I filled a warranty claim and got approved for a base replacement (mine is bended), I have been waiting more than 4 months and counting for that. My question is: If or a new order they dispatch quickly, why for a replacement with a new one take so long? Is it that they wait for a refurbished one to be available?
Great question Joey, we would suggest contacting Tempur-Pedic's customer care service and asking for an update on the claims process and when you can expect a delivery. Here is the Tempur-Pedic Customer care number 800-821-6621. You can also get help online here: help.tempurpedic.com/hc/en-us/requests/new?ticket_form_id=1500000575301
I filled a warranty claim and got approved for a base replacement (mine is bended), I have been waiting more than 4 months and counting for that. My question is: If or a new order they dispatch quickly, why for a replacement with a new one take so long? Is it that they wait for a refurbished one to be available?
Great question Joey, we would suggest contacting Tempur-Pedic's customer care service and asking for an update on the claims process and when you can expect a delivery. Here is the Tempur-Pedic Customer care number 800-821-6621. You can also get help online here: help.tempurpedic.com/hc/en-us/requests/new?ticket_form_id=1500000575301
@@furniturefair Done that for 4 months now. I see you focused your answer in customer service and skipped my question. 🤔