I love your thought on contractors being able to leave a review on customers! I have talked about this for years. We need an app where all contracts can review customers.
I have thought about a review system for customers. Wouldn’t it be nice to go look at a customer’s reputation (like they do with us) before signing a contract? A two way review system would be sweet
I agree 100% we should be able to rate the customer. If Google would allow it, it would put a value on a customers review if they had a rating themselves. If I go around posting nothing but negative reviews, then they should have absolutely no credit nor merit. A good form of equality. We recently replaced 220’ of a 300’ foot fence because it was installed incorrectly. The customer gave us great reviews before realizing the mistake. 3/4 of the fence was toe nailed which was opposite of what was in the contract. Our mistake. They were an example of a great customer. We fixed it.
Amen on customer rating!! Im a Handyman/ Remodeling Contractor....i got a 1 star with n no explanation..that was 3 yrs ago and still hurting my overall.
I like the spin, that most people want to see a bad review or two to know you are human and not paid reviews. After watching this I guess maybe I should not have responded to the negative review we received.
Great information and advice Mark! We're hoping that someday Google would implement a resolution system that allows businesses to present proof of their story so that the system can arbitrate the situation. The BBB does this. This will cause Google to regulate the system...which they really do not do at the moment. And that's how we have customers (and non-customers) lashing out on the system. It's a broken system at the moment.
Hit it rite on the head Mark sorry to hear about those bad reviews like you said gives character, I go crazy trying to make everyone happy right or wrong. When you do get anything besides a 5 star it hurts and it seem some people love to hurt buisness without a second thought. That would be awesome to have a rating system for the customers to help avoid the 1 out of 20 bad ones. Have a great dang day
Had customers give us 1 star reviews because we wouldn't do a repair for them on items that we didn't even work on. Do you comminally have your painter repair a washer and dryer?.. Like why are you leaving me a bad review for not accepting jobs that are not in our scope of work. Told me it wasn't rocket science, what is not rocket science, is understanding we don't fix washer and dryers.
@@C0braChicken2 Ha! I had the exact same situation. I told them I wasn't able to do their specific job and they left me a bad review. I called him up and told him I was having a very bad personal situation and would he please remove it (even though he was never a customer). He removed it thankfully.
Some folks are just plain mullet heads. We did a job for the army corps of engineers one time a 12 month job lasted 4 years . Because of all the BS the superintendent on that job for the corps , he was on a bionic power trip. It was unreal what he made everyone do and who knows how much of the tax payers money he wasted . He was a card toting mullet head thats the edited version. Some times you can tell the folks that are going to be trouble. And some folks you just can't satisfy.
I had a customer said his item was lost in delivery time frame it was delivered on time but still left bad review I think some people just love given bad reviews
I’ve thought about the same thing. I’m not sure about the legality and would be afraid of a defamation or slander case coming from it. In most states, the law is heavily slanted towards protecting the customer no matter how out of line they are.
@@SuccessfulContractor True Mark, but the cost of a lawsuit is prohibitive. I now do my own legal work as a result of the costs incurred with a lawyer and have been successful 7 out of 8 times in front of a judge. The opposing lawyers are usually very angry, but them's the breaks. I encourage others to learn the intricacies of the law so they can work on a "Pro Se" basis (for oneself).
Watch their other videos and it is full of screwups. The lesson here is charge a lot with a fixed bid (he says never break down a bid since the customer doesn't need to be asking questions about where their money is going), do quick and dirty work, and then if someone complains with a bad review (and only then) go back and make it right.
@@SuccessfulContractorYour own video's show exactly that. Crap work and redo's when it gets noticed. Even tried to go out of spec on a Wyoming highway job, had the inspector not noticed who know how many corners would have been cut. Bid to the spec and build to the spec. I get get it your out to make a buck any way possible. But teaching other contractors to work that way risks their business reputation.
I love your thought on contractors being able to leave a review on customers! I have talked about this for years. We need an app where all contracts can review customers.
Hopefully I can make this a reality.
I have thought about a review system for customers. Wouldn’t it be nice to go look at a customer’s reputation (like they do with us) before signing a contract? A two way review system would be sweet
That would be nice. Like the Airbnb system.
I’m working on the solution 😉
They have Angie’s List. We need an Andy’s List (what other contractors have to say about working with this customer).
I agree 100% we should be able to rate the customer. If Google would allow it, it would put a value on a customers review if they had a rating themselves. If I go around posting nothing but negative reviews, then they should have absolutely no credit nor merit. A good form of equality. We recently replaced 220’ of a 300’ foot fence because it was installed incorrectly. The customer gave us great reviews before realizing the mistake. 3/4 of the fence was toe nailed which was opposite of what was in the contract. Our mistake. They were an example of a great customer. We fixed it.
