How Polène and I Became Enemies...
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- čas přidán 10. 05. 2024
- I never thought I would make a video like this, but Polène has forced me to do it. Yes, I’m talking about that Polène, the Parisian luxury leather brand that creates beautiful designs that have been hugely popular online. It turns out that the company doesn’t like that I revealed the criticisms toward their brand in a previous video, to the point that it is using an entirely different excuse to remove my video from CZcams...
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#polene #poleneparis #luxurybrands
My Polène videos in order (as mentioned in the video)
• Polène Is The Epitome ...
• Polène Determines The ...
• What The Hell Is Happe...
• The Rise and Fall of P...
It's very easy to understand what happened. The company grew too fast AND the owners got greedy, started to use cheaper leather, etc.
Yeah :(
That's so sad though. They COULD HAVE been a strong brand for year and years to come. Why trade that for greed in the moment? I myself wanted one and had been just about to buy one when rumors started to swirl about the poor customer service and scammy behavior. Then they hiked the prices and lowered the quality. So unfortunate!
Kinda wish I would have got one when I first heard about them. I am so grateful to this creator and others for saving me the heartache of a bad purchase.
My sister purchased the Polene numero 1 many years ago. She was so happy about it, took a very nice picture (it was just the bag with some nice background), posted it on Instagram and tagged them. A couple of minutes later, they removed the tag so the picture wouldnt appear on their tagged wall (so it’s not even like it was on their official wall). I guess it wasnt curated enough or not coming from bougie influencers. We thought that was very demeaning and belittling, like them choosing what kind of people they want their bag to be seen with and… you’re not (but thanks for the money).
Omg that's horrible...
That’s so mean!
I own 4 bags from Polene, the first one I bought around 3 years ago, all of them are in great condition and were delivered in without any issues, yet I am disappointed hearing now how they treat criticism - don’t think will be buying another bag from them soon. Thank you for opening my eyes.
I've seen other people having a good experience with the brand as well. I'm really happy for everyone who didn't have a problem. But you're right. Dealing with criticism is important in the way a brand presents itself. This was not the right way...
Why would you be disappointed in hearing about some other experiences if yours had been good not once but 4 times?!? I've had good experiences over the years with 5 bags and these posts basically just inform me there are some issues but different to everything in the world and am not influenced by some opinion when I have my own facts. Stay objective.
After this kind of attitude from the brand i dont think they deserve our money
Yeah. The attitude is really important especially if you consider yourself a "luxury" brand
I am French and think they are overrated in terms of pricing vs quality. it's all gone to their heads and trying to squeeze as much money frrm consumers as possible. There you go, now their attitude towards you sealed the deal for me....they should have followed you like a shaddow and gifted you something to show real customer service but instead they created more drama.
I would have loved a gift lol. Jokes aside... I agree with your sentiment about the discrepancy between quality and pricing. I would understand the price increases if there weren't any problems with the quality & service
@@perspectiveofme agree
They shouldn’t be buying positive opinions and reviews with gifts. That’s super shady. Trying to remove unfavorable opinions from a platform is wrong but buying positive opinions is wrong as well.
@@roselynmvm yes but unfortunately it seems to be a global marketing strategy?
Polene’s PR is bad.
That's what I was about to say lol. And here we thought they were paying professionals 😭👀
A little bit yeah 😃
Polene was never on my radar until I saw your videos. Then, I literally started a little envelope specifically to buy one of their bags. Guess I will be applying those $$$ to another brand now. Lucky thing you recently posted a video about a fabulous, woman-owned Belgian company that makes beautiful, practical, well-made yet chic handbags, huh?
go to fleuron, a new french brand
If you're refering to KAAI, I love them! Their bags are soo chic!
Wow! Good for you for standing up for your rights as a content creator! And I am very pleasantly surprised that CZcams backed you up. Excellent.
