Customer Service, What's Something STUPID You Never Thought You Had To EXPLAIN TO An ADULT?
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- čas přidán 19. 06. 2024
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“How much are the free refills?”
That one always comes to mind
I would have open a pack of balloons infront of him handed him one and said “Here prove me wrong than” and just stared at the guy no way would I have let that slide XD
It goes along with the people who asked me for a coke, then complained that I started pouring it when they "didn't tell me what kind yet."
@@jordandill1950They’re probably southern. In the south, coke is just a general term for all soft drinks.
@spencerbrown3875 yes, lol, I'm from the south. It doesn't make it any less stupid imo.
"it's free but you have to pay the 50$ tax"
I always feel bad when ppl assume I know them. I deal with so many customers. Idk who you’re and idk what your usual is
When I was a little kid, I saw a cartoon where Goofy goes into a bar and says "Gimme tha usual." and I asked my mom what that meant because it was so bizarre. And she kept trying to explain it, like "Maybe Goofy always comes to this bar," but me, being the little 4-year-old stickler for continuity I was, pointed out that he wasn't 'supposed' to be Goofy, he was 'George G. Geef,' one Goofy in a sea of Goofies. Anyhow, we talked about it for a while, and I just couldn't understand how anyone could be so presumptuous to think that a bartender would know who they were, and what they 'usually' ordered.
Oddly enough, she didn't have any problem with Goofy, or even Pinocchio for that matter, drinking or smoking. Even _literal_ Baby Boomers weren't as crazy back then.
Not having a baked potato st a steakhouse is legitimately ludicrous.
Almost a crime, honestly. Definitely punishable under Texas state law.
What kind of steakhouse don’t have baked potatoes?
Working tech support for a sat tv company and have to explain for over half a hour that if a storm knocked your power out I can not make your TV and satellite work till the power is restored.
Story 2: as a vet receptionist I understand this 😭 clients are always asking unnecessary questions.
Especially clients that are late: “well why can’t they just see me?”
Me: “because you are 25 minutes late to your half hour appointment. The doctor no longer has time to do an exam cuz of your lateness”
Client: “but why?”
Happens alot actually
Ice worked in retail for a long time. The customer can be Rhodes scholar outside, they walk in and their iq drops 80 points.
Just today I had a woman ring us up to ask where her order was. After looking her up via her name (the mobile she rang up on wasn't bringing up her account) I find that the order had been cancelled due to failed payment, as the saved card details were giving an "expired" response. The woman is furious that we didn't contact her that the payment failed otherwise she would've been able to give her new card details. I stated that we did attempt and stated the mobile number we sent an sms to. Turns out that was her old mobile number and she'd gotten a new mobile number a few days ago. So not only had she gotten a new mobile number and not updated us, she'd gotten a new bank card and hadn't updated the details with us. She then had the gall to try and claim it was not her fault that we didn't have her new details.
My God. If it wasn't for me having to remain professional I would've asked her if she thought we were mind readers...
I cannot give you cash for a store credit period, yet alone one that expired 3 months ago.
Goodwill’s return policy for my area is 7 days clothing items only, store credit only valid for 30 days after return. Well due to Covid we had to shut down for 6 months. Then when we reopened we gave everyone an additional 30 days to redeem their store credit.
This couple came in with a $42 store credit that expired a month before we went into lockdown 4 months after we reopened. They tried to ask for cash, I said I couldn’t and had to call a manager. They explained that due to how long it’s been they couldn’t reissue the ticket and they definitely couldn’t just give them the money equivalent. After the managers left they came back to low employee me and asked for the money as if I was going to go against the managers and do something I didn’t even have the authorization to do. I’m 90% sure they were cursing me out in mandarin.
My sister used to work at a cinema. She told me about the time Night At The Museum 2 was showing, though was sometimes shortened to NATM2 on the display. A customer asked "what's NATM2?" sister replied that it Night At The Museum 2. Customer- "Oh no, I've already seen Night At The Museum 2- give me a ticket for NATM2".
Sister- "but that IS Night At The Museum 2!"
