#10 Configure Incident Notifications in ServiceNow | ITSM Implementation Mock Training

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This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
Link for ServiceNow Developer Training in 9 Hours - • ServiceNow Development...
Content of this training:
- Introduction of the Course
- Create Users
- Configure Incident Form
- Configure Mandatory Fields on Form
- Configure Category and Sub category choices
- Configure State Choice List and Behaviour
- Field Mapping When creating a Problem from Incident
- Configure Assignment Rules
- Configure Incident Priority
- Configure Incident Notifications
- Configure Automatic Closure of Resolved Incident
- Configure Surveys
- Configure SLA
- Auto Assign a Problem Record
- Configure Change Management Form
- Configure Mandatory Fields on Change Form
- Configure Risk Conditions
- Configure Maintenance and Blackout Schedule
- Emergency Change
- Creating Change Request from Problem
- Change Approval Policies
- Configure Standard Change Catalog
- Copy a Change Request
- Configure Security Rules
- Configure Change Notifications
- Create a Service Catalog
- Create a Catalog Item Template
Create a Catalog Item
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[@parulgoyal8280]

Your videos are very helpful

[@mysticslayer222]

Hello, another way to make the notification mandatory is to use form layout to add the mandatory check box - this should make it to where they cannot unsubscribe as well

[@kiakiabia]

Your videos have been very helpful

[@prasanjeetbehera8420]

please sir bring one video how to integrate jira with incident management...

[@dssankarvelagana410]

Missing part 9 of itsm implementation series in the playlist sir.

[@JustForfYou]

Hello, would you say that each topic of the mock training is something ITSM ServiceNow administrators should know how to do?