TELCO Sales Mock Call Sample - Short Version
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- čas přidán 2. 01. 2023
- Here's an uninterrupted, full mock call of a Telco account. Here, the telemarketer is selling an internet plan to an already warm lead. In this mock call, you'll learn how to engage with your prospects, identify their needs, and effectively sell your product and services by asking the right questions.
#sales #salesmockcall #outboundsales #outbound #callcenter #telco
Telco troubleshooting mock call with an irate customer: czcams.com/video/LsvifVF2o_Y/video.html
I am applying for a call center and it's my first time and I am happy you make videos about it and I hope I can speak English like you some day.
kwestyon definitely helped me on my interview for my very first bpo experience on a hard account (telco tech support) and here i am, running 2 years now as a support! thank you very much for your videos kwestyon. your content never disappoints!
Good Evening Ms. Shiena. I just want to express my heartfelt gratitude for making your vlogs about how to land a job in BPO/Call Center Industry. It is all thanks to you because I was able to land a job. I am already done with my introduction/orientation and I am now transitioning to product training for 2 weeks. Hoping to pass the mock call then be endorsed in Nesting then passed it and be endorsed again to the production floor. Thank you again.
After watching a lot of call center videos I've realized you are the best teacher ever. Thanks for helping us
I'm a recruiter and sometimes I ask my candidates to watch your videos like this sales call to understand how to better do their mock call in sales. It's an awesome video to provide examples for candidates to be a better fit for the role that requires knowledge on how to do sales. Appreciate the video!
Thank you for your precious time, sheena. This really had helped me so much.
You and alli did a great job. I love it. This video here will prep me for my call center job. ❤🎉👏🏽👏🏽🙌💕
Wow I learn, practice, laugh, with this Incredible videos! I'm so happy when I watch a new video of this channel. Love..
this is the best video about this topic that I have never seen
Hi Sheena, Good Morning I just wanna let you know that I've been passed my Versant exam and my final interview yesterday. Big thanks to you, now I'm going to start my training on monday. 🥰❤️
Hi Sheena I just want you to know I'm really happy and proud that I have found your channel. You know what because of you my score went up I was able to meet our target scorecard and finally received a performance bonus. Everyday I listen to your videos and I learn a lot. I even download it offline.
I really appreciate you. Thank you so much Sheena. Cant wait on you next video.
Shout out me plzzzzz Grace from Bacolod City. 😁😀😘😘
Hello!
I got my interview yesterday for a sales account. I used your advice on how to do it even in how to end it. Thank you so much. I am hoping that i'll pass the final interview. The agony of waiting! hahahaha!
Hi Sheena❤ I just want to say THANK YOU! Today I was hired at my first bilingual job. It was my first job interview in English and I got it! And this would not have been possible without your help, your videos are FANTASTIC! Thank you very much🥺❤❤❤
Congratulations! You deserve it.
Hi Sheena👋 Thank you so much🤗💞❤️ Your videos really helped me a lot on building my self confidence. I just got hired from the company that I have yearn to work for. Thank you much❤️💞🤗 Godbless you always Miss Sheena❤️💞
You helped me a lot! 💗 I was recently hired [SHS GRAD, NO EXP] I passed 2 asessment, 3 interviews in one day and your videos helped me a lot! I am still learning, and I hope my English proficiency will improve like yours!💗
Congratulations!!!
Hello. I would like to thanks all of your videos.big help po tlga , virgin ako sa BPO but now Working napo as CSR☺️.still watching your videos!
hello, ikaw lang at ikaw yung pinapanood ko, gusto ko din maging gaya mo, maging fluent and maging ganyn din yung accent.. Please continue to make inspiring videos po, ❤️❤️❤️
What I'm excited to happen is that hope shiena will have guests and have banter about Bpo experience.
Hi, good evening miss shena, love watching your videos, yes I passed the interview on BPO company now, thanks to you,
Congratulations!!
You were the first youtuber I watched when I was applying for a CC job. I'm a QA now. Thanks to u. :*
Congratulations!
Galinga oi! rom start to finish tutok kaayers ko sa moch call. Salamat candece. .
😍
Hello Miss Sheena!
I'm really really grateful about your videos it really did help me to get through with the interview and I got passed! more power to you ma'am!
Hi Candice ❤️ following up until today 🥰 sharing this to my interested friends and family 🥰❤️
hello miss sheina☺️☺️
i got my job offer na ,. thank you dahil sa vlog mo and sa mga advice mo nkapasa nako sa interview and my job offer ❤️❤️
thank u very much..
and more blessings
Congratulations!
so fluent❤ ang galing mo po🙌 i want to try bpo too
Thank you so much ...its really help ful for us here ...please do more sales mock call session ...you are awesome 😍🤩🤩
A perfect customer very realistic!
