A Mantua family lost $22,000 after a phone call they thought was their bank
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- čas přidán 1. 05. 2024
- A family from Mantua got a shocking surprise after they thought they were talking to their bank. Turns out, it was a sophisticated scam that ended up taking thousands from their accounts.
Apparently being anti social and never picking up my phone has indirectly protected by bank account.
I never answer my phone. If it's legitimate and important, they will leave a voicemail.
Me too
@ianbattles7290 Even then I'll call the number I have or Google for the number I won't call the number left for me.
Definitely, if they call, dang it all! Don't trust them! Contact your bank, directly!😅
😂staying poor has helped me.
Your bank has your money. They don't need to call you to take your money
Are you dumb yes they do you can’t just take money dumb A
Don't think that was the case here. Scammers alerted them to suspicious activities on account which a bank would do as well alerting customers. In this case however, the scammer got her to forwarded incoming calls to them as well which was the real aim that gave them an in to her real account info.
Dude. I'm a vet, and nothing I ever did in service compares to the most amazing effort you and your colleagues give to protect and enlighten the public in general to this horrendous threat to innocent people. Much respect. *Grind Techiei* !!
Feel So Bad For All The Elderly Folks That Have This Crap Done To Them By These Spineless Chumps! The Thought Of All The People This Happens To Everyday Just Sickens Me Horribly! *GRIND TECHIEI* Keep On Doing What Your Doing ! You Deserve Some Sort Of A Huge Reward for coming to our aid, a noble peace prize
I just don't understand how so many human beings can be so heartless to people like that. Grind Techiei I'm so happy you were able to save her money and made us more aware. No doubts You guys are amazing.
I ignore every call unless the number is in my directory, if it’s important a voicemail will be left.
Not necessarily. I advertise my apartments on Craigslist. If I don't answer the phone, they don't leave a message, they go on to the next one on the list.
@@crand20033 Thankfully I don’t have your problem.
So Nursing home calls, mother is dying but I don't pick up the phone because it "might" be a Scammer? You all have sh-t for brains!
Thank you! It’s so easy. I don’t understand why everyone doesn’t do this.
@@caroldevitt1156 Because sometimes you need to advertise anything you have for sale or rent. Including your house or car or rooms.
Anytime a bank is calling you…they’re not…
This is getting out of control. Usually, the victims somewhat made themselves vulnerable by giving out information or a one time password. These scammers did not. They had her account transaction history, caller identification showed it was from Chase and Chase independently confirmed the fraud. Chase has to do better. They are the Boeing of these scams.
Can only imagine how these parents feel 😡😖
Probably an inside job. The bank should be required to explain why they think she caused this loss.
Call me old school, but I never, ever conduct banking business online or over the phone…I drive over to my bank in person and talk to a real, live human! Easy! 😏😏
Okay, Boomer...
@@Herbie11 Hey Herbie, baby, I’m talking about how to keep from getting scammed…or didn’t you know that that there are STILL real banks housed in REAL buildings? Now go back to playing with your crayons…🤓🤓
Better Boomer than broke…👍🏿👍🏿👍🏿👍🏿👍🏿
i completely agree with you, but the frauds don't. So if banks allow online/mobile banking of large amounts, then the customer loses that protection. Chase has to change their policy, otherwise scammers will continue to take advantage of that option. I've never even made a wire transfer in my entire life.
Be careful. Unfortunately, there are people that follow customers coming out of a bank.
You should be able to sign a form that says you don't allow wire transfers unless you show up in person at the bank to request it
But you will request it if the caller says you won a sweepstakes prize but you need to pay the taxes first to receive the 50 million dollars.
You hang up and call your bank.
They did..............
Guy failed to tell them that his wife was on the phone with someone who called from their bank. Male ego meant well but failed the mission
No no no! That’s how they get you! They don’t hang up and so you think you’re calling your bank but they are there taking your call. At least on some types of phones
How many times do we need to warn people???
The bank doesn’t call you!!
Anyone can put anything on their caller ID!!
Bank of America calls me and sends texts when they suspect fraud. It has helped out several times. Now when someone says press *72, that should have been a big red flag!!
