BUY THIS, NOT THAT: Why I Am Not Buying Any More Lisa Eldridge Lipsticks
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- čas přidán 23. 07. 2024
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I had 2 of the velvets that broke. I have to say though Lisa’s customer service team were incredible! They asked me to send photos of the broken lipsticks and shipped out 2 brand new ones free of charge the same day. They are now perfect and I have had no issues x
That is fantastic to hear! Love their customer service!
This happened to me too. Great customer service!
same thing here.
Hi Lexi, first off you look stunning! I have watched your channel from pretty much the beginning and know how hard you supported the LE brand and also how much you enjoy teaching and researching from your former job as a biology teacher. I always feel I learn something in a non dramatic way when I watch your content. I agree that these takeaways needed to be pointed out respectfully as you did. I remember your lipsticks and other people's breaking in earlier videos and took the plunge but haven't used them not only fear of marring them but also bc I was hit with rather high duty that left me kind of soured so there they sit untouched. I also remember the blush packaging problem and I'm sorry you and others experienced this as well. I hope the company improves on their current offerings instead of sending replacements only for the initial problem to happen again. I really respect your opinion and value your pov on other options out there people might not know about. Thank you for sharing your experience and speaking about it. 👏👏
Thank you Pam! You so eloquently put my thoughts into words. The high duties for some countries is definitely a deterrent regardless of breakage. I hope you are able to bring yourself to try them at least sometime.
@@LexiJong , its called the hot heat, that is why the lipsticks are breaking nothing to do with LE makeup brand
Lexi thank you for taking the time to make this video, I think it really important for consumer awareness to give this information out and you do it in such a palatable way. I really appreciate your point of view xx.
Thank you so much Siobhan! I really appreciate it. Have a great weekend!
I also have several of her lipsticks but none of them have broken thankfully. I love her launches and feel her brand is still one of the most exciting and I look forward to new releases. Some shades or items haven’t worked for me and her customer service has been extremely helpful. I personally don’t feel there is anything comparable because she has such nuanced shades. I’ve never been able to pull off super brights and cool tones but her line has made it possible because she has such an artistic eye for color.
I’m super interested in trying the dries van noten lipsticks, especially the mattes. They look gorgeous. The lipliner recommendations are also much appreciated
The nuances of color drew me in to her lipsticks originally too. She is very creative and continually comes out with beautiful shades. I'm really glad yours haven't broken! Have a great weekend Yolla!
I agree! FYI, I just got my order today and I am impressed with this launch of the Super Saturated: I chose Sunday Matinee and Strawberry shock, and they are everything I hoped they would be. And like you said, I am able to wear these shades because of her nuance in selection, but it’s this particular formula that is one of the best on the market for my money. I have most of her lipsticks from every launch, in all of the formulas, and I have never had a breakage issue ( I am in the U.S.) So, I say to whoever thinks they might enjoy these, go for it.
I’m from the uk, unfortunately all 16 Lisa Eldridge lipsticks I own are now broken! I was initially super impressed with the shades, however I just can’t justify spending £27 on a lipstick that breaks after a few uses! Really shocked with how fragile they are!
I completely agree - I put all of my velvet lipsticks into vueset containers and now have to use a brush but at least they aren't going to waste.
Woah! Thanks for warning
I was told by their customer service that the reason they break is because they have so much pigment in, but they don't last on me very well. Plus her stock issues are continually terrible - I've been waiting for a foundation shade to come back in stock for nearly 6 months! She's a great artist, but needs to hand the business side of things over to someone more experienced. Continually having to spend profits replacing broken products is bad practice and shell just end up losing customers
Her custumer service is amazing. One of my lipsticks broke and they replaced it. Since then I have had no more problems with them. Yes they are a bit dry, but her colours are the best on the market in my opinion. Her glosses and the Luxuriously Lucent ones are my favorites for my dry lips. I love that her products don’t have fragrance in them, my lips are very sensitive and dont’t like fragrances. I wish more labels would do that.
I completely agree - more companies should go fragrance free! Thank you for sharing!
@@LexiJong Thank you for telling us your experiance.
Yes same here. Replaced mine with no fuss and I haven’t had any issues since. Just don’t twist them out too far when applying
I didn’t know they can replace the lipstick! Mine broke and i never reached out to them 😭
@@sidrasalman4683 reach out now and they may still help.
Thank you for the video Lexi!! I love hearing your thoughts about this. I purchased several lipsticks and a highlighter last summer and wasn’t blown away by any of the products. I love Lisa as a person and I am in awe of her work but the products weren’t anything special in my opinion. I ended up decluttering what I bought from her because I didn’t love or use anything as much as I thought I would. Thank you again!!
Thank you so much for sharing Yulia! I'm sorry your products didn't work out but at least you have room for ones you will cherish and use!
@@LexiJong totally!!
Hey Lexi, love this post. Yesterday, I finally bought my first ever Lisa Eldrige lipstick haul. I saw Strawberry Shock and to me, it looked liked an orange based red and Lisa actually confirmed that it was not. I bought it along with the magenta, the nude pink (forget the name) and the Je Ne Sais Quoi sheer coral color. I will be on the lookout for breakage. I did not get the rainbow spill, and Skyscraper rose bc, I have a Hermes color and a few Mac colors that could be quite similar. Anyway....this is a very helpful post and I will let you know what I think. Your post is greatly appreciated. I will also consider the Dries as I do love his clothes as well. The design of his bullets are awesome. I have some of his clothes. LOVE him.
I can't wait to hear your thoughts and I appreciate you sharing what you picked up. I am always intrigued by her shades but I knew I had to pass this time. I hope you love the shades you ordered!
How did they turn out for you?
@@ultraviolettas Strawberry Shock is not a strawberry red. It is a coral red - a bright, warm, coral red. Everything else about the lipstick formulation and wear time was great. The photos on the site look like an orange red and that is very true to the color. If that is what you want, it is a great color. I was just expecting it to be a strawberry red, but it is not. The other colors I got were beautiful - Je Ne Sais Quoi is a very nice coral, Sunday Mantinee is a very pretty pink and I love New Wave. I would not have bought Strawberry Shock had I known. Even Lisa said it was not a warm/orange red. It is not a yellow red. I would have been better off getting Skyscraper Rose or Velvet Ribbon. I love blue, yellow and pink reds. Don’t get me wrong, a great orange red is wonderful, but I don’t want orange based reds. Strawberry red resonated with me especially since Lisa is so particular with her color pigments.
I got three Velvet lipsticks from the 2019 Holiday collection and they all broke in weeks (I’m from Northern Europe). They felt kind of wobbly from the beginning so I used them very carefully. I got one Luxuriously Lucent lipstick from this launch because it’s a shade I’ve been looking for a while, hopefully that formula doesn’t have problems.
