I tried using Drive Thru as a Deaf person.
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- čas přidán 30. 05. 2024
- Ever wonder how to communicate better with deaf customers at the drive-thru? This video's got you covered!
We'll show you tips & tricks to break down barriers, PLUS rate the Top 5 Drive-Thrus for Deaf Accessibility! - Zábava
I'm deaf as well and use the app all the time. There was one time when I placed an order, went to WhatABurger, and parked at the curbside to pick up my food. An employee came up to me and asked if I had ordered a meal. I showed him my phone with the order number and details. He went inside and brought me the food I ordered, along with a paper explaining that I was actually at the wrong address. What he did was cancel the order at the original location and then made the food for me there. That was really cool.
Anyway, you should definitely include another test run but with the app. See how that goes. It's equivalent to using the touchscreen at McDonald's, but even better since you don't have to wait in the drive-thru line.
Right but if we lives in 2000s or before there was no technologies. That's why we need to learn WITHOUT technologies!
@@cajunla.jtr.0057 I get what you're saying, but we’re not living in the 2000s anymore. We've come a long way, and technology is a big part of our lives now. There was this one time I got denied service at a Taco Bell drive-thru because I'm deaf. Wish I had recorded it. If I had used the app, I wouldn’t have had to deal with that at all. You're right, they need to learn. I think it’s important for employees to get better training on how to accommodate everyone. So yeah, there are pros and cons. What we could do is email corporate for better employee training.
@@IrishMerlin1 Oh, okay
You are the best actor for all of us deaf people being recognized your service and educate us to understand how we should do and see the outcome from each fastfood'service for hearing impaired people.I would like to give you "10" thumbs up !!!!!!!😁👍
I wished there was an employee that knew ASL and you get all excited. I get thrilled when I see workers using sign language.
It is awesome you did this and hopefully many people see this and see the importance of tech that caters to those who would benefit from these day to day stresses people who are hard of hearing or even deaf.
Hey man I hope you see this just know that you make my day every time you post something and your humor is great! Also you inspire me to keep going because you kept going even while being deaf and really I just wanted to say thanks so much for being an amazing human! Keep up the great work!
Funny enough a week earlier I had this thought in my mind and I asked my mom “hey would I be able to hear in a drive thru?” (For context I was born with sensorineural hearing loss although I still have some hearing and my English is just fine as I had hearing aids since like I think I was three-)
Now I know an idea of what it would be like for me! Thanks man, subbed. Glad I’m not the only hoh/deaf person who worries about those things
Also, yes… those sonic screens (and literally any drive thru speaker) are the BANE OF MY EXISTENCE I know my dad was ordering and I was attempting to figure out what the people were saying (and failed)
Anyways, nice video fr
At Sonic there's a small bit of text at the bottom right (I think) that says to honk if you need help ordering. I only know because we used to got here a lot and I would read the sign while I waited out of sheer boredom. It certainly doesn't stand out though so I'm sure lots of people miss it.
Hey SomeDeafguy aka Justin just subscribed to your channel and I must say you sir are awesome and such an amazing human being you are as well and honestly I hope you reach a million soon ❤❤😊😊😀😀🥹🥹🙏🙏😀😀☺️☺️and love from Northern Virginia
This is awesome to see people's response to you!
I'm not deaf, but I was mobility disabled for a couple of years. I had all of my food delivered for 6 months and then when I could finally get out (which was a big challenge) I used curbside pick up. The drive through lines can be very long, and I could not sit in the car for a long time, because I might wet or poop myself. Found that out the hard way.
I use the McDonald's phone app to pre-order my food and then get it at the curbside pick up in 5minutes or less. Many other FF places have something similar.
Hi! I am the first one to comment on your new video! Great video, by the way!
I had one deaf person long time ago in a drive thru had few things like I was trying to figure out what was up but gave me a list took order and gave a thumbs up. Thier customers too!
Thank you for your awesome video 😊
That right. I do writing down on paper. To be friendly to serve
Hey Some DeafGuy, I happen once when on lunch break at Sonic, I am Deaf so I don't push the red button, instead of walking to the front window, I wave at the employee attention and I gesture "I'm Deaf, please come". The employee come out to me and I point on menu sign for order. It good accessible and friendly
Wow that something to know what to do I am tone delf since I was younger watching your video help me know what to do in my life as I have a jack Russell terrier dog who help me around me it heard to understand half time but thank you for love of God you help let me learn the difference of this video dose
Love this!!!
I’m a hard of hearing person with a cochlear implant. I can relate to some people telling me “ew go sit with your deaf friends” when I wanted to talk to new people in middle school.
Reminds me of the time some kid came up to me and some fellow deaf/hoh classmates sitting at a lunch table and went “uHm actually this is the suicide table” ☝️🤓
..we just stared in confusion and told him to get away lol
Even some Starbucks training videos are in ASL! SB loves accessibility
I agree there should be kiosks for accessibility in drive thru. I am not hearing impaired, and I see value in it. I work in the food service industry but not fast food and I've had a few deaf customers come in and it was always handled by pen and paper. What should happen though that would be even greater benefit, having ASL in schools as a foreign language alternative that will count toward the prerequisite for college admissions. I surely didn't do anything with my years of French classes, that's for sure.
RECENLTY, I WENT TO TACOBELL I SAW TECHNOLGY INSIDE TACOBELL LIKE MC DONALD HAVE ONE. IM SURPRISED.
