2017 HELLCAT CHALLENGER LEMON LAW BUYBACK - SHAME ON TOWBIN DODGE LAS VEGAS - DEFECTIVE HELLCAT
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- čas přidán 6. 08. 2018
- My personal experience dealing with a successful Lemon Law buyback on a 2017 Dodge Hellcat and what I experienced from FCA and TOWBIN Dodge VIN # 2C3CDZC91HH572433 FCA & Sterycycle instituted vehicle surrender to Towbin Dodge Las Vegas - Towbin Dodge Las Vegas REFUSED SURRENDER ASSISTANCE -
- Auta a dopravní prostředky
i feel like this guy has been through a few marriages with this level of organization of evidence.
danny phantomvision lol
danny phantomvision lmao 😆
LMFAO!!!! Even the way He Speaks/Presents His Case! 😃😅😃😅
LMAO yea for sure, I've never seen someone with such an ax to grind but rightfully so. That dealership screwed him over hard, thing is dealerships don't care how many cars you've bought from them in the past, they care about what you're doing for them right now. Hopefully dude got this resolved.
Darth Munchies this guy didn’t even borrow money, he paid cash purchase for his vehicle, and they still sold him a piece of shit, that just goes to show you never trust the stealership, they are thieves with a fake smile.
This is the most well organized rant against a business I’ve ever seen. Well done sir, well done.
how is it well done--with all that wind and music noise I can hardly hear what he is saying
chad haire obviously I was complimenting the content of his gripe with FCA and the dealership not the production quality of the video.
Marshall: His homework was good but the video was painful to watch. Also the advice the first lawyer gave NOT to drive the car was rock solid and he was foolish to ignore it-----the basis for these lawsuits is the car is UNSAFE TO DRIVE. By driving it, he can no longer make that claim..he is lucky to have won. Plus to make things worse he signed an agreement with the first lawyer not to drive it, but did so anyway. Plus++++ by driving the car he is making the defect worse, and can do damage that might make other problems. Plus++++ if he can afford to pay $75,000 cash for a car, he can afford to drive his other car for a while. Feel bad for the guy, but some bad judgments were made here.
He did it all in one take and probably with a smart phone. You should record his next video and edit all the footage for him. I'm sure he would be appreciative.
It doesn't matter what defines a car as useless. Or a lemon. If the engine cranks and has 4 wheel drive. It's good enough. And if you do not like the service that other people provide. Do it your self ya damn yuppie!
Goes to show, ONE unhappy customer can spread more advertisement then 10 happy customers. Thank you for that thorough report. I'm glad you finally ended this clear nightmare.
You are correct on that one, Social Media can be a powerful tool
thats the addage
Just think about how many sales this video has killed. Take a small hit to prevent a big hit, basic business 101.
You can't really kill a sell on a 800 HP car that they charge 20k over sticker on and can't get enough of. I bet he will have zero shot at getting a replacement one at any dealership Nationwide. The Automaker's can put him on a no sell or incentive list. Dealerships get no incentive or unit count from manufacturer on big ticket lemon buybacks.
@@adamwadley1978 he bought a redeye at a different dealership
Cheap parts bearings , suspension, engine components Fiat is a junk auto maker I have a 2006 dodge Daytona 200.000 thousand miles no problems Not a Fiat 5.7 engines now have bad cams Fiat cutting costs Dealers use new mechanics to do warranty work they don’t have enough experience
@@adamwadley1978 LMAO. You're delusional if you think a Hellcat Redeye is a difficult thing to find or buy. Dodge is not going to put him on a no-sell because he's mad about some shit that may be a legitimate problem and another dealer would be happy as shit to sell him on said upcharged vehicle. How do I know? Because that's exactly what happened.
This is what they get for not doing the right thing. They should lose sales. Crooks are crooks
23 dislikes?? Must of been Towbin Dodge Las Vegas Employees.
Right! Fuck towbin dodge las vegas!!
Buddyrebel Towbin is a joke, I would not buy there.
Wasn't there a tv show with tobin and they had a blue geanie or some crap?
Maybe they don't like old guys with pony tails.
Stu Dumpster. The owner of Towbin is bald and I know how jealous bald people get of people with hair.
This guy payed cash for his Hellcat and they thought they would buy him out with $5000 lol
“Paid”
@@samdavis1228 this dude deff paid for it look at his hair
I know, my grammar sucks, thanks
@@biz-73 its spelling not grammar.
Sounds like the dealership saw him and started blasting their music.
Towbin automotive turned their comments off on their page😂
Months ago, Ha ha
Not taking care of the customer,he spent enough money on that car he dont deserve that treatment
That, in itself, would keep me from buying a car from them.
Very professional presentation, bravo.
Thank you
OMG Really guys? wait thats gotta be a relative... right?
Riiiiight... Including the almost 200 people that gave a thumbs up.
Ultimately, this is them being douchbags. The idea that their ego is so big that they needed to fight back to the extent the did is foolish. This will guarantee result in a net loss
This was the first thing I thought watching this video. Very professional and very well spoken.
Documentation is your salvation
I don't know how i stumbled into this video. But man it was awesome info and i like the way the guy conducts himself. Give us an update!
Thank you, Car is gone A& FCA paid me
Well done Bro!
@@ThePaul1551 As an update, you really should put that in the description. Especially if it was the lemon law that they honored and if they paid you in full what you paid cash for it. Then of course add how long this nightmare took.