Thanks for the Dries Van Noten recommendation! They seem to have those dark vampy colours that are often difficult to find in luxury brands.
Thank you for sharing Johanna! I hope you like your new shade. Please let me know if you try out the Dries Van Noten sometime. I would love to get your opinion.
Hi Lexi, thanks for this. I haven’t experienced this issue with my LE lipsticks but I can certainly relate to the frustration (I screamed unprintable sentiments when a brand new NARS lipstick broke!). I don’t find myself reaching for my LE lip colors lately so I appreciate the alternatives you share with us here. Also I love whatever foundation/tinted moisturizer you’re wearing, it looks fabulous
Thank you! It is so frustrating when new items get messed up or broken!
Thank you for your honesty and recommendations! I think Lisa makes some gorgeous lipsticks but I feel people's love of her brand and personality makes them hesitant to point out that there are some quality issues with the product. Considering the blushes have yet to be restocked I think she also knows this and is working hard to rectify some of these issues. I hope her team also takes the same level of thought into the lipstick formulas in the future.
I totally agree! I am sure she and her team are working hard to improve the packaging. I have no doubt she will come out with a really nice design.
My blusher burst from the back after two uses. And the formula was so dry i couldn't use it anyways. But they did refund me which was amazing!
I own 6 of her lipsticks and so far, no issue at all!
@@samiraanwar4962 thank you for sharing!
Hi, Lexi; thank you so much for the alternatives (especially the point about using lip liners instead!). I finally bought three Velvet lipsticks last year, and I absolutely love them. Always stored them upright, never took it outside in my bag, but I got breakage. :( Of the three I ordered, only one didn’t break, but that might be because I hadn’t used it as much as the other ones! In the end I ended up depotting them into Vuesets. Unfortunate because I absolutely love the luxurious feeling of putting on a lipstick from the tube, but I also didn’t mind as much because at least the magnets didn’t keep the tubes fighting with each other.
That's a great idea! I'm going to depot mine too. They will take up less space anyway. It's a shame because the packaging is beautiful.
Such a great video. I like the fact that you can talk about something you don't like without drama and provide some altenatives. I only have one of the velver lipsticks (Decade) and so far I haven't had any issues but let's see how it ages; I find the shade very flattering and unique. I will probably get some of the new releases. I just like the way Lisa Eldridge describes the shades and inspiration behind it; I find it very inspiring!
Thank you so much Charo! I appreciate it!
Thanks Lexi for this video - I’ve had very similar issues with LE products. I found that her velvet lipsticks emphasized lines and as pretty as her colors looked in the tube, most of them had too warm an undertone for me - a lot just looked orange, a problem I also have with Charlotte Tilbury. The LE foundation also did not work for me - both in tone and formula. Yesterday, I ordered only one lipstick from her new launch in the luxuriously lucent Rosy Shell as that is the one formula of hers I have not yet tried and the color looks mostly cool toned - but I promised myself this was a last chance try of her products. I, too, love the Givenchy, Guerlain, Chanel, and Dries Van Noten lip products and also Valentino. There are indeed many choices out there now. Thanks so much for sharing your POV which I always find to be so helpful and affirming!!! 💄💄
I hope you have better luck with Rosy Shell. It looks like a beautiful color but I agree that it is hard to tell until you try it on. I forgot about the Valentino but their recent nude shades are gorgeous! Such a great suggestion Wendy!
@@LexiJong thx Lexi - and yes, I love the Valentino 123R falling for nude shade!! ❤️❤️
me too!
I'm so glad to learn that it's not just me with the orange problem!
@@limperatrice 😂😂you’re not alone!!
Thanks for this video🙂You are the first person I've heard speaking about this issue and it's a relief to know I'm not the only one. I love LE, and her lipsticks, but from the six I own, I've had issues with two. Velvet Myth snapped six months ago. It snapped right off the base after applying a normal amount of pressure (in a way that indicated it was dry as a bone). I was kind of shocked, particularly because I had only used it maybe four times. At that point I checked my other lipsticks and they were all fine apart from Velvet Ribbon. There I noticed that two small holes had developed on the top of the lipstick, where it actually touches the lips. When I went to use it a month ago, I noticed that it has now developed a larger hole down the side on the velvet patterning. I did consider contacting the company to let them know, but I have had the lipsticks for two years now and these issues can happen. I suppose I was just surprised they happened with LE lipsticks. They are still beautiful and luxurious, but it has definitely taken the shine off them, as I am now wondering if the same will happen to the others and that is no pleasure when reaching for them😕 All my lipsticks are stored well (dark, cool drawer), I am always mindful not to twist the bullet up too far, and I truly use a normal pressure when applying. I additionally rarely use them full stop, so it's not as if I can use that as a possible reason for breakage. Five of my lipsticks are the Velvet formula (Myth, Ribbon, Morning, Jazz and Dragon) and I also own Skyscaper Rose in the Insanely Saturated formula. I am curious to know how things will progress with those lipsticks and although I am still open to trying her Lusciously Lucent formula, I would be wary of buying a Velvet lipstick again. It's honestly a relief to know others have had issues as well 👍🏻
I am so glad this was helpful! Thank you so much for sharing your experience. I now want to go and check mine for holes like you noticed.
Dear Lexi, thank you for your honest review. I greatly appreciate it. I always watch your videos. Thank you again
Thank you so much Dasha! Have a wonderful weekend!
Hi Lexi! I guess I’m in minority here ! I have almost all of Lisa’s lipsticks, most of the shades. Never experienced any breakage. I love her line for her unique shades. She comes up with beautiful and unique shades and I appreciate her for that. Don’t why , but none of mine are broken, although I’m aware of the issue. Dries Van Notten is gorgeous , I love their line as well , and so is Givenchy, but I cherish Lisa’s shades. I always use clear balm under any matte lipstick since my lips are super dry. I do hear you though, you didn’t have great experience ((
I'm sure you are actually in the majority Eka! I just wanted to be sure to share my experience for those that might feel as though it's an isolated issue. I'm glad yours haven't broken. I really wish I understood why they break so easily.
@@LexiJong I think we ALL love Lisa, her work , videos and customer service.
It is just that some of us (incl. me) have not had very positive experience with the products and it is totally fine to respectfully point it out which you did in this video. I baby my products because with the shipping to Asia they are very expensive. After arriving I put them in a cool place/not the fridge because I don't like them to sweat/. Still with removing the cap my lipstick fell off. I didn't ask for replacement.
Thank you so much for sharing! I really appreciate your feedback.
