Live Webinar: How AI Is Fueling a Customer-Centricity Renaissance in Retail

Brands and retailers have always said they prioritize delivering amazing experiences, yet consumers do not always feel the results.
Join RETHINK Retail and Lily AI as we dissect and quantify the retail industry’s consumer expectation gap, as well as offer practical advice for harnessing AI to close the gap and grow sales.
In the session, we’ll cover:
- New research on the state of consumer shopping behaviors and expectations today (including a survey of over 1k people)
- Hot takes on what’s working, and what's not - gleaned from in-depth conversations with retail executives across the globe
- Where and how AI fits into customer experience innovation and transformation agendas
Register today!

[@mattco39]

Completely Agree on Ahmed as we see retailers are not only looking at AI from a CX, but how it ties into margins and demand forecasting. For us it's a working backwards approach from the desired destination then moving back to data and architecture. Digital Assistants and chat bots running AI are now widely adopted, would love to see what Retail AI 2.0 will deliver.