Southwest Airlines Customer Service Agent drives hours to return a pair of shoes

As a 30-year Marine Veteran, Reecie is no stranger to serving others. Her military training taught her to never leave anyone behind and to do everything in her power to make things right. So when Melissa’s bag did not arrive with her at DCA, she chose the right Employee to talk to.

[@shawnmariementon3134]

Yay Reecie!!! Way to represent Southwest Airlines AND our US Military! I feel lucky to be a Co-Heart and an American!!

[@bongjun2089]

Shawn Marie Menton ㅔㅔ

[@laronrhodes]

This right here is why I love my company.

[@Hooch737]

So blessed to have worked with folks like this in two different uniforms. Well done!

[@redwingdetroit9671]

Reecie you have made a difference in so many ways.thank you

[@kerrijohnstone7588]

I was in the Military in Australia for 20 years, and you DO uphold the integrity of the military all over the world, WELL DONE!!!

[@angelicabenegas4007]

Pepa ping

[@msjswapnil]

Respect.

[@1SouthernGirl08]

Sis you're amazing for caring for this lady!!! God bless ❤❤❤

[@raymondcouch7517]

Excellent testimony. That's a reflection of the training and the heart of a winner right there. 5 star's

[@boeinga370]

Southwest is such a kind airline unlike one of its competitors which is the airline with a yellow livery and has a massive fleet of a320 family aircraft (won’t say the name out of respect) who lost my bag and when I got it back 2 of the wheels were broken off the suitcase, and when we complained about it, they said it wasn’t their problem to deal with even though they’re the ones that caused the damage to my suitcase and the worst part was that I had the return flight a few days later with 2 stopovers and pulling my suitcase through the airports with no wheels on it was very hard work. So the airline broke the law (because they damaged my suitcase without apologising or replacing it) and my suitcase

[@USAIRFORCE621]

This is the story of what Southwest will do for us, their family, their not just looking to make money and they don't see you as just any customer in their eyes we are a part of the Southwest family!

[@michaelhogg324]

I do have to say as a former Veteran Southwest is Awesome when it comes to taking care of Veterans both past and present along with current troops regardless of Branch! That said there is a Story I would like to share on here but not sure how to go about it! Take care and Merry Christmas to you and your families.

[@SharanaREbron]

I just love this......

[@DPEREZ-dv3hb]

Great testimony ☺️

[@mekamoohoo9541]

Amazing...so selfless

[@davehock1966]

I have elite status on United for many years, mainly because I fly international. Yes there are some nice flight attendants on United but every since the Continental merger, it seems to have gone down hill. I recall boarding 2 years ago with another elite member and we were both lamenting on the direction United was going. I will never forget his response "I have no expectations of being fawned over, I just don't want them to be mean to me". Wow, he said it all about United and that is what it has come to. The negative publicity United has had since that day two years ago comes as little surprise.

[@verystablegenius8316]

a true marine

[@debbycolon6824]

yeeeeeeeeeeeeeeeeea Reecie!!!!!! luv

[@jviation737]

First! Beautiful video Southwest

[@danieledistioromanmendoza47]

Love coworker ship the family friends social time at schedule for different feeling

[@j2thap82]

❤

[@StrongLikeBullTV]

1:39 they both look like a snack on race day

[@jbean9657]

Carry those shoes on in the future!

[@smjuwelsarder537]

J Bean clnoyimfsil

[@anacalle8881]

J Bean grecupverr la pantya

[@anacalle8881]

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1851 1 646-597-1851 7-1851

[@joemonstermaker4784]

This is called Propaganda, people.
The video is from Southwest Airlines.