@@LexiJong I don’t know ( maybe shipping issues, no idea . They also get delivered super fast to me from UK, maybe this also plays role . Don’t know ( thank you again!
@@eka6878 that could be! Mine take forever to arrive most of the time.
I think I must have been very lucky because none of my LE lipsticks have broken (I have 5). I have purchased one of the new shades. Fortunately, all of her products suit me, especially the foundation as my skin is very shiny following SPF application. It’s good that you have alternatives.
I am so glad they have worked so well for you. Thank you so much for watching!
Thank you Lexi for always being so honest about the products you try! I too am not interested in LE products; I bought her initial lipstick/lipliner/gloss combo a few years back and they were all so orange on me! I couldn't figure it out. I also despise the foundation she released. Wanted to send it back but would have to pay for shipping so I'm forcing myself to get through it. Her products are just not for me.
Thank you for sharing Melissa! Her products are definitely great on some people but not all of us. I'm with you!
Thank you for your honesty as always Lexi! I haven't tried anything Lisa Eldridge and I'm going to continue to hold off for a while. I have heard similar opinions to yours which had led me to hold off.
I absolutely need to try the Dries Van Noten lipsticks 💄 They look so lovely and sound divine!
Thank you so much Whitney! Please let me know if you try the DVN. I can't wait to hear what you think!
I’m so sorry this happened to you and others with LE. I only have Velvet Ribbon and the coordinating lip liner. I’ve had them for a year or so, but I’ve only worn Velvet Ribbon maybe three times - mainly around the holidays. I appreciate you sharing because I was thinking of purchasing more soon.
I’ve had no issues with gorgeous Givenchy Deep Velvet in #36 and #37, L’Interdit and Rouge Grainé.
I’d love to try Guerlain’s Legendary Reds, but I haven’t been wearing reds often enough to invest. Certainly Guerlain or Dries van Noten will remain on my wishlist.
Again, thank you, Lexi, for sharing. I know it took courage to make this video, as we all love Lisa. Hopefully these issues will get resolved.
You are truly a class act.💐
Thank you so much! I appreciate it so much!
Thank you for including a discussion of alternatives. Don’t wear red, so, really appreciate your discussion of more sheer options and colors.
Always, Lexi, so informative!
Thank you Claire! I forgot to mention the Dior lip balms but they are a great alternative to the lucent formula imo.
How buildable would you say the newer Luxuriously Lucent formula is? Velvet cinnabar was my first LE purchase in the fall, and I haven’t had an issue with breakage. She says not to twist the lipsticks up more than you need to which may have helped me. I got sucked in by her video and color descriptions and bought Le Mépris, Night Thoughts (even though I was pretty sure it will be close to Chanel Noir Moderne which I already have) and then Velvet Midnight as I’ve been doing more vampy looks lately. I wish the bright reds and corals looked good on me. I am still mourning being 2 years late to the LE party and missing out on the Go Lightly lipstick!! 😭
I'm so glad you haven't had any issues with yours. I would say the the lucent formula is buildable yet always sheer. It will never build to a true satin or opaque finish. Certain shades look more like a tinted balm on the lips. I have a video with swatches of all of them until this launch and you can see how they build on my arms and lips. The first layer is very sheer and you can essentially double the pigmentation with a few layers. I think this is the video here: czcams.com/video/HKuNssLxsFw/video.html
@@LexiJong thank you so much!!
Hi Lexi! Totally agree with you: these lipsticks DO break. I purchased 4 velvets and 2 of them broke just after a few months. One of my friends had a similar issue, so we are now reluctant about buying new lipsticks from Lisa. Not happy about her cream blushes as well...Great video, as always! :)
Thanks for sharing!! It's so disappointing because these used to be my favorite launches of the year.
Thank you for your honesty. I love the Givenchy, Guerlain, Dior, Gucci and Chanel lipsticks.
Thank you so much Leazette! I'm glad you have some great ones!
Thanks for this video. I must have maybe 20 of her lipsticks . Yes my fav is velvet ribbon hands down and even velvet jazz . I have had no breakage yet. I wonder if the dry formula has something to do with that. Yesterday was Lisa’s launch date and we here in Canada had a huge internet outage that millions were without internet service so I did not get any. I really was not planning on rushing thru to get some so best the outage happened . Now my huge issue with Lisa Eldridge is shipping. We are heavily gouged by shipping and duties that you need to stop and think is this worth it? I have plenty of lipsticks that I really do not need more but her colours do look pretty. Thanks for the info on the other lipsticks. Not sure a availability on the one brand you mentioned but I do have some Givenchy and Guerlain and yes they are very nice. The reds violet tear came out with are pretty but they are all warm reds and those are not my fav. I may need to wait and see if she comes out with cooler ones. Thanks for sharing .
Yes the shipping and duties to Canada are insane! It's hard to justify a purchase with those fees. I hope they can figure out a way to alleviate some of the costs. The Dries van Noten lipsticks are not widely available yet but they are at Selfridges which can help. Thank you so much for sharing Hilda! Have a great weekend and I'm glad your internet is back!
Hi Lexi, thanks for sharing your experience! I was a careful buyer at first, but ended up buying more and more products with every new release. None of my lipsticks broke, however, I had issues with the blush packaging. While trying to press out the tiniest amount (as advised), it just exploded from the back side. I decided to reach out to the LE team and share my feedback on packaging, and they were kind enough to gift me a certificate for the next purchase of any product, as the blushes were out of stock. As for foundation, I had some struggles during winter time when my skin was on a dry side (will be testing it again with a heavier facecream next winter), but really enjoy applying it in summer even with a lightweight moisturizer. This is my story with Lisa Eldridge products. I will definitely continue purchasing her new launches, as I really enjoy the products and entire consumer journey despite some of the little flaws. I strongly believe that the team and Lisa herself are working very hard on every product and details, and listed and gather feedback to improve.
*and to mention all: lip liners are amazing, and obsessed with her highlighter in pink moon.
Her lip liners are great! I agree that they are working very hard to make improvements and I can't wait to see the changes they make to the blush packaging. Thank you so much for sharing Olena!
Hi Lexi! Thank you very much for your honesty. I have bought a lot of LE lipsticks, luckily never had the issues you mentioned (I am living in europe) and I love the formula. But this does not matter, unfortunately you had a different experience and I think it is admirable that you share your experience. Btw I will def try dries van noten, it is on my wishlist 💚
Thanks for sharing!! Please let me know how you like the dries van noten when you try them!
Appreciate your thoughts. I’ve had zero breakage. I love her lipsticks and will be buying several from the new release. BTW, I also like the Givenchy Velvet formula but experienced a break with one of my newer shades.
Thank you for sharing! That is good to know about the Givenchy!
