RV Buyer says stay away from this dealership
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- čas přidán 24. 08. 2023
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✅ VIDEO DESCRIPTION
Darren had a really BAD experience at an RV dealership. Hear his AND the dealer's side of the story.
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🔎 Debbie Bruening, Deb's RV Services and Inspection: www.debsrvservices.net/
989.665.4131
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#rvlife #RVindustry #rvdealers
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Liz - Thanks for the opportunity to tell how we remain focused on Darren and all of our customers keeping them on the road camping. We hit opportunities like this head on as a family/veteran owned business and look forward to getting Darren in his happy place.
Stacy
Owner
Unlimited RV
Lemon
@@nomikaan No, for now I disagree. It might be later determined to be so, but the issue is lack of quality control / quality assurance at the factory and an incompetent dealer to address the punch list items. Anything can be repaired or fixed. All new RVs have punch list items, just like a new home. As long as there is not frame problems and the RV structure isn't leaning, it can be repaired. Electronics can be replaced and plumbing can be repaired. It would be nice to find all this out, before you depart the dealer or better yet, the factory.
I’ve considered buying a new motorhome to replace my 17 year old class A. But I’m so afraid of getting a lemon or one that has built-in issues. I have witnessed ineptness in RV service departments that have shocked me. One service manager told me that the manufacturers are shipping out rigs, with little, if any, quality assurance. Some manufacturers have instructed their dealers to handle the construction/design flaws. I think RVs are being made as quickly as possible, as cheaply as possible, using untested engineering and inexperienced workers. Regrettably, many dealer service departments are overloaded and using inexperienced workers as well. Fortunately, I’ve used CZcams videos to learn how to do my own repairs as well as I can and save myself $170 an hour for shop repairs.
I so wish I would have made better decisions when younger, so I could afford a small one person camper. Oh well I live vicariously through you. So Thank you
The dealership needs to get rid of the arrogant looking dealership guy chewing the gum. One look at this guy and I would walk away!
The one that looks like he's popping a pimple on his arm toward the end? 🤣😂
@@IamMugs I went back and looked...sure enough
The gum chewer looked pissed off, I wouldn't buy anything from that guy.
100% agree. 1 second into the introduction, I was thinking, "that guy makes a horrible first impression"
he puts me off also, looks like he thinks he is better than everyone else, just my observation
The body language of the guy in the grey t-shirt would be enough for me. To sit there chewing gum and looking disinterested doesn't exude confidence in his work ethic. I hope your video Liz gets this gentleman's message out there and thank you for helping new buyers coming through.
Gray shirt smacking his gum and making faces and the lack of eye contact from the red shirt as well as his excuses for repeated service fails says it all. Just because you sell a few doesn’t mean a thing. I hope this video prompts a change at that dealership.
Totally unprofessional.
I like when he was popping a pimple or picking at something on his arm
Btw he ain’t chewing gum.
That’s chewin tabaccy
Also-chewing guy is in fact the father from corpse-bride!
lol, yes and then he is like picking at something on his arm.
Wise choice, Liz, to put the owner and service manager on camera. After watching them for 30 seconds, my "sleazometer" was going off the scale. If they had been my clients when I did litigation for 35 years, I would have advised them to stay off camera (because of the way they look), and to buy back Darren's RV at full price to avoid the very bad reputation this video is doubtless (but justifiably) giving them. I admire your courage for putting this video into the public domain.
Congratulations! You people have totally talked me out of buying an RV of any kind. I’ll be roughing it in hotels and lodges.
Lemon lawyer Steve Lehto advises never to buy an RV
@@constanttravelerhotels and lodges suck as well.
If you buy an Arctic Fox or Lance,you are likely to have no problems.
@@michaelfinley9988 I never had a hotel room leave me stranded on the side of the road.
I would buy a very small, inexpensive travel trailer.
I couldn't imagine spending over 100k for a huge pile of junk.
The customer has shown an unbelievable amount of patience with this dealership. I would avoid this dealership like the plague. Thank you, Liz.
I spent 30 years in marketing and my most important take-away from that time is this. "If you do a good job for a customer he will tell someone else about you. If you do a bad job for him, he will tell everyone." I'm sure this buyer has saved a lot of potential RVers a lot of useless trouble with his experience by telling his story.
Unfortunately some business models are such that selling is more important then customer service. One thing I have found is the ones that advertise heavily on the radio, or TV ones you want to stay away from. There is a reason they have to advertise so much to keep a steady flow of new customers. Had some flooring installed by a company that followed this model it started to buckle in less then a year. They advertised lifetime warranty after sending pictures to them they denied my warranty claiming it was my foundation was cracked. I started looking at Yelp and found 1000's of bad reviews. I posted one with pictures and screen shots of their denial of warranty. They called me the next day wanting to fix it all as long as I took down the 1 star review. I told them fix it and ill take it down but if it happens again it going back up. The power of social media is better then attorney's.
I have worked in TV news for over 30 years and I have to say this video is amazing. I just look at those two from the dealership sitting there like a 60 minutes interview of some shady businessmen caught with their hands in the cookie jar. And I have to ask the question, "Would you buy an RV from these two?"
My hat is off to you Liz for getting them to appear on this video. I know how hard it is to arrange something like this where the interviewee's are not going to come off looking good. And I have to give a small bit of respect to the people for agreeing to do it. Let's see where this goes.
I agree Rick. I very nearly did not post this video because the dealer and manager came off so bad. BUT my advisor reminded me that they knew they were on camera. I removed the most cringe-y parts with the manager. In their defense, the owner said neither of them are used to being on camera. I hope they learned from this whole experience and do better going forward. Stay tuned for the update!