A Polene bag was, and to a degree still is, on my wishlist. But the mid-priced luxury handbag market appears to be getting cutthroat. As consumers balk at the ridiculous prices for luxury handbags, many of them, myself including, are taking a close look at mid-priced luxury brands. So instead of addressing these quality and customer service issues to strengthen their brand’s reputation, it looks like Polene is looking to squash the negative press they’re getting. Bad move.
At this point the only way I would purchase a Polene bag is from an actual brick and mortar store of theirs, where I can physically inspect the quality and craftsmanship of the bag. Quality issues happen, but when you don’t have the customer service to respond and rectify these issues, that is a huge red flag for any brand.
Keep up the good work! You have my support.
Thank you so much! You're really kind ❤️ And I agree about buying a bag from the store. I know this is not a possibility for everyone but if you have the chance, examining the bags yourself is always the best move!
I prefer your voice! Feels much more natural and sincere
Thank you so much 🥰
Contacting CZcams to delete a video is *not* how you react to criticism. Ever.
Yeap...
I love that you now do your videos in your own voice 💗.
I am doing my best to be authentic and direct as possible. Thank you for appreciating that
I used to get roped into watching your videos through my girlfriend and a fashion student I mentor. I’d always say the voiceovers sounded rushed and robotic. This changeover sounds soooo much more natural. It makes the (often very good) content far easier to absorb. I just wanted you to know. Whatever subject a youtuber presents, whether clothes or cars, authenticity of voice is everything.
I thought the exact same thing and have ignored this channel for that reason. Apart from this video, the others sound fake/forced. THIS was so much more pleasant
To be fair, the other voice sounded lovely and it was wonderful of your friend to do it. But, yes, your real voice makes the content more sincere and authentic. I totally get not wanting to put yourself out there, but congratulations for finding the courage! 😊
Thank you so much for your wonderful comment! I'm glad you're loving the change ❤️
@@perspectiveofme
You’re welcome. I don’t really comment much on videos but really wanted you to know how real the difference is. I suffer from a very poor self image (perceived ugliness) so I know how hard it is to put yourself out there and to see and hear yourself. But you sound great. And you will become more confident the more you continue to speak. Your videos are often cast to our television when my GF watches CZcams, so I’ll provide get to see your further journey. Well done, and may the best of luck be with you.
I bought one bag from them… it was missing a rivet and an obvious scratch/bubbling in the leather. I love the bag, but that is a huge no no. I have been purchasing bags for years and never had that happen. It’s sad really. I hope they fix their issues.
Fingers crossed :/
Hello Erika,
May I ask if you have returned the bag?
I have just received cyme mini with a bump/scratch mark on the side, hoping to receive a replacement/refund 🤞
Many thanks!
I would say, I could care less about Polene as a brand, but I’m still confused as to WHY the negative videos were made in the first place if there wasn’t a personal issue with any of the products you owned from the brand. I mean, how do you know for sure others are telling the truth if it isn’t your own experience?? Or at least experiences from people you know like friends and family. I find that weird. Most videos/reviews in CZcams are from personal perspective. Doing negative videos for views (cause let’s be honest, that was probably the primary motive) without solid proof is a bit shady and can ruin a company’s hard work and reputation. Of course, if the company is not in the wrong it could be very damaging, and if they’re in the wrong, then they would probably deserve it.
But why be the person to make light of it without knowing for sure?
My personal opinion is that those videos should have come from a true negative and personal experience and not because you found a point to exploit for your own gain. If anything, you could have connected with others and share their experiences with names and pictures, you know, with real proof.
Polene shouldn’t have ask CZcams to remove your content, but you ALSO shouldn’t be making negative videos without solid proof. If it was a death or life situation and you were helping others, sure, but for views?! Nah. You all seem to be in the wrong in this situation 🤷🏻♀️
Thank you for your effort. Is clear you put a lot of work into these videos
Thank you for recognizing that. Means the world to me ❤️
That's why I stick with fashion houses that take responsibility and are professional!