Customer- "NO! I don't want to watch Night At The Museum 2! Give me tickets to NATM2"
Sister said this argument just kept going around like that until the customer walked off muttering
Was a deli slicer as my job during college for a time, and i agree on all the points. Plus: do not rush the workers, they are working with whirling blades and usually slick floors. Also, if you are asking for a pound+ of shaved anything, it's going to take a while.
That on a busy day, you have to wait longer to be helped.
I'm currently going in circles with a customer via email, trying to explain that yes the product needs to be fully paid for before shipping, and since he filed a dispute against the half payment, just sending the other half doesn't make 100%. I'm about to just cancel the sale and eat the $900 I'm into this thing for materials.
Not Customer service what a hotel front desk. The number one question we would get is “ why is my toilet leaking?” Or some variation. I always apologize and saidI’ll send a maintenance worker up. When I first started this didn’t strike me as odd. Things break,things get old. But the longer I worked there and the amount of “broken toilets” there were didn’t add up eventually. I have to setting the maintenance worker up several times that day. They told me 9 times out of 10 it was actually condensation. So not trying to be rude after I casually ask, “how is it leaking?”the response “because it’s on the ground I can see it leaking through theporcelain like its sweating.” 😑🤦🏻♀️”I apologize for that, I’ll send a maintenance worker up to look at it.” I could easily tell some people did not want a science lesson.
I once had a woman start screaming at me because she hates orange Crush, after choosing to get a large orange Crush from the fountain. Somehow this was my fault
Perhaps she was just ranting about the Orange Crush that another person in her household wanted
I've learned that the "but why did I get it?" People are trying to trick you into saying something that they can go to higher up people and get a free/discounted appointment next time they come.
This week, in a hardware store, I've had to refuse to refund an empty paint tin - "my wife doesn't like the colour now it's on the wall."
AND had to refuse to refund ten fence posts that were bought four years ago, and been laying in the corner of someone's garden - "but they've not been used!"
The supermarket nearest me used to make sandwiches to order at the deli. They stopped before the pandemic hit, and still don't. I miss that feature.
In story four ~7:40, skein is pronounced closer to cane, so like s-cane.
I once had a 10min conversation with a customer at the register that glass and plastic coffee pot that goes into a coffee maker machines can't be safely put on the stove. It consisted of 'can I put this on the stove' and me saying no and or explaining why it can't. They never got it.
A steakhouse without potatoes is an abomination
"Why does this item cost so much more than the materials! It's such a scam!"
Uhh because there's this thing called, paying people for their labor.
Sometimes it is a scam. That’s why I read reviews
1st story: goddamn, people are feral
That, "Yes, chicken nuggets have chicken in them, and Yes a burger joint sells burgers."
I used to work in the deli at a grocery store. I had to explain to quite a few people about how many 8 pc chickens come in an 8 pc
Starbucks doesn’t have a secret menu either, people make it up and post it online and then get mad when we don’t know what a Wonderberry crunch Frappuccino is and when we tell them someone made it and posted it online so tell us the ingredients and we can try to make it we also get “BUT ITS ON YOUR SECRET MENU” and I got to the point of saying “yeah the customer made secret menu that doesn’t even really exist, that one?”
I work in insurance.
I started a home quote for this agent. I asked "is it a frame house?"
This is our standard phrasing and this is common nomenclature in the home insurance industry. We're asking if it's a 'stick built' wooden frsme home -- ie, an actual house, and if it is made of wood. The usual answer is "yes" but sometimes it's "No it's brick" or something more exotic like Hardi-Plank or masonry veneer or log homes etc.
This agent..
This agent asked me "What is that?"
"Um.. is it a woodframe house?"
"What?"
"... is the house made of wood?"
"I don't understand. What is wood?"
"Uh.. i can't help you. You can pull an application from our website. Please discuss with the customer snd call back."
That's terrifying incompetence. When it comes to the already steep cost of buying a home, I'd be pissed if my agent didn't know why it was so important that it be specified if the building was brick or timber framed. Best case scenario if they get it wrong is their customers just overpaying for insurance they don't need, but the risk of them not having enough/adequate coverage is significant enough that I'd start motions to have their qualifications to practice held in question.
Working fast food during the pandemic, and we had to keep the lobby closed. The amount of times I had to explain that I couldn't let customers into the bath room due to it being in our lobby was insane. Whats even more nutty were the ones who would say "OH what if I just went and took a crap in your dumpster?".....Like really? We have cameras for a reason folks.
