I followed your instructions and in the end I was suspicious of a WD SN730 NVMe 256GB, so I removed the SSD. In my case it was Code 2 5 which is a RAM problem. I referenced that the XPS 9360 is almost the same model as my XPS 9350. The WD SN730 NVMe 256GB, which has been working well on my previous motherboard, seems to be causing compatibility issues. As you mentioned, it is only after the power is turned ON/OFF several times. Booting without SSD was successful. After installing this NVMe, it changed back to Code 2 4 situation. A bios update may be required. For now, I'm going to use another spare model NVMe. (KIOXIA KBG40ZMT 128G Works!) Thank you very much!!!
@@ItsBinhRepaired Not all missions are over yet. Regardless of which NVMe SSD is installed, code 2 4 is repeated. The BIOS has been updated to the latest version 1.13.0. I'm on a picnic right now, so I can't take the test right away, but I found one solution on the dell xps forums. When mounting an NVMe SSD, it has been said that incorrectly selected screws can short the SSD, leading to code 2 4. I will report back after I go home and finish the exam.
@@user-vd4zh4lz2i Hey mate, i was in the same situation, i followed you from a different forum to this guys great CZcams channel, tried everything. I was just about to bin the whole thing and just save the HD when i noticed this reply. 100% the screw was the problem, i first checked by removing the SSD, it booted to bios fine, just missing HD error (obviously) so then i just slide the HD without screwing and it booted fine. for me i had accidentally swapped the Wlan screw for the SSD, they are super similar and only slightly different, but it was the problem. Big thanks to you both and just wanted to write what fixed it for me and add to the knowledge base. Cheers
You just saved my laptop. I tried checking all connections, solder joints, etc. and didn't think about resetting the BIOS via disconnection. Thank you.
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Excellent thanks for posting, this worked. If anyone is reading this, remember to screw in all the screws, as the device won't boot up if the longer screw under centre flap isn't inserted. I've liked and subscribed!
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sir, you saved my day and money both...you are excellent..i just reset my CMOS as per you instruction and my CPU fan starts working...thank you for you video...really appreciated.
Awesome, glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others and commenting to get the algorithm to recommend my channel. Thanks!
Awesome, glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others and commenting to get the algorithm to recommend my channel. Thanks!
Glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others to get the algorithm to recommend my channel. Thanks!
have a 9360 that was turned on once and then sitting in its box for three years. now its having this issue and wont turn on at all. tried everything, this is crazy
@@ItsBinhRepaired Probably same as with me: it helped reviving the laptop. The little diversion on showing the parts would better have been omitted here, but instructions were very clear and effective. Many thanks!
Hello, My XPS 13 won't power up after the power went out for a few minutes last night. I took unplugged those 2 batteries in the video, pressed the connectors with my screwdriver, cleaned the dust and pressed the power button for 15 seconds.... but it did not power back up. I even tried a new big battery (I don't remember what you called the little one) because I had one since I have to replace it a lot. Still doesn't power up. What can I do now? Do I get a new computer? I wouldn't even know where to get it fixed. Can the stuff on my hard drive be recovered? How? Luckily I have a second laptop and think pretty much everything is backed up, but I'd still like to save this one or at leas the data on the HD. Please help, you seem so nice.
Nice video. The only time I saw any activity (front lights flashing amber and white for a few seconds until they stopped) was after I disconnected the battery, discharged, and plugged in. Any ideas on what the problem could be?
Thanks. Worked ! Other question. My trackpad on the dell xp 13 9343 stopped working. I've replaced this with a 2nd hand other trackpad. But still BIOS is showing also the trackpad/mouse. Do you've a tip?
This one is good with 1 year warranty amzn.to/3nyGbCw though there are cheaper options like this amzn.to/3CameFT also 1 year warranty, but sometimes might but be as good quality.
My xps13 won't start up and I did the procedure without any improvement. No lights, no fan -- just dead. What is recommended next? Would a dead CMOS battery result in this situation? Laptop battery is old but works for an hour or so. I leave it plugged in all the time so it's probably on its way out. Today, it's just dead. Tried your fix a couple of times. Charge adapter is lit up and I get voltage with my tester. What do do next? Thanks - like your vids!
Roger that, thank you! I have a new XPS so if I can't get this XPS to fire up, I'll just pull the SSD and put the old laptop in the recycle bin. @@ItsBinhRepaired
Screen has gone wrong, flickers has lines and very grainy what has happened? and ideas? flicks off and on. Not sure whats gone wrong as was replacing the dc power jack now screen is broke...
