Sorry to hear about your problems Larry. I still have my old Delta planer and have given up on dust collection. I leave mine on a cart and roll it outside when needed. Hopefully they can resolve your issue quickly. Merry Christmas!
Hey Larry, I am so sad to hear this news. If only I found out about this sooner, we could have a perfect solution for this! We sell spiral cutter heads so next time you won't have to be disappointed.
I had a similar issue with my Cutech planer which has the small insert blades. It left lines all over the boards no matter how I rotated the insert cutters. I went round and round with the company and told them I hardly ran any Board feet through it. They said I needed to buy the carbide tips so I could plane hard woods better instead of the factory HSS cutters. The carbides are very expensive but last much longer. Finally before the warranty was up I complained again and they relented and sent me 2 packs of carbide tips, enough to fully replace all of them and a few extra. I think they were 60 dollars a pack. It made a world of difference, planed maple as smooth as glass. Your issue is very similar but as you stated there is a problem with the head. Good luck on your next planer.
Thanks for the feedback Fred. Besides the HSS cutter issues, how do you like it? How’s the snipe? One thing the Laguna had going for it was very little snipe. I looked at those. What model do you have? I don’t understand why they don’t offer models with the carbide cuttter? I only see models that you can upgrade to carbide. I’m glad they made it right for you. They should have stepped up after the first call. The Rockler manager was nice. No questions asked. The store is only some 35 miles away, unfortunately on the other side of Atlanta! So I only lost three hours of my life returning it. Right now, still relying on my 25 year old Delta. At least I can sharpen the blades. Happy New Year and happy woodworking.
Larry, different topic: If you were going to buy a bench top jointer today, which one would you get? I saw a video of the WEN model and it seems decent for the price. I’d like to keep it in the sub $1000 price range and am short on floor space.
I’m looking at the Cutech, they have two models, one two speed the other one speed. Both spiral head. With carbide cutters they are the same price. $619. About what we paid for the Laguna. I called to ask about the difference’s. The two speed doesn’t have a snip lock. The have several others I learned about from the phone call. Scroll down, way down to see all the models and study the chart. Shipping is reasonable. Check it out and give me your thoughts. cutechtools.us/?gclid=CjwKCAiA0KmPBhBqEiwAJqKK4wPQ0xB98ZNidTqlSMAFSZRaZcaYLYRSjIv0aPSt4DZRbZjx6rTu9xoCCpYQAvD_BwE
@@LSatch Larry, that Cutech 8” Jointer with carbide cutters looks like a really nice machine for under $450. And, their bench top planer looks a lot like the Laguna. Makes you wonder if Laguna had someone private label it made some cosmetic changes. Otherwise the controls are in the same place. Hmmm…
@@vjamodeo this: cutechtools.us/products/planer-40200h It was on sale. I’ve only seen it online. There are some CZcams videos that review it. Fingers crossed 🤞
Not what I wanted to hear. Purchased prior to Christmas, set it up today Jan 2 2022. I have planing fine lines. My first impression was the cutter blades aren't square to the bed (titled or maybe not set to the same depth). Just registered, wish me luck.
Sorry, sounds like a familiar story. Good luck, they should stop selling and shipping the ones sold. I think if you measure the sides, depending on the width, they will vary so the whole cutting roller is off.
Hi Larry, I have the same problem, lines the entire width and length of the board. Very disappointing. Did Laguna ever get back to you with a solution?
Sorry to hear that. Unfortunately, no, they never made it right. Read through the comments, they did fix it for some folks. I guess I didn’t fuss enough. They’re supposed to be testing each one out now before they ship it. I’m still using my trusty 30 year old delta. Good luck.
Larry, I got the same email and had the same ridges/lines. Yes, they sand off but shouldn’t be there. Customer Service offered to send me a replacement - they said not all units are bad. Replacement arrived today along with an oak board and a QC Tested sticker. I set it up and while it’s better, still has some lines. Emailed Customer Service and they again offered a refund or will send another unit. I pointed out the replacement was “QC Tested” and perhaps that’s as good as it’s going to get. I got it at the “Black Friday” sale discount for $539 so wondering if it’s worth keeping vs. trying to find something with the carbide cutters near that price. Thoughts?
I think I’d take the refund Jeff. If it still has lines it will always have lines and a year from now when you’re still sanding them out you’re going to kick yourself. In the comments Fred said he liked the Cutech planner as long as you get the carbide cutters. I looked them up shortly after that comment and I think I’m going to try that next. I’m going to hold off hoping they will have a sale sometime. In the meantime I’ll be using my 20+year old delta. It’s been a faithful workhorse for me. Good luck
Larry, I received another email from Laguna Customer Support and they said I should not have received the replacement that I did. They said they have planers without any lines and will send me one of those. I’ll give them the opportunity to make things right as I like the way it performs (except for the lines!). Will let you know if this one is any better.