Good f'n job! I had the same issue with Dessert Nissan. I took my Brand New 2013 Nissan Sentra SR back to them four times with the same issue. Their reply to me (was we can't repicate the issue) So i told replied back with (it's not going to happen just because you want it to on command) when you step on the gas to accelerate the engine just revs real high but it dosen't move. Then suddenly the car will just jerk forward. Or sometimes on the freeway the vehicle will not accelerate past 55 then suddenly jerks! I just gave up dealing with them so i just trade it in for a 2015 camry se sport, which was a better choice anyways!
@@olivergalman7319 cvt?
I'm thinking this car was damaged before it was sold.
Possibly some truck driver/ delivery guy dropped it off the truck, awww dang! Sorry bout that, thank God it ain’t mine lol!
+jdsmith556 Or a salesmen on a test drive. The dealer is trying to hide the truth about the cars history. The damage was done internally(within the dealership).
Yes it does sound that way. Maybe a dealer lot test drive to see how the wheel stand or burnout option worked and they crashed it. I wonder if a Car Fax would show if it was repaired for damages before it was sold ? OR the dealership has a record of it buried in a service file on the car somewhere ?
@@greg657 yes i bet it was the dealer, bunch of low class losers, how many miles did the car have when you bought it??, also this guy shouldnt be driving the car like the first lawyer said.
Yeah, it sounds that way. Shitty deal.
I have been a mechanic for over 30 years, you have explained this problem so a 6 year old could understand and agree with you... these dirt bags should be out of business, they are worthless and for what its worth I will forever spread the word they are criminals and cant be trusted.
Agreed, Thank you
master: If you were a mechanic you would know that car NEVER should have been in the service department--should have been in the body shop fixing that twisted frame-body structure. If they can fix a wreck they can fix this minor issue. Also should have gone to another dealer.
@@chadhaire1711 you seem to think you know something about car repair, I have forgotten more then you will ever know also I probably have shoes older then you. Its NOT if I was a mechanic, I've been one longer then you've been alive & NEVER should this car have been in the service dept? ... OK arm chair Quarterback your wrong that is the FIRST PLACE this car should have gone & ya I do agree it should have gone to another dealer but Paul's fucking crystal ball was out getting polished.
AMMOMAN: I might not be a mechanic but started in the car business back in the 1970's and I get over $2 million in factory test cars to drive every year so know a bit. This car was NOT a mechanic car repair issue it was a BODY SHOP repair issue! This car had been wrecked either after it left the factory or during a trip down the assembly line. just as a body shop repair man is not qualified to work on car engines, and mechanic is not qualified to do frame/body damage work. Body shops are trained to fix wrecks that have taken far worse impacts than something as minor than this, and that is the type of shop the car should have been sent to, yet in the video he made it very clear it kept being sent back to the service center where they kept replacing front end parts which obviously was NOT the problem. The frame or unibody if we call it that was twisted.
I live right down the road from the Bondurant racing school where they have 96 Hellcats in the fleet....they run the crap out of these cars every day giving more wear in a day than this guy did in a month. Each car goes through a 20 sets of tires every year! They could have fixed this Hellcat blindfolded.
Hello ammo master--no comment now? LOL
I cant believe I watched a 30 min video of a lemon law case..lol .but great job man I love that the common guy can beat big corporations
Dominic Rambo i was thinking the same fucking thing haha
Me three
Dominic Rambo I did the same thing fucking insane dude he could have just well I’ll leave it at that! I’ve seven a hell cat my ex boss had why anyone would buy a mopar car past 2000 is beyond me for a sticker price of almost 80,000 dollars I think cars are just plastic and that you just need to keep it simple! Note to self but very obtuse dealership
really me too cheers
I watch all youtubes in 1.5 or 2.0x speed.....
It's not a lemon, It's a lime. Lemons are yellow...
Seriously though, good job sticking up for your self and helping others do the same. What a nightmare but dang did you keep some serious ass kicking records to handle those guys!
yourself*
Roger that sir lol!
krazy=fiat says it all!
yep the fiat 500L has the worst new car consumer reviews of only 2 out of 5 stars.
**And yet...the 'Fiat 128' was a damn good little car for what it was in the late '70's...and so was the'78 'Renault Le Car' (or the 'L-5' in France) I bought one new that year, and it was a 'terrific little' beep-beep'with more room inside than my '65 Olds 98 and a huge 'folding sunroof' you could operate from inside the car by hand!** (I wonder wtf happened to 'QC' in Europe in later years? By the 90's everything seemed to be junk compared to anything from Japan)
When you stick up for you, you stick up for all of us. Thank you. So sorry you’re going through this nightmare. You’ll keep fighting the good fight.good luck!
Honestly probably one of the most well thought-out CZcams videos and very explanatory that I've ever watched kudos s*** maybe you should be a lawyer if you're not already
Thank you
3 years later I bumped into this video and my lord I have to agree with this sentiment. Paul if you read this, this was one of the best informational uploads I've ever watched on CZcams. Thank you for sharing for our benefit, you are the embodiment of "Don't take shit from anyone."
I can't believe that I watched this entire video. Captivating. Best of luck.
lol me to
Me too 😀
Towbin Dodge, messed with the wrong guy! Your ‘rant’ was measured and fair. There’s absolutely no way my family would ever buy from Towbin. I’m sure they are tough guys that think they can ignore angry consumers. I hope this teaches them a lesson in how much easier it would have been to be on the side of their consumer.
