External Routing Connector for Salesforce and WDE
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- čas přidán 22. 02. 2022
- This video shows how our External Routing Connector allows to route Salesforce channels (such as the chat) with Genesys. Here we also present the capabilities of our Workspace Desktop Edition (WDE) Connector for Salesforce for the voice channel: Inbound screen pop and the Click-to-Call feature.
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