Thanks for sharing other options for Lisa Eldridge lipsticks! I have the same issue with my lipsticks breaking very soon after I get them. It’s great to be able to explore other options. I still love my Lisa Eldridge lipsticks, but excited to try the Dries van Noten lipsticks. I’ve never heard of the brand so thank you!
Thank you Chelsea! You will love the dvn lipsticks!! I can’t wait to see your review!
I appreciate the honesty from you and everyone commenting. I really think these lipsticks can’t be cranked up so far out of the tube. And I can see with arm swatching the bullet literally bending as you drag them! So of course the bullet gets stressed, and how many times have you swatched these on video? I’m more than half done with Velvet Morning and I turn the bullet up only to the point where the lowest edge meets the rim of the case, no further. Of course if they arrive broken that is another matter. The only issue I had with any of the lipsticks (and I own many) is with Velvet Affair, it had a horrible metallic/iron oxide taste and smell. I mentioned it to customer service, not asking for a refund but they gave me one anyway.
You are right, I think the arm swatching definitely has made a difference with this formula but I am very careful not to press hard or extend the bullet far. I have not had any issues with taste or smell thankfully. They really have great customer service.
Mine all broke and I never swatched them.
I had a brake on my velvet muse, but i mailed them, they asked me to send a photo to verify probably and they send me a new one instead with no other question! I have more shades with no problem, and am gonna buy in the future! Love her artistry, products, vibe, whole beauty line... 😍
Yes her customer service is great! I'm glad they were able to send you a new one so quickly and I agree that her artistry is incredible - definitely a favorite!
A very fair and balanced view expressed with the greatest of respect which I appreciated Lexi. L E seems like such a lovely lady so I'm sure we all feel uncomfortable criticising her. The swatches of other brands with similar shades, formulations etc were great and I loved seeing them. You are the veritable swatch queen which is brilliant and so helpful as the range of items/shades you have really help get the colour comparisons necessary to make an informed choice. Thank you so much 😊
Thank you so much Annie! I really appreciate you and your support!
@@LexiJong 😀👍
I don’t totally disagree with you. I have had a couple break on me. But I don’t think anyone does color the way LE does. Especially bright colors. Her’s is the only brand that draws me to bright colors. But that’s the beauty of makeup..everyone will experience it differently which is a great thing.
I completely agree with you. Thank you so much for watching!
LE warns against breakage in her video where she introduces these. Don’t pop them out too far.
That’s really sad, thanks for your input. I haven’t experience any brake issues, I will keep in the look out for the ones I bought from the new lunch. 💗
Thank you! I think the lucent formula definitely holds up the best so hopefully no issues with those!
I love this Lexi! Such a great video!
Thank you so much!!
I'm passing on this launch too, I haven't experienced any breakage but there's really only 1 new shade I'm interested in, and to pay the duties and fees it requires to ship to my country would just be too expensive. Appreciate the video!
Thank you for sharing! Have a great weekend!
Hi Lexi, once again great video. I never tried anything from her, just never appealed to me and didn't understood the hype when you can get better quality from many other luxury brands. That being said, I love the shade Love of my Life that you swatched, do you know any other luxury brands that have similar colour lipstick?
Hi Gohar! I can't think of a dupe for Love of my Life but DM me on instagram and I can send you some swatches. I will go through my lipsticks and see what I have that is closest. I'm @alexisjong on instagram.
Thanks for pointing these things out. I feel like there’s so much love for Lisa the artist (I mean, she’s seems like absolutely lovely person, so deservedly so!) that people shy away from pointing out the drawbacks of her signature product.
I love mattes and most “velvet” formulas I’ve tried but find it difficult to wear many shades of her lipstick because they feel so, so desert dry. If my lips are chapped at all it’s crazy looking and really unpleasant (and I live in a very dry climate, so that’s most of the year). BUT I keep buying new ones because her VISION! It is so darn compelling!!
I know exactly what you mean! That's why I have always bought all of her lipsticks! Her vision always calls to me and I get so easily persuaded by her videos. They are undoubtedly lovely on her and her models but I am focusing on other lipsticks until these go through an update.
@@LexiJong the Dries van Noten lipstick colours looked lovely, but tbh, I still think Lisa's colours were more beautiful. I also prefer her packaging. I will look into the van Noten ones, though. It's a new brand for me. Thank you.
@@marikal2341 please let me know how you like them!
@@LexiJong I have a sad confession. She didn't have a sale, others did, so I spent my money on skin care products instead. I will shop Lisa's lipsticks later. I looked at the Dutch brand but although they looked lovely, they'll be almost 70 e each with the case. A bit too much for a lipstick. So still Lisa on my list.
@@marikal2341 yes she never has sales so get them another time. It's tough to resist a good sale. I stocked up on skincare too!
Thanks for sharing Lexi! I also feel that with her recent releases, the colours are less interesting and nuanced. That being said, the lipstick you have on looks incredible. I still have my violette’s coueur infidele, would you say this is similar to rainbow spill/ skyscraper rose?
Yes i think this combo is similar to the violette. Such a beautiful shade! Thanks Dita!
did you buy the separate case for the guerlain reds? so it ends up being around $50 ?
Yes I bought the cases but they are useable without them. I would definitely recommend picking up at least one case though. Any of the rouge g cases fit so you can get some inexpensively.
I have experienced breakage with all my LE velvet lipsticks. I have tons of lipsticks and I am very careful not to twist it up too far. Velvet Duchess broke within a week and her customer care team kindly replaced this and two more, after sending pictures. For Velvet Jazz and Velvet Ribbon, this was the second replacement. They claimed that the lipsticks have very high concentration of pigment, which causes damage during transport that may not be visible from the start. Honestly, I believe it’s the warmer weather in Greece.
That is such a shame! I'm glad they were able to replace your lipsticks but I hope they move to a slim style tube to help prevent this in the future.
I agree about the breakage! About a third of the ones I own are broken. I haven't purchased from the new launch and not sure I will. However Fawn is hands down the best nude. I'm almost out of it and may have to get another one which means I'll have to take my chances with it arriving broken.
Fawn is gorgeous! It doesn't look great on me but I love it on other people. Sometimes it is worth the risk for a great shade. I haven't found a dupe for it yet.
I'm very selective and careful about which items I choose to buy from Lisa Eldridge and that's been the best way for me to enjoy them. If anyone reading this is thinking about it, just really think about what types of formulas and shades are suitable for your life and make sure to look up a lot of reviews.
I completely agree with you Rachel. Definitely look at a lot of swatches and gather a bunch of opinions before making your own decision for any online purchases! Thank you so much for sharing!