Thank you
I've lived in Vegas 27 years and have NEVER met anyone that had a "positive" experience at Towbin Dodge. Steer clear of Towbin unless you want to go through the fiasco and madness that this poor soul went through.
Whatever happened with the car
If I ever live in Vegas and wanted a Chrysler product, I would never ever go to that wack-ass dealership to get my whip.
I can't Imagine the stress you have been through, and the terrible experience with all this mess, thanks for sharing.
Didn't Towbin have a "reality" show a while back? If I recall correctly they appeared to be shady dirtbags in their own show😆
Everybody stay away from this dealership!
More like stay away from Dodge. Iol shit quality control
SuperChris1090 stay away from Chrysler.
Towbin Dodge and Abraham Marquez is the worst and they should be shut down.
Abraham molested my little brother when we were kids! pretty sure its the same one. lol.
@@feloniapantsuit3093 Dude, that's a serious allegation for you to be "pretty sure it's the same one."
felonia pantsuit you better take that down if you aren’t sure, and if you are, it goes to the police, not a comment thread. You have no clue what horrors could be brought on an innocent man with a common name by just being “pretty sure”. Unbelievable.
Funny part is, his car first one in history with problem. Discount Tire DOES NOT DO FREE FLAT REPAIRS. DUDE LIAR RIGHT OFF THERE. HE LYING A LoT IN VIDEO
@@johnsonger3232 Every Discount Tires I've been into in Las Vegas has provided free flat repairs. They just try to get you to buy a new tire.
Wow my brother what a fight. I had a motor problem with my 6.4 hemi blew 5K still not fixed. Thank you for discussing your struggle with FCA and the out come.
Just caught your channel today. What an excellent video this was. I'm sorry you had to go through all that but you did a great job explaining the situation. Very well done. Just goes to show.... keep ALL your paperwork! Love the new car as well. Enjoy it. Your deserve it.
Thank you I appreciate it
265 dislikes are from Towbin Dodge employees.
Maybe they know something you don't. I'm guessing they do based on your picture and name....
Could be for that music also
dislike because this garbage keeps showing up in my recommended feed.
embalmed what garbage ? Honesty ?
Isn't that where that asshole Chopper filmed his show?
Looks like a lime not a lemon...
Ha
Best comment
😂🤣😂🤣
bruh
Hahaha
I'm going through the same thing with Dodge on my wife's 2017 Dodge Journey. Thank you for posting this video, it provides a lot of information.
I went through a Lemon lawsuit with Acura. The transmission was bad from the beginning. I kept documentation detailed like you did. After 2 Transmission changes and countless other issues I hired a lawyer for 1,600$. After a month I got a call from the lawyer too meet her at the original dealership and that Acura was just going to go ahead and give me a new car same model. When I walked in the Manager was there staring me down and talking shit too me. My lawyer got there and the rep from Acura. Finally after 2 hours and signing paperwork they pulled the new Car up to the door for me to inspect. Surprisingly the car was perfect. Clean inside and out. I drove away and my car still runs perfectly. It’s so stupid how dealerships and manufacturers can’t just admit when something goes wrong and make it right. Great video Brotha!
You know it was serious when he took the plate cover off 😂 this guy is a legend!
I was not expecting to watch the entire video but I just had to hear the whole story. What a nightmare.
O know, I've missed 20 minutes of work.
Thank you for imparting this knowledge and I’m sorry you had to go through this to find this all out. Hopefully your new vehicle has been delivered and you’re getting to enjoy it shake, shimmy and pull free!
Thank's it is 100%
Thank You for taking the time and energy, to stand up for whats clearly against the consumer.
Towbin Dodge WTF are you doing ? Shame on you !
Wait, Dodge says that tires will wear out around 2200 miles? Put that in the brochure, then, Dodge.
Its a "60" rated tire wear tire. They are *very* sticky, only topped by their Demon tires with a "0" rating(track tires, no mileage). Even spirited driving on a 60 rated tire on rough streets will wear the tires out after that distance, not to mention that tires are excluded from the warranty because they are considered wear items.
@@chubbysumo2230 lmao, those tires are trash..."very sticky" my ass..😂
Thanks for taking the time to show us your experience, and very detailed by the way.
Glad to
I applaud you. Good job on keeping documentation and in order. I have had somewhat problems with dealerships in Spokane Wa.. Specifically a certain Honda dealership down town.
That car has frame damage PERIOD. ASE Master Tech of 35 years here.
RCWorks
what do you believe happened exactly. I'm curious.
Damaged in transport from the factory or an error during the build. I worked in the used car market for 20 years... A frame damaged car deserves only a SALVAGE TITLE.
Now it could be fixed but it's not the kind of work a dealer would do. Alignment is caster, camber and toe, many make only have provisions for toe adjustment.
Camber can be added at the Strut/Knuckle bolts by slotting the top hole at the strut, caster could be done by modification of the upper strut mounting or a strut rod that is threaded to locate the control arm(These would come with the car.).
Looking at the body panel alignment I don't believe that the car was hit but had the problem built in or maybe, but not for certain by transport(Some of those guys are not to bright on handling cars).
For a new car not being able to be aligned tells me that the car is not marketable as a new vehicle by any means. The dealer knows this.