@@LSatch Larry, third time is a charm! I received the 2nd replacement PX|12 today and this one does not have the lines! I'm very happy with the glass smooth finish it produced. The Oliver is $999 with the spiral head but I paid $539 on a Black Friday special so this will meet my needs.
It is like as a kid when you get your favorite gift from Santa, only to have it taken away! Disappointing from Laguna. Looks like it is back to the Dewalt DW735x or spend more and go up to the Jet with Helical head.
You’re right, took me back to my childhood. I’ll never forget, got a rifleman’s rifle one year, first time I cocked it, it broke! Now, because I destroyed the box, I’ve got to fight Atlanta traffic and drive to Rockler to return it. Thanks for watching Zach. Merry Christmas. Larry
Sorry, I can’t answer your question. I suggest you look for recent reviews and/or call Laguna and ask them directly. Ask about their return policy and what steps they’ve taken to fix the problem. Good luck. Sorry I couldn’t be of more help.
What's sad? At least you can afford to make the company cough up. Sorry if I sounded cynical. This time of year is always depressing. Maybe I should send you my cedar wood and antique non electric drills If the power is out..old tools are best. Happy hoopla. Mall is a four letter word 😉🌹🤔
Hey MG. Thanks for watching. Just got back from returning it. Of course they wanted me to buy another model that was a hundred bucks more. I declined 😁. Happy holidays, hope you’re doing well. Larry
@@LSatch how's your back. What did that monster weigh. Watching you lifting it was very familiar. Oh I watch them all However, I'm losing the use of my right hand. Typing is hard. So I listen , but tend to envy your garden more each day. Compared to millions, I'm good. Besides, online...I'll be damned if I allow my trolls and very real stalker know how I really feel. Grateful to be vertical but pissed I'm not able to play Santa Clause at Pine Ridge in SD. Cannot wait till the day I can. Y'all enjoy the season bro. 🌹🤔🙏💐
@@mgmassey174 back is fine. It weighed 75 pounds. Always had a strong back-weak mind! Thanks for watching, I’m amazed at how well the garden is doing. So sorry to hear you’re still having trouble writing/typing. Hope it gets better soon. Maybe you can return to being Santa next year.
@@LSatch thanks bro. But brain stem injuries, left untreated, never get better. I'm not a good surgical candidate. Put it on the prayer list. Maybe a miracle will come. Well, I'd trade a strong back for a weak mind any day. My weight limit is a quart of milk . Seriously though, you hear of anyone likes old tools, I'm quitting the push myself till I drop behavior this year. To be here for my son, it's required. Give is a shout if y'all go up to Grandfather next year. All the best 🌹
This unit is complete trash! The planer head isn’t perfectly level with the bed. It cuts deeper on the right side and leaves scallops in the wood! Laguna says they don’t have a way for you to make adjustments to fix this issue and to take it back to the place where I bought it for a full refund. Many people have had this happen and laguna knows it’s an issue.
@@LSatch I have not seen many reviews but there are some nice videos here on youtube showcasing it. Unfortuanately there were nice videos of the Laguna too so now I'm a bit leary of carbide planers that don't use the helix head.
Hi Larry, we are really sorry you had to experience these issues. We are currently working with our factory to solve this problem immediately so that we can get back to the quality our customers deserve. If you have any questions, you have Joe and Brian's emails. Please contact them directly and they can offer their assistance. Thank you.
Thank you for reaching out. I was/am disappointed. I no longer have their emails because I assumed it was a done deal and I had no recourse. I hope you are able to the problems fixed.
I have the same issue with my Px12 Would it be possible to get a voucher to purchase one when they are corrected for the same price as the one I purchased?
@@LSatch I did suggest it to Laguna but my guess is they are going to cut their losses and discontinue this product or redesign the head to be helical cutter and therefore make it more expensive to manufacture and to purchase.
@@philrader2016 it was worth a shot. I’m still getting by with my 25 year old delta. If you get a new planer, please let me know what you got and your thoughts. Thanks
Sorry to hear about your problems Larry. I still have my old Delta planer and have given up on dust collection. I leave mine on a cart and roll it outside when needed. Hopefully they can resolve your issue quickly. Merry Christmas!
Thanks for watching, yep, still using my old delta. On my way to rockler this morning. Merry Christmas to you.
Hey Larry, I am so sad to hear this news. If only I found out about this sooner, we could have a perfect solution for this! We sell spiral cutter heads so next time you won't have to be disappointed.