Not true, my bank calls me all the time to promote loans and offers and stuff
I bank with a major US bank and they have called me on at least 2 occasions. I thought it was a scam as well but was able to confirm it with the bank
Banks DO call you if there is suspected fraud on your account. We've had many $$$ saved because of them calling us about it
Fr! And if they do call you and it’s really important, they’ll leave a message. AND YOU CAN CALL BACK THE OFFICIAL NUMBER ON YOUR CARD TO VERIFY.
The way I had been getting sooo many calls from Chase recently, like 3 or 4 times a day, even Sundays. but I never answered. I owe them money lol.
You need to pay them if you owe them money.
😂😂😂😂
Lol, that's the only time they harass you!
@@lisabrightlyActually no business do this, this is harassment. 😅
I can't image how tough it would be to decide which position to play in the fight against these con artists. It is imperative that the past not be forgotten!! Regards to the *Grind Techiei* team for accepting this duty and fighting these evil swindler’s
I had a scam call and the caller ID number was my phone number
I've gotten numerous calls that were supposedly from my own number!!!
I had calls come in from all zeros.
That happened to me too. I felt like I was in the old tv show the Twilight Zone.
That has happen me too. Never answerd it as it was extremely suspicous and stupid on the scammer.
I love the fact that victims could leave that message for the scammer. They were able to tell that guy off AND they're no longer victims! Grind Techiei - You're an incredibly strong Dutch hack and that's why I'm watching you! Keep up the good work,
There are some pieces missing in this story
That's exactly my thought. They're not telling us the whole story. It doesn't make sense to steal someone's money with all the info they told us in the clip.
I think because they're Trump supporters they're hiding some info
She must've given a password or something, or they could use her voice ect. Thank God I have a bank that requires me to go in person to complete a wire transfer.
Watch to the end of the video. They were told to press *72 on their phone.
@@bookbag6432what bank?
Thanks so much for exposing scammers... They are a plague to this world and what you are doing is admirable and amazing! *GrindTechiei* I'm your big fan!
In one of the articles it was mentioned that scammers had the mother enter *72 into their phone which enables call forwarding. Then when Chase bank called to verify the wire chases call was forwarded right to the scammers.
*72 has been around since the 1980s. How did this woman not know about it? She just surrendered to the scammers to the point of being a participant in the deed.
you don't simply verify a wire transfer without authenticating who is on the phone. You can call someone's number but someone else can pick up that phone so the client is not authenticated unless it goes through the verification process. So this was caused by a security gap with Chase and not with these people. Sure, it was stupid to do a *72
She claims they didn’t give the scammers anything… well why did they call her then? To talk about the weather ?
I never knew about call forwarding either
@@sbkpilot1 They may have done that, but they usually verify with birthdate and/or last four, which are utterly insecure pieces of information
@@supportmytroups7 I'm a boomer I use bank to pay bills on line home computer. I don't have a I phone. Those phones are trouble
Every single time I hear about this it’s always Chase, chase, chase!!! Something is fishy!! I wonder who inside chase bank is possibly helping and apart of these scams?????????
I said the same thing...
Yah....that's what I'm wondering too....
Maybe but no, most likely a scammer outside of chase.
I told everyone to "Put your cash under your mattress. And they all laughed at me.
... then the house caught fire....
I have a Chase CC but I don't have a Chase Bank Account.
I've been hearing so many bad things about Chase in regards to people losing thousands of dollars through scammers I'm really starting to think it's an inside job...🤔
It is 💯
those poor girls, ppl get scammed everyday but I hate to see kids robbed of their tuition money
No one’s going to college on $22,000. They’re trying to get sympathy.
Phoenix University
@@lorirogers9304lmao!!!😂😮😅😊
@@lorirogers9304 Ik you didnt go to college if you dont think so😂
@@lorirogers9304 community colleges are cheaper if you live in the same state.
Chase needs to up their game, disgraceful response to serious theft.
People need to boycott ! They are tacky!
Chase isn’t the problem. Dumb people are the problem.
@@coolaideevens8678 Boycott Bank of America and Walmart!
The lady screwed up, not the bank.
How is it anyone but their own fault? People make their own decisions, they need to deal with them and the consequences that go with those decisions.
Never answer the phone.
Big money 💰
unless the number is on your contact list and your phone gives the name.
The bank will put a freeze on The account until it's verified it's you
They are not telling the whole story good for them. They did give out their information.