20 years ago, in 2003, I had to sue the dealer where we bought our first new travel trailer. The owner lied over and over in court. If I hadn't been able to back up what I had done with faxes sent to the dealer, I have no don't I would have lost in court. As it was, the owner got caught up in his lies and I won. It took a year and a half to finally get the major defects to our trailer properly repaired. Your effort to expose useless dealers is a wonderful thing.
Wow, what an ordeal. So sorry you went through that and glad you won in the end. Thanks for watching this video, see you in the next one in this series.
My husband and I own a campground in WI. We hear this all the time about dealerships. Once you drive off the lot, dealerships dismiss new owners.
I’m just amazed on how people continue to buy these things. You’re better off buying a bud and converting it. This is nothing new with dealers.
There are many bad financial decisions, but buying an RV has got to be close to the top. 6 figure price and they are broken almost 24/7. And as people pump more money into them they keep depreciating. @@BrianWaller-qe7gr
Wisconsin girl here. There is an rv dealer here that's buying up many dealerships. As I understand it, their operational policy's are causing the original, experienced techs to leave, forcing them to hire all newbies. This is a nightmare. Purchasing a covid unit is bad enough without throwing inexperienced techs into the mix. It would probably do you well to have an experienced tech at your location. Have a great season@
I have to roll my eyes that Stacy, the owner, is publicly extending an invitation and welcome for the buyer to return. As if he is saying "Hey, no hard feelings, bro. To compensate you for the nightmare, anguish and your loss of many hours of your life, I welcome you back to the nightmare."
And at only $250/hr
and you can tell how much they care, because his head tech is there chewing like a cow over his shoulder while picking a scab on his arm as he says it. jesus, at least try to pretend to care for 5 minutes
This dealer is full of excuses. He looks at the camera and knows he's just lying through his teeth. Glad this channel exists, I will never go there to buy an RV. They should rename their business "Unlimited RV Problems"
He BARELY even looks at the camera. That tells you right away something is not right. He knows it.
I took my RV into camping world, someone knelt on my plastic water supply and cracked it, did not admit it, would not take responsibility for it🤬🤬
What a nightmare! These dealers need to be held accountable. You are doing a great service, Thank you Liz!
The builders as well need to be held accountable for building such low quality
@@livingworkingoutsidebox absolutely. In this case the dealer should've done right and taken the camper back and then in turn called out the builders for their shoddy workmanship and quality control and work directly with them to fix the issue. What happened to Darren is inexcusable!
Stacy is gravelling on camera just because he got caught treating a customer very poorly especially when he thinks the customer will do nothing but take it. The dealership should have stepped up 5 min. after the first phone call. For the owner of the RV to have to leave messages all the way up the food chain, all the way to the owner, Stacy, without a response is totally unacceptable and there is no excuse for that kind of treatment. There needs to be a Lemon Law applied to the RV's and the RV industry so if they can't fix items and accumulate 30 days or it comes back to the dealer 3 times for the same issue they have to buy it back for the purchase price. It works with automobiles. Used to be that when you bought a car or truck you had to take it back to a dealer with a punch list of things to fix. Not anymore. The manufacturer pretty much makes sure it's 100% before it goes on the transport. Out of the last 3 new trucks and 3 new cars we purchased, not one of them went back for warranty items except if it was for a recall safety issue. You think I'd step foot in Stacy's dealership just because he's a top 50? Not a chance, I'll seek out the small dealership or mom and pop business that appreciates my business and willing to bend over backwards. Years ago I bought a brand new Skyline Ind. Aljo travel trailer that the manufacturer failed to seal a bedroom window, which allowed water in, got the bed soaked, the carpet water logged and one of the wooden cabinets soaked. I took it to the closest dealer, 85 miles away, and after a week they pulled the window and sealed it telling me Skyline wouldn't allow them to do anything more. I called Skyline and they were very apologetic over my treatment, sent a truck the 800 miles to my house to pickup up the trailer and take it back to the factory and delivered it back in about a week with a completely new bedroom. It's too bad that manufacturers like Skyline closed up shop and we have the type of RV industry we have now.
They have more excuses.
Exactly what service is she doing other than complaining! That's why I'm divorced!
Wow, this RV dealership has an excuse for everything. I was waiting for them to just admit failure to the customer with an apologize and fix the issues but that never happened in this video. Dealerships like this will always remain strong to their cheap tactics until word is out and customers buy elsewhere. Liz, you're making a difference in the community and I always enjoy your videos. Be safe and God Bless.
He did finally apologize and I think this might have been a wake up call for not only the dealership but for the manufacturer too. I can see where both were at fault.
Yah how bout the goon sitting there chewing gum..LOL!
@johnspooner41284 Yeah, that guy was putting off some seriously shady RV sales guy vibes. If this is the “number 2” guy at this dealership, I wouldn’t walk, I’d RUN from this dealership.
do not buy here if you read these notes and watched Liz's video.
The more you watch the more angry you become.
I'm at the RV show that's happening here in Quartzsite Jan 20th 2024, I was walking around the new Class A motorhome for sale by RV Country that's here for the show. My story here is that I looked at a new 2022 Class A selling for 750K. When I was inspecting this unit i saw where the TIRES all 8 of them has Tires that were 12 years OLD. I asked salesmen how the HELL can a 2022 have 12 year old Manufactured date TIRE on this unit and he just walked away and would answer my question. 8 new tires would cost you over 10K easy
The guy sitting there chewing his gum and shaking his head certainly looks professional.
That's the first thing i noticed. He also looks very disinterested.
In his defense, many people just feel uncomfortable in this type of situation in front of a camera.
Could be just nervousness
@@averagejoe9249 Even nervous people look interested if they are. When I get nervous my hands shake. I know to not to draw attention to my nervousness. This dude checked out. The gum chewing could have been self-soothing but not the attitude.
