CalDigit TS4 | Thunderbolt Station 4 | Set Up Guide
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- čas přidán 24. 07. 2024
- Curious about what it's like to set up the TS4 with your computer? Our support team is here to help and address any pitfalls users may run into during setup. We're covering setup on all supported operating systems!
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Our downloads page: downloads.caldigit.com/
Thunderbolt drivers and software for Windows: downloads.caldigit.com/Window...
Chromebook documentation: support.google.com/chromebook...
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Support Contact information:
Livechat: www.caldigit.com/support/
US Team:
Email: Support@CalDigit.com
Phone: +1 (714) 572 9889
EU Team:
Email: EUSupport@CalDigit.com
Phone: +44 (0) 1993 700 972
Asia Team:
Email: Asia@CalDigit.com
Phone: +886 (2) 2226 0966
All of our support team contact info can be found here: www.caldigit.com/contact/
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Want to get one of our products for yourself? Here's where to find them:
www.caldigit.com/shop/
Stay connected with CalDigit:
Instagram: / caldigit
Twitter: / caldigit
LinkedIn: / caldigit
Facebook: / caldigit
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Chapters:
0:00 - Intro
0:22 - Set Up
4:35 - Windows Thunderbolt Authorization
5:58 - ChromeOS Thunderbolt Authorization - Věda a technologie
Trying to get your hands on a TS4? Don't worry, we're restocking soon! Get all the info here:
www.caldigit.com/an-update-on-ts4-availability/
Silly question: But why does B&H show a quicker availability for the TS4 than Caldigit? Asking for a friend.
@@reginaldwalton B&H is receiving the rest of the first shipment, so they tentatively have some pre-orders available.
@@CalDigitHQ not that I saw. i wasnt able to preorder just says available soon.
@@joeldiramon8538 I was able to order it from B&H two days ago. They may have limited the number of pre-orders.
@@joeldiramon8538 The pre-order period may be closed already or they've gone through all the units.
Exciting product. So glad that the input tb4 port is on the back! Great devices, Love CalDigit!
Best dock I’ve owned, incredibly consistent
I love the TS3 Plus and really like the changes made for the TS4, and the attention to detail.
Thanks for the comment! Glad to hear it!
Just got my TS4!
This video is amazing, Johnathan is great.
Thanks for clarifying the question of connecting with desktop! I've been searching this for a long time! :D
Thanks for this video! it was great to see all drives are connected at the same time simultaneously! this is the main reason why i need it lol thank you! 😁
Just caught your question in the other video. Sorry I missed you until now, but happy to hear you found an answer over here!
The product I didn't know I needed but now can't live without
Glad to hear it! If there's anything we can ever help with, please don't hesitate to reach out!
nice bow tie, oh and thanks for the info; crystal clear.
Awesome video!! Very thorough!
Looks great. Cant wait to try it!
Excellent and informative 👍
I was on the fence OWC or caldigit but after this vid. CD it will be thanks for all the information
Liked this video for a great product and Johnathan.
I'm going to order one just as soon as they come back in stock.
Hello, Thank You For Advice Us. I am impressed.
Already pre-ordered.... I have a TS3 plus, but I can't wait to get this new one hooked up with my new MacBook.
You can always daisy-chain the docks together too, if you're feeling a little wild!
@@CalDigitHQ That is a crazy idea.... hmm... will try it.
Btw Linus really loves your bow tie 😀
Finally!!, a 2.5GbE Ethernet port. micro sd, no more adaptors. Plus 20W usb-c. I need this dock quick!!.
Linus likes your bow tie :)
Super nice Dock for the new MacBook Pros! I'm wondering if it is possible to shut off an USB port on the back when the MacBook goes into standby. I ask because I have a bus powered Audiointerface and I wish it turns off when the Macbook goes into standby.
Thanks for reaching out. There's currently no way to turn off the rear USB ports on the TS4.
Good information
Can I connect a MacMini to the Thunderbolt „Computer“ connector, a monitor via the display port and an iPad Pro via one of the remaining Thunderbolt ports and use the monitor for my iPad this way as well (knock-knock….iPad OS 16 Stage Manager question….). Thank you!
Our TS4 only supports a host connection via the Computer port.
You could do something like this with our TS3 Plus, where both Thunderbolt ports can be used as the host. The caveat is that you will have to unplug one of the host devices for it to adopt the other device as the host. Either way, you are going to have to disconnect one thing and connect the other.
NORMALLY i leave negative comments, but this is well done.
Nice smile and nice Tie ..... No complaints. :)
Hello, the product indeed caught my attention. What I'm curious about is whether, after sending a 4K 144Hz display to my Dell G3223Q monitor through the DP1.4 output, it's still possible to output video to a second monitor using the remaining Thunderbolt output ports with an adapter. Can it handle a 1080p 144Hz or 2K 144Hz display, or will it be limited to just one 4K 144Hz output, and I won't be able to get any video on a second 1080p 60Hz monitor? Thank you.
You can get dual 4k144hz monitors as long as the monitors and computer support Display Stream Compression (DSC), so 144hz at a lower resolution is also possible.