Using phrases like, "as low as," instead of, "starting from," is something so simple I've not thought of. Thanks for the video! I also need to remember to start high so I have room to shrink in the pricing. Your videos are great. 👍
Hi! Could you make a video to provide tips about reporting speech. In call-centre, not only do you have to talk to the customer, but you also need to write down what the customer said during the call. ie customer could call to report an incident or if you are assigned to do chat on a social media platform. I find it hard to juggle between the two (talking and writing) and keeping the AHT and ACW low.
Hi Sheena, great video again..I really love your accent and fluency. 😍 Can you also please make a video about b2b saas sales.. or consultative selling in b2b..? I'm currently an account manager/sales rep..
Thank you so much Ate, with the help of your videos i nailed my interviews and and passed the assessments and currently waiting for the job offer call😊😊
Ate i've heard that merong companies na nang ghoghost ng newbies pagdating sa job offer is that true po? I'm kind of worried sa company na inaplayan ko, kilalang company po sya i hope it's not true day 4 of waiting for the JO
Any update? Are you working in the company already?
Ma'am shiena. Baka pwede po kayo gumawa ng video about how to improve multitasking skills and how to deal with wrap up time?
Hey ! First of all I really appreciate your work like the way you help everybody . So, I was recently approved in a call center for gaming campaign and I'm just super confused because Im unable to find any mock call demo for such campaign
Hey shina, do u know anything about teleperformance relocation in Greece
You are so good.
I love it!!!!
Hi Ma'am Shiena, can you make a vlog on how to improve multitasking skills?
Thanks for new video
Im rojo from Davao, just curious what made you quit call center, if not how do you survive in this invironment.
Ate, salamat kaayo kay nakapasar kos tanang interview and ge tagaan napud ko sa job offer. Thank you, thank you, thank you, ate!!
Congratulations kaayo!
Hi, what company would you recommend for newbie??
Perfect!
Happy New Year, Ate Sheena!
Hi maam good evening, can you do a video mock call about collection agent? Its really hard to find here
Happy new year ..
Amaizing
is true ba na madali lang Telco account pero hindi competitive yung salary compare sa ibang LOB ?
thank you ❤❤❤
Happy new year 2023
thankyou sheina
Ang galing
Naiinlove na ata ako sayo ,😘😘
Hi Ms. Sheena just wanna asked if its does't matter if im 39 yrs old and im going to apply as a CCA, And i dont have any experience on it and im just a high school grad only.hope u will notice my msg.thank you have a nice day😊
Hi dear.I got hired for AT&T and directv,. Can u please help me with cable tv connection
Happy new year 2023!
❤🎉
I love your videos, but it would be very very helpful if you also leave the script for us to download and practice it.
Noted. :)
Ate make a vid on how to make an explanatory letter for sleeping while dialing 😂 pleaaaase!
i love it
Could someone give me tips on how to deal with customers over the phone who wants to speak to a supervisor when your job is to assist the customer? I just hate it when that happens to me because I feel like I am not doing my job properly and the team leaders tend to give off a heavy sigh when I have to pass the call for them to do an escalation. Should I tell the customer, "my job is to assist you, if you are not happy with how I answer your questions, you can hang up the phoneand call back on this number but I can't guarantee that you will get a different agent." In reality, should team leaders take the escalation call without making a fuss over it?
not an expert here but i do take escalation call. for me it's totally fine to take escalation calls as long as i know the rep did everything that he/she can do. it might be frustrating sometimes yes since we have a lot of other things to do but it shouldn't be that way consistently. one of the things i highly recommend is for you to be confident on your call so your customer won't degrade or hesitate your abilities. also on de-escalating a call, make sure that you don't sound scared and prove them what you can do. also avoid empathy if it's not relevant and assure the cx you'll do everything to have the request accommodated.
Hello, fortunately she has a video about that ,it's very helpfull!!!.. search it on her channel
The most important is before transferring the call to the supervisor u have to make sure you can't help the client with his issue 😉, you have to do your best before the call transfer 🙂.
👌
Think the mic needs to be clipped somewhere else.
Aw bruh i came here expecting a cold call anyone can close on a warm lead
Hi ma'am pano ba maging fluent sa English 🥺
This looks so difficult omg.
Te amo Candice
Your so fluent in English! I now begun to wonder if your pure Filipina? Or a FilAm?
She is a pure filipina
She's obviously a Filipino.. I think she was from Davao
bisaya ning dako..
@@michaelmendez1449 gani .. hehehe🤪😏😍
@@michaelmendez1449 sagad? 😅
🤗💕
More mock call for telco please.
My next upload this week is about Telco. :)
Here it is: czcams.com/video/LsvifVF2o_Y/video.html
I'm paying $50/month for 50 mbps.
hi
@kwestyon hello po ate pa tulong naman po nito sa mock call ko po pano po kaya ito. By Monday napo kse ito pra makuha ko na po J.O ♥️♥️🙏🙏🙏 PLEASEEE po
San ka po pwede ma pm.
TL. Kamusta kana tl