Great advice! It took a couple years to make a purchase, but I waited until there were shades that were well-reviewed and truly unique to my collection. I'm really happy with my purchases.
Lexi, that’s very interesting I have not noticed the breaking but maybe because I do not use them a lot I have so many lipsticks. But I’m glad you pointed it out so I can be on the lookout. I do love the Dries Van Noten lipsticks you recommended they are so creamy and pigmented. Thank you for the review and swatches. 😊🌺
Thanks for sharing!! I'm really glad yours are still fully intact and I hope they stay that way. She has some great shades. I'm ecstatic that you love the dries van noten - I am seriously obsessed!
I thought it was just me so watching this video has made me feel better, thank you. I have had the same issue with more recent purchases. I love her lipsticks. The colors are gorgeous but as you point out, they break. The company is amazing at replacing but you're right... why not find out what is causing the problem and fix it. In addition, recently they had some kind of email compromise issue where orders were completely stopped and delayed. Something to do with the sample card provided free to their customers. I'm honestly not sure if they are sending me my order or if it's stuck.
Anyway, thank you for providing all the other possibilities, I think I'm going to give them a try.
I hadn't heard about this new email issue - I hope your order went through! Thank you for sharing!
Love the Guerlain velvets too!!! Also had a couple (3 even actually) of my Eldridge lipsticks break but not immediately when i got them so could not have them replaced.
I'm so glad you love the Guerlain! I can't wait for the new metallics with the butterfly cases! I'm sorry you weren't able to get a replacement for your broken lipsticks.
Thanks for this Lexi. I was put off ordering by the breakage but as I love what I currently have of Lisa Eldridge (her glosses, lip liners, 2 liquid eyeshadows, foundation), I took the plunge yesterday & got a luxuriously lucent & an insanely saturated. The shades are both ones I don't have in my collection & different. Fingers crossed they don't break, I'm in the UK. Understand why you're not ordering more, I'd be raging if that happened with a Chanel lipstick for example, not acceptable!
My Chanel rouge allure velvet has never got breakage issues but Lisa’s and Givenchy have. I think it depends on the colours.
@@katekrissana thanks for the tips, I've never had a lipstick break so far - have loads of Chanel ones, couple Dior's and a chantecaille lip chic.
So interesting which ones break and which don't. I have never had a Chanel break either.
Please keep me updated! I hope they don't break. She has some gorgeous colors!
@@LexiJong Will do Lexi, I'll be straight on to customer services! Unfortunately I've got COVID, 14th day positive on test & I just wanted to treat myself for when I'm better & can wear makeup again!
Lexi, I have had the same experience with her lipsticks. I absolutely love her Velvets line and I have a LOT of them, but at least 4 of them have broken. I adore Lisa so I’ll probably continue to support her by buying her products but I do hope that she fixes this problem because these lipsticks are quite pricey.
I agree - Lisa is wonderful! I really think switching to a slim-style packaging would solve these issues.
Almost all my
Entire Lisa Eldridge lipsticks have broken! I am so glad I’m not the only who has had this experience. I think no one wants to say anything negative about L.E’s products, even if it’s a fact. Thank you for bringing them up.
I love her products and I love the customer service they provide… but they brake.
Thank you for sharing! She is a great person and makes some beautiful products but I think packaging changes would really help with several of her items (like these and the blushes).
I think the magnets that keep knocking each other down has impact along with soft formula
@@LexiJong
The Chanel liner is a great recommendation and that DVN red looks gorgeous. I would try the Givenchy to but alot the shades have been out of stock. This video was helpful 😊
Thank you so much Danielle!
Have many of Lisa’s lipsticks across her range of formulas - have never had any break. Her customer service is superb - had a cream blush that I couldn’t get out of the tube - they sent me another immediately and thanked me for alerting them of the problem - sales associates were very focused on quality control. Love her products and her price point is quite different for the Dries Van Noten if you buy the case as well as the refill.
I completely agree that her customer service is top notch! I'm very glad yours haven't broken. The dries van noten are more expensive with the cases for sure but I included some at other price points as well and depending upon where viewers are residing, the duties may cause the dries van noten to be more cost effective than the lisa eldridge lipsticks. Thank you so much for sharing and have a great weekend!
I haven't broken any of my bullets, but I'm not interested in buying any new shades because the colors never appear the way I expect from the swatches and descriptions! I don't actually want to wear any of the colors I have. A bit fed up with that.
Same here. They look pretty in the tube but make me look sallow :'( and my skin is beautiful English Rose kind of skin. Very fair neutral. Something in the undertone.The doesn't work for me.
I understand. It's hard to really tell what the colors will look like from the photos.
Yes they seem warmer than in the photos.
I too am fed up but keep giving her a change...i did give in to the recent Berlin and Night thoughts. I have at least 10 of her lipsticks and never wear them. The undertone just looks off on me.... and some are so much brighter than I expected. I have purchased the highlighter, just ok removes my foundation, the blushes and the packaging exploded blush everywhere, and her foundation seemed too trying and I couldn't find a shade. @lexi I love the alternatives you've provided!
Same. No breakage but I'm afraid to buy her lipticks right away anymore without seeing them actually on other people's lips now because I've had the same disappointment. I think I wanted to trust her when she says things like "looks beautiful across all skin tones" but that's just not true. Basically most of her lighter shades don't look good on me and tend to pull too peachy orange. It could be that I don't understand my own skin under/tones well enough, but even though I'm a light-medium cool to neutral (I think!) I now look at that really fair skinned blonde model for any hint of peachy orange even though she's way lighter than I am since I can see the orangey presence more easily.
I did notice in her video for this recent launch though that when she flashed the collage of photos of the shade on all her models that it looked way darker on all of them than on her, which could be the lighting, heavier/fuller application, etc.
That being said, I really want Night Thoughts but think I could achieve it by sheering out shades I already own.
Although I enjoy and appreciate the evocative way she explains her inspiration for her lipstick shades tremendously, that doesn't really help me understand if it'll work on my coloring or not. I need a practical guide like "this is too light and/or warm for light-med cool/neutral skin". Also, I know it's too challenging since there's so much variety in people's natural lip color but it took me way too long to figure out that also changes the way lipstick will read on me compared to someone else lol!
Hi. Thanks for your thoughtful comments. I get your point. You want optimum performance if you invest in luxury products. I love how Lisa builds up her colors but I will look into other brands to see what else is out there.
p.s. I've been watching many videos of yours lately. I think that the camera picks out when you don't apply your lipstick well. It's a minor detail but that will make great videos even better.
Thank you! I appreciate the feedback.