It’s exactly what happened they did
They’re honestly just dumb 😭 that scam isn’t as “sophisticated” as they want us to believe lol
that was their basic mistake. Never give any information unless it's in person, at the bank or official office.
@@2riel no information was given and we called the real Chase within minutes of the call. Chase did nothing to freeze our accounts.
Holy shit.... it was really an emotional roller coaster. such a long journey, glad to see the recovery complete and *Grind techiei* even broke down that scammer to the point where he admitted to the scam, got his son involved, and really made him reflect on his actions...just wow. Well done,
My husband and I was scammed twice last year, totaling losses over $550k. It was a lengthy process involving federal intervention to get our money back. We need more people like Retrievebackteam taking a stand against these criminals. Much love and support from California.
There is immense pain in losing a large amount of money but to garner courage to speak about it says a lot about the person’s great character.
I got scammed out of my retirement money but I was new to it. thanks for sharing will definitely get in touch with them
Sorry about that, just don't understand how so many human beings can be so heartless to people like that
Is this real or just an advertisement for Retrieve Bank?
C'mon, no one is dumb enough to believe your nonsense. Your domain is newly registered. Only IDIOTS will fall for it. To everyone who don't understand this reply, Chaim127 is a scammer trying to lure you to use their newly created website to steal your money.
The parents fell for it and they should be the ones that make it right with there daughters and either pay them back in payments or pay for there student loans
I have my phone set up so that it doesn’t allow phone calls from any number not in my phone book. Plus I don’t answer unknown callers etc. I’m not important enough for folks to call me.
To do this on an iPhone:
Tap Settings
Scroll to Phone and tap it
Scroll to Silence Unknown Callers and tap it
Turn it on
This is why I only answer calls through my contacts and all the other calls go through silent, so I don't pick those up. If it's really important they can leave a voice mail, but they almost never do.
Me also. And my phone always says scam likely when somebody’s calling that I don’t know.
My bank hasn't called me since the 1990's.
I wonder when the banks are going to sue the news stations for libel. In all of these fraud cases, they make the banks seem like the crooks, but fail to mention that the victims unwittingly aided the scammers. The worst part is, is that the banks do their best to communicate with the customers, who don't bother to read any actual bank communication and then get scammed in a way that was in every bank pamphlet, email, and website.
Chase did absolutely nothing to protect our money. We called them minutes after the call came in to ask what was going on. They saw unusual activity and confirmed fraud and chose not to freeze my account. The bank is 100% at fault. A simple policy to require in person wires and any transaction in large sums would go a long way in protecting customer money.
Look at how the husband is glaring at her in the thumbnail ! It’s a look of contempt and anger.
fam she was talking, he was looking at her and he's upset about the situation. please be so serious not every man is a womanbeater
Banks need to give an option to require you to call in to verify Wire and Zelle transfers.
People blaming Chase, when I guarantee these people did EXACTLY what they constantly tell people not to do. Doesn't matter if they say they didn't, but guarantee they gave the scammers the text code.
I agree,they're not telling the whole truth.
there's definitely more to this story then they are giving. These people got scammed and for that to happen they had to cooperate with the scammers. It's sad but the bank is not at fault.
They gave up their password probably on another site and were hacked. I don't believe the couple were all innocent
The problem is they pressed *72 as instructed by the scammers which forwarded all the banks calls to the scammers 3:00
@@lemontea128after you dial *72 you have to dial the number to forward to. The scammers somehow tricked them into doing that. They could be totally innocent just gullible.
Why did the scammers even call if they already had this couples bank info and the couple said they didn’t give out any passwords or code?
The couple dialed *72 which forwarded their calls to the scammer, so when the scammer needed a 2FA code sent it was forwarded to the scammer. So the couple aided the criminals by allowing the bank calls to be forwarded.
After you dial *72 you have to dial the number to forward to. The scammers must have tricked them into doing that somehow.
That's why I always go to the bank in person
Exactly.
Right, but the frauds don't. So if banks allow online/mobile banking of large amounts, then the customer loses that protection. Chase has to change their policy, otherwise scammers will continue to take advantage of that option. I've never even made a wire transfer in my entire life.
@@MariselaCronin Right, but the frauds don't. So if banks allow online/mobile banking of large amounts, then the customer loses that protection. Chase has to change their policy, otherwise scammers will continue to take advantage of that option. I've never even made a wire transfer in my entire life.