“I refuse pay my water bill! I’ll just buy bottled water to drink! I’ll never deal with you again!”
I’ll be waiting for your call when your house is condemned
I have a couple. I'm old, I've worked in Customer Service in some capacity since I was 18. I had one woman insist she had never paid sales tax before in her life and demanded I remove it. When I explained I couldn't, she canceled her order. I had another woman on a different account get bent out of shape because I cannot tell the post office when to deliver the mail! 😂 She was going on vacation and wasn't going to be home to receive her package. I told her to go to the post office and arrange to have her mail held until she got back. She called me stupid and demanded a supervisor.
I used to work as an assistant at my college's library when I did my work study. I had to explain to a few people that you cannot search for books in the computer system by the color of their covers, and even had a few people almost not take a book because it wasn't the same color as the professor's book.
For me it was presale items. Customer didn’t understand why we charged him when the product wasn’t being shipped to him for a while. Explained that it was so we could save the item for him. Pretty sure he cancelled his order.
I worked in a sandwich shop where we had one rule when it came to slicing meets. Slice turkey before ham and salami. If you sliced ham and salami then realized you had to cut turkey you had to take the whole thing apart, wash it, then slice the turkey, then wash it again. We also had to wash it between slicing meats and cheeses. It wasn't that we were kosher per say. The owners were Muslim however and told us they just enjoyed being able to eat turkey sandwiches and they knew we knew why they asked us to do it that way and we obliged.
"Why aren't you serving me!? Are you racist??" While standing at the checkout at a fastfood place, not the till. They hadn't ordered anything or indicated they needed help and I was working the till alone.
I worked at a computer store, the amount of people who don't understand that WE OPEN A 9AM AND CLOSED AT 6PM was astonishing.
We are sorry that you have a IMPORTANT meeting at 9 that morning, but we open at 9 and we don't know what's wrong with your computer, meaning it's not going to be a quick fix.
It's 8:55AM, why are people walking into the store before 9, crazy thought, but maybe they work here.
Sorry but we close at 6 and the staff want to leave on time, you can come earlier tomorrow. (It's as if they staff want to leave on time, instead of having to deal with you just walking the store for half an hour and buy one thing.)
Most stores have their hours Posted ON OR NEXT TO THE DOOR for a reason.
I never comment on CZcams buuut I work at a bank and I had to teach a customer how to copy and paste using a laptop over the phone
That guy who asked about "the thing" and the trashbags sounds like me after 16 hours awake with a work shift included in there 😂
I feel that second story. Work in library services. Patrons call often abt late notices on books they've already returned. Usually I just suggest we change their notification option to email or text. Lost book charges still manage to get through tho
I've had people call to the store saying things like "I bought meat last week and it's expiring today and I need it tomorrow! I want a refund!!"
"So it had a good expiration date when you bought it?"
"Yes but I need it for tomorrow"
"(Then maybe you should've thrown it into the freezer genius!) I'm sorry but I can't offer a refund"
This has happened thrice by different people
One of these Stories: "No, we can't make the sandwich for you. We're a Deli, not a Subway"
Publix: "Allow us to introduce ourselves"
I went to a deli and ordered a drink, the clerk asked if I wanted light ice. My mind went to lite ice and told her,” What do you mean -ice has no calories “ She then said very patiently , “ Do you want a lot of ice or a little amount” We both had a laugh about it
About the "balloons not floating" customers: keep an uninflated balloon near and if they complain blow it up put a clothespin on the end (so you don't need to knot it shut every time) & drop it. For extra sass say "huh, not floating, what a surprise, it's like there's a lighter gas like helium nessecary to let them float"
To be fair I have been to grocery store delies that make sandwiches just like subway does so that may be why the customer was asking.
For me it was a 2 hour call trying to explain a 4$ charge and 4$ credit meant she was not charged any money. She didnt want it to appear on her bill at all....
