A Simple Fix for Inconsistent Business Analysis Terminology [PRO TIP]

Laura Brandenburg discusses one of the most common and overlooked mistakes in business analysis: the inconsistent use of terminology in documentation. Learn how you can start improving documentation skills and achieving clarity in communication.
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Did you know that terms like 'Customer' and 'Customer Agent' should not be used interchangeably in business analysis documentation? This can lead to confusion and ambiguity. In today’s video we discuss this important concept and provide valuable insights and practical advice on maintaining consistency in your business analysis terminology. Small nuances in word choice can significantly impact the clarity and effectiveness of your documentation, potentially influencing stakeholder understanding and project outcomes.
Our discussion will also extend beyond mere tips, offering a glimpse into The Business Analyst Blueprint® training program. This program is an invaluable resource for those looking to enhance their business analysis techniques and effective business communication. Through a unique technique known as the 'glossary,' participants learn to clarify language, ensure consistent terminology in business, and avoid common business documentation mistakes.
Don't miss this opportunity to elevate your business analysis acumen. Remember, a simple fix in your approach to business analysis terminology can lead to profound improvements in your deliverables. Start making these changes today and witness the impact on your professional journey.
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Bridging the Gap is an online business analyst training and certification provider helping you become a confident business analyst. On this business analysis channel, we provide consistent business analyst videos to keep you on track to success in your business analyst career. You’ll find videos on entity relationship diagrams, mistakes to avoid as a business analyst, business analyst techniques and strategies for your next project, and other business analysis tips and tricks.
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[@BridgingtheGapBA]

Join our flagship program, The Business Analyst Blueprint: bit.ly/3STRMvn
Sign up for a free workshop to kickstart your success as a BA: bit.ly/3sOz4uD

[@AngeloTheBA]

Having BAs create or maintain a glossary of terms, whether in the document or independently is also a great way to force them to be more critical of how they use terms in their documentation.

[@BridgingtheGapBA]

Most certainly! We teach the Glossary as a technique as part of our training for BAs - it's essential.