Video není dostupné.
Omlouváme se.

How to fit frames and influence people

Sdílet
Vložit
  • čas přidán 13. 10. 2014
  • This video about effective dispensing follows a patient journey, from entering the practice to ordering spectacles. Sally Bates shows practitioners how to instill confidence, interpret the patient's needs and wants and how to turn these in to the best recommendation. We look at how neuro-linguistic programming can be used to enhance patient understanding. We discover how to match frame colour and style to faces and Ms Bates demonstrates how to take frame measurements, including dispensing a bespoke frame.
    0:31 Intro
    0:54 Welcoming the patient
    4:16 Creating a lasting impression
    7:17 NLP and the patient
    9:55 Choosing frame colour and style
    16:34 Fitting varifocals
    22:15 Measuring the patient
    23:26 Adjusting the frame
    25:19 Recommending and demonstrating lenses
    27:43 Occupational lenses
    30:45 Making recommendations
    32:00 Tints
    35:16 Dispensing a bespoke frame
    42:29 The farewell

Komentáře • 87

  • @rhaebeam
    @rhaebeam Před 6 lety +21

    you are the most caring and precise eyeglass lady ever!! thank you!

  • @brianjeemail
    @brianjeemail Před 3 lety +5

    Superb video.
    I have never had my progressive eyeglasses done properly, and it is not hard to see why after watching this engaging video.
    Here, across the Bay from Apple, in the 21st Century still, the way the fitters have used to determine where the focal points should be placed on my progressives was by asking me to focus with both my eyes open, at their nose, after which they reach across the counter with their felt tip pen to scribble a splotch. I am not kidding.
    I really like the idea of the template. It's beautiful. I'm going to draw a picture of one, maybe decorate it with a smiley face, and bring it to my upcoming visit to the optician.
    This video was a very helpful tonic to the frustration I've been experiencing for some time. Thank you for sharing your positive spirit, too.

  • @Q.7
    @Q.7 Před 10 měsíci +1

    Instead of me as a glass wearer watching this, every optician should watch this.

  • @elvisvelez6609
    @elvisvelez6609 Před 2 lety +1

    I’ve been wearing glasses/spectacles for 32 years and I’ve never had anyone take that much time to find me a nice pair of glasses. Cool video for sure …thanks

    • @MsTracyBennett
      @MsTracyBennett Před 2 lety

      That's unfortunate! Because opticians should be doing most of that! The color cloth swatching is a bit outdated but no less illustrative. If you live in a licensed state, always make sure to request and work with a licensed optician. They will generally be more knowledgeable and should do more of these things.

  • @phototristan
    @phototristan Před 3 lety +7

    I really wish more opticians would follow the advice here and not just try to sell based on fashion, selling the most expensive frames and thinnest lenses by default. This unfortunately is the norm, and not always the best for the patient.

    • @MsTracyBennett
      @MsTracyBennett Před 2 lety +2

      I couldn't agree more! If we're doing our job... the sales will take care of themselves. We don't need to rip people off or make them feel uncomfortable.

  • @ssylweczka
    @ssylweczka Před 6 lety +10

    This video is so helpful! Thank you Sally! So glad I came across it😍

  • @Hapagurl68
    @Hapagurl68 Před rokem

    Excellent instruction and knowledge. Thank you

  • @ThaBeatHunter1987
    @ThaBeatHunter1987 Před 6 lety +5

    What a great video, perfectly put together and very easy to understand.
    I work for the largest opticians in the UK, where is this impressive opticians and how do I get a job working with this incredible woman !?????

  • @ItachiAli1993
    @ItachiAli1993 Před 8 lety +8

    Thanks for producing this informative guide
    It really helps me in my dispensing :)

    • @anonymousperson8211
      @anonymousperson8211 Před 7 lety +1

      Itachi Uchiha how did you go about getting your job? Did you go to school? There are no schools around my area at all. Interested but feeling lost on how to get started. Thanks in advance

    • @jeanemakani6468
      @jeanemakani6468 Před 6 lety

      Itachi Uchiha l

    • @truthbomb2184
      @truthbomb2184 Před 6 lety

      Nice one bro

    • @user-qx5cn1si1q
      @user-qx5cn1si1q Před 4 lety

      Damn... so many Uchihas here. What, you all got resurrected again ? xD

    • @ItachiAli1993
      @ItachiAli1993 Před rokem

      @@user-qx5cn1si1q hehe of course

  • @yvetteneal6431
    @yvetteneal6431 Před 3 lety

    So far the optometry information is so helpful.

  • @jianlisheckell8881
    @jianlisheckell8881 Před 4 lety +2

    Thank you very much! I did learned a lot from this Video.