I have the same laptop but my problem is it's not turning on too but when I power it on it will turn off after 10-15 sec. what fix would you recommend for my laptop. thanks
@@ItsBinhRepaired - Mine just died too. Not sure when I'll have time but will try this video but it might be the motherboard in my case. I read on a forum somewhere about possible static electricity issue and a way to reset it. Good luck with yours.
Update for me. Figured out I actually have the 7390 2 in 1. I took it apart but it looks like no CMOS is visible and everything is hardwired in this model. I was able to get the battery out of mine but I didn't help. Looks like I'm going laptop shopping again.
hey thanks for posting this! I tried it and it works, but the problem is it wasn't a permanent fix - I now have to do this almost every time i shut down my laptop. what do you think could be the issue? I checked the voltage on my RTC battery and it shows 3.1V so i'm assuming it isn't dead.
7 months late to the party but I was having a similar issue. After a ton of troubleshooting, I found that this would happen only when the phillips screw under the service tag lid was screwed in. If I leave that screw out, I no longer have the issue. If I put the screw back in, it fails to boot until I take the screw back out.
@@Staas1 strange or not strange - ITS JUST WORKS!! 👍👍🙂 Thanks for that tip. Maybe the screw is too long and presses something inside. It turns on again. Thanks.
I tried this yet still dell xps 13 not starting. I am having similar problem. It was all ok n suddently i had black screen. When i press power button the button itself lights up and can see keyboard backlight only. If i press D key alongwith power button upon starting up i see red green blue white n black screen. What should i do now
@@ItsBinhRepaired no. I cant hear laptop turning on. Only fan goes on n off n nothing except keyboqrd back light. Laptop was fine until i restarted it n kept pressing fn f8 key continousëy at dell logo. This made it freeze on startup dell logo n later when i restarted it i had black screen.
@@ItsBinhRepaired The tutorial for this video. My computer was blinking orange for some reason and I recently bought a new battery. So I saw this video and did the whole process and it's working now. I was wondering if this is a permanent fix.
@@TOMMYLULU85 depends on the quality of the battery and how you maintain it. If you keep it between 20 and 80% and don't leave it plugged in when not in use and don't drain it to 0% should last over 8 years.
Been doing this over 10 years without any issues/complaints. Plastic tools just break off and then you have to deal with broken stuff rolling around and they're not as thin/strong, so they actually break more things.
@@ItsBinhRepaired Good point about the plastic tools breaking; maybe you're right. I've probably opened up 30-40 laptops since 2009 (when my first laptop, a Dell Latitude D630, malfunctioned). I never did it for a living, more for a hobby. Thanks for the feedback!
@@davedickinson6345 no problem :) I used some plaid tools when starting out, to be fair they were cheap ones, maybe there are more expensive ones that hold up better and can do the job, but there have been some repairs that I feel would have been impossible with plastic even permanently bent my metal tools. XD
I followed your instructions and in the end I was suspicious of a WD SN730 NVMe 256GB, so I removed the SSD.
In my case it was Code 2 5 which is a RAM problem.
I referenced that the XPS 9360 is almost the same model as my XPS 9350.
The WD SN730 NVMe 256GB, which has been working well on my previous motherboard, seems to be causing compatibility issues.
As you mentioned, it is only after the power is turned ON/OFF several times.
Booting without SSD was successful.
After installing this NVMe, it changed back to Code 2 4 situation.
A bios update may be required.
For now, I'm going to use another spare model NVMe.
(KIOXIA KBG40ZMT 128G Works!)
Thank you very much!!!
Awesome, glad you found a solution!
@@ItsBinhRepaired
Not all missions are over yet.
Regardless of which NVMe SSD is installed, code 2 4 is repeated.
The BIOS has been updated to the latest version 1.13.0.
I'm on a picnic right now, so I can't take the test right away, but
I found one solution on the dell xps forums.
When mounting an NVMe SSD, it has been said that incorrectly selected screws can short the SSD, leading to code 2 4.
I will report back after I go home and finish the exam.
Hmmm good luck
@@user-vd4zh4lz2i Hey mate, i was in the same situation, i followed you from a different forum to this guys great CZcams channel, tried everything.
I was just about to bin the whole thing and just save the HD when i noticed this reply.
100% the screw was the problem, i first checked by removing the SSD, it booted to bios fine, just missing HD error (obviously)
so then i just slide the HD without screwing and it booted fine.
for me i had accidentally swapped the Wlan screw for the SSD, they are super similar and only slightly different, but it was the problem.