If that car were to be sold from a dealer used without disclosing frame damage the dealer would having a legal problem for not buying the vehicle back.(At least in California.)
I worked 21 years in used car reconditioning and a frame inspection is the first order of business. If it doesn't pass we returned the car to the dealer. In some cases we would arbitrate if it was a car for purposes other than resale as a running car for resale. Like parts or racing.
Robot assembly is not infallible. Some of the stories I have heard about cars that just drove from the assembly line to the factory storage lot would curl your hair.
@@rcworks9762 too* bright
Probably fell of the transport truck..........
Panel alignment looks too good. Could still be from transport though... A careless flatbed driver could have done damage with the winch while securing it to the tow truck. I've seen that come in, sometimes with tears in the metal from the hooks. The only way to know is measurements on a frame rack. Any tweakage bad enough to move the strut towers should make the hood fit look bad. It looks perfect in the videos.
What gets me is who was doing the alignment that though moving the subframe like that was helping. With those measurement the car should have went down the road at an angle that would be noticeable if you followed the car down the road.
It would make a great circle track car if it pulled left instead of right. :)
Thats pretty crappy to treat a customer thats actually purchased 3 cars from you it would have been so much easier and cheaper if they would have just realized the car is a lemon and replace or repurchase it. This is the exact thing that happened to me and my Corvette.
Tobin Dodge probably crashed the car and covered it up. I suspect Tobin Dodge used its repair facility to not report the repairs.
That would be illegal, a very serious fraud, that could lose them their dealers license. This guy sounds like a complainer that they just sent packing. If he feels that its a lemon, he can take it to the courts and prove it. he bought a high performance car, its not gonna drive like a Camry.
Chubbysumo you didn’t watch the video
Good video. Well documented on your part. I went through a similar process with my new Ram truck. Took over a year of dealing with an attorney. Long story short, got the truck repurchased by the manufacture and some compensation as well. Good for you sir. I still don't know why you would purchase another Dodge after that experience though...
This is a great video! Thank you for posting...
I have a 2017 Ram 5.7
Its already been in 4 times already...that was before 3,000 miles.
Now only 6,800 miles
Waiting for a day to drop off for 3 recalls.
Very dissapointed right now, because i love the truck....good luck
That car is an insult to lemons. Kudos to your perseverance!
Damn...how did I get sucked into this video, wind noise and all? You should write books as you are one hell of a story teller.
really ?
pointless comment lmao
@@ItzDrPlow yep...sort of like...
Hey whinebag ,sorry your pussycat cant do.200mph, how do i know that ,i own a 2018. ZL 1 camaro.,i raced a hellcat top end when i got to 196 mph the pussycat was 50 carlengths in the dust ,it will top.out at 170 if your lucky.,get a chevy man dodge is junk...lol for real..
@@glenharrilal1295 you're just what the world needs, a totally narcissistic A-hole that gauges his worth and success by the car he rides. Also by what he can do with his said car. I'm guessing it's a short coming in some other area that has you having to sit here on the internet and brag about your car. LOL anyway goodbye
The Dodge dealer handled it totally wrong . My hats off to you as far as detailed record keeping .
Thank you
At the 25 min mark in starting to think he's leaving out details. They probably refused because he was causing a scene or something and they didn't want him in their business.
I love how well organized this was. Thank you.
This will cost them a lot of deals for many years to come. :)
Yes it will...
bad reviews can hurt a dealship...fact.
Dude this isn’t some word of mouth shit here. You can work in dealership but if you think this bullshit being all over CZcams won’t hurt their business, you’re either crazy or don’t understand how things work nowadays. You’re reputation can get ruined by a single tweet. This is just as bad if not worse. Social media can be the bane of retailers everywhere because the shit is instant. Again, this isn’t people whining at the water cooler at work. Thousands of people have seen this the first few hours it was posted. Give it week and it could be a hundred thousand people. If you don’t think that many people seeing bad publicity that fast won’t have an impact on business, not trying to be ugly, but your fucking crazy.
Well I seriously doubt most of the people living in and around Las Vegas have not even watched this video, or heard of this guy.
CubsFan12 you are incorrect- my ups delivery driver has seen this, I can’t even go to a grocery store without people saying to me that they saw the video
I take any dealership branding off of the car as soon as I get it home. Why should you give them any kind of free advertising from you at all.
Scott W same here, I bought a new Sierra came home took all the badging and license cover off and when I went back to get my plates they told me the truck was missing all that and put them back on at no cost 😂 came home took them off again haha
Me too....firs thing I rip off.
Oh no, I dont do that at all. Nope! As a stipulation to me buying it I tell them they sell wholesale to me or remove all their garbage. They remove it!!! 😉😁😂🤣🤣🤣
I take it off in the lot...
Just have them take it off for you when you tell them you will buy it
Good for you for making this video! I am experiencing a similar situation with 2018 Honda CR-V. I'll see where mine ends up. Great documentation!
Get a Lemon Law Attorney and resolve it
love how organized you are with the binder of emails etc everything is very clear
You need to post the VIN number of that car in the title of the video or at least the description so others can be warned. Email your local tv station to and see if they would be interested in your story I'm sure they would. I have rebuilt many wrecked cars and can tell you that there is about a 99% chance your vehicle was wrecked and repaired. Problem is the frame is so out of whack, the wheels cannot be properly aligned, that's a sure sign of a major collision. Tobin dodge are a bunch of hustling crooks!