Also I love Dris Von Noten (which YOU made me buy and I love them) and the Givenchy ones but they don't replace the Lisa Eldridge ones for me I don't know why. There's something about them which give me joy and fit my lips so well. The Dris von Noten ones come second. They are gorgeous
I'm so glad you love them! There was something special about the Lisa Eldridge velvets that I feel won't really ever be replaced but I think for me, part of that is the fact that they were first and they were innovative. At least there are some good options though!
Good point about some lipsticks breaking a bit later. That happened with some of mine as well and I would never go back months later and ask for a replacement - just as you said. Other soft formulations from other brands, such as Gucci or Givenchy don't break on me.
I'm glad you agree! Thank you Sarah!
Thank you for your honesty.
My pleasure!
Hi Lexi, I too have bought something from every Lisa Eldridge launch because I adore her and her products are good. But the reason why I didn't buy anything this launch was because I just don't wear them! They sit in my collection and I simply never grabbed for them. And yes, the matte formula has broken on me too. Lipsticks that I love and look forward to wearing are Giorgio Armani Beauty lip power, Sisley Paris Phyto-Rouge Shine in Sheer Blossom, Chantecaille lip chic in Jarul and Bourbon Rose, and Clinique Pop Reds in Roses are Red.
Did you see the new lip power shades? I need to get some of those! Thank you so much for sharing your recommendations. I need to try Jarul - that one looks gorgeous.
@@LexiJong I have seen the new shades and I think I’m going to pick up shade 109.
Thanks for the honest video! Those Dries Van Noten sheer lipsticks look lovely! Have a great day!
Thank you Maria! Have a great weekend!
Just bought the Dries Van Noten. Thanks for the review. I was debating the Lisa Eldridge but went with Dries Punk Vermilion ❤️
Hope you like it! Please let me know what you think about it!
Thanks so much for sharing this info...my Velvet Dragon broke the third time I used it. I was very disappointed because I love the colors. They are a bit dry...I agree.
Oh no! I'm sorry to hear that! That was really fast. Definitely reach out to their customer service.
I live in the UK, have most of her lipsticks and over 50% of them broke, I melted them and put them in the palette. I have to say that the velvets aren’t my favorites, some of them skipping on my lips and loads of them are emphasising lip lines. They are dry too. My favorites are Skyscraper Rose and Velvet Carnival. I would definitely repurchase those, especially Velvet Carnival is super unique in my collection.
I have to say that Lisa’s customer service is amazing. Once I commented under her post that I love the colours but the breakage needs to be looked into it and they immediately contacted me and replaced the ones that were broken - even though some were bought a year before. I totally agree with the Givenchy lipsticks - I prefer that formula too.
Thank you for sharing! I wonder what causes them to break so frequently. They definitely have great service though!
@@LexiJong Not sure but they told me that they were aware of the problem and working on it. For me her previous collection was the first one when I didn’t buy anything. I went to her pop up store in London to see the colours in real life and I didn’t like any of them. I didn’t buy her foundation either.
I really wanted to go to her pop up! It looked like such a nice experience. I am glad you were able to see everything in person.
This was the first Lisa launch that I didn't buy anything from. I own 11 of her lipsticks, never had any issues with any of them, but I simply don't feel like I need any of the shades she released this time. I was contemplating Je Ne Sais Quoi, but figured it was too similar to Dance Card (which I already own). Dabbing a bit of Velvet Morning before applying Dance Card gives the exact same shade (at least judging from Lisa's video and web site photos). Sunday Matinee was another I initially had interest in, but it's just too similar to Velvet Petal. I was a bit let down by Atomic Cherry (as you described, I also find the newer shades of Luxuriously Lucents don't have the same pigmentation and formula as Love of my Life).
Also... I wrote to the customer service, requesting comparison swatches... and they just sent me pictures of the new shades, without comparisons to Dance Card or Velvet Petal, they said I can find swatches of those shades on her IG... which I find a bit shady.
That's a shame that they wouldn't provide you with swatches but perhaps the person responding did not have access to the products at the time. Maybe if you dm them on instagram or leave a message on one of their posts, they will do comparisons. I think that would be very helpful! I'm glad you found some good ways to replicate the new shades. Thank you so much for sharing!
I'll be looking for those brands. Love the more natural ones like Velvet Fawn. The lipliner is also my fave
They are really pretty!
@lexijong Do you know of a dupe for her Go Lightly lipstick? I have been searching for a great sheer salmon color with no luck! I wasn't able to buy it before it sold out and it's so annoying that she refuses to bring it back.
Unfortunately I haven't found one. She says the gloss is a close dupe but it still seems a bit different to me.
Thank you so much for your reply. I grabbed the gloss but it's definitely not the same as a lipstick and not near as opaque...if you ever find a similar color please share! Thank you so much!
I have about 12 of her lipsticks and I have never had one break! That’s so interesting that you, and others, seem to have had that problem.
The blushes in the other hand…..I had an awful time with 2 or 3 of them. I never contacted the company (I probably should have, but I didn’t know if they would do anything about it, at the time). I do like the blushes I have and that came out of the tube easily. And I also love the highlighter, glosses, lip liners and foundation.
However, I agree that I probably won’t purchase many (or any) more of her lipsticks. I have had issues with the colors not being what I thought they might be, despite watching the videos and scouring the internet for swatches. I guess that they can be different because of screen coloring, undertones, etc, but it’s still enough to cause me to not order a shade unless I’m certain it will work for me.
Thanks for the informative video. I will definitely check out some of the other products you mentioned!
I'm so glad you have not had any issues with your lipsticks. I agree with you about the blushes. I think they will be much better in different packaging and the shades she has in the blushes are really stunning! Thank you so much for sharing Future!
I thought this might have been a me problem! I went to use them this summer and found I couldn’t get them out of the tube like I could in the beginning. I have to unclog the applicator. Now that I know it isn’t just me I will let her customer service reps know. They should know that her blushes need to repackaged if launched again.
@@JessieBanana they’ve been working on it and hope to have them available in new packaging next year.
@@ratherbquiltn Thanks for the info! I actually contacted customer service, just to let them know about my experience and they very graciously offered me a refund.
I very much appreciate this video, particularly at a time when I'm resisting her latest release (which is a huge struggle for me because she's such a persuasive brand-owner, lol). I use matte/satin lipsticks with a very light hand (one swipe and blend), so I don't have breakage problems. What I realised after collecting quite a few LE lipsticks is that they seemed very special at the time when I bought them (I LOVED hearing about each shade was conceived and Lisa is a fantastic narrator), but after I used them, the shades are not any more special than those from other brands in my collection. In fact, because I have an olive undertone, some LE shades can look strange on me (Fawn gives me corpse lips, and Morning is neon on me). So what I try now is to resist the FOMO, and wait until I see the new shades tested on reviewers with similar colouring to me before I make my decision to purchase.