You and me both. At least I got my money back. Thanks for watching and sharing
I had a similar issue with my Cutech planer which has the small insert blades. It left lines all over the boards no matter how I rotated the insert cutters. I went round and round with the company and told them I hardly ran any Board feet through it. They said I needed to buy the carbide tips so I could plane hard woods better instead of the factory HSS cutters. The carbides are very expensive but last much longer. Finally before the warranty was up I complained again and they relented and sent me 2 packs of carbide tips, enough to fully replace all of them and a few extra. I think they were 60 dollars a pack. It made a world of difference, planed maple as smooth as glass.
Your issue is very similar but as you stated there is a problem with the head. Good luck on your next planer.
Thanks for the feedback Fred. Besides the HSS cutter issues, how do you like it? How’s the snipe? One thing the Laguna had going for it was very little snipe. I looked at those. What model do you have? I don’t understand why they don’t offer models with the carbide cuttter? I only see models that you can upgrade to carbide.
I’m glad they made it right for you. They should have stepped up after the first call. The Rockler manager was nice. No questions asked. The store is only some 35 miles away, unfortunately on the other side of Atlanta! So I only lost three hours of my life returning it. Right now, still relying on my 25 year old Delta. At least I can sharpen the blades. Happy New Year and happy woodworking.
Larry, different topic: If you were going to buy a bench top jointer today, which one would you get? I saw a video of the WEN model and it seems decent for the price. I’d like to keep it in the sub $1000 price range and am short on floor space.
I’m looking at the Cutech, they have two models, one two speed the other one speed. Both spiral head. With carbide cutters they are the same price. $619. About what we paid for the Laguna. I called to ask about the difference’s. The two speed doesn’t have a snip lock. The have several others I learned about from the phone call. Scroll down, way down to see all the models and study the chart. Shipping is reasonable. Check it out and give me your thoughts.
cutechtools.us/?gclid=CjwKCAiA0KmPBhBqEiwAJqKK4wPQ0xB98ZNidTqlSMAFSZRaZcaYLYRSjIv0aPSt4DZRbZjx6rTu9xoCCpYQAvD_BwE
@@LSatch Larry, that Cutech 8” Jointer with carbide cutters looks like a really nice machine for under $450. And, their bench top planer looks a lot like the Laguna. Makes you wonder if Laguna had someone private label it made some cosmetic changes. Otherwise the controls are in the same place. Hmmm…
@@jeffmc306 I had the same thought.
Same problem on mine I had purchased at the Thanksgiving sale. They have only said that I can get a refund, not offering any solution. Really bummed.
I feel for you. I recently ordered a Cutech. I’ll be reviewing it when it comes in. Hoping for the best.
@@LSatch which Cutech model? Do they only sell online?
@@vjamodeo this:
cutechtools.us/products/planer-40200h
It was on sale. I’ve only seen it online. There are some CZcams videos that review it. Fingers crossed 🤞
Not what I wanted to hear. Purchased prior to Christmas, set it up today Jan 2 2022. I have planing fine lines. My first impression was the cutter blades aren't square to the bed (titled or maybe not set to the same depth). Just registered, wish me luck.
Sorry, sounds like a familiar story. Good luck, they should stop selling and shipping the ones sold. I think if you measure the sides, depending on the width, they will vary so the whole cutting roller is off.
Hi Larry, I have the same problem, lines the entire width and length of the board. Very disappointing. Did Laguna ever get back to you with a solution?
Sorry to hear that. Unfortunately, no, they never made it right. Read through the comments, they did fix it for some folks. I guess I didn’t fuss enough. They’re supposed to be testing each one out now before they ship it. I’m still using my trusty 30 year old delta. Good luck.
Larry, I got the same email and had the same ridges/lines. Yes, they sand off but shouldn’t be there. Customer Service offered to send me a replacement - they said not all units are bad. Replacement arrived today along with an oak board and a QC Tested sticker. I set it up and while it’s better, still has some lines. Emailed Customer Service and they again offered a refund or will send another unit. I pointed out the replacement was “QC Tested” and perhaps that’s as good as it’s going to get. I got it at the “Black Friday” sale discount for $539 so wondering if it’s worth keeping vs. trying to find something with the carbide cutters near that price. Thoughts?
I think I’d take the refund Jeff. If it still has lines it will always have lines and a year from now when you’re still sanding them out you’re going to kick yourself. In the comments Fred said he liked the Cutech planner as long as you get the carbide cutters. I looked them up shortly after that comment and I think I’m going to try that next. I’m going to hold off hoping they will have a sale sometime. In the meantime I’ll be using my 20+year old delta. It’s been a faithful workhorse for me. Good luck
Larry, I received another email from Laguna Customer Support and they said I should not have received the replacement that I did. They said they have planers without any lines and will send me one of those. I’ll give them the opportunity to make things right as I like the way it performs (except for the lines!). Will let you know if this one is any better.