Speaking for my girlfriend who works at Tim Horton's, if you order a black coffee but want cream and/or milk in it, say that as you order. Don't expect an order to have everything in it because that's how you _specifically_ imagine it. Also, make it clear what you want. Just saying "Coffee" is not enough. There are several varieties of coffee places like Tim's, Costa, Starbucks, etc sell. Do you want it tall? Short? With dairy or a dairy substitute? Black or milky? Iced or hot? Don't expect the staff to be psychic
Had to explain at length multiple times to the same customer in different days that their cable box cannot intact work without being plugged into a wall outlet, it is not “cordless “ and that’s not what cordless means
Your monitor power button IS NOT your computer power button...
As much as I know this will fail miserably and in more ways than one (and that I am bound to be on the receiving end at least once, even though I at least try to not be one of these @$$hole customers), I feel like if they are dealing with these kinds of customers, the reps should be able to tell them "Sir/Ma'am, this is a Wendy's," and then ignore them for the rest of their time there.
Would it be hilarious to see this used in, for example, a Home Depot? Yes. Would it be getting abused within the first 3 seconds of its implementation? Absolutely.
Oh, and bonus points if this is actually used at a Wendy's.
Well, you CAN make balloons float if you fill them with air that is hotter than the surrounding air, but it won't last as long as helium.
Had to explain to a customer like 20 times that the didn’t have enough money on their card, but it did do a partial payment. $12 purchase, $7 on the card. Had to explain that they still owed $5. Because they didn’t really understand english, they had to get their friend. The friend, even though they do understand English, didn’t understand what I’m talking about. They tried to walk out the with the product like 3 times.
Customer - I would like a covid test.
Me - ok, let me ask you, do you have x
Customer no to every question .
Me - sorry you don't qualify.
Customer - I'm a British person.
Me, what's that got to do with anything?
It's not important if you are British or not.
You need to have at least one symptom.
Background: there was a hurricane two weeks ago.
Customer: My cable is still out.
Me: your area hasn't been repaired yet, but we are working on it.
Customer: What's taking you so long? The guys at Dish had their stuff running the day after. (Yeah, A DISH!)
Me: That is because Dish network is satellite TV.
Customer: Well wouldn't the hurricane take out the satellites too?
Me: Well, a hurricane is usually 50,000 feet high and a satellites orbit at around four thousand to twenty thousand miles...
Fast food but I had to explain how a cheeseburger with out the cheese is a hamburger. Still ended up putting the burger in a cheeseburger wrapper
Explaining how they can get a product somewhere else for cheaper will not give them any negotiating power.
We sell a product that has a shelf life, in which case if it doesn't sell in that time, it gets rotated out and a fresh one replaces it, where the older one gets relabeled and stocked elsewhere. We are only the retailer and not the supplier. There are a dozen suppliers but only three manufacturers, world wide with about a dozen factories. Anyway, when they say they can get the product cheaper elsewhere, I have to fight the urge to tell them to go ahead. If they say X name is better quality, I also can't tell them it's the exact same product with a different label. I've even run into the delivery driver at these other "competing" retailers. I can't say to customers which places have the same product but I can say there's a limited amount of actual variety and completion.
Not 'explaining' anything to him, but my favorite dumb customer of all time was the one I had _this_ interaction with:
Him: "Can you help me find what I'm looking for?"
Me: "I can try! What are you looking for?"
Him: "I don't know."
Me: "In that case, sir... No. No I can't help you."
Customers, please don't order your sunglasses 4 days before you travel on holiday it takes at least a week to make glasses, and if there are any problems we need time to fix it like a scratch on the arm of the glasses.
Had a man walk up to me while stocking dish soap it’s in my hand I’m putting on the shelf hand are in the shelf. Man “where is the dish soap” I look at the man back at the shelf back at the man back at the shelf than I stare at the man. He grab a random bottle and walks away XD
Customer - I've snapped the arm on my glasses
Oh, I'm so sorry to hear that when you got them 6 months ago, looking on the system for any info.
Did you buy them here?
Customer - No, I bought them at x place
Me right so you see we don't sell this particular set of frames.
Customer you can't fix my very unique set of glasses
Me nope you need to take them back to the place you baught them they are the ones woth that frame spare.
American cheese is still a cheese by the base definition, but it was changed by a lobby group on the behalf of traditional cheese makers to discredit the cheaper form of cheese making because mom because modern science caught up. With tradition.