Couldn’t help but laugh at the service manager (I’m assuming that’s what he was) chewing gum and picking at his forearms 😂 didn’t help at all.
I know it. I'm hoping they learn from this and do better. Thanks for watching.
...gag... :D So much for the professional front..
His name is Daryl, and his other brother is named Daryl, also.
Yeah Bubba smacking that gum and picking his scabs… lol
@@65obie I’m sure glad I’m not eating dinner now Mr Barrow! 😊
That Dealership AKA Stealership got called out and this needs to happen More often because this has been going on way to long. Darren is right wash your hands of that Stealership. The Stealership has fell on Deaf ears with his apology to Late to Little. Thanks for bringing this to the RV Life Community . Great Job Liz.
Thank you so much, TJ! Stay tuned for more, and thanks for watching
The assistant looks real interested and sincere in the interview..
In their defense, they were not professionals, not used to being on camera each week. But still...I was also a little dismayed. Thanks for watching
01:20 RV dealer/owner: "Just making sure we're listening and doing everything in our power to take care of (the customer's issues with his new RV).". Expression of Service Director at 01:23 is priceless.
Wow, he is very thorough & accurate. This dealership thought he would eventually just go away. However, he documented everything & really held the dealership accountable. Good for him.
Yes! Darren did great. I hope the dealer learns from this. Thanks for watching
@@LizAmazingif Stacy hasn’t managed to provide a good service in all the years he has been trading, he never will.
I always document and record EVERYTHING, esp. for legal purposes. Even phone calls, as if they have the right to record you, the customer, then what's preventing you from recording the conversation with customer "service"? I sell on a certain ecommerce platform and I have removed neg feedbacks rightfully so, because customers claim this and that, and I record the packaging process so I always win. Like my lawyer friend tells me everytime, "it's not the truth that wins in court, if is what you show as evidence and prove in court that counts".
Wow, during this entire video, my husband and I kept looking at each other saying, “that sounds awfully familiar!!”. I’m so sorry for what Darren has had to go through. I have to give a huge shout out and thank you to Liz for shining a light on the rv industry and looking for some accountability and customer service!! You’re an amazing lady Liz!! ❤
I'm so glad I found this video. I have not gone camping for decades. My husband has been going through chemo since July of 2020. He has to be very careful about his health. He bought our RV (a 2023 Jayco Redhawk SE 27N) so we could visit family. When we went to the dealer to buy and pick it up, we had to have someone drive us there. After getting there, a person took us to show us how to work the RV. The first thing he showed us was the generator. It didn't work. After that, my brain was not functioning properly with problems already, and looking at going to pay that huge price at the office. We had paid to had the ceramic coat put on the RV. The passenger side was all funny looking dried droplets. We also paid to have the camper cleaned (I am allergic to the sawdust) and to have the coating put on the furniture. There was sawdust all over. The windows where not cleaned. You could see big dirty strips. I understand about streaks. I can't get those cleaned. But these big spaces that were not even cleaned were disgusting. After purchasing the RV, they kept it 2 days to fix those things. I still don't know how to use the RV. I was told it had the waste water flush. It does not. The kitchen drawers are sliding around when we drive it. We used it once so far. I don't even know where the water filter goes. 😢😢😢 When I asked the dealer about how to learn to use it, I was told to go to CZcams!
I think the Jayco builder needs to do better workmanship. They are cheapening it down, Our RV did not even come with a ladder to get to the bunk. 😢 The seats for the table slide off when we drive. I did buy velcro strips and those stay in place. The dealer did try to help but I believe they are so busy they can't keep up. The dealer is over 1 hour away from us. My husband can't drive that far. So I need to have someone take me.
I am still afraid to use it. The booklet that came with it is useless, For example it says to call your dealer to find out the size of your water tank. WHAT? This booklet is made for so many different types of Jaycos that it doesn't make any sense. We did not have someone to help us purchasing nor someone that knows about how to work it. We did finally get to see our family for the 1st time since 2018. ❤. I miss them terribly.
My husband feels bad because he can't help me. I feel bad because I can't figure this stuff out.
I hope you can help people with things like this. No fun camping this year. I don't know how long mu husband has. He was terminal in 2020. 😢😢 Sure didn't want added stress.
Thank you.
Oh my goodness. So sorry. Join the Facebook group for your make and model. Post your questions there. You should be able to find lots of people willing to help. Best of luck and hugs to you and your hubby
"I feel like I'm shining a light on the RV industry", says Liz. TURN UP THE BRIGHTNESS. WE NEED MORE OF THE AWESOME WORK YOU'RE DOING ON THIS CHANNEL.
Thanks Liz for using your channel to help this man. Nobody should have to go through this especially being brand new!
You are so welcome. Thanks for watching. It was such an ordeal for Darren...and it's not over yet.
Wow. This Dealership sure has a lot of things to "apologize" for and I got tired of listening to the dealership employee continually stating they missed the mark. How they are the number one dealership is beyond me. Service only matters when things go wrong ! It is obvious that this dealership operates on the hope that things go good because when they don't you will be left hanging !!!!
Yes, so frustrating. I feel so bad for all that Darren had to go through. Thanks for watching.
How are they #1? Easy. They lie.
Geez if they are #1 I hate to see the rest of the dealerships in Missouri !😊
They are the best of the worst.
This channel has great potential to benefit all RVers. Great job! We need channels like this.
Every time I think about buying a camper trailer I watch these videos and change my mind. I save $$$$$$ and sleep very well. Thank you!🙏
I would be reluctant to buy a Forest River RV of any kind.
Same here, it will be a forest River by the time the leaks come
I totally agree, after our last Forest River rv, we would never buy another rv from them.