And risk getting held at gunpoint to give your money? That's risky too!
I got a text fraud alert and a phone fraud alert. I called the number on the back of my card to verify it. Never respond to your bank phone calls. Luckily it was legit but I had to verify it by the number on the card.
Is Chase won't do something about this kind of fraud, it's apparent they are not a safe bank to trust your money with. Sad !
2 attempts denied. Then they approve the 3rd one for 22 thousand dollars? Umm yea id say Chase is fully responsible.
😂
The source of the customer information is coming from the inside either current or former Chase employee.
Way too many scams coming through Chase and shame on everyone blaming the Mom for this. It could easily happen to you and you'd be tricked as well.
And I don’t say it’ll never happen to me. I’m careful but I learn never to say never.
But they didn’t say how did the scam work that’s crazy how they authorized 22,000 wire transfers without thinking is not a scam
I think we only have half the story. When they called Chase, did they specifically tell CHase to stop the transfer?
They had to have her account number which is different than your debit card number, so either she gave it to them or a bank employee.
I have said over and over, it seemed like a bank employee, current or past
They must have gave their password or something and they're too ashamed to say it. They're not just calling you just to talk, they need something.
Hey go to the bank no phone calls !
I'm sure she thinks she didn't give them information but she must have. If they could get the money without speaking to you they wouldn't call in the first place.
last few seconds of the clip tells you how they pulled it off. *72 (+ phone number). Call forwarding. All calls to the victim's phone number gets forwarded to the scammer. All there's to do is initiate a voice call to verify online wire transfer. The bank automated system calls her number and it's auto forwarded to the scammer's phone. Scammers just need to enter the one time security code given to them over the voice call.
Voila! VERIFIED.
I agree with your 2nd sentence.
Who knows. They can use voice verification for some of these scams. Simply saying "yes" and your name could cost you.
@@lisabrightly
Snopes"
_Primarily, we haven't yet been able to identify any scenario under which a scammer could authorize charges in another person's name simply by possessing a voice recording of that person saying "yes," without also already possessing a good deal of personal and account information for that person, and without being able to reproduce any other form of verbal response from that person._
@@lisabrightly that's an entirely different story. They are legitimate telemarketers selling products or subscriptions and yes, some of them are unscrupulous. They'll combine your Yes with their question to get a recorded authorization from you for some payment.
When husband called Chase about the call, and Chase confirmed there was suspicious activity on the account and didn't freeze it immediately, it was Chase that dropped the ball! Investigate it further. Who handled the call? Make the supervisors supervisor listen to the call (because as we all know these called are recorded. This time not to protect the rep, but to protect you). That representative is responsible and Chase needs to absorb the cost the representative caused. Why is Chase protecting the rep but not the customer? Why would Chase keep a poorly trained rep ( a lot of that going around lately, including poorly trained supervisors), and all this bad publicity? Is $22,000 too much for Chase to want you to think it should be accountable for? Well, it's not. Chase can just write it up as a loss. But instead, Chase wants you and your daughters to. That is totally unacceptable. It is so unfortunate to your family to be going through all this. Keep at Chase. Don't give up.
Chase was a major player in the Crash of 2008. I get solicitations from them all the time. NO THANKS
Scammers who already have acces to your account won't communicate with you but simply drain your account. Any further contact with scammers is because they need more access info, which in this case, had to be given by the Manutuas.
So glad I don't have any chase accounts! Scammers target them and chase does nothing to stop it!
There is something they are leaving out. I'm sure the couple helped the scammers out somehow, but just not telling the whole story.
I felt the same. It's like they were torn between wanting to share the story and not wanting to look gullible. If the scammers could siphon away their money with no help from them, why would they call at all?
The answers at 3:00
@@lemontea128But even that’s incomplete. You can’t just dial *72 you have to also dial the number to forward to. The scammers must have tricked them into doing that somehow.
That is the whole story.
@mikekalista5735
0 seconds ago
We called chase within minutes of the call. Chase bank has it recorded as "confirmed fraud". They still did not freeze the account.
Each of these scams I've seen are all Chase Bank. Another good reason to now bank with Chase.
Yeah, some dodgy employees in those banks.