Thank you so much! I love your approach and I definitely think waiting for swatches on similar coloring is key! That was my strategy before starting a channel myself and I have to admit, at the time it was hard to buy something without having swatches available first. Lol.
I was interested in your comment because I also have an olive undertone. I have a light skin tone and am neutral leaning warm with some olive (in her foundation I’m #9), and Fawn and Morning are some of my best shades. I think it must depend on the overall complexion. None of my lipsticks have broken (I have most of them) but I understand it’s been an issue for others. I also use a light hand. I think for any brand, it will fit some people better than others and that’s okay. I also appreciate the video :)
@@casandracorettebellydance9920 thank you for sharing! It is definitely personal preferecne.
Interesting video. Happy to say that none of my LE lipsticks have broken and I have quite the collection!
I"m so glad to hear that! Thank you for sharing!
I’m surprised you experienced breakage. I received Lisa’s lipsticks as a birthday gift and didn’t experience any breakage. I’m in the US as well.
I'm so glad to hear that!
I did purchase one new Lisa Eldridge lipstick because I ordered two Rose Official LE lipsticks and am still enjoying them. One lives in my purse and one in my desk drawer. I’m sorry to hear about this problem, and I know you have been completely honest from day one of launching your channel. I trust you and your reviews, and if you aren’t a fan of a product launch, I generally stay away. I wouldn’t touch the blush! That was a nightmare for almost every user. I will let you know what this new LE lipstick is like. You do look stunning today. I need to avoid any dry formulas, because I suffer from extremely dry lips and need to rehydrate and treat them daily. I do have several Sisley sheer lipsticks - and love them. I also love the lip oil from Hermes in Rose Kola. The oil is great salve for my dry lips. Thanks Lexi!
Thank you so much for sharing Maureen! I am so glad you are loving your purchases. I have to admit that I wear that Rose Kola shade a lot! Have a great day!
Excellent video. One if mine broke. But I’ve had to throw out several of the LE lipsticks due to turning bad. They smell weird and turn pretty quickly. Same with her liquid highlighter. It started to smell “off” a few months after purchase. I, too, have been careful with storing these items. Weird?!
Oh that is interesting. I haven't experienced any of mine turning yet but that is a great reminder to check them! My highlighter has separated (I don't use it often) but still seems okay when I mix it.
I appreciate your honesty & that your really put a lot of care & thought into every review. I’m a huge Lisa Eldridge fan but I must admit that most of the times I buy her lipsticks because I love her work & the inspirations behind her shades (especially when they’re related to art & history). And even though I fortunately haven’t experienced breakage with my lipsticks (my mom sadly has) I find that her lighter shades most of the times end up being much darker & warmer than I expected so I don’t really end up using them, and in this recent launch I feel like many shades seem quite similar to other shades in her range so it didn’t really excite me, I might get one or two lipsticks but I think I might prefer trying some lipsticks from Dries Van Noten or Gucci. Hope you’re well!
I completely understand! I love how she ties everything to history and I love her passion for makeup and packaging from the past. I am glad you haven't had any breakage but I'm sorry for your mom. I agree that the lighter shades always seem darker than I would expect from the photos. Thank you so much for sharing Natalia!
@@LexiJong Thank you!
I adore lisa eldridge! If I've ever had any problems her customer service is quick to remedy the situation. Never have had an issue with her lipsticks, highlighters, or foundation. I did have an issue with a blush but they took care of the problem asap.
Her customer service is excellent!
My LE velvet lipsticks are all broken as well I thought it was just me thank you for your reviews and honesty.
My pleasure! I moved mine all to a vueset palette and that has at least helped me still be able to use them.
Yes , someone finally pointed out that they actually dry the lips ! And they don't last as long as other lipsticks that also dry the lips!☺️
Thank you for watching!!
What was your experience with glosses? I only had one , and it was gloopy , and i also think i had a bad batch. :( also so compelled by her videos and story for everything she releases, but started to cool off a little. Haven't like the foundation for example, and i did not order it based on the swatch.
I have all of her glosses and I have one or two that are a bit gloopy but the majority of them are a very nice sheer gloss. They are similar in texture to the Sisley glosses which are my favorite but I feel like the Sisley formula feels a little lighter and more refined on my lips. Overall, I think her glosses are nice but not a must-have. I find that I reach for others more like the hermes lip oils, sisley glosses, and givenchy liquid lip balms.
@@LexiJong thanks so much for the knowledgeable reply! I will try the Hermes
Oils instead to fill that real nourishment plus sheer color need
@@AnkV please let me know how you like them!
I’m based in Australia, I purchased 2 lipsticks, both broke. Perhaps it’s heat related?
Perhaps it is! I hope she switches to a slim style packaging so there is more support regardless of temperature changes.
Hi! Have you tried YSL the slim or Armani matte?))
I have tried the YSL slims but I found them too dry. I haven't tried the armani mattes but I know they are well loved by many.
I also decided not to buy these anymore though for different reasons - none of mine broke but maybe because I never use them. I almost felt like I had to buy them as a makeup enthusiast to support her but I find that even though the colors seem nice, but doesn’t translate well on my lips. The velvet feels too dry and thick for me and the other formulas I find to be nothing special. Therefore I never reach for them sadly. There’re just so superior formulas on the market (I much prefer the Gucci, Givenchy and the Sephora lipstories) and I can’t justify spending this much money only for patronage and not use them. Thank you for this video! Always enjoy your content 😘
Thank you so much for sharing Violet! I am glad you have found others you enjoy. It's always hard to have the dissenting opinion when you admire someone so much, like Lisa Eldridge. I appreciate your thoughts!
I've experienced some breakage as well and I'm in the UK. My velvet Petal broke. The most annoying thing I find though is the colours never seem to match what is on screen. The matte ones often have a grey undertone to them which isn't flattering. I find the lip liners match the colour better though.
The lip liners are very pretty colors and I agree that the tones seem different. I think it is very hard distinguishing the colors on the screen as well. I have been surprised by a few!
Hi Lexi, I have three lipsticks from Lisa and two glosses. I love the glosses. The two velvet lipsticks are a little drying on me but haven't broken and the other one which is not velvet hasn't broken either. I had an issue with the liquid blush which wouldn't come out after a while and I told them and was refunded in minutes. They have one of the best Customer Services I have ever found, very polite and helpful. But I am also not getting any lipsticks this time as I have ordered some Givenchy ones and am expecting them soon.
Thank you for sharing Caterina! I agree that their customer service is fantastic. I love the glosses also - a really nice formula and beautiful shades!
