Life Insurance Claim Agent Chatbot Demo by SmartBots.AI

Automate voluminous, repetitive, and routine queries in the claim process to our Virtual Assistants, built with enterprise-specificity and ML capabilities.
Reduce drudgery for human agents and bring them in for advanced/ complex queries with the live agents’ hand-off capabilities of our Virtual Assistants.
The Rising Role Of AI In Life Insurance Chatbots:
Though one of the most critical industries, the insurance sector has been deemed to be the least innovative. Despite experiencing technology disruption, the sector has been a slow adopter of digital transformation and AI.
AI application in the insurance industry has mainly been focused on Risk Evaluation, Underwriting, Claims Management, and Customer Experience.
The major usage of insurance chatbots has been as Online Agent helping Human Agents in customer conversion and as a 24×7 assistant for customers engaging in direct insurance purchases. However, better usage of AI’s facial recognition capabilities and its ability to track patterns can come in handy for claims analysis and behavioral policy pricing and will create strategic advantages for early adopters.
This demo will show what the life insurance bot looks like on the customer's end and the agent facing the back-end in addition we'll explain some key features: When a customer begins communicating with the bot, the bot will give a series of appropriate suggested replies using machine learning and algorithms.
The Agent in turn can see all of this on their end and toggle ON or OFF, what we like to call cruise mode. The cruise mode went on allows the agent to communicate directly with the customer when it is off the bot will handle communications on their behalf but will suggest recommended messages to the agent which they can choose from or they can just speak with the customer in any way that they see fit whatever makes the conversation flow the best. To use these suggested replies is just as simple as copying and pasting.
That's how SmartBots can streamline the exchange of information both with your customers and their agent.
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About SmartBots.AI
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"SmartBots is a cohesive bot development platform that designs, develops, validates, and deploys AI-powered conversational chatbots that suit the unique needs of your business."