😂😂😂😂😂 funny. But good point to show people know hopefully new future technology provided to Deaf people needs to be used for their accessibility to be improved.
There is numerous of Sonic that have drive-thru you can use. As of modern technology, there is more and more of mobile ordering. So Sonic do have the Sonic app to order then pull up to stall. When you get there, use mobile to inform which stall then they will come out to you with food.
let's go rate the gyms next, champ💪
I've drive thru experienced plus former delivery driver, used my mobile text prepare all time. So no decline, friendly and accessible depend how worker practice or experience
I am deaf and can talk. I will have to do that next time when I go to fast food restaurant.
In my own experience i have some deaf and HOH family & friends starbucks has excellent service and by far the best than other fast food chains, one location newr me even had some employees learn some basic sign lanugage just great.
In FL wonder if its the same elsewhere
Our sonic has a sign and a special parking space and it says honk if you need assistance. Once, I lost my voice and stopped by... couldn't order on app as i usually do for whatever reason (I love all the apps now,so easy) so I honked... multiple times over 5 minutes. There were maybe 2 other cars. They are kind of the worst when it comes to assistance.
As a person that has worked at McDonald's before for 6 years, my guess is that they definitely got confused because you pulled up to the window, meaning, in the meantime someone else beside ordered ice-cream and they got all confused because your order was probably put in after as they often have more than one person taking orders. But it's not your fault, it's theirs for poor communication, the guy at the windows should've informed the others that there was a car that went directly to the window because less experienced workers don't always double wich order is wich
For Sonic, I always parked and walk to the door just knock the doors so someone will came out and i made ordered it and paid it that'a all no problems.
Nice! :)
You are lucky in your town where most of places with drive-thru are good but not perfect accessibilities. Other Deaf people are not as lucky as you are. It is why I never use drive-thru. I walk in and order. Tsk-tsk - good exercising! Thank you for picking up litters. 😁
Sonic, I always yell ma'am or sir to get their attention. I tell them that I'm deaf and I want this blah blah. They're friendly and take the order from me.
In Australia many take away stores have app which allow you to order your food on it and pay for it. All you then have to do is show them your order number. Don’t they have that in the USA?
I am deaf and I've ordered in the past at Sonic by standing by the employee door and catch a worker and ask em to take my order. I've also heard you can walk right in and order on the counter
hey, hey!! Litter bug!😲
I have a relatively mild hearing loss and also a mild speech problem because of it, I always use the mobile app so the restaurant can understand me. If they don’t have an app I’m not going. My mom made fun of me saying that fast food apps are pointless, yeah pointless if you don’t have communication barriers like Deaf or non native English speaker.
May be dumb question but how do deaf people talk when their deiveing bc youknow they have to do sighn laugauge how u supposed to do that driveing
I always use ready for phone text to show them easy way
Wow, did you ordering these all place in one day? Shesshhhh you such spending whole money pocket run it out LOL
I know the sonic is only one problem… not for deaf friendly but you have to get cashier or waiter to order foods for you. I did it several times when i yelled at them to came back to me. I know it rude but i have no choice. 🤷🏻♂️
Where I am from don't have those in drive thru and half of them or 3/4 of them are rude and unfriendly depends on location and tips for order Sonic pick the park nearby the building where staff work near entrance and exit and push button then wait until they speak then tap on speaker that will get their attention to let them know u are deaf so that is how I do at sonic
Now off to grocery, to get Tums
You order one item, maybe much easier for them. If you order dinner for two, maybe there is some different situations??
well, it is good vlog story... there is any fast food app that include drive thru. it may be better than from what you experience....
👍👍👍
My home area I went toJack in box driv though they know me I show my text they help me! Friendly!
My husband don’t have problem he use paper up the order by drive thur.
But at the Sonic location you can't say that was the worst drive-thru because you didn't go to the drive-thru you went should I pull up and Order station. That doesn't really count unless that location didn't actually have a drive-thru
I went Chick FIl A they got everything for me. I give 10 rate and Chick Fil A is winner
I hard of hearing I always drive thru i use my pone caption to hear what they said and i order no issues. You might want try .. Starbucks champ❤
Don't forget that Wendy's 😉
Me too I'm working at Wendy's 😊
mcdonalds has app on phone very easy to order but other BK BT SB i not knpw
You’ve lost me at blind 😂.
58 likes🎉👑💎 0:36
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Plait min you said blind drive thru McDonald ? Blind now can see everything? Wow A,I is amazing future now for cure them lol
I go Starbucks often. They do friendly to me cos I am deaf ok
Still inside no choice
I’m deaf
I’m Deaf
I disagree, Starbucks won! If you order at drive-thru, there is no communication while order it. Sorry!
lol the mcdonalds experience didnt even have anything to do with you being deaf. unfortunately thats just standard service at fast food these days 🤣 them messing up simple orders and confusing themselves.
I told my daughter she's going to have to check her Mickey D's orders right away, they keep forgetting the cheese on her burger!
I noticed at Sonic you didnt even ask for help. The workers cannot tell youre deaf from the car hop lanes. You need to go through drive thru. If you park at a car hop and wait there without requesting assistance they will assume you are deciding what you want to order. Next time at Sonic go thru drive thru or walk to front counter. You get 0 out of 5 stars for YOUR behavior at Sonic. You should know better. You get a dislike from me good sir. You looked around at screen but didnt even press the button to ask for help. There is an assistance button on the carhop menus. You clearly werent looking good enough to see it, but you also unfairly judged sonic.
Haha litter bug lol 😂