@@CalDigitHQ I'm using M1 Max Macbook Pro. As I mentioned, I don't want to use any compression like DSC on my primary external monitor, the Dell g3223q, because I don't want any compression on the image. Can I use a second 1080p monitor at 144Hz?
@ I don't think DisplayPort 1.4 is capable of reaching 4k144hz without using DSC. The cap is 4k120hz at 8bpc I believe.
1080p144hz would work just fine without DSC. I believe 1440p144hz is also achievable.
Hey, great product. Works great and everything, but is it normal that it makes this high pitch sound when plugged in?
High pitched noise is not normal. I recommend that you get in touch with our support team to get the behavior addressed.
Here's some contact information:
Email: Support@CalDigit.com
Livechat: caldigit.com/support/
Does this dock work RELIABLY? Is there anything different about this TB4 dock (or macOS 12.2) that would make it work with less issues than previous Thunderbolt docks from any brand?
We have seen some unwanted behaviors introduced in macOS 12.2 and earlier versions of Monterey in a small number of computers that has affected all Thunderbolt docks. Particularly, dual monitors do not always reliably stay connected. Again, this behavior does not affect all computers, we have had limited success in replicating it in our testing lab
Additionally, there is a separate graphics related behavior that is affecting a small number of users. When a macOS computer is put to sleep in clamshell mode, some computers may crash when waking up from sleep. This behavior goes back a little longer, to Catalina, and has existed intermittently since on some level, it disappearing almost entirely on Big Sur before coming back with Monterey. This behavior can occur on any Thunderbolt dock with a monitor connected, and possibly USB-C docks as well.
These are very niche cases, and the majority of users will not experience them. Some of the behavior seems to be isolated to a particular computer, where-in we have swapped out an affected computer with an identical one and the behavior has gone away in some cases. We expect that both of these behaviors will be cleared up with a future macOS update and we are reporting all of our findings to Apple to aid in expediting that process.
Hello, how are you? I'm having a lot of problems with the Kernel Task, I believe because I'm using docks that are not certified by Apple. How is this issue with CalDigit TS4? My macbook pro is from 2018, it sucks when I have to connect some peripherals.
We're seeing some cases of Kernel Panics, but it's mostly only occurring when the computer is waking up from sleep, and only to some users. Specifically, we think it's related to the graphics driver on macOS, as the behavior seems to go away when no monitors are connected.
We're working with Apple to get this resolved as quickly as possible and are hoping it's corrected in a future macOS update.
Other than this case, the dock works great and should be compatible with your use-case.
Hello. I'd love to hear if this dock would be able to support dual 4k 60hz monitors with one cable for my Macbook Pro M1 Pro 16" ?
Yes, the M1 Pro lineup supports up to dual 6k 60hz with our TS4. Dual 4k60hz should be supported no problem!
The TS3 PLUS is still a drama when using a Apple MacBook (M1). Every time the laptop goes into sleeping mode it looses connection with the two harddrives (SSD&HDD), saying they were disconnected (when they didn't). Has this issues been solved with the new Caldigit?
Sounds like it may be related to this known issue.
www.caldigit.com/thunderbolt-dock-sleep-mode-related-issues-under-macos-12/
I recommend that you get in touch with our support team concerning the behavior.
Here are some contact methods:
Email: Support@CalDigit.com
Livechat: caldigit.com/support/
Best regards,
Dalton from CalDigit
Hi, I am looking for docking station. This one looks tops of class. Could you please confirm if it can connect with Three External Monitors in Extendend mode (4k - 60 HZ) each and counting laptop's screen as fourth?
(mac and windows).
Three external monitors is not natively supported by Thunderbolt - only up to two monitors are supported normally.
The only way to do this is with a technology called DisplayLink, which works by using a software program to drive additional monitors. This is a bit more work to set up than a normal monitor, so we don't include it in our docks. You can add the tech to any dock yourself with a USB DisplayLink adapter.
Can you also connect a Windows computer, a Macbook and a Mac and other devices to the TS4 at the same time or do you get conflicts?
There can only be one host device at a time. So while you can technically connect multiple computers to the TS4, not much is going to happen.
Some PC to PC or macOS to macOS connections can utilize Thunderbolt data sharing, but whether this is supported is dependent on the individual computers you are connecting.
Nice details...Now with all these ports, do they share bandwidth or are the all independent and each will get the full 10Gbit/s or 40Gbit/s. In other words, If I connect 2 TB4 cables will the ports share and now I am down to 20GBits/s? Thank you... I would like to get one and feature it on my CZcams channel, but if the bandwidth is shared, I will not make a purchase.
Everything shares the single 40Gbps connection, but ports only utilize as much as they need.
Beyond that, all the USB ports share a single 10Gbps USB BUS.
Here's a breakdown of how the bandwidth allocation works on the TS4:
www.caldigit.com/ts4-interface-bandwidth-allocation-and-diagram/
Does the ts4 now support older non thunderbolt mac’s and chromebooks that did not work with the ts3?