So they sued and lobby the usda and label it as cheese product. They try to make it Call chemical cheese even though it's not any different than regular cheese. It is milk salt and enzymes
That's it.
The best way ive been able to explain it os, if american cheese isnt cheese, then is meatloaf not meat too as theu are pretty much the exact same just with different products.
Hold up. The grocery store sandwich making doesn't belong here. Almost every grocery store in my state offers meals at the deli area including making sandwiches from their freshly sliced meats and cheeses along with most of the other stuff you'd find at a sandwich shop. YOUR store might not do sandwiches but just saying you don't because youre a grocery store is just wrong
Agreed, my store does, i got a friend in another state with a deli a 4th the size of ours and his makes sandwiches. Pretty much every grocery store ive been to in several states does it.
Its honeslty weird to hear about one that doesnt so leads me to believe its either some tiny ass ma and pa style place or the story is made up by some one who doesnt really shop.
What the square root symbol was on a calculator. The guy puts it down and says after my time. I was like no not really.
Just remember: these are examples of _average_ intelligence!"
"We require proof of up to date rabies vaccination to take your dog back"
"They're scheduled to get it next week, can I bring them in today?"
"We require current vaccinations to take your dog back"
"Yeah but she's getting it next week and it only expired a week ago"
Round and round we go.
Or my other favorite from my old job
"My house is flooding, send someone now"
"Sir, it's still raining, even if it were safe to send a contractor, they couldn't fix the flooding until the rain stopped."
"Thats not right. That's just not right. Im sitting in half an inch of water, and you're at home safe and dry. "
"Sir I haven't been able to get home, my street is under over a foot of water"
"Well I bet you're still dry. Send someone out NOW."
customer in story 14 is my chemistry teacher.
Winnipeg! We were born here...
This video is proof that we are living in the early stages of Idiocracy.
God, that scenario is my nightmare. I'm a reasonably intelligent person, but living in a world where everyone is dumber than me is a horrifying prospect. At that point, I wouldn't even try to help fix things, because I'd firmly believe that it would be better for us to just die off. In fact, I might even do the opposite and try to use my relative intelligence and the potential influence it would bring in order to bring about the end of the world. Basically assisted suicide for the entire human race. Pulling our collective plug because there's no point to our continued existence.
*mid
You think these people onlu recently showed up? Theuve alwaus been here.
Plus the fact the vast majority of these are most likely made up like most things on reddit.
But stupid people have always existed, its jist easier to hesr about them.
I feel your pain 🫢
If i have to explain why buy one get one free doesn't mean you get money for the free one with refundeed money. For example if
You do buy one get free deal and it costs you 2.50 and no you don't get 5.00 if you return both products. (I had this done once by a customer. He paid 3.60 for buy get one free deal and thought he could return right after buy it doubling his money getting ( 7.20) thinking this was infinite money glitch. He only to find out that wasn't the case. He got mad and demanded my manager and i told my manager what was going on and to no one's schock my manager told him sam thing i said that he could only get 3.60 back)You only get the 2.50 back. Or customer thinking i have any controls of price of items as cashier. Also if you don't bring you receipt then there is nothing the cashier can do about.
push the button towards the side that says o..f..f..........
The last one od hardly call her dumb, the OP even stated their is ways to make the two get along and shes probably used to them mixing.
And honeslty i dont really do much with either so this is the first ive hesrd about it them not mixing.
But the fact OP says there is a way to mix them and its clear from her question that shes used to them being mixed and was simply asking why they werent at your restaurant and accaptrr your answer withiut any guss makes ot weird that its on this list.
Comes off rather heavioy as "because everyone doesn't know what i know, then they are dumb!" Which honeslty, is an example of actual stupidity to think that just because you know something then everyone else does.
Humanity is Doomed
2:28 Objectively false. *Actual* American cheese, is indeed cheese. It's only Kraft American Singles that aren't actual cheese.
A debit car is not cash 😑
I'd take the $5 and make a sandwich. money is money, but obviously because America it would have to be on the provision that any complaints you have about the sandwich are mailed to my butt, because it's the only one that gives a crap.
what happened to rufus rugs?
3rd Like, 1st comment 🎉
1st Like, 3rd comment
P.u.s.h. pull