Good to know. Thanks for this, Rosemary!
The only manufacturer for fifth wheels I would buy from it's New horizons out of Kansas City.
I would never buy another forest river our last one was forest river something broke every time not every other but every time we took it out
LIZ...did you look at the faces on these two guys from this dealership.Chewing gum and looking like somebody had done them an injustice.Thank you for naming them.They suck and i would never buy an RV from them ...actually i would cross the street to avoid them.Thank you so much for showcasing whats wrong in the industry and the dealers that suck.
Yep. I am just hoping that they learn from this moving forward. Thanks Karl!
The 2 men were looking down way too much
@@jamesrichie4914 did I write that? Oh my. Need new glasses.
Agreed, the gum chewing was over the top.
I’ve just spent the past 2 hours watching your videos! You are truly an amazing person! Such a wealth of knowledge you’re willing to share! Thank you!
Excuse after excuse.. It sounds like they're in over their head and simply cannot give satisfactory customer service to everyone. it's so sad but not suprising.. Great video Liz!
Thank you. Hoping to bring much needed change to the RV industry. Thanks for watching. And stay tuned for a follow up tomorrow.
The Man at the dealership is lying. Watch his lack of eye contact while speaking. Great video! As always Liz your videos are always educational and you are always helping. Thank you for this fantastic channel
with all the great knowledge and advice that you give..
A Ten Star Channel ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Awww, thanks so much for your support! I really appreciate you being here. Feel free to share this video. Enjoy the rest of your weekend and see you in the next one.
It’s so sad what Darren had to go through to bring light to something that has probably been going on for a very long time and it seems the dealership is just coming forward because they got caught.
Probably??????
This buyer has incredible patience. I had a pull behind for 11 years. All the memories of those 11 years started coming back to me listening to this story. I’m so happy to have excited the RV World to never return.
We have a 2006 motorhome that we had bought brand new. I don’t know how many people have told us and I quote “ Do not get rid of your motorhome it is built so much better than what is being built now!” The main thing we have had to replace was the faux leather ceiling. Last year it started to come down. We were told the foam and glue had rotted and the weight of the faux leather was pulling it down. We got a new ceiling and it looks great. We also had the old tvs replaced with flat screens.
That's awesome. I'm right there with you, with my 2005 Alfa. They sure are not building them like they used to. Thanks for watching
We too have a 2006 class A motorhome. Last year, our ceiling began sagging on us too. I found it was the foam backing had deteriorated due to heat and age. At the time, I couldn’t find much useful repair information on CZcams. But, we found a way to fix it ourselves. We haven’t replaced it but we made adequate repairs to it.
This actually sounds like a lot of car dealers. You're their best friend while you're buying the car, by the next day they don't know or care who you are.
Best video you ever did and thousands of us can relate. RV dealers suck.
Ours was pretty responsive and is good about keeping in touch, and the tech was very helpful and shared with us that he had eight years experience and shared a lot of information about the process and realistic expectations. The salesperson often sets up the shop guys, and they take heat for empty promises, especially when a part is needed. I’m so sorry for the experience of this poor guy.
The unprofessional conduct and body language of the service manager will be the reason for that dealership to die of its own reputation. They blew this man off at literally every stage and the owner could do nothing but make excuses for their nonsense. I would not have permitted them to treat me like that and I would have initiated litigation. This is a disgrace and that rude, gross arm picking … individual is disgusting.
We talked to a couple in Oregon that had a Riverstone Legacy and they had to replace their roof in the first year of ownership and it was not covered under the warranty.
I feel that the only reason Stacy did the interview was due to all the exposure this story was going to get as a result of your channel, Liz. Unless you personally witnessed the big sit-down he had with staff, I have my doubts about it actually happening. And his gum-chewing assistant back there looked pretty bored
Yeah the gum was a definite no.
I actually cut out some of the scab picking bc it was so cringe-y. Thanks for your comment, and I truly hope the dealership learns from this.
Yeah, his sidekick looked like he was forced to be there.
We have and will continue to meet with our team, that’s what winners do. Lose a game, get back up, win the next one. Stacy
I’m glad Jason as there. He’s my technical expert, can’t know everything. Sorry the gum
and such was distracting to the viewers, we don’t do interviews weekly like the pros.😎
LET'S START THE REVOLUTION LIZ!! Thanks for taking the time to share my story. It's great that both sides were told so people can make their own decision. I hope Unlimited RV can make changes and become a dealer that people can trust, but all my experience with them and the proof I have provided suggests otherwise. Stay safe and happy travels Liz!!!
THANKS DARREN!!! You are a CZcams star now, hope you had a watch party! I so appreciate you telling your story, this video has already proved to be helpful to so many people! Let's hope Riverstone does it right in October. See you out here after that!
Darren - Thanks for being a customer of Unlimited RV. I hope your camping trips I’m September have a lot of golf and relaxation. Let me know how the trip back to Riverstone goes and anything else my dealership can do to keep you camping.
Stacy
Owner
Unlimited RV
@@whitewoody1775 Stacy, I think all of us watching this video saw your sincerity and genuine concern for your customers! We look forward to seeing the changes you promised to institute within your service and sales departments! Best of luck in the future!!
@@Luv2flyMD I dunno....talk is cheap. Anyone can look really earnest and say "Gee, we're sorry...we promise to do better next time!" Actions (or inaction, as the case may be) speaks louder than words. "Unlimited" had *_many_* chances to render good customer service to Darren, and they blew *all* of them. Including multiple emails and phone calls that weren't returned. How difficult is it to return an email or a phone call?
