The Best Responses to Bad Reviews (& TOP MISTAKES to Avoid)
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- Äas pĆidĂĄn 11. 05. 2023
- Every business gets negative online reviews from time to time. Preparing the best responses to bad reviews can give you a chance to make things right for an unhappy customer and knowing how to respond to bad reviews will strengthen your reputation.
In this video, five experienced business owners share their tips on handling negative reviews politely, including when to respond to bad reviews, staying calm when you get bad reviews, and showing customers you care about their satisfaction.
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Check out the businesses that were featured in this video!
đ Mitchell Gordy | MITHGO Outdoor Services LLC: mitchellslawncarellc.business...
đ§œ Clover Hubbard | Love Green Clean: lovegreenclean.com/
âïž Zach Jurkowski | Montreal Contracting: www.mtlcontractors.ca/
âïž Adrian Garcia | Reliable Kitchen Services: www.reliablekitchenservices.com/
đ Adam Sylvester | Charlottesville Gutter Pros: cvillegutterpros.com/
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Great advices. We did once receive a one star review and upon follow up we were able to turn it around. The customer changed it to a 4.
I've had a business owner respond to my negative review by being extremely argumentative and called me a liar after he sold me a sick animal.
Weâre sorry you had that experience, we hope our tips will help other business owners respond in a more productive way.
Most businesses ignore or deny the issues. I had a lawncare company who used Jobber to bill me. They over charged me several times. I paid for the services even though they hadnât sent a monthly invoice as he promised. I didn't want the balance to continue to grow, so after 3 services, I wrote a check for the full amount and gave it to the tech who cut my grass. I called the owner to confirm that he'd gotten the check. He told me yes and thanked me for my initiative. I had him plant flowers and cut the grass. I asked the charge. The employee told me and I said that I would pay it with my card. The next day, I get a delinquent email for the flowers and the grass plus the three other times. I got an email from his office manager at 9:21 PM on a Saturday night, asking could she call me. I agreed. She started asking me when I would pay the balances. I told her that I had paid and owed nothing. She adamantly denied my explanation. I finally became so angry that I told her that I was going to call the owner and report her. She pretended to cry. She later emailed me and said that she would resign if I didn't give him a bad review because he was too nice. I spoke to him about her. Here's the kicker, he told me that he she misunderstood but it was my fault as well because I paid with a check and if the landscaper had lost the checks, it would be my fault. I'd asked him could I pay with a check and he agreed. Now he's blaming me. I get another invoice for $100 for the last service. I actually only owed $50. This is when I updated by initial 5 stars review to 1 stars and it was because of his service and blaming. I sent him a screenshot of my payment and told him that he could either refund me the overage or I could file a dispute with my bank. He said that he noticed that I had actually paid and that he had put my check in the mail. I haven't gotten it yet.
Great advices