Right On!! Can Somebody Say Amen!?!?
Local TV news would never run a negative story on one of their biggest advertisers.
The vin is clearly shown in the video, its 2C3CDZC91HH572433
cryhavoc38 yes I saw it but it should be in his title so it's searchable, that way someone doing an internet search before buying it can find this video, that's what I was getting at. As long as it truly gets bought back by the manufacturer it will have to have a lemon law disclosure to be sold again, BUT there are dealers who will buy these cars and resell without disclosing the history.
@@Ryan-iw8yw agree with that :)
Towbin Dodge has just made a name change, we are now calling ourselves Towed In Dodge.
Toed in, like the alignment.
lol
@@snoolee7950 Or maybe shortened to Toad Dodge, as in kissing it still won't turn it into a prince
Props to you Paul, most people would never keep a paper trail like you did. Hope you enjoy your new Hellcat from Chapman!!! Great video
Instead of doing the right thing and taking a loss on this car, Dodge and this dealership decided to screw the customer. But in the long run, their decision will likely cost them many times more, and they will likely wind up eating the car, anyhow.
Justice served.
Yes sir, they did eat the car along with attorney fees and a loss of business, american greed at its finest
It’s not the dealership that is responsible. The dealership sells the vehicles that Dodge,Chrysler & Jeep make & warranty. The dealership is not responsible for anything that is a factory warranty. That is the manufacture who is responsible. Not The Dealerships. Don’t blame them for anything warranty related. Scratching the wheels yes they are idiots. The car burning oil is probably normal onna breakin & big motor.
@@ThePaul1551 It has to be that for every 1 they lose, they shoo off another 5 or 6 with their pathetic settlement attempts, and end up saving money putting screws to customers to get them to keep bad cars, even when they have to pay attorney's fees etc on the ones they lose.
I’m wondering if Towbin refused to be the surrender location because they would’ve been stuck disposing of the car for FCA. Also, everyone knows that Chop Towbin is the owner of the dealership. I’m not clear on why the consumer didn’t go over the service managers head and seek out Chop Tobin to receive the car back.
Oh it’s already cost PORK CHOP MILLIONS in business. Believe me. Paul Klein basically put PORK CHOP out of Business 😂
Good Video man!! Watched the whole thing!!! Respect with all the info you put together! Dealerships don’t realize the power of social media! This will make a statement and the dealership will learn a valuable lesson! Great job
Awesome well done
I hope this video goes viral.
It just may
let's make this viral
I tried to feel sympathy for him but these are rich people's problems, And this is poorly done. Wind noise and then why the radio on in the background? Just dumb.
are you serious dude? how is it poorly done. the dealership jerked this guy around. "these are rich people's problems" so because he paid 70k in cash for a car he's considered "rich"? you do realize a rich person wouldn't care about losing 70k on a car, nor would they bother going through all the litigation that this guy went through. they'd just buy a more expensive car.
the wind noise was minimal and didn't intefere too much, I heard everything that was documented. and I liked the music actually.
Al Zaidi the music is from the dealership's PA system.
This is not a rich people's problem.,pretty dumb thing to say only rich people can buy a Hellcat
Mustang owners are going through the same thing.Plenty of youtube videos are proof of that
Very good video., being a hellcat owner I applaud your tanasity thankyou for sharing that night mare, I wish you the best of luck with your next hellcat!
This is how you handle a problem civilized and respectfully you get a lot further like this instead of blowing up and getting out of control great job to you sir
My friend thanks you for this video. He was going to buy a RT Challenger from Tow(trash)bin Dodge. Not anymore 😂
Now we understand why they are named Tow-Bin scrap metal Ford!
this video should go viral, it's a step by step guide what to do in lemon cases ,can't get anymore detailed than this !!
Thank you
30 minute videos don't go viral.
+Stu West lol FACTS !
yes 30min is too long for whoever has the attention spam of a NY city sewer rat, that's why most people don't know what to do at all when shit hits the fan ,because 30min that someone wasted from his life to do a video to help folks out it's too long nowadays...go figure
To long to go viral. Not to long to be a useful and well made video, moron.
Thanks for the quality presentation and not just click-baiting. I watched the whole video. Excellent job on the documentation too!
Thank you
This gave me flashbacks of my horrible Ziebart experience. I basically put my expensive new car in harms way thinking it was going to a car spa. I've learned to keep it simple.
In the cases of a lemon, the dealer just has it returned to the manufacturer... They would not have been out any money, other than losing the margin on the sale - but they still would have been made whole. There is no reason they should not have taken it back. You even agreed to purchase another vehicle from them and pay the difference... Makes no sense... Now people are currently writing all sorts of bad reviews on their Google and Facebook pages... The dealership is run by dumbasses...
No, you are the dumbass. Guy just broke the entire incompetence of the maintenance of that dealership. Clearly, this dealership has idiots working in it.
trugb24 i believe hes calling the dealership dumbasses.
With today's value of social media and the impact it has on business in general, it still surprises me how poorly business can be conducted.
I live where this STEALERSHIP is located. Trust me when I say THEY ARE GARBAGE
Marksman you are dumb.