The TS4 supports USB-C 10Gbps, so yes, it does support many more "older" computers that the TS3 Plus did not support. But the TS4 is not compatible with USB-A only computers, or the oldest USB-C computers with a 5Gbps connection.
If I don't need charging, can I plug Thunderbolt-computer cable to the 2 Thunderbolt connectors near the one you showed? I wanted to plug 2 devices, only one will be running at given moment and PC doesn't need charging - plugging them both will solve the lack of KVM :)
The TS4 can only connect to a host via the "Computer" Thunderbolt port. Other Thunderbolt ports will not work.
I have 10 non powered external drives (for photo storage) and wish to know whether I can safely piggyback 1 or 2 hubs to the dock (when editing photo's) without impairing performance of the main dock.
It depends on the kind of drives and how much you already have connected to the dock.
If you mostly have peripherals connected like a keyboard and mouse, and nothing that takes up a ton of data bandwidth, the drives are almost certainly fine to use without any performance hits.
I just received my CalDigit TS4, I'm replacing my TS3 with it, my biggest concern is that I'm using an iMac Pro 2017, and I'm concerned with plugging the TS4 Computer Port (98W) into the back of my iMac Pro, can you tell me if this would work, and also, is there a listing for compatible Computers. On my TS3, this wasn't an issue since I did not need to use the Computer Port on it to attach additional devices
You don't need to worry about that at all.
Modern computers are pretty smart, and they are already prepared for this scenario. Basically, every time a charging device plugs into any modern computer, there's a sort of handshake that occurs between the computer and charger, where-in they come to an agreement on how much power will be passed on, if any. In a situation like your setup, the computer will always tell any connected devices not to give any power.
I just picked up a M2 pro. been looking into the TS4 for my desk setup. I think I pretty much get thunderbolt 4 but one thing I'm not understanding: Does thunderbolt 4 work as a hardline like ethernet? I see most setups ethernet plugged into the caldigit and one thunderbolt going to the mac, but I haven't seen any setups explain if they are using wifi or ethernet. coming from pc, please help :)
Yes, the computer will pick up Ethernet connected to a dock as hardline/ connected to the computer. MacOS likes to jump back and forth between all connected internet options, so to ensure it stays on Ethernet you should turn off Wi-fi if you're connected to the local network.
thanks for the response!@@CalDigitHQ
Can ts4 be connected to a windows device through usb 3.0 (using usb-c to usb 3.0 adapter)?
No. USB 3.0 is too slow for the TS4 to operate effectively.
Had to see the bowtie for myself. Was not disappointed. 👍
Hi, many thanks for the video. Do you plan to update the Caldigit Docking Station Utility for MacOS to be native and not Rosetta dependent?
Yes, amongst other things, our engineering team is working on getting it migrated for full M1 support!
@@CalDigitHQ Still?! The M1 has been out for over a year. So hen do you expect it will world properly full M1?
@@adirkse I do not have an ETA at this time. Our Engineering team is balancing multiple projects and are focused on the TS4's release right now.
@@CalDigitHQ I understand. That's why I asked if these problems people have using the TS3 are solved with the new TS4... If not, buying it makes no sense at all.
@@adirkse I'm sorry, I think I misinterpreted your question. The first comment in this chain was asking about when our Docking Station Utility software will work natively on M1 devices instead of through Rosetta. All of our docks can utilize this same software.
It sounds like what you are asking is specifically about TS4 compatibility with M1 devices. Overall, the TS4 is compatible with M1 devices. The largest unintended behavior we are seeing right now is related to the dock's behavior changing when the computer goes through a sleep cycle. The nature of this behavior has changed pretty drastically between each macOS 12 update, so we are working with Apple to get this resolved as soon as possible.
I got the device today, unfortunately there is a loud piping noise when no computer is connected. Can I expect an improvement via firemware? Otherwise, I'm afraid I'll have to return it.
Sounds like you may be experiencing coil whine. This is usually caused by the power supply, and addressable with a replacement. We've seen a few cases of this behavior, and we're looking into changing PSU suppliers in the long term to address this concern.
In the mean time, I recommend that you get in touch with our support team, who will be able to help you with a solution to this behavior. Here's some contact methods.
Email: Support@CalDigit.com
Livechat: caldigit.com/support/
What if you don’t want pass through charging? Can you plug the laptop into a different thunderbolt port on the dock?
No, not with our TS4. You have to use the host port to get a connection.
Here's some additional info on charging in case you're curious:
If you plug in another charger to the computer, like the charger that came with your computer, the computer will only accept charging from one source. Generally this is the computer's charger itself.
Additionally, most modern computers utilize some kind of battery conservation technology that makes keeping the charger plugged in at all times safe for the battery. Some common techniques are slowing charging down to a trickle as the battery approaches full, and bypassing the battery entirely to pull power straight from the charger when the battery is at full.
Hope this helps!
@@CalDigitHQ it does- thanks!