Polene bags are elegant and classy, unlike their attitude. Will boycott this brand no matter how much i like their design
I bought a bag when they first came out and the quality is amazing. But I’m hesitating to buy another one hearing this.
By the way, your voice is beautiful. I mean it when I say that it sounds nice and even soothing. Glad you decided to use your voice.
Thank you so much! ❤️
I think Polene's way of dealing with criticism was not smooth and unprofessional. Since you asked about our own experience with their products, here is my experience.
My sister and i bought bags from Polene this year. We purchased them in store so we xould inspect the bags before making any decisions. Weve been carrying their bags for a few months and still have no issues. The design and quality are great. The in-store vs. online purchase experiences could be different I guess.
I think it's like a gamble. Some people are complaining about quality, the others say they had no issues. That's pretty much the impression I'm getting. Thanks for sharing your experience ❤️
I bet that the in-store bags are a bit better BECAUSE people can see them. It sounds like those purses that don't pass inspection are the ones sent in shipped orders because once they send it there is not much the customer can do.
Not considering buying from them anymore
I thought their leather quality was sub-par. Returned the 2 Neuf I bought and sold the 3rd after I realized it wouldn’t work.
Has this brand been around for 10 years? Because they are acting like a brand that was established in the 18th century.
2016
@@sofyameytus710 The audacity.....🤦♀️
Not a good attitude for business .
But I have 5 of their bags, all perfect
Thanks so for sharing your experience! I will not shop with them again. Can you recommend an alternative to the neiti card holder? I’m looking for something that that can act as a card holder and key pouch in one.
Thanks for your video! I love their designs as well. But for now the desire of purchasing gone😂
I wanted to return a bag and the customer service took two weeks to respond to me plus they never explained how to do the return. I won’t buy again it made me feel like they weren’t a legit company.
Thank you for sharing your honest perspective and your experience of Polene. I really wanted one of their bags but there is NO WAY I am giving my hard earned money to a brand that is mistreating customer who raise concerns about the quality of the product and the service.
I have been following their story from the beginning and had finally saved up for a bag but after reading many many many reviews that say the quality have decreased (despite the price increase) I am no longer interested. Then I start seeing videos and reviews that talk about the gross mistreatment of customers. NO! I hope they improve soon and do better. Sad story.
Thank you for watching ❤️
Great video! I would love to see you review tanner leatherstein's brand Pegasus. Given the BS and price hikes with polene, ive been looking at substitute mid range high quality bags and no one has reviewed pegasus yet
Working on it...
I bought 5 Polene bags over the years and am overall happy with their quality and after sales customer service. One bag had a minor glue and tiny mark but because it was off white I asked for its return and received a response and resolution immediately.
So it seems there is a mixed experience from this brand, but then again, its the same mixed experience everywhere, including Chanel, etc...
Love the new voice. And excellent video. Polene is going to be lost to all the new mid luxury brands…..and this video clearly shows this
Thank you!
Gee, I was seriously considering to get a a bag from them. Thanks for saving my hard earned money.
I am a big Fan of Polene myself and I own about 6 bags from them and encountered a small issue with one of the bags one time and as soon as I contacted them… the customer care was so good, that they took in my bag and did the repair and shipped it back to me. All the shipping costs and return was taken care by them. I had no problem at all. The customer service was amazing and I still continue to buy their bags. Never have had any problems with them till date!
That's great! You're one of the chosen ones ❤️ Just kidding, I can see that some people had a great experience with no problems, and others encountered issues. I guess that's normal with a brand that is growing this fast
This is such a bad move from them.
They shoud be more shamefull of there customer service
Thank you for you input
Thank you for watching!
I was excited to visit the Paris Boutique last November but left in disappointment as i saw how bad the glazing was on the display pieces. The prices don't reflect the quality for sure
Ow, I thought the experience in store would be a lot better :(
Cardinal rule of sales: never antagonise a customer, but esp. never one with a platform. Extremely shoddy relationship management by Polene.