@@Milesco agreed. read all the 1 star reviews on google. many of them just like Darren
Love this new direction you have taken! Great to have a voice on our side which might help bring much needed reforms to the industry! 👍👍👍👍
Dam, gives new meaning to the phrase “getting done with no Vaseline”…
Warren Buffet (I believe he owns Forest River) should see this post. Word of caution to all buyers: if you ever meet a service mgr who constantly blinks, chews gum like a football coach and looks so disinterested- RUN away>. Liz these types of posts are the only way to force change in this industry. GREAT job. The y need to all act like auto dealerships and we need laws to assure and hold them all accountable. So sad..Good Luck to the owner..
I was going to comment also about the body language of the "service manager". Appears he could have cared less. It will be business as usual once the camera is turned off.
Forest River is MY absolute nightmare!
I'm glad someone else noticed how dis-interested the Service Manager was in all this! The owner seemed earnest, but you go to see what the frontline thinks of all this, could absolutely not care less.
@@kellysmith5521 the owner probably has a few hundred thousand dollars invested in this business and the service manager probably can't wait to get out of there and move onto his next sucker to get a commisiion from.
Yes, because WARREN SITS AT HOME WATCHING CZcams ALL THE TIME.
I am so disgusted with RV dealerships these days! It always seems it's the customer's responsibility to avoid being screwed over, as opposed to the dealerships being held accountable when THEY do in fact screw someone over. My husband and I just purchased a brand new Jayco Eagle from a local dealership, went through it while it was still on the lot and had the typical punch list of things we'd like done...i.e loose molding, adjust door, tighten pantry door screw...nothing major. We signed the paperwork to get the ball rolling and went to pick it up 2 days ago. I live in Massachusetts and they do not allow temp plates, so therefore we had to register and insure it before we could take it home.. It was essentially ours at that point. During our orientation, we noticed some of the items on the punch list were not done.... no big deal as my husband said he would just take care of them himself. During the orientation, we also noticed a discolored LED light above the sofa. We asked if they could replace it, which they agreed to do so. We also expressed our concern of a possible leak causing the discoloration... They assured us it was probably condensation from the AC. Ok, we accepted that explanation as it was pouring rain the whole time we were there, and we didn't witness any leaks. We accepted the RV and drove it home. By the time we got home, it stopped raining so my husband wanted to climb up on the roof to check out the solar panels. As soon as he got up there, he noticed something severely wrong. Footprints all over the place and a very large soft spot by one of the AC units, along with rippling and delaminating. Upon further investigation, he noticed a large amount of silicone sloppily placed around the AC unit. He is a builder and knew right away this was trouble. This was due to a leak and the integrity of the roof was damaged and it would have to be the same. Not to mention possible mold due to the fact that this had to have been an ongoing leak. This type of damage doesn't just happen in a matter of days. We immediately notified the dealership, it was after hours, but they did reach out to us the next morning. They told us to bring it back so they could investigate the situation further. My husband is demanding a replacement RV or our money back. We are still waiting to find out what they are going to agree to. It may be a long shot, but they clearly knew there was an issue with water damage and tried to put a bandaid on it with a glopping amount of silicone. They deliberately and with intentional malice tried to defraud us and were hoping we didn't find out. They agreed that this definitely didn't happen in the two hours we had the RV.... SO finger's crossed we come up with some kind of mutual agreement with this situation. We certainly didn't agree to a reburbished RV when we signed the contract. Not to mention how much it will devalue our brand new RV! I'm so upset about this.
I don't own an RV, yet. Its my dream to fulltime RV. this was a gut wrenching video for both parties to make. I appreciated the time it took to hear both sides, and hope they both got their message through. I learned a lot. Thanks
Thank you Craig. Hoping lessons were learned by all! Thanks for watching.
Great channel and much needed Liz 👍
Hi Liz 😊 thank you for the great video! I have a feel-good story concerning my RV purchase. When my class c RV was stolen back in January, the whole team at Bish's RV in Junction City responded right away and assisted me with all the necessary paperwork. As a full-timer it was a big deal to lose everything you owned at one time 😭 they came through every time the insurance needed paperwork, and even texted and called to make sure I was doing okay. They stayed in communication over the next 5 months and when I was ready, they were there to assist me with a new RV. I respect their guidance and support. ❤ Sending you love! Jennifer
Good to know!
Thanks Liz for your empathy. RVers really need this kind of help. The exposure to dealerships is priceless and very needed They need to be held accountable. Keep up the good work!
Thanks so much for your support, Rusty! See you in the next one!
Rv’ers need to know what modern junk built for suckers is when they see it.
For the price they pay you could have a real RV built from a old greyhound that could last for 75years with good maint.
I always say there are 2 sides to every story. Until i saw that service manager could you imagine having to deal with that. This dealership needs to go. Thank you for pointing them out
Thanks for the research. Good job.
Thanks for being here, Alex!
Thanks Liz for what you do! RV owners need to hold all manufacturers and dealers accountable for the products that are being produced and sold. RV’s are very expensive and some of us have saved up all our lives to buy one. If mine was not working most of the time I’d be devastated. My hubby and I want to purchase one by next January but are totally afraid to spend the money due to quality issues. Please, those of you who have great units please let us know the brand so we can get on the road. Thanks to all🤗
Hi Jan! Join the Facebook group for the brand and floorplan you are interested in. Ask all your questions there to find out the real scoop before buying. Happy shopping and thanks for watching!
my advice don't buy one with slide outs. think like this ,your rv is subjected to hurricane force winds and earthquakes every time you hit the road . if you buy a rv you better be a mechanic or carpenter. just sayin good luck.
If it were me, after seeing all this STUFF....I would either buy a relatively inexpensive (and small) camper van, or a teardrop trailer, and go from there. From what I can see about RV's.....they seem to come with more issues than the archivist at National Geographic. When you are a lover of simplicity like myself, so many things in life are simple.
