It is when appts are double booked, people coming in 15-20 mins late for their appts which f's up the whole flow, and impatient ass providers. You dont have time to make a patient feel all warm and fuzzy.
I’m from Denmark (Scandinavia). Here, the employees definitely need to see this video. Here, they’re not welcoming or empathetic. That’s what happens with our “free” health care, I guess.
No comments??? No wonder no one knows how it is supposed to be done. You'd think that acting like a happy human would suffice. 97% of my rooming experiences having me wanting to "just leave". The greeter who opened the door never gave me her name or title at an obgyn office. She actually called me "sweetie" after telling me to remove my pants. She'd counted out 4 gloves so I remained clothed and waiting for the Dr. to come in. I needed one swab done and this MA was planning on watching. A lady Dr. wanted her there as a witness. Hell no I thought. I haven't vetted "Morgan". She was half my age and that compounds the disrespect. I got directions from the Dr. & did the swab myself. When the Dr. didn't even reprimand her employee, it was my last visit. "It's ma'am or sir NOT dear darling honey or sweetheart." ~Tell the world what they should have learned their first week on the job.
@@leangroundbeef2322 i think shes complaining about her MA calling her sweetie, which i think is disrespectful and not a proper way of greeting a patient, but the rest idk, i think she wants the MA to do the swab.
yeah I was like that would not be good. First of all you do not know where they are hurting and touching them can aggravate their pain. I know that from personal experience. Second of all you do not know what their religious background is, they may not like strangers touching them. Thirdly like Milky way said they could have personal trauma that does not like being touched. Or perhaps they’re on autism spectrum and they do not handle people touching them well. Overall just not a good idea!
Transactional style is mostly common in almost all cultures I am sure.. As an RN my personal opinion would be to more warming to the clients and giving up all perfunctory actions to them...
Awesome transformation! This should be a mandatory video for all medical assistants.
LMAO, every doctors office I've been to they have done the 'transactional' greeting
Same here lol
the first scenario is so common...I thought it was normal practice.
It is when appts are double booked, people coming in 15-20 mins late for their appts which f's up the whole flow, and impatient ass providers. You dont have time to make a patient feel all warm and fuzzy.
The Keyboard drag at the end of the "Transactional" was great lol
I’m from Denmark (Scandinavia). Here, the employees definitely need to see this video. Here, they’re not welcoming or empathetic. That’s what happens with our “free” health care, I guess.
Best video ever! Thank you so much!!
Thank you for your explanation 👍 and sharing.
No comments??? No wonder no one knows how it is supposed to be done. You'd think that acting like a happy human would suffice. 97% of my rooming experiences having me wanting to "just leave". The greeter who opened the door never gave me her name or title at an obgyn office. She actually called me "sweetie" after telling me to remove my pants. She'd counted out 4 gloves so I remained clothed and waiting for the Dr. to come in. I needed one swab done and this MA was planning on watching. A lady Dr. wanted her there as a witness. Hell no I thought. I haven't vetted "Morgan". She was half my age and that compounds the disrespect. I got directions from the Dr. & did the swab myself. When the Dr. didn't even reprimand her employee, it was my last visit. "It's ma'am or sir NOT dear darling honey or sweetheart." ~Tell the world what they should have learned their first week on the job.
wat
@@leangroundbeef2322 i think shes complaining about her MA calling her sweetie, which i think is disrespectful and not a proper way of greeting a patient, but the rest idk, i think she wants the MA to do the swab.
@@apdroidgeek1737 😂😂
@@leangroundbeef2322 😂
I do.the second one I can't help.it it's part of my.personality
Funny feeling LPN right is probably usually cold
Whoa don't touch, you don't know if they have past trauma. Do not touch without permission. It's considered battery!!!
For real?
@@wanderer8041 nah, they're incorrect.
yeah I was like that would not be good. First of all you do not know where they are hurting and touching them can aggravate their pain. I know that from personal experience. Second of all you do not know what their religious background is, they may not like strangers touching them. Thirdly like Milky way said they could have personal trauma that does not like being touched. Or perhaps they’re on autism spectrum and they do not handle people touching them well. Overall just not a good idea!
Yes, 100% I noticed this too
Exactly!
Transactional style is mostly common in almost all cultures I am sure.. As an RN my personal opinion would be to more warming to the clients and giving up all perfunctory actions to them...
i took a nap well watching this XD
Lol @ shaking a pts hand.