Unveiling the Truth: Does Harbor Freight's Icon Tools Warranty Actually Hold Up?
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- čas přidán 5. 09. 2024
- Imagine my surprise when, on just the second use, the tip of my Harbor Freight flathead screwdriver snapped off! It was a moment of disbelief. Now, it's time to really see what Harbor Freight's Icon Tool warranty is made of. Join me as I navigate the warranty process at Harbor Freight - I'm expecting a journey filled with twists and turns. Let's dive into the challenge and discover just how customer-friendly their warranty policy is. Fasten your seatbelts; this adventure promises to be both enlightening and entertaining!
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Icon Tools at Harbor Freight are part of a line of high-quality, professional-grade hand tools and storage options designed for heavy-duty use. Launched to compete with other premium tool brands, Icon Tools aim to offer comparable quality at a more accessible price point, targeting professional mechanics, technicians, and serious DIY enthusiasts.
The Icon range includes a wide variety of tools, including wrenches, sockets, ratchets, and tool storage solutions like cabinets and tool carts. One of the key selling points of Icon Tools is their warranty policy, which is designed to be straightforward and customer-friendly, offering lifetime replacements on hand tools, a testament to their confidence in the durability and longevity of their products.
Harbor Freight positions Icon Tools as a top-tier option within their tool lineup, emphasizing the precision, performance, and materials used in their manufacture. The company suggests that by choosing Icon, customers don't have to compromise on quality to get a better price, making them an attractive option for professionals and enthusiasts who need reliable tools without breaking the bank.
While the Icon brand is relatively new compared to Harbor Freight's other offerings, it has quickly gained attention for its quality and value proposition, challenging established brands in the professional tool market. Harbor Freight promotes Icon Tools through rigorous testing and customer feedback, ensuring they meet the demands of the toughest jobs and environments.
So the point of this video was how to not prove if the warranty works?
@@bigjawzsaidit6387 Thanks for watching!! It's my experience with the warranty.
Respectfully that's not what you named the video though. Seems like some click bait was used. Some of us use this platform to find out valuable info and have limited time to do so. In my opinion this video was a waste of time that you posted and used wording to have viewers assume they would learn something. Not to say that this tactic is uncommon because it is used all over this platform but when I come across it the creators credibility is lost in my book. It's especially disappointing when it's a creator I've had a history of enjoying their content like yourself.
@@bigjawzsaidit6387 I appreciate your feedback. The icon tools have a warranty. Mine broke. I showed the process which amounted to an unsuccessful trip for a warranty claim. I thought they would just swap it out but it became challenging as it was part of a kit and the inventory is constantly sold out. My point being, it's not as easy as I had hoped. Sorry this wasn't shown in the video. :(
I use icon screwdrivers as welding sticks in my arc welder . The large philips head screw divers seem to weld the best
Perfect weld?
The app show you what store has what if you enter your zip code 👍
Great point! I will give that a go!
The SKU on the empty spot should lead you to an In-stock Store. By the way you are Blessed to have such a large Store. I have returned Pittsburg Torx sockets with no issues.
It's a brand new store, used to be an Office Depot!
Take whole set back and get new set..
I ended up just buying an individual one. I've saved a bit of cash one some of the harbor freight stuff so figured why not.
Harbor freight is falling into that old death trap of getting as expensive as the higher name brands. Why buy cheap when I can buy quality at the same price.
I went to Harbor Freight today .. got a good deal on a dolly, can beat it up and not worry about it. Still no restock of the screwdriver.
Is that bent or is it just me?
It was brand new, I hope it wasn't bent. In person, it didn't appear that way. As much as I complain on this, I'm a Harbor Freight guy .. you win some, you lose some.
Any store will warranty it but yeah typically they swap it out for the same one. It's up to the managers discretion if they want to give you something similar or you can pay the difference on a better one if say your going Pittsburgh to icon. Stores only know an estimated truck inventory a day or two before so they can't say when an item is coming back in stock. All they can do is check inventory of stores around you. This set really doesn't have an equivalent. The closest thing would be the Quinn set.
Appreciate the info!
Sounds like you knew whatever you were doing would snap the screwdriver before you cracked the screw.
It's too bad we have to take your word for it, or else this could be legit data for tool buying.
Using it on a screw, I turned it, and the little tip snapped. Thanks for watching!
I think HF require you to exchange the entire set, if it came in a set. Not sure what you were doing with screwdriver to cause that much damage - I would think the screw or your hands will give up before piece of tool breaks off. Icon and Pittsburgh both have lifetime warranty. Unless you are using tool every day, Pittsurgh while not as comfortable, will do that same job and cost half as much.
I have to imagine it was a manufacturing flaw .. literally it snapped when I was loosening a screw. I used it 2 times. The others haven't had an issue.
i think the system they have is nice. its unfortunate that they ran out but locally i have 3 harbor freights i can run it. in my opinion, i would rather run into the store, speak with some one and get a replacment same day. Rather than sending it in waiting a couple weeks and getting one back...
Agree, it's nice to swap out. Went by today, still out. I'm thinking this one might be an oddball given it was in a set?
Wait until they get more in? Go to a different store? I am sure they would have replaced your screwdriver if they had replacements even if you abused the tool.
Going to try again in a few weeks. Thanks for watching and excited for the replacement!
It's your fault for buying a cheap harbor freight screwdriver when you could have gotten almost the same thing from wera, vessel, whia, PB Swiss. Where do you buy it one time and you keep it for decades. And they never do this.. stop buying cheap harbor freight garbage. Is not free to drive down there putting all the wear and tear on your vehicle plus the gas. For each and every tool you bring back. That adds up staggering fast
Of the ones you mentioned, what one should I go with?
@@jamzdotnetWiha extra heavy duty are the money
looks bent, so obviously you used it incorrectly. learn to use the proper tool before you bad mouth a company or brand. and if they are so horrible why in the world are you buying from them????
Hey, thanks for watching!! It's a screwdriver, I think we all know how to use one :) It's not bent. Harbor freight has cheap tools. They claim these are as good as SnapOn... Have a great day!
People get their panties in a twist over tool brands.
No brand makes good everything. @@jamzdotnet