I was seriously considering buying a few bags from their Paris store in June and made a list, but upon seeing your video, absolutely not. From the photos I think some of the material isn’t even genuine leather, as real leather has a distinct appearance where it is stitched. Otherwise, it is an extremely cheap grade if genuine.
Great video, also your own voice is incomparably nicer than the horrible robot voice.
The voice was not robot lol, she was a friend, but a lot of people thought she was AI so I understand :)
As for the materials, I think they are still genuine leather but maybe less effort and time go into construction of the bags since they produce more due to their popularity. That's probably why there are quality issues :(
I have 4 bags from Polène, the béri’s handle is breaking apart and the numéro sept mini the strap handle breaks and I have to reattach it again and again. They’re good but they don’t last with excessive use. They also gave me a scratched one once but I contacted them and they replaced it for me with a new one.
Thanks for sharing your experience. Sometimes I feel like I am overstating the problems but then I see comments like this...You shouldn't have these problems after paying those prices...
@@perspectiveofme Your points were definitely valid! Thank you for sharing them!
There are a lot of attacks on free speech in most if not all platforms, CZcams included. It doesn’t have to be about politics. It could be from anyone who dislike you, your videos, the content of your videos, anything. Depending on who your YT representative is, they will either be fair or… not. Those who want your videos removed, channels demonetized or even deleted, are fighting against freedom of speech (1st amendment in America). Since they can’t to that (at this point at least), they find another way and that’s via copyright infringement even though that content is in the public domain. Learn the rules, come w valid, factual information and examples, and cross your fingers that your human CZcams contact will listen to you and is impartial.
Private people, businesses and organizations are not bound by the First Amendment.
I had a similar path with Furla bags. As italian, I DID love the brand, I got my first one as graduated in 2008, and since then the quality fell down, actually they are made in china and their value Is far below the price.😢
It's fine. People are hated for being authentic and honest, anyways, especially these days when the world is populated by dishonest people (and business!)..😅
As long as you can back up your videos with documentation, (I hope you saved all of it, and the sources you used), you're fine.
Yes, I always do that ❤️
they are big babies
😂😂
I love Polene, but I don’t agree with what they are doing.
That was my whole idea as well :(
Their customer service has always been lacking from my experience
I bought a belt off them and I wasn"t sure how to put it on so I emailed them to ask if they had a video or some sort of explanation on how to put it on. The answer was NO with no suggestion of any help. So what id I do? I just sent it back and I would encourage everyone who has the slightest doubt on quality or use JUST SEND IT BACK ASAP
This is so funny for some reason 😂 Sorry it happened to you but it's just ridiculous of them to just say no and not give any explanation to their client who paid for that product...
I was quite shocked that they were not forthcoming and didn't care either way that I kept it or sent it back. Even amazon has pictures of how to attach belts. This was in France where customer service is not like it is in the US.
You should do a review on alo yoga. I ordered 2 products from them. And i will never order from them again. Very poor quality
👏👏👏👏
Extremely disappoited in Polène
Well, I hate Polène, fair enough
Polene is NOT luxury.
If you don’t mind me asking…. What happened to your voice?
She had been replaced. Mr Po had taken her and turn her into a bag.😢
I have the same question.
She just did a video on this: This is her real voice. She was initially self-conscious of her voice and a friend had been recording her scripts for her.
@@d.t.ts.1770 what??
@@kfitzsimons6615 thank you for explaining. I hadn’t seen that video.
To My Perspective, I apologize for coming off as insensitive. I was out of the loop. Your voice sounds just fine 😊
But at the end of the day, who cares what steps they’re taking to remedy a situation. This is a first world problem lol
They should care… unless they are milking it and don’t care about being around long term….
Not considering buying from them anymore