They say Chase is the most secure commercial bank and yet all these scams seem to be happening only there... what am I missing?
lol try Wells Fargo
Never hear any pnc scams
That someone closer to home is playing games. We ALL gotta sleep with one eye open these days.
Your bank will NEVER EVER call you about 'suspicious' activity or anything else for that matter. When will people learn this. Chase is not responsible for someone pretending to be them. If you get such a call, it is obvious that the fraudsters are trying to by pass security measures such as two factor authentication in order to fully access your account
Totally not true.. I’ve had calls about suspicious visa activity, usually it’s legit
But twice in past 10 years it was a fraud nd they shut it down immediately
Pnc
@@bostonlilacYes my bank does call if I use my credit card for stuff outside the USA. It’s an automated call and it happens right after I try to do the charge.
Time for these banks to get it together or shut them down
I have had an account with Chase for thirty years but that will be cancelled within the next few days.
Chase was aware of these attempts to take money from this family, as told in this news segment, but failed to do anything about it. They should have told the family that Chase will have to change the account information so that the thieves couldn’t access the account.
Chase failed this family.
Before this happens to anyone else, I encourage everyone who has an account with Chase to close it and do business with another bank.
Not to long ago they had a scam where people was waiting at walk up chase ATMS and because the timing was so long to logging the customers out of their accounts thieves where able to watch and wait until the customer walked away to access their accounts and withdraw more money and even with it being on camera Chase bank still denied people their claims . I believe a few people got their money back im sure the story is still here on YT. But I said oh I will never bank at chase and I wanted to because they have some decent options.
It happens to any bank and it doesn’t matter if you change the bank.
Do not answer the phone and go to your bank if you have any doubt!
@@ducnguyen-iv9px Lies!
ChAzE fAylEd DiZ FaMiLy
dEy ShUlDuH
How about the family lol? Did they fail themselves? Where are the "they should have" for them? It's their money, after all, yet you expect for the bank to care more about protecting that family's money than the family cared lol.
@@coolaideevens8678that’s wasn’t the banks fault. Those people using the ATMs didn’t end or log out of the transaction right away. There’s an option to do that, thus giving the thieves a chance to make additional withdrawals
My bank will email me about sus activities but never call.
I can't even cash my paycheck at the bank without showing multiple forms of ID, so how does somebody else access your account without your permission???
Stick with your bank. Chase could care less. IF they required photo id/in person transactions on wires or large transactions scams/frauds would be greatly reduced.
Chase SUCKS!!!!
Disgusting how banks don't immediately help their customers. At this rate you might as well keep cash in a mattress.
I do.
Remarkable job, Grind Techiei -I'm delighted you're out there fighting these jerks. We must do everything possible to protect the elderly and the general public from these vile con artists! You deserve it!! Big up, brother, you deserve the Nobel Peace Prize for keeping us safe,
if you talk to your bank call them back on the listed number.
If the scammer don’t need otp or anything, why the call in the first place, something missing here.
Truly GrindTechiei is the exact type of hero that the world needs right now. Not all heroes wear capes. Thank you for saving so many people from being scammed and exposing who the scammers really are,
Normally wire transfers don't customers need to go in to the bank and sign in person to proceed?
Not at Chase.
You can submit the request online. Some banks call the customer's phone (on record) to verify the request.
i USED to bank with chase but they are a bunch of crooks, and closed ALL my accounts with them,, and dont have any scammers calling me anymore,, so WHO do you think the scammers REALLY are? HMMMMM
Chase should be responsible
Why?
It’s been all over the news about these bank scams warning you to hang up and call your bank. So how’s it the banks fault.
No one is responsible for anyone’s ignorance then blame it on someone else, never their faults in the first place.
I did not hear, not once, this couple stating they asked the bank to block the transaction and investigate.
They’ve explained this in each reply. They spoke to the bank after two failed attempts to transfer the money and told them it was fraud but the bank didn’t put a hold on the account. Then the third attempt was successful. I’ve heard this story with other banks too. The banks don’t have or don’t follow procedures to deal with fraud. Then they refuse to return the money even though it was their fault. They don’t care because they are not going to take responsibility anyway.
Chase seems to have a huge problem working with customers and refunding their money in cases like this.
Because it’s not chase fault. If you fall for a scam, how is that someone else’s fault? Chase owes them nothing.