Big thanks to you both and just wanted to write what fixed it for me and add to the knowledge base.
Cheers
@@kastin83thanks screw was the problem 9360 dell xps 13.. solve by covering with a tape.
You just saved my laptop. I tried checking all connections, solder joints, etc. and didn't think about resetting the BIOS via disconnection. Thank you.
Awesome, glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others and commenting to get the algorithm to recommend my channel. Thanks!
Excellent thanks for posting, this worked. If anyone is reading this, remember to screw in all the screws, as the device won't boot up if the longer screw under centre flap isn't inserted. I've liked and subscribed!
Glad it worked. Thanks!
Thankkkkk youuuu so much you saved meeee, it worked
Awesome, glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others and commenting to get the algorithm to recommend my channel. Thanks!
Thank you! Worked well with my old XPS13 9350!
Awesome, glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others and commenting to get the algorithm to recommend my channel. Thanks!
sir, you saved my day and money both...you are excellent..i just reset my CMOS as per you instruction and my CPU fan starts working...thank you for you video...really appreciated.
Awesome, glad it helped. If you haven't already, please like and subscribe so others can find my videos and possibly consider watching a few others and commenting to get the algorithm to recommend my channel. Thanks!
@@ItsBinhRepaired already subscribed...thanks once once again.
No problem
Thank you so much!! The cmos battery removal was what I was missing. My laptop has life again!!
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Thank you! I work from home and this saved me days of headaches
Glad it helped. If you haven't already, don't forget to like and subscribe so others can find my videos. Thanks!
Great video! The CMOS battery helped me get the laptop to boot again.
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Thanks bro 👍🏻 you solve my problem. Wish you the best and stay healthy 💪🏻
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Jesus, man. You are a genius!! My laptop came alive. :)
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Thank you! Your video helped me fix my Dell XPS.
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have a 9360 that was turned on once and then sitting in its box for three years. now its having this issue and wont turn on at all. tried everything, this is crazy
:(
Any idea where is the BIOS battery on Dell XPS 13 L322X? I did not find it, a video would help.
I don't have a video of that model. You'll have to ship me one.
Thanks it is very useful
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Thanks a lot 🙏
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Worked perfectly, thanks very much!
Glad it helped. What worked perfectly?
@@ItsBinhRepaired Probably same as with me: it helped reviving the laptop. The little diversion on showing the parts would better have been omitted here, but instructions were very clear and effective. Many thanks!
@@vanadium4167 too much work to make a video for every specific repair on every model.
It works for me
Glad it worked. If you haven't already, please like and subscribe so others can find my videos. Thanks!
good job mine works
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Hello, My XPS 13 won't power up after the power went out for a few minutes last night. I took unplugged those 2 batteries in the video, pressed the connectors with my screwdriver, cleaned the dust and pressed the power button for 15 seconds.... but it did not power back up. I even tried a new big battery (I don't remember what you called the little one) because I had one since I have to replace it a lot. Still doesn't power up. What can I do now? Do I get a new computer? I wouldn't even know where to get it fixed. Can the stuff on my hard drive be recovered? How? Luckily I have a second laptop and think pretty much everything is backed up, but I'd still like to save this one or at leas the data on the HD. Please help, you seem so nice.
Likely motherboard issue. This will help you access your data amzn.to/3VQ11e5
If the charging light is on when plugged in but wont power on, does narrow down any possible issues?
Power button or motherboard
Nice video. The only time I saw any activity (front lights flashing amber and white for a few seconds until they stopped) was after I disconnected the battery, discharged, and plugged in. Any ideas on what the problem could be?
Not sure
Thanks. Worked ! Other question. My trackpad on the dell xp 13 9343 stopped working. I've replaced this with a 2nd hand other trackpad. But still BIOS is showing also the trackpad/mouse. Do you've a tip?
What do you mean by BIOS is showing?
Hi Binh, could you please post the link from where we can buy reliable XPS 13 9360 battery.
This one is good with 1 year warranty amzn.to/3nyGbCw though there are cheaper options like this amzn.to/3CameFT also 1 year warranty, but sometimes might but be as good quality.
My xps13 won't start up and I did the procedure without any improvement. No lights, no fan -- just dead. What is recommended next? Would a dead CMOS battery result in this situation? Laptop battery is old but works for an hour or so. I leave it plugged in all the time so it's probably on its way out. Today, it's just dead. Tried your fix a couple of times. Charge adapter is lit up and I get voltage with my tester. What do do next? Thanks - like your vids!