I agree
As you go thru the day look at people's faces and see how many smiles you can count!
Amen on customer rating!! Im a Handyman/ Remodeling Contractor....i got a 1 star with n no explanation..that was 3 yrs ago and still hurting my overall.
Im on it!
BING this is your chance to take over Google, let us review customers.
I like the spin, that most people want to see a bad review or two to know you are human and not paid reviews. After watching this I guess maybe I should not have responded to the negative review we received.
It won’t hurt you if you stay humble.
Customer glass door website would be great.
Ask for those 5 stars after every successful job!! 🌟🌟🌟🌟🌟
Great information and advice Mark! We're hoping that someday Google would implement a resolution system that allows businesses to present proof of their story so that the system can arbitrate the situation. The BBB does this. This will cause Google to regulate the system...which they really do not do at the moment. And that's how we have customers (and non-customers) lashing out on the system. It's a broken system at the moment.
Don’t hold your breath for that.
Hit it rite on the head Mark sorry to hear about those bad reviews like you said gives character, I go crazy trying to make everyone happy right or wrong. When you do get anything besides a 5 star it hurts and it seem some people love to hurt buisness without a second thought. That would be awesome to have a rating system for the customers to help avoid the 1 out of 20 bad ones. Have a great dang day
I’m working on the solution 😉
Had customers give us 1 star reviews because we wouldn't do a repair for them on items that we didn't even work on. Do you comminally have your painter repair a washer and dryer?.. Like why are you leaving me a bad review for not accepting jobs that are not in our scope of work. Told me it wasn't rocket science, what is not rocket science, is understanding we don't fix washer and dryers.
@@C0braChicken2 Ha! I had the exact same situation. I told them I wasn't able to do their specific job and they left me a bad review. I called him up and told him I was having a very bad personal situation and would he please remove it (even though he was never a customer). He removed it thankfully.
I spend WAY too much time thinking about the negative review where I and the customer was happy and then review is nasty. 😮
Those are the worst.
Some folks are just plain mullet heads. We did a job for the army corps of engineers one time a 12 month job lasted 4 years . Because of all the BS the superintendent on that job for the corps , he was on a bionic power trip. It was unreal what he made everyone do and who knows how much of the tax payers money he wasted . He was a card toting mullet head thats the edited version. Some times you can tell the folks that are going to be trouble. And some folks you just can't satisfy.
The govt inspectors are the worst. We have one of those jobs now. 🤬
I had a customer said his item was lost in delivery time frame it was delivered on time but still left bad review I think some people just love given bad reviews
Some people definitely do.
I’ve thought about the same thing. I’m not sure about the legality and would be afraid of a defamation or slander case coming from it. In most states, the law is heavily slanted towards protecting the customer no matter how out of line they are.
Slander and libel only apply if you lie.
@@SuccessfulContractor True Mark, but the cost of a lawsuit is prohibitive. I now do my own legal work as a result of the costs incurred with a lawyer and have been successful 7 out of 8 times in front of a judge. The opposing lawyers are usually very angry, but them's the breaks. I encourage others to learn the intricacies of the law so they can work on a "Pro Se" basis (for oneself).
Watch their other videos and it is full of screwups. The lesson here is charge a lot with a fixed bid (he says never break down a bid since the customer doesn't need to be asking questions about where their money is going), do quick and dirty work, and then if someone complains with a bad review (and only then) go back and make it right.
You couldn't be more wrong.
@@SuccessfulContractorYour own video's show exactly that. Crap work and redo's when it gets noticed. Even tried to go out of spec on a Wyoming highway job, had the inspector not noticed who know how many corners would have been cut. Bid to the spec and build to the spec. I get get it your out to make a buck any way possible. But teaching other contractors to work that way risks their business reputation.
Snoogle Hound, you sir, are an expert, and have nothing to learn. Probably not the channel for you, friend. Feel free to move along.
@@SuccessfulContractor No I think I'll watch more of your videos and see what other interesting things I can find and highlight for the audience.
I'll never say no to more views. 👍🏻
I totally agree about rating customers, don't do work for this guy he is a youtube expert and wont listen to a professional, lol
Do you think its unethical that I charge more for customers that I think might give me a headache lol
I’m pretty sure we all do this and it comes with experience to see it ahead of time.
I believe its the correct way to handle it.
It at all!
It's not unethical, it's survival! In fact, I tend to price them out of the game.
Do you do coaching calls?!?
I can but haven’t ventured down that path yet.
Maybe I can be your first lol