Please buy used in the date range of 2004 to 2009, here's where you will fine really good built units under 80K easy. I bought my 2006 Fleetwood bounder 38S with 3 slide outs for 30K and it's never been in the shop, and still has all the originals appliances that have never broke down yet. YES i pull PM Maintenance twice a year and these items, IE- AC Units, fridge, furnace, Hot water heater ECT. And YES we have put new Tires on, remodeled with new furniture upgrades, Solar and new lithium battery's sure. Stay away from 5th Wheels unless you have deep repair pockets
@christinesilva2034 100% correct. I've said the samething. I own a Forest River Hybrid with opposing slideouts for 4 years. No problems....yet, yikes. Knock on wood. Slideouts are nice but that's just one more mechanical issue to break down. My next and final one most likely will not have slideouts...another suggestion, get that extra protection under the wheel wells. Tire blow outs are trailer killers.
I'm glad you're putting videos out on this subject. I think people need to do as much due diligence on the dealership they purchase from as they do on the make, model and floorpan when they've decided to purchase an RV. The dealership is the ultimate make or break for me.
Thanks so much for your support, Patti! Glad to have you here. Stay tuned.
LOL. Service Manager so disinterested in this. There's your sign.
It's been stated already, but the assistant's body language says a lot about this dealer's true interest in their customers' problems... Arms crossed, staring off in the distance, the face scowl.. and... especially chewing the gum DURING THE INTERVIEW says so much about their professionalism and sincerity.
Thanks Liz for sharing this video. I'm going to definitely stear clear of Unlimited Rv in KC. It drives me crazy when people don't respond to emails or even phone calls in a timely manner. Spending thousands of dollars on a camper that has problems a day or two after delivery is uncalled for. The dealer should be a shamed of themselves. No excuses.
Great idea doing this video, however I can guarantee that owner looked at how many subscribers you have and thought it would be a good chance to redeem his dealership. I couldn't help but notice the guy next to him chomping on his gum during the interview looking like he could care less. That would be the guy you have to deal with to get the repairs. NO THANKS!
Yeah, I hear ya. I am hoping they learn from this incident and do better. Thanks for watching.
Liz, THIS is your new path in life! Your reporting is interesting, enlightening, and satisfying! Keep it up! Personally, I researched for years before purchasing, almost didn’t buy an RV, because I didn’t want the headaches, before we finally discovered and bought a Pleasureway. (Class B for two) No manufacturing problems or defects, only maintenance for 6+ years so far. Good luck everyone!
Oh, so glad you had good luck with a Pleasureway. And THANKS so much for your support in my new path! Stay tuned!
Looking up Pleasureway....
@@tropicaldaze23 I've heard good and bad about Pleasureway. Your best bet is to join the Facebook group of the floorplan you are interested in and get the scoop from owners. Happy shopping. And see you in my brand new video right here: czcams.com/video/lThzzjh08h8/video.html
Thank you for being real advocate and captions
Liz, I appreciate you giving both sides of the story in a very fair and equal manner. I'd love to hear about other's experiences good and bad. Especially the good! Like, point us in the right direction! 🤣💛
Yes indeed! I will be doing more and definitely want to highlight the good. Thanks for watching and commenting, Wendy.
Thanks Liz! You are addressing a very major issue in the rv industry That they themselves are hurting and encouraging deterrence of future purchase. Unfortunately, Darren's story is typical for the RV industry nowadays. I bought a Grand Design Momentum toy hauler in February of 2022. I am still chasing warranty repairs that were submitted over a year ago and are still not done. The dealer is the main issue. They are over their head, can't keep appointments, can't perform the work in a timely manner. I drop my rv off for work, it sits on their lot for a month, before they even look at it, then get approval from the manufacturer, get parts ordered, then wait my turn for time in the bay. I've left my rv at their place for months at a time. Just like the dealer for Darren, they are kind and admit their shortfalls, but so what?!?! That is all just talk! That gets old. It cost us, the owner money and lack of using our rv. It is inexcusable and incompetent. I've dropped my unit off several times, which by the way is a 120 mile round trip each time. I guess their strategy is to wear us out so we will go away. Well, I'm just about there. Like Darren, I've had to troubleshoot my own rv, which I don't mind doing and expect to do it from normal ownership of owning an rv, but why should I have to do it for a brand new rv? I'm tired of talking to people and ready to move on. Just send me the parts and I'll make the repairs myself. And, I never plan to go back to my dealer again once I get these last few issues resolved.
Yes, that seems to be their game plan. Wear you out, make you lose your rig for months. So very frustrating. I am sure hoping my video brings about change. I also want to highlight the good guys and reward the ones who are doing it right. Thanks for watching and stay tuned.
This dealer owner and his "sidekick" is nothing but excuses, I'd never buy anything from his dealership.
Great video Liz (as always). Best to have both sides side by side. Spending a pile of money and not being able to use the product is horrendous. Thanks, stay healthy, and stay safe out there.
Thank you for being here!
I should share this video with the dealership we bought our rig at. We also failed to get an inspection and they were just as unresponsive to us. They were in the process of being acquired by Compass RV and it seemed everyone was being repositioned in their job responsibilities. Of course that, and the local RV show, was their excuse for ignoring our emails and phone calls. Call me nieve, but you don't need an inspection when buying a car and it's illogical to need one when buying an RV. Then again, you get one when buying a house. Where do we draw the line? I'm not a big proponent of government intervention, but something needs to be done in the RV industry and the RV components industry to make them accountable for quality control. Big Truck Big RV once did a video about people's claims that RVs are junk. He was very defensive of the manufacturers. Ironically; his next new, high dollar rig was fraught with quality issues. I'm sure that was a hard pill for him to swallow. Maybe it's time for a class action lawsuit to bring accountability to the industry. Thanks for such an informative video, keep them coming.