Can I buy it from overseas (I live in southeast Asia)? There's no official distributor of Caldigit in my country
Our Asia web shop may service your region! Try checking out and see if your country is listed.
shop.caldigit.com/asia/
I have the Dell XPS 9720 17. Have the TS4 unable the pair it with my laptop. Need the download
Our support team would be happy to help you figure this out. Here are some ways to get in touch:
Email: Support@CalDigit.com
Livechat: caldigit.com/support/
I just got my TS4 and I am trying out different features of this dock and I quickly found out that the headphone jacks don’t work
When I plug the headphones into my MacBook M1 Max- no problem I can hear the sound
I have already downloaded CalDigit utility apps
Is there a fix for this, please advise
Thanks
Sorry to hear about this! The audio jacks should just work out the gates. I recommend that you reach out to our support team as they will be able to best assist here. You can reach them via email at Support@CalDigit.com
Does this Work withou Thunderbolt i got a Usb C female for charging is this enough ?
The TS4 works with USB-C 10Gbps. If the port you have is charging only, it won't work. The USB-C port also needs to support DP-alt mode or DisplayPort in some way for video to function. Ethernet also will also likely not work on a USB-C connection.
I have installed the TS4 docking station but am experiencing constant ejection of an external Lacie drive. Attempted to instal the TS4 dock utility and it indicates no docking station is installed. Everything is set up properly, so what am I doing wrong?
The Dock Utility should not have an affect on devices ejecting.
I recommend that you get in touch with our support team, as they'll be able to best help you with this case. Here's some ways to get in touch:
Email: Support@CalDigit.com
Livechat: caldigit.com/support/
I just got TS4 this evening, I hooked TS4 to MacBook pro 16 intel, but sadly the ethernet pot not working and also make fan noises when reboot, I have to took the old TS3+ back on the desk... Please get that issue fix...
Here's some troubleshooting to try for the Ethernet Port: www.caldigit.com/ethernet-port-on-the-ts4-or-ts3-plus-does-not-work-properly/
Just bought my ts4 and it was working then it’s stop connecting to the internet, if I connect my M1 MacBook Pro max it work fine so what is wrong?
This support article might help:
www.caldigit.com/ethernet-port-on-the-ts4-or-ts3-plus-does-not-work-properly/
Hi! There are anyway that I connect my mbp to the ts4 but not charging the mbp battery?
Thank you 😊
No. However, if the concern is about degraded battery life, that's a non-issue. Modern laptops utilize a wide variety of battery conservation techniques to maintain long healthy battery life. Modern MacBooks all implement slower trickle charging as the battery reaches full, and many will bypass the battery entirely if a power source is plugged in when the battery is full.
Thank you 😊
Can the utility reconnect the usb devices previously disconneted?
No, the utility cannot do that.
You'll have to either physically reconnect and disconnect the affected drives or the whole dock to repopulate the drives.
I have 144hz monitor and macbook m1, how can i set it up to get this 144hz? Through display port?
If everything is already set up, you can find refresh rate in "System Preferences" and then "Displays". Select your monitor, and "Refresh rate" is towards the bottom of the menu.
If you can't reach your target refresh rate, there may be something wrong with the connection. In that case, I'd suggest you start by replacing cables. Both the DisplayPort cable and Thunderbolt cable would be good to replace. If the Thunderbolt cable is one of ours and turns out to be at fault, our support team would be happy to replace it.
Also, check your monitor's physical settings and check if you have a refresh rate option in there - some monitors can limit refresh rate this way.
Beyond that, our support team would be happy to further assist. You can best reach them via email at Support@CalDigit.com
Sadly I could not get a TS3 to connect to my windows 11 games machine. Unable to get the thunderbolt prompt to work. It has been returned.
Sorry to hear that. If the prompt never showed up, it sounds possible that the software was not installed properly by your computer's manufacturer.
If you decide to try another of our products and it doesn't work out, our support team would be very happy to help get things working. You can best reach out via email at Support@CalDigit.com
Hi. I wonder if TS4 supports dual 1440p 144hz monitors. I'm using a m1 pro MacBook pro. If yes, will there be constraints in which kind of cable to connect them with? How about monitors that are 1440p 165hz? Thanks in advance!
Dual 1440p 144hz should be supported and can work via either USB-C or DisplayPort, as long as the cable is rated for DisplayPort 1.4
165hz is maybe possible, but that's definitely pushing the limit of the dock. We have not had the chance to test with this configuration yet.
Is there a way to connect an HDMI input device to the TS4?
Definitely, you can do that either with a USB-C to HDMI adapter or with an Active DP to HDMI adapter.
@@CalDigitHQ Awesome! Thank you!
Your "Set Up" Guide is all well and good...but now if I could only buy the damn thing!!!
More units are coming! You can find the most up-to-date info right here: www.caldigit.com/an-update-on-ts4-availability/
@@CalDigitHQ Thanks CalDigit. I have an older model but the new one will work better fir me.
I wish this came out a month ago when IT paid for my current dock and element hub...
Hi again! I received my TS4 last week and I can't make it work with my 4K 144hz monitor (Aorus FI32U) and M1 Pro. I only have the option to setup the refresh rate up to 60 hz at 4K. I've tried DP 1.4 to HDMI 2.1 cable, USB-C cable, and TB4 cable and no way. Any clue to address this issue? Thanks!
