced plenty of Covid delays already, and she's just not quite ready for the prime time demands of luxury travellers.
I enjoyed watching. Thanks for the tour.
Your luggage is always on point!! Love it, cheers from Canada!
She's a beauty of a ship! Can you do a Viking cruise line through the Rhine?
Probably not glamorous enough.
This is the first full review of the Evrima I’ve seen. It’s an absolutely beautiful ship. I’ve had my eye on it for a while, but for the price it seems like they’re not quite delivering the value. It also seems a bit too sedate for my travel style at the moment. Thanks for the detailed info!
I really enjoy your videos, especially when you show where you are in the ship. Well done 😊
Your production values are exceptional
I would reccommend a galapagos cruise! It was a wonderful experience and more "nature" based than most traditional cruises. The ship we were on only had 100 people!
Has ritz Carlton reached out to you to give you some kind of a refund ? They need to !
Feel like the service issues are mainly because they're understaffed, but that shouldn't be the case for something that considers itself "boutique experience." I've been on 1 cruise my entire life...from San Pedro to Ensenada round-trip. It was via Carnival, and I had an amazing time. That cruise was about $300 or so per person, so this one should definitely be streets ahead.
Looked like a great trip mate! Well done on another top review 😊