  • @midnightdarkchocolate
    @midnightdarkchocolate Před 5 lety +7

    That title is too amazing 😂

  • @keciameecia
    @keciameecia Před 2 lety

    This is a very informative video. Because my eye doctor does talk to me like you were in the video

  • @emill2119
    @emill2119 Před 2 lety

    incredibly helpful video

  • @WAhmed-gi6qd
    @WAhmed-gi6qd Před 6 lety +1

    Very excellent presentation spot on I wish every one must visit ur shop and expertise 😉

  • @bertiepimplebum5633
    @bertiepimplebum5633 Před 4 lety

    I'm looking for two-pair of new specs. I've £500., to spend, with an NHS Voucher. Previous specs have skin-depth lines on my temples. One of my ears is 8mm lower than the other. I've never experienced spectacle fitting as shown in this video anywhere. I usually have varifocals with many
    additions.
    Purchasing specs online is OUT!
    Thank you, Sally Bates and Optometry Today for this truly excellent video.

    • @BluJns
      @BluJns Před 2 lety

      I cut hair. Everyone has uneven ears! So crazy!
      You're not alone. : )

  • @Lysse9
    @Lysse9 Před 6 lety +1

    This video is very helpful thanks.

  • @ebrahimwaheed7296
    @ebrahimwaheed7296 Před 5 lety

    Wow that is Really Great Training Material For all optician thank You so Much

  • @maderianjohnson7856
    @maderianjohnson7856 Před 3 lety

    I really 👍 liked those blue & gold eye 👓 glaseses on that client, they really fit her face nice nicely & they were very stylish & they also made her look younger! 😃

  • @iclassy948
    @iclassy948 Před 3 lety

    Great informative video. Thankyou

  • @bizzibaby
    @bizzibaby Před 3 lety +3

    Where do you buy your optical calipers? The supplier I use for tools doesn't have anything near that comprehensive.

  • @JulietManx
    @JulietManx Před 3 lety

    Brilliantly done

  • @katzpujama568
    @katzpujama568 Před 3 lety +1

    Thank you 💕

  • @uiiojjnmkki
    @uiiojjnmkki Před 6 lety +2

    I’m interested in become an optician. What other videos can you recommend.

  • @wilmacolquhoun290
    @wilmacolquhoun290 Před 2 lety +1

    Wonderfully presented in every way in regards to sales but just a bit too much emphasis on this aspect especially as it was not what I expected. Rather I expected a lesson on understanding my prescription and choosing flattering styles but I do think this is a teaching video for the workplace.

  • @typicalgamergirl
    @typicalgamergirl Před 2 lety

    i love how you adjust the glasses for people with no ears

  • @raktimdas3840
    @raktimdas3840 Před 5 lety

    Very nice demonstration.

  • @keciameecia
    @keciameecia Před 2 lety

    Hi I was wondering what kind of glasses should I get? I have a circle face w/ highcheeks. My husband says for me not to get ones that sit on my cheekbones. Because they make me look old. I'm going to my eye doctor appt soon. Your help would be greatly appreciated. Thank you

  • @keciameecia
    @keciameecia Před 2 lety

    Hello, I was just wondering what shape of frees should I get for my glasses. Because I have high cheek bones. I have a small bridge nose. Can you please help me w/ picking out my frames. I'm going to the eye doctor soon

  • @girlnextdoor0703
    @girlnextdoor0703 Před 4 lety +2

    Better than the lady that helped my son. She just grabbed the most expensive pair and gave them to him, and being a boy, he agreed immediately that those were it and he was done. After that, it was like pulling teeth to get him to try on anything else. $600 dollars later, here we are.

  • @joeytrentacoste2855
    @joeytrentacoste2855 Před 7 lety +13

    Just a little FYI, as an LDO from Miami, I wanted to let you know that your red frames are resting on your cheeks. It doesn't look like they are the right fit for you.

    • @donmilland7606
      @donmilland7606 Před 6 lety

      wrong!

    • @bizzibaby
      @bizzibaby Před 3 lety +1

      First of all don't be a jerk. Second of all many people feel their glasses fit more securely when they touch the cheekbones. And when you take into consideration the improved vision from panto in a multifocal lens, of course peoples' glasses will often touch their cheeks.

  • @donmilland7606
    @donmilland7606 Před 6 lety +1

    wow wished i saw this a long time ago!

  • @otiebrown9999
    @otiebrown9999 Před 3 lety

    Great.
    Can you help me go from 20/50, to 20/20, naked eye?
    I need it for FAA flight qualified.
    Is that change reasonable.
    Or should I do it myself?

  • @danielogbu6939
    @danielogbu6939 Před 3 lety

    Can this service be provided for international clients?

  • @bharat007ification
    @bharat007ification Před 3 lety

    Can you show me the ‘ requirement form ‘ that you give the patients ?

  • @alieuconteh5192
    @alieuconteh5192 Před 2 lety

    How can I be a qualify Optician ?
    Please 🙏 help me. I want to be an optician.

  • @TheWorldisSoDivided
    @TheWorldisSoDivided Před 4 lety +1

    That touching the ear part is weird if it doesn’t do anything. 🤓

  • @otiebrown9999
    @otiebrown9999 Před 7 lety +1

    How does this help me to get out of myopi? Go from 20/40 to 20/20?

    • @Blacksquareable
      @Blacksquareable Před 7 lety +2

      Well, I think that all depends on whether you choose the tortoiseshell or the plastic frames.