At first I thought you were just another annoying customer, but I like how organised and well educated you are about the subject. Good to see you got it resolved! I had a lemon too, car wouldn't start at random times and it was in service for weeks, replacing battery, starter, wiring harness, ... They eventually blamed wireless signals in the sky (yes, seriously). I owned 2 of the same cars (same spec, same year), and 1 did not have this issue. They also tried to bill me for the repairs since according to them it was related to the wireless signals in the sky and not the car. Traded in both cars at another dealership and completely destroyed their reputation. I may have put in too much effort, I changed jobs that put me in the position of working for their parent company and I dragged their name through the dirt.
Nice, They can only blame themselves...
I especially like your response! Hopefully you gained from it, not lost.
@@bradallen1832 I lost around 18k by trading in both cars, but that is peanuts compared to what the dealer lost. I moved some of their big lease partnerships to another local dealer, that just has to hurt them. + the new job pays for my lease (never buying a new car again), so in the end it worked out pretty well.
you need to make a video on that, "wireless signals in the sky" made your car not start? ahah ahAAAAHAAHAHAHHAHH!!!
Anything you buy today that cost of $2,000 or more you have to document it like this or they will screw you over oh no the average consumer doesn't document anything or even keep receipts.
Damn ur paperwork is so organized 🤩 i find it oddly satisfying
Thank you Paul for this video. I love when these shady companies get what is coming to them.
Amazing how difficult they made it for you.
Thank you, Please share this video so the information can stay relevant in hopes to help others.
Clearly that car was in an accident, wasnt repaired properly and sold as new.
Boom. Hit the nail on the head. They get away with it by dealer trading and not documenting the accident
Clearly my ass
They tried to do that to my coworker when he bought his rt charger and he found out and sued. The dealer was ordered to payoff the car and give him a full refund so he got a $35000 car for free
Frame was probably damaged
That would be easy to figure out. Just take it to the best body shop you can find and have them look for some sort of frame damage. They know what to look for and they have the equipment necessary to see if the frame has twisted or not.
Your tire problem on the back was from the giant hole-shots these guys were doing on your prized possession when in their possession. The carriage shift that they performed on your vehicle did nothing to remedy the problem other than made it dogleg down the street. The multiple days left at the repair places and the hundreds of miles put on it was only an opportunity for eager service guys to go out and rape you and put your car through more abuse. You got screwed over by the stealership and moreover by the manufacturer. The manufacturer should of required them to allow you to surrender the car to them. I would not of went back for seconds personally and bought the wide body. Much thanks for making the vid and exposing these jerks. If they lost one sale than you did your due diligence, but I have a hunch that this video's effects are going to be far-reaching and hit them hard. They deserve and own that.
only way to protect against this bad behaviour is to install cams in the vehicle before taking it in for service. if they do this, they are up the creek bigtime.
I worked at a wheel repair shop and we were hired to repair the front and rear drivers side wheels on a brand new shelby gt500 because the sales guys drove it shortly after it was delivered to the dealership and lost control and slammed a curb. The dealership hired us to REPAIR and repaint the wheels and im sure some poor soul bought it and ran into many issues.
When life gives you lemons make lemonade, by lemonade I mean insurance fraud 😂
Thanks for sticking up for consumers.
Gladly
Horrible. Usually people buy brand new cars to avoid possible headaches that come with used cars. Seems like they took you for a ride...
lycan=FIAT owns the company==stay away from anything associated with fiat !
@@tomjohns5146 Fiat also own Ferrari and many other brands. I honestly think he was just dealt a bad hand of cards. A company I used to work for owned many dodge caravans and they all lasted 250,000 to 350,000 km
I'm guessing someone at that dealership took his Hellcat for "a ride" before he took possession of it. I wonder what the odometer reading was when he first got the car?
That place sucks. I am a used car tech for one of the other dealers in the Auto mall. Had a Ram truck leaking oil. Was under there warranty used car manager had it sent to them to get repair. I got it back after 2weeks to finish my work on it. The truck was still leaking oil and now they had broken one of the wheel studs on the hub. Of course they said they didn’t. Which is hard to believe anything they say when they had said they have fixed the oil leak in the vehicle which was still leaking oil. Something like that wouldn’t have gone unnoticed by me. That place is a joke!
Tons of good information !
Great ending .
i'm glad you prevailed .
Thank you, I appreciate it
I used to work for Towbin Dodge in the service drive and all over the dealership over the years. They are the biggest cheats. I caught the service department doubling the oil change wait times AGAINST what the manual recommends, in regards to the dealer using "semi-synthetic" fluid. About a year into doubling every customer's oil change wait times and clearing the miles from when it's due, til the next. I find out that in the parts department, the base oil used in those oil changes is cheap bulk conventional oil. So, then it goes to motive....in service, creating unnecessary wear and tear on customers new vehicles by doubling the build up on engine sludge unnecessarily by lying to customers about the oil being used and the proper "updated" intervals. Makes sense as to destroy their customers cars to sell them new ones over and over. Sneaky af.
I even met with Chop at a local restaurant on my birthday to have a sit down about his practices and going to the media. He threatened me and then changed his oil the next day apparently. But over the years, I worked there during the shows and can personally vouch that behind the scenes in most ways, this dealer is shady, untrustworthy and fraudulent. I've worked in the sales tower, my ex wife worked along with the head of security and saw it too. All the top guys are gone and moved over to Chapman anyway. Chop doesn't even respect or care for his own employees.