Thanks for the support, Sandra! I sure hope this series brings about change. So sorry you also went through a frustrating time with your dealer. Have a great weekend and thanks again for your kind words.
Good video Liz. Horrible dealer experience, I agree stay away from this one. They make the argument about personal and lack of communication but they got his money and walked away. Glad they were exposed. I hope that guy gets it done in Elkhart. This is a great way to get the word out. My question is when is it going to stop?
Liz, you’re doing a great job. I’m sure the RV industry is not a friend of yours. Don’t get intimidated and keep up the great work you’re doing.
Great information Liz!! Thank you for bringing this issue to the forefront so that future buyers like myself are aware. I will definitely be paying for an NRVIA certified inspection.
Glad to hear this, Laura, and thanks for being here.
Easily one of the best- and most critically needed- videos you have done to date. Thank you for alerting future RV buyers about the importance (again) of having a third-party pro examine anything you're buying- new or used.
Great video Liz. I feel horrible for this guy. I have my own headaches dealing with RV dealers. Most appear to be crooks and have no morals!
As a KC resident researching RVs and RV dealers, this is very helpful video.
You’re amazing Liz! Your CZcams posting has generated a flood of comments. These comments have become a virtual forum. I’ve learned a lot of useful information just by reading them. Thank you for the work you do and keep it up. I look forward to all your videos.
Me, too! So much valuable info right here. Thanks for watching
Thank you Liz for exposing this type of situation…hoping these types of videos will encourage dealerships to open their eyes and step up to better customer service…. The gum chewer has got to go away!
Holy crap you nailed it perfectly!!!! I also give the dealership credit for coming on camera. With that said problems start at the top. No one cares how many units you have sold or any of that nonsense. I would have liked to hear how they screwed up and that he is sorry not a word about new people, funerals and whatever else the excuses are. Now he did take some responsibility it was with those excuses and that he has talked to people. Those service departments have a tough job BECAUSE the manufacture puts out substandard products. Pre trip inspections by the dealer should show almost next to nothing. My first career for 20 plus years was as a Service Manager at car dealerships. These problems that this poor customer experienced didn't start with him I can guarantee that the red flags were obvious and OWNERSHIP either wasn't aware or didn't fix them. Liz great job and I sure hope you have started a revolution. Forest River also needs to be held accountable as you are well aware.
What this video has taught me is that buying or owning a new RV has about the same odds of success as winning the Powerball Lottery. I own a Forest River Toy Box trailer with now "High End" electronics and while at first, I was jealous of my friends much nicer and extremely fancy RV's but now I know I made the right choice. This would go the same for having smart home features in my home. Most RV's are truly built very with very cheap materials. I have basically decided that owning a well loved used RV is the way to go if I am ever going to replace or upgrade my RV...
Yes! Definitely get an older one. Let someone else get the bugs worked out. Plus they are not building them today like they used to.
Hi Liz, My name is Kent and i am an x pat living in the country of Panama. I have been here since 2006. I retired in 2004 from the state of Illinois. I was only 50 and got in on a early out program with 32 years of service. I sold my home and moved to Prescott Arizona for a year. I was thinking of buying a 5th wheel and a truck and going on the road like you. I did not and went to Costa Rica to seek residency. I wasnt sold on the country and ended up relocating to Panama in 2006 and getting my residency. I love it here where i am located. I started watching your show about 2 weeks ago and love your show (and you). You are a wealth of knowledge. Keep up the posts there great. You are appreciated.
Hi Ken! Welcome to the channel. Wow, what an adventure leaving the country like you did! Thanks for being here and see you in the next video.
We had the same experience with our Riverstone with a different dealership and that why we started a CZcams channel and when Riverstone found our video they contacted me a got us all fixed. Funny Story! Thank god for social media
Didn’t buy my RV yet, but I find your videos very informative
Thank you, Mike!
Great video thank you!
Thank you for being here, Myra!
Great detailed videos. He brought the receipts for sure. Owner kept apologizing each step yet nothing changed rendering the apologies hollow, totally empty. You can tell that he was only sorry they got caught and on camera.
Yeah, it was not a good look. Thanks for watching, Bill, and stay tuned for the rest of the story with Darren.
Thanks Liz for exposing these terrible sales and service people.
Thanks Liz for your care and concern for others. How do you locate a qualified inspector and not end up with someone who just says they are ?Peace ,health and happiness to you always.🥰
Hi Charlene. Go to the NRVIA website. Next, read reviews of the folks that are on that list. Then call and interview them to get a feel of what kind of service they provide. Thanks for your comment!
Liz is doing our job for us. Thank you!
Thank you!!
We bought our last RV from Riley's RV World in Mayfield, KY in 2018. It had a few issues, but they always made sure we were taken care of. I am pretty handy, so they even sent parts to me to replace under warranty. For an RV dealer, they were pretty good to us.
Liz this is a great video!! I had a very bad warranty experience with General RV in Dover FL. Numerous times no one would answer calls, text messages or emails. I wish I could tell my entire story but its too long to post. One of the worse things was once they finally would comunicate and we arrived at the Dealer in person they would be extremely nice probably so that you wouldn't explode and put them in their place. Extremely frustrating!!! I would NEVER recommend General RV from Dover FL. Remember sales is always great. Warranty NOT SO Much at ALL!! We were even lied to and taken advantage of. The work they got to do was like pulling teeth to get anything done!
That dealer owner's assistant mgr looks like a hit man!
