Mine isnt locking after putting in the battery. Loosening up the two lo g screws keeping the two parts together loosens them immensely. I dont know, is there any other product that is easier and isnt a pain in the butt?
the lock I had before did not do the things I wanted it to do "Aura" Now I have upgraded to the Halo Smart Lock and so far it's awesome I can now control my lock from anywhere and google home can control it too and tell me if my door is locked or unlocked and I get notifications on my phone of the lock status in real time.
I purchased Kwikset Z-Wave SmartCode 916 Touchscreen Venetian Bronze Single Cylinder Electronic Deadbolt Featuring SmartKey Security the system does not lock
Mine was not working I bought from Amazon now I bought a second one from Best Buy and same issue beeps and doesn't extend I performed all troubleshooting
Hi Jessica, Please give out team a call at 1-800-327-5625, we'd be happy to help you solve any issues you are experieincing with your SmartCode 916. Thank you, Kwikset
My turnpiece shaft is upside down and won't turn upwards like shown in the instructions/video. This makes it impossible to connect to the rest of the device.
Ours just keeps beeping once the batteries are installed. The manual says that this means the keypad is not connected. We have checked the wire connection several times. No luck. 200 dollars for broken hardware. Not happy.
+Chad Myers We'd like to help you troubleshoot, please give our support team a call at 1-800-327-5625. Your 916 is backed by our 1 year electronics warranty and any parts or service will be provided to you at no charge.
These instructions are some of the best I’ve seen. Thank you
How do I use the Zwave app or which iPhone app is best for the lock. I’m not seeing an easy connection..
Will this work with a multi point lock?
Mine isnt locking after putting in the battery. Loosening up the two lo g screws keeping the two parts together loosens them immensely. I dont know, is there any other product that is easier and isnt a pain in the butt?
the lock I had before did not do the things I wanted it to do "Aura" Now I have upgraded to the Halo Smart Lock and so far it's awesome I can now control my lock from anywhere and google home can control it too and tell me if my door is locked or unlocked and I get notifications on my phone of the lock status in real time.
My lock has similar issue won't retract when when batteries installed. Guess I have to call customer service Monday
Would these instructions work for the Premis? (which is the same but is HomeKit not Z-Wave)
Please refer to our Premis install video. czcams.com/video/MbmZDOmy_P0/video.html
I purchased Kwikset Z-Wave SmartCode 916 Touchscreen Venetian Bronze Single Cylinder Electronic Deadbolt Featuring SmartKey Security the system does not lock
Our Consumer Support team is here to help troubleshoot: kwik.st/3hl8jD9 Thanks! Kwikset Social
My lack opens the other opposite direction do I need a different latch ?help
Please perform the door handing process again, czcams.com/video/HZpAubD0AFE/video.html.
Mine was not working I bought from Amazon now I bought a second one from Best Buy and same issue beeps and doesn't extend I performed all troubleshooting
Hi Jessica,
Please give out team a call at 1-800-327-5625, we'd be happy to help you solve any issues you are experieincing with your SmartCode 916.
Thank you,
Kwikset
My turnpiece shaft is upside down and won't turn upwards like shown in the instructions/video. This makes it impossible to connect to the rest of the device.
You have to turn it with some effort until it clicks
Ours just keeps beeping once the batteries are installed. The manual says that this means the keypad is not connected. We have checked the wire connection several times. No luck. 200 dollars for broken hardware. Not happy.
+Chad Myers We'd like to help you troubleshoot, please give our support team a call at 1-800-327-5625. Your 916 is backed by our 1 year electronics warranty and any parts or service will be provided to you at no charge.
Mine also does the exact same thing. The lock does not automatically retract
Will this work with Vivint Home Security?
Please check with Vivint for compatibility, www.vivint.com/products/smart-locks
Kwikset 916 bedbolt
This is impossible to put on. Nothing matches up!!!!!
what a waste of money!