I believe 100% of what you have said, many current and past employees have provided detailed info about various business practices along with an uncountable amount of customers with the larger percentage being female that have been taken advantage of and have experienced dirty dealings when it comes to purchasing new and used cars from this dealership. That has seriously negatively effected their lives some in ways they will never recover from, even a Metro Officer, the level of greed is mind blowing, running the # 1 Dealership clearly was not enough that resorting to deceptive and or "possibly" even practices that according to the Law may not be so above the line I will just leave it at that is inexcusable, I am thankful I never dealt with that end of it, just done dirty at the end for no clear apparent reasoning. that is what motivated me to make the video, now that dealership is at the bottom with reputation and sales and Chapman has retained the # 1 & 2 Position consistently since this fiasco - and rightfully deserved, I have purchased two Challengers from them a RedEye and a Drag Pak and the guys are great, I appears what goes around comes around as it is called Karma. Also, FCA is a whole big barrel of monkeys also, it is what it is though, appreciate the message.
I never drive a car home with a single Dealer advertisement on it; unless they want to make the payments!
i love when they ruin the paint job with their stickers.... auto industry is dead, what you still see is a dead body still kicking because of the nerves
I still have my license plate frame on from my dealer after 2 years. Usually the first thing I toss is the dealer frame, but the one I go to is superb. The owner is a real enthusiast and has a passion for the brand (just like me). When I walk in the showroom he immediately comes to talk with me about new changes or experiences he's encountered. So I am happy to represent them with a license plate frame! In my country a good dealership is hard to find. Before I found this one I used to drive to another country to have my car serviced...
Incompetent hacks- scratching up your wheels, 110mi joy ride and not checking oil level, totally unacceptable at a tire chain, even worse at a dealership selling and servicing SRT vehicles.
Way to properly and professionally handle a complex situation. Great video, very informative!
Thank you
Good job mate. For what its worth i hope you get some luck and get a decent car backed up by decent people. Cheers from Australia, all the best.
This is the best prepared lemon case against a dealership and Auto manufacturer I've ever seen. Not to mention all the shit they gave this guy. Hope that the new Hellcat is a solid car this time. Best of luck
All that and not one cuss word. Well done sir. Interesting that your first lawyer was incompetent, lots of them are. Your second lawyer is the real deal. Anytime a lawyer is dragging their feet, they are running up the bill and abusing your patience. Great info, hopefully no one else will need it. Hope you enjoy your new Hellcat.
Hes a better man than me! I was swearing just watching the video.
That impressed me too. Not a single curse word, I noticed.
Guy seems smart and he seems to really have his stuff together I wish I had a brother like this or better yet a father
Glad you got it resolved. Have you taken delivery of your widebody red eye yet?
Great job. I was thinking about buying a used hellcat until discovering your video.....notta anymore !
Wow - Danny the Count looks better than I thought without a headband !!!
Lolololol
Yoooo
he's a very professional shawn michaels
....No longer Towbin's boy toy
@@porkchop10 lol!!!!!!!! He's just a sexy boy!!! Lol!!!!
He should give the person who sold him that car some sweet chin music.
Wow, very organized, patient, and smart. Much respect with how you handled this situation.
Great video! I hope I never have to go through all the crap you did. If I ever get a hold of a lemon, I will refer to your experience. Thanks for the info.
O and another thing. I can tell this service manager is a piece of crap. Because those scratches on the rims are from a one dollar plastic protector on the tire machine that wears out and needs replacing about every 100 or so tires. I worked for some.... (All the managers I ever worked for.) Never wanted to replace or repair things like that. When I ran my shop it was checked before every tire. Only takes a second to check and about 5 min to get the part and put it on. Not much effort to save a $1000.00 worth of rims.
thats how our shop used to be and now we don't even do service because of so many losses. Not from me, but these two guys who just couldn't do a good job or fix things the right way. Dealerships are only as good as the con men and hacks they hire.
Good mechanics are hard to find, and usually stay away from dealers like this because they are not given the time and tools to properly do their job.
YES SIR HE IS ABSOLUTELY CORRECT!!!!!
Already been there, we are working the details now. Also stopped MGM from purchasing shuttle Van's from them cause of this video! I showed it to my buddy who works security there and he showed his boss and vise versa
Thanks for the advice because it happened to me too with a Chrysler 200 my reverse lights never work since I bought it brand new and it lasted on the shop for 2 months supposed to be to get new wire harnessed and when they install the new wire harness you never work so what I did I Surrender the car and the bank put my credit as valentia repossess so I was stuck with bad credit for two years
I have had the same situation. Lemon law lawsuit went through. They paid the fees and I got money for the issue even though i would rather have gotten my money back for the entire purchase of the truck. i was in a tight spot due to being in the military and settle for the money. Again, nothing happened until I hired and attorney. Whole process was about 8 months. I have brought my Ram in over 10 times for the same issue. I have learned that FCA is quite greedy becuase they were not doing anything until i hired an attorney. I bought a Chevrolet SIlverado and haven't had any issue. I have learned my mistake. And the worst thing was that FCA was aware of my electrical issues but did not know how to fix the problem. How do you build something you cant fix?
Agreed, Its very sad is it not..You would think they care but in truth they could care less
At the same time my wife bought a new renegade and within 2000 miles it has low compression in two cylinders. i traded both the renegade and ram in for my new silverado. i knew i was gonna take a slight loss but i didnt want to deal with these vehicles when the warranty ended.
LOL 100 miles of test driving. These guys need to be shut down. Great story and documentation. Dodge people lie lie lie.
