I bought this model from Walmart and when I brought it home to assemble it, I couldn't. The main reason was because they had packed an extra part in the box and shorted a part. The part was one of the legs to support the propane and charcoal grill which was in one of very first parts to be applied in the beginning of assembly. I called Pit Boss and told them my issue. I was told that part was on back order and I couldn't be told when they could get it to me. That was 5 months ago and I haven't received any calls, email, "snail" mail or ANY kind of response to my problem. If this is how Pit Boss treats their customers then they can keep their product. I'm out the money that I paid for this model an1d only have a not-even-1/8 of a grill to show for it. As much as I see and hear the hype about these grills, they can keep them! I could've spent less revamping my old charcoal grill from Kmart. It lasted 3 years of use, weather and moving and is still worth more than this junk!
I bought this model from Walmart and when I brought it home to assemble it, I couldn't. The main reason was because they had packed an extra part in the box and shorted a part. The part was one of the legs to support the propane and charcoal grill which was in one of very first parts to be applied in the beginning of assembly. I called Pit Boss and told them my issue. I was told that part was on back order and I couldn't be told when they could get it to me. That was 5 months ago and I haven't received any calls, email, "snail" mail or ANY kind of response to my problem. If this is how Pit Boss treats their customers then they can keep their product. I'm out the money that I paid for this model an1d only have a not-even-1/8 of a grill to show for it. As much as I see and hear the hype about these grills, they can keep them! I could've spent less revamping my old charcoal grill from Kmart. It lasted 3 years of use, weather and moving and is still worth more than this junk!