    • @otiebrown9999
      @otiebrown9999 Před 7 lety

      +Blacksquareable Hi- obviously, Jakes position is that the spend 45 minutes about themselves - an NO TIME to help YOU GET OUT OF IT. You must get out of it by wise science .

    • @christheother9088
      @christheother9088 Před 4 lety

      Blasphemy!!!

    • @otiebrown9999
      @otiebrown9999 Před 3 lety

      @@christheother9088 - SUCCESS is like that, in Optometry.

  • @omegaoptics5472
    @omegaoptics5472 Před 2 lety

    I am an optician and I just choice that last one before grama said yes

  • @gobindasharma8409
    @gobindasharma8409 Před 3 lety

    Nice Ma'am.

  • @BluJns
    @BluJns Před 3 lety +4

    I feel manipulated!

  • @fredagreasley3866
    @fredagreasley3866 Před 2 lety

    Excellent wish I lived near u

  • @gumb86
    @gumb86 Před 5 lety +5

    Poor Judith, that was quite the ordeal. This Sally women is a bit much, I would absolutely hate to be served by her, it seems she did an afternoon training on NLP and now thinks she's queen of sales. Her insincerity is cringe. Also, as someone else mentioned, POLYCARBONATE!? Jesus, what a shitty choice of lens material, enjoy your chromatic aberration Judith. I'd go Specsavers if I were you.

    • @jeffc.9421
      @jeffc.9421 Před 5 lety

      James, are you really that ignorant or are you just being a dick?

    • @hugoboss0011
      @hugoboss0011 Před 5 lety +1

      Why would you not recommend polycarbonate?

    • @jasonmerth5121
      @jasonmerth5121 Před 4 lety +1

      Mr.Stache they technically don’t have the best optics, at least not as good as most high index plastics. However poly is covered by most insurance as well as being more shatter/ scratch resistant.

    • @stephenarling1667
      @stephenarling1667 Před 3 lety

      @@hugoboss0011
      Its Abbé number makes poly more likely to show slight color fringes when looking through the lens periphery. It is not terribly objectionable to me.

  • @zakkoni
    @zakkoni Před 4 lety

    a 2mm Difference whaaaa?

  • @christheother9088
    @christheother9088 Před 4 lety

    Always be closing. ALWAYS be closing.

  • @Unknown-hu4gf
    @Unknown-hu4gf Před 2 lety +1

    The title should read how to be a psychopath!!!

  • @user-mo3ej9qt8l
    @user-mo3ej9qt8l Před 2 lety +1

    I never listen to the 'lies' from the salesperson. :p

  • @keciameecia
    @keciameecia Před 2 lety

    I prefer plastic not wire fram

  • @TheMazinoz
    @TheMazinoz Před 5 lety +14

    Talk about manipulative and deceitful behaviour. Nothing but a glorified salesperson. This just confirms my suspicions about opticians.

    • @CheekyGal301
      @CheekyGal301 Před 4 lety +4

      As an optom student I would just like to clarify not all opticians/optometrists focus on sales but rather they want to help people and are fascinated by vision/eyes.
      However, I can agree this lady's attitude/advice makes her seem sale focused. Her job is nothing more than optical retail, but I can say she seems great at her job!

    • @vantagev8331
      @vantagev8331 Před 4 lety +2

      I think she comes across as professional, and is informing the patient of their choices based on their lifestyle.
      How would you advise she communicate the key features and benefits?
      Afterall, not all consumers are as cynical as you and want to be well-informed and know their choices. Some are willing to pay for professional advice.

    • @Dr.TuRon_Davis
      @Dr.TuRon_Davis Před 3 lety

      What suspicions?

    • @eskee1
      @eskee1 Před 3 lety +3

      Deceit is when you have hateful intentions and manipulation isn't always a bad thing she is being very upfront and transparent imo.

    • @AtticTapes14
      @AtticTapes14 Před 2 lety

      Where do u work

  • @stephenarling1667
    @stephenarling1667 Před 3 lety

    "I don't mind, as long as it fits me" is a logic too seldom seen today.

  • @mercedes-benzbentleyranger1070

    The lady getting frames looks like Mrs Thatcher..just saying

  • @ikalesunflower
    @ikalesunflower Před 2 lety

    thank dispencers nowdays have cut out alot of what you do

  • @melaD333
    @melaD333 Před 2 lety

    Wow.. This is a weird mix of trying to be helpful and trying to manipulate people. 😬 Reading people in order to know how to best help them is different than reading people to know how to manipulate the situation to make a sale.
    16:00 What the? Yuck.

  • @motorbikeray
    @motorbikeray Před 2 lety

    (25:00) Poor patients with one ear or no ears.

  • @chrisrees7054
    @chrisrees7054 Před 2 lety +1

    She's awfully British, isn't she?

  • @KT-hx2ul
    @KT-hx2ul Před rokem

    Exposing the deceptive self-serving sales tactics. Have had these people ruin brand new expensive frames.