Might be the charge port or the motherboard.
Roger that, thank you! I have a new XPS so if I can't get this XPS to fire up, I'll just pull the SSD and put the old laptop in the recycle bin. @@ItsBinhRepaired
Sounds good
Thank you so much for this was really helpful but please it doesn't fixed permanently...just want to know what's the cause and how do we prevent it
Not really sure, but it seems to be a common issue. Try leaving the cmos battery disconnected. Just keep an eye on the date and time.
nice video, mine just decided to not boot and the power button keep on blinking white no matter what i do , can't find the solution.
Motherboard is fried :(
Screen has gone wrong, flickers has lines and very grainy what has happened? and ideas? flicks off and on. Not sure whats gone wrong as was replacing the dc power jack now screen is broke...
Most likely bad LCD
I have the same laptop but my problem is it's not turning on too but when I power it on it will turn off after 10-15 sec. what fix would you recommend for my laptop. thanks
Not sure. Possibly RAM or motherboard.
@@ItsBinhRepaired - Mine just died too. Not sure when I'll have time but will try this video but it might be the motherboard in my case. I read on a forum somewhere about possible static electricity issue and a way to reset it. Good luck with yours.
Update for me. Figured out I actually have the 7390 2 in 1. I took it apart but it looks like no CMOS is visible and everything is hardwired in this model. I was able to get the battery out of mine but I didn't help. Looks like I'm going laptop shopping again.
:(
does XPS 13 9360 can upgrade / replace RAM?
Nope
hey thanks for posting this!
I tried it and it works, but the problem is it wasn't a permanent fix - I now have to do this almost every time i shut down my laptop. what do you think could be the issue? I checked the voltage on my RTC battery and it shows 3.1V so i'm assuming it isn't dead.
Not sure. Try leaving the RTC battery disconnected.
7 months late to the party but I was having a similar issue. After a ton of troubleshooting, I found that this would happen only when the phillips screw under the service tag lid was screwed in. If I leave that screw out, I no longer have the issue. If I put the screw back in, it fails to boot until I take the screw back out.
Very strange
@@Staas1 strange or not strange - ITS JUST WORKS!! 👍👍🙂
Thanks for that tip.
Maybe the screw is too long and presses something inside.
It turns on again.
Thanks.
Awesome!
I tried this yet still dell xps 13 not starting. I am having similar problem. It was all ok n suddently i had black screen. When i press power button the button itself lights up and can see keyboard backlight only. If i press D key alongwith power button upon starting up i see red green blue white n black screen. What should i do now
Can you get to bios with f2?
@@ItsBinhRepaired no. I cant hear laptop turning on. Only fan goes on n off n nothing except keyboqrd back light. Laptop was fine until i restarted it n kept pressing fn f8 key continousëy at dell logo. This made it freeze on startup dell logo n later when i restarted it i had black screen.
Try cleaning the RAM connectors and reseating them
I just did this today and I was wondering if this was a permanent fix? I just need my laptop to survive till December lol.
Did what?
@@ItsBinhRepaired The tutorial for this video. My computer was blinking orange for some reason and I recently bought a new battery. So I saw this video and did the whole process and it's working now. I was wondering if this is a permanent fix.
@@TOMMYLULU85 nothing lasts forever. Nothing is ever permanent. Haha
@@ItsBinhRepaired So how long will this fix last?
@@TOMMYLULU85 depends on the quality of the battery and how you maintain it. If you keep it between 20 and 80% and don't leave it plugged in when not in use and don't drain it to 0% should last over 8 years.
I give up. Searching lot of possible solutions and still blank screen 😿
:(
Not bad, but you should be using a PLASTIC pry tool--prevents, gouges, scratches, etc...
Been doing this over 10 years without any issues/complaints. Plastic tools just break off and then you have to deal with broken stuff rolling around and they're not as thin/strong, so they actually break more things.
@@ItsBinhRepaired Good point about the plastic tools breaking; maybe you're right. I've probably opened up 30-40 laptops since 2009 (when my first laptop, a Dell Latitude D630, malfunctioned). I never did it for a living, more for a hobby. Thanks for the feedback!
@@davedickinson6345 no problem :) I used some plaid tools when starting out, to be fair they were cheap ones, maybe there are more expensive ones that hold up better and can do the job, but there have been some repairs that I feel would have been impossible with plastic even permanently bent my metal tools. XD
Amateur!
?