@@jeffmc306 interesting. Good luck
@@LSatch Larry, third time is a charm! I received the 2nd replacement PX|12 today and this one does not have the lines! I'm very happy with the glass smooth finish it produced. The Oliver is $999 with the spiral head but I paid $539 on a Black Friday special so this will meet my needs.
@@jeffmc306 fantastic. Wish they would have given me the option. I just got two emails telling me to return it. Good luck with it and congratulations.
It is like as a kid when you get your favorite gift from Santa, only to have it taken away! Disappointing from Laguna. Looks like it is back to the Dewalt DW735x or spend more and go up to the Jet with Helical head.
You’re right, took me back to my childhood. I’ll never forget, got a rifleman’s rifle one year, first time I cocked it, it broke! Now, because I destroyed the box, I’ve got to fight Atlanta traffic and drive to Rockler to return it. Thanks for watching Zach. Merry Christmas. Larry
Is it OK to buy this Laguna PX12 now?
Sorry, I can’t answer your question. I suggest you look for recent reviews and/or call Laguna and ask them directly. Ask about their return policy and what steps they’ve taken to fix the problem. Good luck. Sorry I couldn’t be of more help.
😊
What's sad?
At least you can afford to make the company cough up.
Sorry if I sounded cynical.
This time of year is always depressing.
Maybe I should send you my cedar wood and antique non electric drills
If the power is out..old tools are best.
Happy hoopla.
Mall is a four letter word 😉🌹🤔
Hey MG. Thanks for watching. Just got back from returning it. Of course they wanted me to buy another model that was a hundred bucks more. I declined 😁. Happy holidays, hope you’re doing well. Larry
@@LSatch how's your back.
What did that monster weigh.
Watching you lifting it was very familiar.
Oh I watch them all
However, I'm losing the use of my right hand.
Typing is hard.
So I listen , but tend to envy your garden more each day.
Compared to millions, I'm good.
Besides, online...I'll be damned if I allow my trolls and very real stalker know how I really feel.
Grateful to be vertical but pissed I'm not able to play Santa Clause at Pine Ridge in SD.
Cannot wait till the day I can.
Y'all enjoy the season bro.
🌹🤔🙏💐
@@mgmassey174 back is fine. It weighed 75 pounds. Always had a strong back-weak mind! Thanks for watching, I’m amazed at how well the garden is doing. So sorry to hear you’re still having trouble writing/typing. Hope it gets better soon. Maybe you can return to being Santa next year.
@@LSatch thanks bro.
But brain stem injuries, left untreated, never get better.
I'm not a good surgical candidate.
Put it on the prayer list.
Maybe a miracle will come.
Well, I'd trade a strong back for a weak mind any day.
My weight limit is a quart of milk .
Seriously though, you hear of anyone likes old tools, I'm quitting the push myself till I drop behavior this year.
To be here for my son, it's required.
Give is a shout if y'all go up to Grandfather next year.
All the best 🌹
This unit is complete trash! The planer head isn’t perfectly level with the bed. It cuts deeper on the right side and leaves scallops in the wood! Laguna says they don’t have a way for you to make adjustments to fix this issue and to take it back to the place where I bought it for a full refund. Many people have had this happen and laguna knows it’s an issue.
You’re correct
anyone have experience with the Wahuda 13" two speed planer?
Sorry, I don’t but maybe someone else can help. I was looking at that planer. Does it have issues too?
@@LSatch I have not seen many reviews but there are some nice videos here on youtube showcasing it. Unfortuanately there were nice videos of the Laguna too so now I'm a bit leary of carbide planers that don't use the helix head.
You need to be careful Larry, your going to run out of woodworking tools to own . I hope you can work it out, that's a bitch to return. Take care.
Just got home, I hate driving around Atlanta! Got my money back. Thanks for watching and commenting.
I’ve not had good luck with Laguna and their customer support is awful
This was the only time I had ever needed support. I don’t own any of their tools
Hi Larry, we are really sorry you had to experience these issues. We are currently working with our factory to solve this problem immediately so that we can get back to the quality our customers deserve. If you have any questions, you have Joe and Brian's emails. Please contact them directly and they can offer their assistance. Thank you.
Thank you for reaching out. I was/am disappointed. I no longer have their emails because I assumed it was a done deal and I had no recourse. I hope you are able to the problems fixed.
I have the same issue with my Px12 Would it be possible to get a voucher to purchase one when they are corrected for the same price as the one I purchased?
@@philrader2016 that would be great. I’d probably do that too. They certainly didn’t offer me that option
@@LSatch I did suggest it to Laguna but my guess is they are going to cut their losses and discontinue this product or redesign the head to be helical cutter and therefore make it more expensive to manufacture and to purchase.
@@philrader2016 it was worth a shot. I’m still getting by with my 25 year old delta. If you get a new planer, please let me know what you got and your thoughts. Thanks