Looks like your particular monitor can only push 4k 144hz out of the HDMI 2.1 ports. you will need an adapter that supports HDMI 2.1. As you tried the DP port with an adapter, I would recommend you go for a USB-C Adapter. I'll link the first compatible result I've found below:
www.amazon.com/Sabrent-Function-Resolution-Thunderbolt-Compatible/dp/B08Y246V8X
@@CalDigitHQ Many thanks for your reply. I've been testing directly with a USB-C to display port cable from my Macbook to my monitor and for my surprise, it did not work ... After that I guess it has to be an issue between my model monitor and macOS. The TS4 shows the same behavior that if I connect the monitor directly to my Mac, so no issues with the TS4.
@@adolfofernandez9517 If you haven't yet, try a USB-C to HDMI cable. Like I mentioned before, I believe full resolution and refresh rate on your monitor is only supported via the HDMI ports. Just make sure it's USB-C to HDMI 2.1.
@@CalDigitHQ I've just ordered and will receive tomorrow. I will provide an update once I try it. Many thanks for your help and assistance, it is much appreciated
@@adolfofernandez9517 No problem! I hope that cable is what does it for you! Good luck!
Is it normal that the sd slot is very very hot? Is it possible that the high hot temperature damage the sd card? 😢
It's normal for the SD card and the TS4 to get fairly warm. The dock is rated to operate at up to 105 degrees Fahrenheit. If your dock is running warmer than that, I recommend you get in touch with our support team. you can best get in touch via email at Support@CalDigit.com
During the whole video, I couldn't help continually think of SNL's "That's Pat"
now i need to get the new TS4
Hi does it support M1 MacBook Air?
Yes, the M1 MacBook Air is supported with our TS4. Do note that the M1 MacBook Air only supports a single external monitor via Thunderbolt connection, so if you want additional external monitors, you will need to use DisplayLink.
Can I power a TS4 with an external power supply?
Yes, that's possible, but it does have to be plugged into the included power brick.
A nice feature to add would be a power button to turn on the laptop without opening the lid everytime.
Thanks for the recommendation. I don't think that is currently possible with Thunderbolt tech, but it's definitely something we're interested in exploring.
@@CalDigitHQ Apparently this is possible. The following docks have power buttons on them for easy switching on/off. Below are some examples with links:
• Dell WD19TBS Thunderbolt 3 Dock:
www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd19tbs/apd/210-azbi/pc-accessories
• Anker PowerExpand 5-in-1 Thunderbolt 4 Mini Dock:
us.anker.com/products/a8398
• Kensington SD5700T Thunderbolt 4 Dock:
store.kensington.com/collections/docking-stations-1/products/sd5700t-thunderbolt%E2%84%A24-dual-4k-docking-station-with-90w-pd-win-mac?
@@27hdyx6b3ym3w Thank you for providing some some sources to provide your suggestion.
My understanding is that both the Anker and Kensington docks you linked toggle power on the dock itself. This is definitely a feature that some users request and is within our ability to do, but for a variety of factors, our engineering team has opted not to include it in our products.
I understand that what you really want is what the Dell dock is offering, which is an external power button for the physical computer. However, the button only works on compatible products, namely Dell computers (and probably not even all of them). I'm unfamiliar with the ins and outs of how this works, but I understand that there is no standardization for external power button support at all, if it's even a supported operation. My understanding is that no macOS computer even supports this function.
Essentially, if we were to produce a dock with this feature, it would only work for very specific brands of computers. Computer manufacturers can get away with this because the docks they manufacture are accessories for their own computers, but we have take into account all possible computers in our products.
will this be compatible with usb c devices?
Yes, with limited functionality. USB-C connections are limited to 10Gbps bandwidth, versus Thunderbolt’s 40Gbps. USB-C connections also can only support a single external monitor at a time, and the Ethernet port will likely not work.
So this dock is fully functional with windows?
Yes, it can be! Over a Thunderbolt connection it should work flawlessly.
Over USB4, Ethernet may or may not work, and over a USB3 USB-C connection, Ethernet will not work and only one monitor will work.
Can I connect 2 monitors to this device? Thanks!
Yes, the TS4 supports up to dual 6k 60hz monitors as long as the host computer supports it.
@@CalDigitHQ ok thanks. Just ordered it for my MBP 2021 M1Max.
does not work with 16 inch Mac book pro pro max m1. add did not rea ssd - internet also did not work- called the main number for support but no answer ? are there firmware drivers with new m1??
For the internet, I recommend you check out this support article: www.caldigit.com/ethernet-port-on-the-ts4-or-ts3-plus-does-not-work-properly/
Due to increased support cases with the launch of the TS4, our phone lines are more congested than usual. For best support, I recommend getting in touch via livechat or email.
Email: Support@CalDigit.com
Livechat: caldigit.com/support/
thanks for the link! works with ethernet now. when will u guys have the driver for apple usb super drive?
