#12 Configure Surveys in ServiceNow | ServiceNow ITSM Implementation Mock Training

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This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
Link for ServiceNow Developer Training in 9 Hours - • ServiceNow Development...
Content of this training:
- Introduction of the Course
- Create Users
- Configure Incident Form
- Configure Mandatory Fields on Form
- Configure Category and Sub category choices
- Configure State Choice List and Behaviour
- Field Mapping When creating a Problem from Incident
- Configure Assignment Rules
- Configure Incident Priority
- Configure Incident Notifications
- Configure Automatic Closure of Resolved Incident
- Configure Surveys
- Configure SLA
- Auto Assign a Problem Record
- Configure Change Management Form
- Configure Mandatory Fields on Change Form
- Configure Risk Conditions
- Configure Maintenance and Blackout Schedule
- Emergency Change
- Creating Change Request from Problem
- Change Approval Policies
- Configure Standard Change Catalog
- Copy a Change Request
- Configure Security Rules
- Configure Change Notifications
- Create a Service Catalog
- Create a Catalog Item Template
- Create a Catalog Item
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[@TrippySabotage]

This whole series has been so helpful!

[@ShaliniRaviGupta]

How to open the survey in portal side.

[@enknot]

It doesn’t work in this video. 😅, um…?

[@epapra795]

I still have issue with triggering survey notifications as you had in this video. Will servicenow really triggers survey notification OOB??

[@Trevor_90]

I'm having the asme issue did you ever figure it out?

[@IR3xZz]

Hey guys, Did you figure this out?

[@alexandrahelga2579]

Same here. In this video, is shown how to ASSIGN a Survey to someone. The first part of creating the trigger condition for Survey will be needed for sending email notifications as well. In other situations, we need to send an email notification when an Incident is Closed or Resolved to the caller to complete the survey, and we need to add to the conditions when creating the email notification: When " event is Fired" and the Event name: record.send_survey. My only issue is that the survey is triggered in another email notification, not the one i created.

[@user-ul3rm3rd1h]

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