Chase can't afford to payout when someone been scammed... then Chase becomes the victim when they find out the customers who said they were scammed.... are the scammers😂
After the bank was contacted and told it was fraud, they didn’t put a hold on the account and another attempt went through.
@@thewebdiva5903 wouldn't it be the customer who would put a stop on their own account?
I would just tell the bank, "Stop payments on everything and I'm on my way to the nearest bank!" And I would ask for an confirmation number(that they did put a hold on my account).
So heartbreaking to hear this story. Chase bank needs to figure out to provider higher level of security features to protect customers from sophisticated bank scams.
Thank you for saving the victims with videos like this, fighting those horrible scammers is what Marco loves to do. The fact that there are so many donations thanking this Grind Techiei for what he does gives me hope for all humanity
I still don't understand how the large transfer went through - especially when the husband contacted the bank directly and alerted them to fraudulent activity going on.
CHASE is wrong. This is so unsettling.
The only time you should listen to your bank over a phone call is when they say..
"Come into a branch and see us".
The poor girls can't even afford a pair of jeans.
😂
😂 🙄
They bought them jeans like that, or cut them up like that.
Plot twist: it was an actual Chase bank employee who worked the system, call them and execute the scam!!!
Praying for the mother.She really loves her family.thousands of people scammers stealing money on phones.
And of course it's Chase bank again. They are the worst.
I think I have seen almost 60 videos about this topic, and always is the same, a text then a phone call, there is no need to anwers the text message in the first place, once you answer the YES or NO question you are done, they got you. First and most importanly call your bank
ppl need to stop using chase bank as well as B of A ... ppl need to pull their money out of chase and take it elsewhere
Why? The banks are not responsible for someone’s ignorance.
@@AI_MIT_71 it is not ignorance that the scammers are spoofing numbers and somehow acting with the same way as if you are talking to the bank and ppl think they are dealing with their bank. there is some cases where they get a text from the bank and it is the same number as their past texts from the bank and it shows in the history of texts from the bank. these scammers are getting harder and harder to tell if they are or are not the bank. there is steps the banks can do to make sure that the transfers going on is from you but they refuse to do it and say it falls on the person to me it sounds like the big banks are chickening out.
@@AI_MIT_71But they are responsible when fraud is reported and they don’t put a hold on the account.
Banks will never call nor will social security.
I'm beginning to wonder if this is an inside job at Chase. Someone has access to your information.
Sorry they got took but they fell for it. Sometimes I feel like I’m being mean for refusing to even talk to someone on the phone but you can’t trust who is on the other end.
They don’t call you
Sue Chase Bank!!!
😂
The scammer(s) must have had someone on the inside feeding client information to them. Probably some stupid girl whose BF would "love her soooooo much" if she just did this one thing for him, then, of course, they would be on Easy Street forever.
right
Everyone should close their accounts with Chase. This is like the 3rd video where Chase was involved in scams.
When will the authorities get wise to the fact that these are inside jobs. The bank employees are doing this. How else would they have bank account numbers and transaction history?
Now boys and girls let this be a lesson to you: Never ever answer random phone calls you aren't sure about.
Not the whole story here. And dont always believe what your call ID says. 🙄
I dont answer the phone anymore 😂
good choice
The bank will never call you. BOA says they dont call customers. But can happen to anyone, well not everyone because some of us are just not that gullible. Always call the bank yourself. Anyone can put any name on a caller ID
They did call the bank and Chase didn’t put a hold on the account.
Great accomplishment, *Grind Techiei* , Thank you. for putting your best foot forward on a daily basis protecting the less aware people. It is fulfilling to work with you. Fantastic lost funds retrieved back job, high star boss,
People have to stop wondering how people live with themselves for scamming people 🙄 it should be no surprise that there are desperate, awful people who don’t care 🤷♀️.
So, The money was transferred from one bank account to another bank account. Who owns the other bank account???
Fools and their money are soon parted.
People need to stop being stupid. Financial institutions almost never call you on the phone. Tell them you'll call back and look up the phone number on their web site or in their app.
This guy does more to prevent and stop online scammers than the FBI Grind TechieiYou're not only closing down scammers but also educating the public, making them aware. Well done;
Chase is in big trouble about this. They are thoroughly liable.
No, they're not.
I don't know how Chase knew all that, but they were fools.