@@shaner36 I don't have an ETA at this time, but we are working on it! I believe it's almost ready, but our Engineering team has been prioritizing some other projects at the moment.
Can the TS4 Support two Apple Studio Displays running at 5k 60H
We haven't gotten our hands on any Studio Displays to test, but our Engineering team has told me that yes, they're supported.
@@CalDigitHQ I have two so I will test as soon as I can get a TS4
@@chicagobob Goodluck! Let us know and we'll add it to our knowledge base!
Please, If I buy the TS4 dock on the Caldigit's web site and select Brasil, will you send Brazil's standart cable instead the US plug?
Yes! We send out the proper regional plugs for wherever the product is purchased from!
@@CalDigitHQ thank you!
@@andrefjoao1 fala amigo, blz? Rapaz, também sou do Brasil e tenho interesse em comprar. Como fará com as taxas alfandegárias? Não ficará um preço muito alto? Ou você não se importa? Heheheheh. Queria um também, mas além do TS4 já ser caro, pagar ainda quase o dobro de imposto será osso! Heheheh
@@brunofischer fala Bruno, como vai? Sim, no meu caso se eu importar, pagarei o imposto mesmo, ou pedirei pra alguém comprar fora e trazer dentro da cota. Vou te dar uma dica. Se vc desejar uma doca thunderbolt 3, busque no site da Avell, que tem uma excelente à venda por 1300K. No site da HP procure a HP thunderbolt dock G2 120W, modelo 2UK37AA por 1600K. No meu caso, tenho as duas e são excelentes e são equivalentes à Caldigit TS3. Vc só vai ter necessidade da TS4 se for profissional com exigências técnicas altas. Aconselho que vc veja essas que eu te indiquei que provavelmente te atenderão, pois já fazem mais do que eu preciso. Queria comprar a TS4 só pra ter o melhor mesmo, pois nem tenho uma internet que alcance essa velocidade de 2,5 Giga da TS4.
@@brunofischer no caso da Avell, ela compra o modelo DKRA100, da Uniwill em Taiwan e coloca a marca Avell no Brasil, e também troca o cabo por um plug C13 de um lado com padrão de tomada 3 pinos brasileiro de outro, e dá garantia. No caso da G2 uso diariamente e recomendo. A da Avell eu comprei e dei pra minha irmã, então eu não testei.
Sadly many are having issues with the ts4 docks causing panic reboots on M1 macs, Ethernet ports stop working suddenly. Caldigit has yet to respond with fixing them yet for the users.
The few reports I've seen that are at all related to the behavior you are reporting has been seen across all Thunderbolt 4 docks, and it's been seemingly introduced with Monterey. Our engineering team is working diligently with Apple to resolve this behavior. In the mean time, we recommend that you keep macOS up to date.
I thought it was a Monterey issue too, when my Caldigit TS3 plus had issues. But it’s not, it might be an issue with Caldigit. Here’s how I figured it out. I purchased a Satechi Thunderbolt 4 dock and it worked flawlessly with my MacBook Pro M1 Max with Monterey.
I really like my Caldigit TS3 plus with all its connectivity, so I didn’t want to let it go. I then connected it to one of the Thunderbolt 4 ports of the Satechi dock and now it works perfectly. The monitors wake up and the external hard drives stay connected. So I am happy to use my TS3 plus thus way.
I am wondering if this is some hardware handshake issue. I say this because I tried the sonnet echo 11 Thunderbolt 4 dock, which seems to be a clone of the Satechi and my external drives kept disconnecting on wake. I then purchased the Satechi on a whim, and it worked! It even made my Caldigit TS3 plus which was connected to it work.
Hope this helps.
@@RM-hy4so Thank you for your feedback. In our testing, we've found that swapping the dock or computer may alleviate the behavior, suggesting that the computer is taking issue with a particular connection that it then remembers, like the hardware handshake you reference. To my knowledge, this behavior indicates a wider Thunderbolt connectivity related behavior.
In any case, it is something that our engineering team is working with Apple to resolve. We recommend that you stay up to date on macOS in the mean time!
@@CalDigitHQ
You might be right about Thunderbolt connections and protocols being inconsistent. I am wondering if Thunderbolt cables also have a role in this issue.
Certainly I seem to have benefited by luck.
I was surprised that 2 similar docks (Satechi and Sonnet) behaved slightly differently, with the Satechi working flawlessly. I used the same Thunderbolt port on my M1Max.
I really like the Caldigit TS3 plus and am delighted that I can now use it again connected via the Satechi. Please consider adding the optical connection again to the TS4 successor.
@@RM-hy4so Thunderbolt cables are definitely another possible factor, at least in general connectivity! We've seen some parts of the dock just fail to work because of an improper Thunderbolt connection. Swapping out a cable, or even just reseating it, can correct the behavior.
Thanks for your feedback on the optical port! We'll definitely be considering it!
jUST GOT ONE, BUT ITS IMPOSSIBLE TO FIND OUT HOW TO INSTALL the firmware update. Cant find it when I need to choose the file from the unzip file. So I gave up doing it. Still, its working well without the upgrade on my Alienware x17 R2
If you just grabbed one, you almost definitely have the latest firmware update already installed!