Yes I’ve had breakage as well of Lisa’s lipsticks. They are beautiful. I’ll try another brand you suggested. Thank you.
So beautiful but definitely don't toss it! Make it into a lip palette if possible. I'm going to do that with mine sometime soon.
I got Velvet Ribbon when she launched and several other Velvets in the following years. These are the only lipsticks I use nowadays. They last, if thry fade they fade gracefully. None ever broke. I also love the glosses which are very nourishing and quite pigmented. From the luxurious lucent line I own two colours and had no problems at all. I live in Europe for reference.
I love the way they look as they fade on the lips! Thank you so much for sharing - I appreciate it!
Do someone know about a dupe of Velvet duchess? Ive never tried these lipsticks butI dont want to spend money in a product that breaks
I don't know but I would take a look at the Guerlain velvets as they have some shades that look similar. Guerlain Rouge G 888 comes to mind first.
How about staying power lisa velvet vs. Givenchy or Guerlain? I love the staying power of lisa's velvet lipstick.
I find them comparable. They last all day for me.
I really appreciate this video Lexi ! I bought 3 more LIsa Eldridge Lipsticks. I really enjoy them and had no issues for now. I want to try a Dries Van Noten….. for a next purchase… I m on a low buy to enjoy more … bonne soirée
Thanks for sharing!! Stay strong on your low buy - fall lipsticks look incredible!
Visiting from Rebecca's channel. I really appreciate hearing about alternative products, especially ones I can try in person before buying. It's good to have choices. Thanks 👍
Thank you for watching!
I have about 6 Lisa Eldridge lipsticks all are beautiful and I’ve never had any issues with them. Foundation, highlighters and eyeshadows fantastic too x
I am glad to hear that!
Hi Lexi, I have commented here before, but I decided to come back after having tested the Guerlain velvets. First I would like to say that in my opinion Guerlain is an amazing brand and perfume house. I think many of their classic perfumes are like symphonies in their own right. However, I have tried and tested four of the velvets on different days, the Rouge du Tigre (1830), the 555, 885 and 940. Honestly I found them all pretty drying. I kept putting on more but that didn’t help and as time went by my lips seemed to get even dryer with these on. Surprisingly the pigmentation was what was really disappointing for me. It didn’t matter how much I packed on, it just wasn’t working. And I really did want it to work. That’s why I kept going back and tested four different shades. What one expects from a lipstick is personal and I hear that your experience was different. However, in my opinion the Guerlain lipsticks don’t even come close to Lisa’s lipsticks in terms of pigmentation or creaminess. Lisa’s lipsticks may not be cheap but considering the fact that the cases have to be purchased separately for the Guerlain lipsticks and they are expensive as well, I wouldn’t even consider buying a Guerlain velvet at this point. I should also mention that I own most of Lisa’s shades except a couple exceptions and not one of them was ever broken. So I’m team Lisa all the way.
I'm so sorry to hear the Guerlain lipsticks didn't work for you. They work very well for me but everyone is different and skin chemistry really can make a huge difference. I'm glad the Lisa Eldridge lipsticks are a good match for you!
Love your lipstick 💄 what lipstick are you wearing?? ♥️
Thanks - rainbow spill mixed with skyscraper rose
Whatever foundation you are wearing is gorgeous!
Thank you!
I really enjoyed this video and I'm glad you pointed out these issues. I've heard from breakage from a number of other beauty youtubers as well. I have on velvet matte which I like but don't wear too much,,,i'm not a matte girl, velvet or no! I will tho be trying the Givenchys you pointed out, you've always liked those!> PLUS Lisa does not cool toned colours if at all...those tones are the ones that work for me, not the spicy, corally, orangey, blood red...sigh...so..i do not rush to buy from her collection.
Thank you Cat! The dries price tag is a bit high - they are definitely a splurge item. If you can purchase from selfridges, they are slightly less expensive.
Thank you for this video!
Thank you for watching!
Great video, Lexi. I own a few of Lisa’s lipsticks, but they are all in great shape and I use them every day. When I apply her lipsticks-or any lipstick-I don’t use much pressure or twist the lipstick up very high. I noticed that you applied a lot of pressure when you swatched lipsticks and wonder if that pressure may have contributed to breakage-though you noted that one of Lisa’s lipsticks arrived broken. In theory, however, lipsticks should be able to withstand daily wear and tear. I live in New York and probably received Lisa’s lipsticks from the same US warehouse.
Yes it is possible swatching caused more damage and it does require a little more pressure than what I use on my lips but I feel they should be able to withstand it if other brands are able to hold up. I think what needs to happen to prevent breakage (for others too) is that the packaging should be more of a slim style stylo like the Dior Forever Rouge lipsticks.
Great point, Lexi! A thinner profile would also work better for me because my lips are on the thin side.❤️
Lexi I like the mix you have on today. I will have to try it.
Thank you!
I never jumped in the LE bandwagon, but maybe last year bought 3 velvets and matching lip liners. You are correct. I do not care for the formula. I find myself using the liners with other lipsticks. I did order one of the lucents yesterday. I was back and forth and figured I'd try one.
Thanks for sharing Susie! Please let me know how you like the lucent.
Good morning Lexi. I have a few lipsticks from LE in different formulas and fortunately any one broke. Yesterday I bought a new color Rosy Shell because has you know I'm a rosy/pink girl. Thank you for your advises. Stay safe.
P. S. - DVN lipsticks are already on my wishlist (looking for a pink color lol) Ida
Thanks Ida! Have a great weekend!
Somewhere out there... you just know someone is putting their lipsticks in the freezer to avoid breakage. Jokes aside this is a very fair point to bring up. Little annoying things may be acceptable in cheaper products especially if they have good performance otherwise. In luxury there shouldn't be a consistent issue like this though. Still fair for people to buy them if they want, but I respect your decision and how you present this as only your opinion.
Thank you so much!
I am in Spain and some of my lipsticks have also broken (at least 5, and I very careful). Including one I bought in the UK at the pop up for a gift. (All in the velvet matte formula, although I don't have any insanely saturated). As you yourself have commented, very quick response from customer service (although I also had a replacement break and I never know what to do with the broken ones). Still, I love that formula and some of the colors.
I think I am going to depot mine and make a lip palette with my broken ones. Someone suggested vuesets so I am going to get one or two of those.
I bought her lipsticks and had to return them, I don’t know what it is about the formula but my lips get so dry with them, like they suck out moisture from my lips. Maybe my skin doesn’t agree with some ingredients there. I don’t have particularly dry lips so most likely a disagreement between my body and the formula. I think it’s great she accepts returns.
I completely agree - her customer service and policies are very fair and she definitely thought about her customers and the disadvantages of online shopping when she set everything up.