His body language sure says a lot! Thanks for watching, Lauren!
ha ha! im glad im not the ONLY one that looks at body language. How a person dresses, does their hair, stands, walks, moves, sits, looks at you or NOT, says a LOT BEFORE they even OPEN their mouth, eh! Recently my hubby and i looked at a car a guy had for sale. we met at a parking lot. I could tell within 10 SECONDS of this guy getting out of his car and STANDING a certain way, that this car had been driven hard and put away wet! (old horse racing term of a thrashed unit for sale) so my hubby went for a drive with them, i stayed behind. he came back in less than 10 minutes and he reported to me immediately that the car had literally been driven into the ground, really hard! I laughed! 😆😆🙄@@LizAmazing
Lol
You've found a great niche in this large CZcams market and are doing a great job Liz! So much so that I will never buy a rig but will keep renting one. I want to enjoy my trips, not spend so much time fixing and cajoling. Thanks for your entertaining and information
Thanks again Liz for providing us with the truth about these dealerships.
Here’s how I see it:THE DEALERSHIP GAVE VERY BAD SERVICE & THEY GOT CALLED ON IT😂! They’re doing DAMAGE CONTROL😮!
Wow Liz, you are on a roll! You hear too many horror stories about problems with warranty service across the whole RV industry, and it seems like until they are called on the carpet by exposure to the masses, does anything get done! great job again Liz
Thanks Kathy! I am glad to shine a light on this for sure. Glad to have you here and your support!
We purchased a new 2023 Grech turista lithium ion 4x4 from General RV in MI in August of 2022. The short version is that; the rep tried to pass off a 2x4 for the 4x4 we negotiated for. We asked him where the 4x4 badge was located on the camper. His response was that Grech doesn’t use 4x4 badges. We demanded that we be shown the front axle so they grabbed a tech and instructed him to craw under and confirm the van is 4x4. The tech inspected it underneath and announced that this van is rear wheel drive and not 4x4. Their response was, “do you really need a 4x4”? So, they were attempting to sell us a 2 wheel drive at the price we negotiated for the 4x4. Then the sales mgr told us there is a 2023 Grech available at another dealership a couple hundred miles away that 0we could purchase that’s a 4x4. We analyzed the situation and agreed to do that. I responded withNext thing out of his mouth was “ would you pay $10,000 more because initially we were looking for and negotiated for a 2022 model and they found and offered the 2023 model”.
Wowsa, Douglas!!!
I live in Canada but I experienced the exact same treatment from RV Canada, who is the major dealer in the Ottawa area. It was a fight from day one when the list of problems started to show up. And there were many issues. And I even gave these jokers $3500.00 for an extended warranty as I bought the unit for my daughter. The best day I had with the travel trailer is when I sold it, at a loss, and saw it drive away. I will never go near another RV or RV dealer. What a terrible experience.
Just awesome how you helped this man out with all the problems he had with the dealership. Thumbs up girl!👍😎
Hi Liz, like you I have an older motorhome. I bought it new a 2005 Monaco Diplomat. The dealer Bretz RV wanted me to stay for 4 days in the RV to make sure it was right. I could not do that due to a death in the family so I guess I was lucky because everything was perfect. My coach has had a couple of cabinet latches go bad however other than routine maintenance she has been great. I have over 90,000 miles on her and I replace the batteries every 5 years and tires at about 8 years (she lives in a garage when not being used) I take her out for exercise every month, if I have not used that month. I have run my generator for up to 2 weeks without shutting down. When driving I am always running the generator for the air cond. and towing a car or jeep. Monaco built a great product
I've heard good things about Monaco, Gary! Thanks for commenting about yours. I look forward to seeing you out here. And thanks for watching.
thank you so much for what you do. From watching this video, I can't help but think that the dealership is selling junk really--then going around trying to fix all the problems the manufacturer created.
I've never understood why PDI can be done and so many issues found by an independent inspector. Wouldn't the dealership just automatically have that inspection done? But then you see the frames being faulty. I see a lot of folks getting into the 5th wheels and I have to say they seem to be the biggest culprits of constant issues. keep up the good work.
Another video that confirms our decision to rent, not buy. Thank you!
You're right Liz. People need to stop taking shoddy work or screwups by dealers (microwaving metal?) as a given and start demanding good work up front, and exposing those that produce lemons and spread the scam that all RVs WILL have many many problems off the lot. They need to have their feet held to the fire and start producing well made functional units and the dealers need to be responsible for what they sell.
Totally agree. The problem is that most RV buyers are newbies who don't know how awful the products and services are. The ones who do -- like us, the ones who watch Liz's videos -- are in the minority and therefore don't carry much clout in the RV marketplace. 😥
It would be nice if RV buyers could get together and form some kind of association in order to force improvements in the industry, but I don't see that happening.
There *_is_* an RV *_owner's_* association, but since that's for people who already own an RV, I don't how much good that can do for buyers. 😥
Exactly, you are only as strong as your weakest link! This guy spends thousands of dollars on an RV and does not even pay $700 for an inspection, when you buy a home you always get an inspection, RV's are homes on wheels. The dealerships are going to continue to give shoddy services until folks smarten up and start to do their due diligence!
@@theoracle6881 Nice victim blaming here. Why should he need to get a $700 inspection for a brand-new rig? As RV Owners, we know about the shoddiness of this industry, but he is a newbie and made the mistake of trusting a salesman.
@kellysmith5521 If you have to ask that question you're just as delusional as he was especially when we already know these covid campers are crap. Same as buying a house without an inspection sometimes mishaps are not intentional, builders make errors, materials are never fullproof, shyt happens so always cover your arse, this is the first rule of thumb in life so put the kool-aid down dude talking about victim blaming.
This service is why the Better Business Bureau exists, and lawyers. Great job Liz!
BBB is yelp for old people.
The mere fact they have a less experienced person “new” do the walk through says everything to me.