Our support team can help walk you through the process, and we're working on getting a more cohesive firmware updater out there in the future.
Where I can see the full spects of the Ca;Digit 4 on my PC
I cant find CalDigit on my PC. I know is working, but I cant find it on my Programs, or hardware. I want to see it the way I can see my monitors are conected and give me the info about it.@@CalDigitHQ
Your product is great, but you need to work better in your drivers, and how to find it in the System@@CalDigitHQ
@@suburbanview What do you mean by that? You can find more info about the TS4 in Windows' Device Manager.
You can find the TS4's Thunderbolt firmware version within the Thunderbolt firmware updater software.
can we attach three ts4s to macbook pro 16 m1 max?
I believe the M1 Max and Pro both have individual BUSes for each Thunderbolt port, so yes, you should be able to and get full speeds. Do note that you will only be able to get up to 4 monitors total if you do this, which you could also accomplish with 2 TS4s.
@@CalDigitHQ Thanks for the reply. Actually i am planning to run 10 monitors by using startech dual adapter displays which can turn 1 display output to 2 additional display. There is a video in which the guy attached 4 external displays to macbook air m1 which only supports 1 display, the title of the video is something like 6 display with macbook and mac mini. He used one caldigit ts3 and two startech dual adapters which according to him has an builtin vga s in them. In theory if one port of macbook air m1 can run 4 displays with this setup, then m1max has 3 thunderbolt ports, and one hdmi, so 4 startech dual adaptors for 8 displays, attached to 2 ts4 four display outputs combined, and 2 ts4s to two mbp m1max two thunderbolt ports, and then we are left with 1 spare tb port and 1 hdmi..... they can run 2 for total 10 monitors setup. Don't know if it will work.... if we utilized 3 ts4s for 12 monitors and 1 hdmi for the 13 that should work too. but it messes up the monitor wall array, i need one monitor in center configuration. so it can be 6 for 2 rows of 3, or 9 for 3 rows of 3, or 10 for 2 rows of 5 or 15 for 3 rows of 5 horizontally . btw i trade financial markets and i need like 200 charts open at the same time in front of me. So its a real need. and problem with having multiple computers is cant sync the work. desktop cant go out with me, so i need one laptop that runs all this on display wall when i am at home, and on laptop when i am traveling.
@@latesttechtrends1227 I'm familiar with a video that sounds very similar to what you are describing, but the magic sauce was that they were using DisplayLink adapters for additional monitors. This would be your best bet for the amount of monitors you are looking for.
DisplayLink bypasses the Thunderbolt monitor limit by operating the monitors via the CPU instead of the GPU. With this method, you could theoretically get as many monitors as there are USB ports available - so up to 11 monitors on a single TS4 (including the 2 supported via Thunderbolt). The downside of this method is that it can introduce unwanted behavior to the computer, and may cause additional computer load at idle.
We don't officially support it, so I really couldn't say what kind of performance you can expect. But with that many monitors running of the CPU, the computer would definitely be under continuous strain, definitely more than usual.
@@CalDigitHQ Thank u again for ur time dear. You are absolutely right about display link. The two different displaylink adaptors he used are one from startech and one from plugable. and he says that startech is better. Software he used is display link manager.
The only thing is he was only able to use 5 monitors with the mb air m1, not 6. Which tells me that somehow the limit being mb air m1 only supports 1 external display. He also ran all 6 with the activity monitor on for performence. here is the link on that video
czcams.com/video/Kq_FyjcAULA/video.html&ab_channel=RuslanTulupov
title:
Six Displays Running on M1 Mac Mini, Macbook Air + Activity Monitor + Subscriber Q&A #WorkFromHome
Can you please look at it and then tell me if 2 caldigits ts4s and 4 startech adaptors give ma 10 monitors setup on m1max.
@@latesttechtrends1227 We do not officially support DisplayLink, so I could not tell you if such a configuration would work, nor are we able to provide any support for a scenario.
will linux mint work???
We do not officially support any Linux distros, but it will still likely work as long as the computer is Thunderbolt or USB-C based, since the biggest hurdle for actual compatibility is the hardware itself.
can't even get one... no shops available
Demand has been crazy high. More coming in soon:
www.caldigit.com/an-update-on-ts4-availability/
TS4 would be ideal if it also had a CFexpress Card reader! For example, just think of the Nikon user ...
Thanks for your feedback. We experimented with adding CF Express, but ultimately opted against it for this release. Maybe in the future!
@@CalDigitHQ Thank you😊 I will wait 🚀🚀🚀
No pricing anywhere that I can find. Especially in Canada.
Current price on our US store is $379.99. Sorry, I'm not sure what kind of import fees to expect to Canada.
shop.caldigit.com/us/Docking%20Stations?product_id=212
Are you coming to Canada?
Yes, the TS4 will be coming to Amazon Canada. I do not have an ETA at this time. In the mean time, you will be able to purchase it from our US web shop, which services all of the Americas.