111 Miles, agreed Fkn BS
@@ThePaul1551 I wonder if they can be taken to court for joy riding in your car. They probably hot rodded it with their friends.
Yeah fuck Dodge, shitty cars and horrible stealerships.
@@conanthedestroyer7123 - Probably kerbed it too, due to it pulling to the right..........
Yeah they definitely took that car on a joyride, before he even bought it. My guess is they hit a curb hard, bent the frame. (easy to do on a pos dodge) They half assed fixed it, replacing broken parts but not even attempting to fix the bent frame. Then they listed the car as "new" covering up everything. and waited for a poor sucker to bite.
Great video. I watched the whole thing and was amazed at how far you went with the process. Nice to see the effort that was put in and to encourage others in the possible same situation to not back down.
you laid out a great case...AND im so sorry to hear all this Bruh....Ive got an issue with a JEEP GC..and I applaud your tenacity !!! When you showed the pic of the rims torn up...I wanted to yank some teeth out...!! unreal....
Simply unreal, no need for any of that to have happened
Most important part of this video is at the end when he tells us who pays the attorney fees
I wish the video was not so long. BUT AGREE, I skipped sections... I glamced through here and LUCKILY saw your post and watched the END.. PRICELESS INFO. MFG REQUIRED PAYS ATTORNEYS FOR LEMON LAW CASES
The manufacturers don’t pay your attorney’s fees in Michigan. I check to see if they pay in your state.
Frame damage?
The only thing I disagree with him about is...
No dealer wants cash, they all want financed $$$ , interest baby!
The dealers don't make the interest, the banks providing the loans do.. However I will say most dealers don't care if you pay cash or not, in fact some would rather you finance it because you can usually bargain more on the price with cash. There has also been cases of certain banks pushing their products on dealers, so the dealer can get a kick back for using them.
Bmw turned my 120k cash down said they wanted a check because they had to mark every bill or some bullshit little pricks
So actually very true. I just bought a used car and paid cash and thought they would bow down to me cause I did. And they could careless about cash. Here's why. I asked the sales guy to be straight up honest about it. And why not I already bought the car so need to bullshit shit me right? So he was hella cool and told me why cash is not king. Yes some dealerships make interest on financing cars. If they have a deal with bank they can actually make the interest every Month you make a car payment. On a cash deal they realy don't make shit for the car in fact he told me they only make on average 500 to 1000 dollars per car on cash deals and make way more when getting the buyer to finance.
@@fredwilliams7893 funny the salesman told me the same 500-1000 story when I financed my truck lol bullshit!
Fred Williams $500-$1000 per vehicle is absolute horseshit. On a $70k truck (or car), the dealership is putting $25,000-$27,000 into their pocket.
It's not worth it for dealership to give you the run around. They should do the right thing and avoid further bad PR.
Jay Barr
The management has a vendetta against the car owner for some reason.
I don't think he did anything to deserve it. I think the managers are just angry that he has all his ducks in a row, perhaps the manufacturer caught the $tealership failing to actually perform the warranty work that was actually listed on the work orders and penalized the store, it happens more than you'd think.
So I'm not the only person to have their rims scratched to shit by a careless mechanic putting on new tires, the difference is this happened to me at a Walmart tire center. I'm surprised to see this happen in the hands of a dealership, on a nice car. Might be a good idea then to take time stamped photos of rims before and after.
Yes, very true
Just because they work at a dealer doesn’t make them any better then guys working other places these days. It could be an 18 year old kid for all you know
WOW dude you been through "hell" and back. Thanks for the education. Hope you enjoy the new Hellcat.
Thank's
I looked on Towbin Dodge website and I dont see Abraham Marquez listed on their staff MAYBE he got CANNED!!!!!!!!! GREAT VIDEO I was really thinking about buying one NOW HELL NO!!!!
Russell McDonald Yeah, I found his weasel ass on FB. He doesn't work there anymore, lol.
@@231mac Good, I hope he never works in another dealership again.
Lloyd Bonafide ducktales
Probably because he made it up,, much like A LOT of stuff in this video.
Lloyd Bonafide
Abe is that you.....you little greasy taco...
They don't want to receive the car because they Know that they are the one who damaged the car, and they Know that once inspected by the third party, they will receive a charge-Back from Fiat.
Trophy Dad
I wonder....or the transport company tightened down the hold down chains too tight and bent the unibody??? But you'd think in that case the transport company would be liable...
Exactly what I was thinking. One of the employees took it for a spin and it was probably too much car for him and he hit a curb or a large pothole. May it could have even been the owner.
If it was the owner you can be damned sure Towbin would have been all over it citing and documenting damage. You can't screw up a unibody that badly with impact damage without leaving some obvious signs. But you can sure do it by cranking with chains on a transporter...
Gary G a curb won’t mess up the frame.... it might mess up the rim, tire, tie rods, struts ect. But for the frame to be warped it has to be an actual accident or a factory defect.
Hmm, did they replace the lateral arm on the right of your vehicle? It seems as though the manufacturer of the new lateral arms installed the bushing in the wrong position in the new lateral arm(s.) Which allows for a premature cracking in the lateral bushings. In turn, shimmy and pulling is noticed in the front end. Good luck, in Los Wages.
Great post. Thanks for taking the time to inform the public. Excellent documentation. All these companies think they can intimidate us. We the People. For the People. By the People.