@@CalDigitHQ we would love it it happens in Brazil. Why don' sell in Brazil?
@@andrefjoao1 Our US web shop sells to Brazil.
When can we actually buy one..🤔
Soon!
www.caldigit.com/an-update-on-ts4-availability/
No thunderbolt 4 (Amazon)
Whyyy is it only compatible with Big Sur or later 🙈🙈 that’s massively annoying
Isn’t there any way to use it on Catalina?
Big Sur is the first macOS version to support Thunderbolt 4. Previous versions, such as Catalina, cannot support the TS4 because they have no way of understanding what the TS4 is.
I am connected on am ipad watching this… where are the other topics… Docking Station utility… you make this very hard on people!!!!
I'm sorry, I don't understand. Can you please elaborate how we help you?
Ngl i got scared by Chucky the Murder Puppet at first saw
Very nice device, but wish it had an HDMI port instead of a DisplayPort.
Thanks for your suggestion!
DisplayPort is provisioned for in Thunderbolt, so it's both more reliable and simpler to include DisplayPort versus any other standard.
With that in mind, we have added HDMI to our docks in the past and we may do so again in the future.
@@CalDigitHQ So you need to use a TB to HDMI dongle off the dock?
@@driven01 You can either use a Thunderbolt/ USB-C to HDMI adapter or an Active DisplayPort to HDMI adapter.
@@CalDigitHQ How about a displayport that actually works on Mac Ventura OS? I get NOTHING on my display even though it is seen in my display list in settings.
@@haroldson5 We've been seeing macOS Ventura misbehaving a bit with Thunderbolt docks. We're analyzing cases that come in and send to Apple with our findings, so we're hoping an update to macOS fully corrects this behavior.
In the mean time, there are some workarounds. The major one is changing the DisplayPort version on your monitor's physical settings. We've mostly tracked this monitor misbehavior to DisplayPort 1.2 monitors, so changing your monitor to DisplayPort 1.4 or 1.1 may help alleviate this behavior.
Beyond that, we also recommend trying a different DisplayPort cable if possible. Sometimes unshielded or internally frayed cables can introduce behavior similar to what you are describing.
If you are converting from HDMI to mate with the TS4's DisplayPort, please also make sure that you are using an Active DisplayPort to HDMI adapter. These adapters do the work of translating the different video standards so that the monitor and computer work together.
If none of this helps, our support team can assist further. You can best get in touch via email at Support@CalDigit.com
I recommend that you let them know you spoke with us here on CZcams and what steps you tried to help expedite the diagnosis and troubleshooting process.
Very disappointed. My usb devices keeep disconnecting and reconnecting. Especially the usb speaker.
Sorry to hear about this behavior. Definitely get in touch with our support team if you haven't already. You can best get in touch via email at Support@CalDigit.com
que sonrisa tan finjida
LOL Jonathan is trying his best, be nice! He's part of our support team, not a professional actor.
YA ALEJANDRO. HES DOING HIS BEST! WHY DONT YOU GO UP THERE THEN with your crooked azz teeth 🤡 @alejandro alzate Sanchez
no stock on amazon anywhere y'all missing on so many orders. all those CZcams collaborations videos for nothing
More units are coming soon.
More details here: www.caldigit.com/an-update-on-ts4-availability/
I want one but the price…. That price 😭😭😭😭😭😭😭😭😭😭😭😭
The ongoing worldwide component shortage has definitely driven up the price of electronics. We expect it to stabilize in the future.
@@CalDigitHQ I hope so; but, a certain company could solve a portion of the problem by adding 2 more ports onto their computers 😂😂😂 …Tim Cook
It's good. but it's simply not worth £400
The price is ridiculous
Thanks for your feedback! We think the TS4 is the best of the best when it comes to Thunderbolt docks, and we agree that it's a great deal for what you get! We're always looking for ways we can push down cost and make it even more of a steal to buy.
It’s not. You get what you pay for. Other docks on the market that I paid less for had various issues (including being unable to handle more than one external monitor without additional software and simply dying after just a few months/overheating). This thing JUST WORKS. And it’s marvelous.
Disappointed with this product.... whining and singing power supply! Unusable if you're sensitive to sounds like I am.
Sorry to hear you are experiencing this.
We are aware of this behavior and have been sourcing replacement power supplies to correct this. I believe we have started to send them out for warranty services already, so I highly recommend you get in touch with our support team! You can best get in touch via email at Support@CalDigit.com
Well, 2 CalTigit TS4, 2x pulsating coil whine -> Conclusion overpriced influencer toy with poor quality. Both bought from Amazon at the local CalDigit shop!
If you are experiencing coil whine, you may have a first run PSU which sometimes exhibited coil whine. We've since moved to a new PSU manufacturer and the behavior is resolved. I recommend you reach out to our support team regarding this behavior - they may be able to get you a replacement PSU.
You can best get in touch with our support team via email at Support@CalDigit.com
这个品质比Apple自己的还要好 典型的美国🇺🇸品牌和品质
Thanks for the kind words! We value quality above all else!
You look like young Sheldon thx